Toyota Sienna Complaints

9,048 consumer complaints on file.

#10573389March 19, 2014
STEERING, ENGINE, VEHICLE SPEED CONTROL
COMPLETE LOSS OF POWER WHILE IN MOTION ENTERING FREEWAY. PREVIOUSLY HAD NOTICED STEERING DIFFICULTY AT TIMES AND ENGINE LIGHT GOING ON, BUT HAD ALWAYS STOPPED AFTER A SHORT WHILE. AFTER THE FAILURE IT WAS DIAGNOSED AS FAILURE OF CRANK SHAFT PULLEY. WE FOUND THAT TOYOTA HAD DONE A RECALL FOR THIS ISSUE, BUT HAD NOT INCLUDED OUR VEHICLE IN THE RECALL OR NOTIFIED US. TOYOTA DENIED COVERAGE OF THE REQUIRED REPAIR. DRIVER AND TWO SMALL CHILDREN IN CARE AT TIME OF FAILURE, JUST ABOUT TO ENTER FREEWAY. OVER $800 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573418March 19, 2014
STRUCTURE:BODY
WHILE I WAS CLIMBING TO THE BACK OF THE CAR, (THE CAR BEING PARKED, EVER-SO-SLIGHTLY INCLINED TO THE BACK), THE LEFT BACK SIDE-DOOR SHUT CLOSE AND TRAPPED MY RIGHT HAND (WHICH I WAS USING FOR SUPPORT TO CLIMB UP), FOR ABOUT TWO MINUTES. I COULDN'T GET IT TO OPEN..! UNDER EXCRUTIATING PAIN, I TRIED UNSUCCESSFULLY TO OPEN THE DOOR. NOTHING WORKED. THE RETRACTABLE CABLE HAD POPPED OUT TWO YEARS BEFORE, SO THE BEEPER DIDN'T RESPOND ADEQUATELY. AFTER MANY ATTEMPTS I WAS FINALLY ABLE TO GET IT TO OPEN. I BELIEVE I HAD ALREADY FILED A COMPLAINT TO THE NHTSA ABOUT THE THE POWER-SLIDING DOOR. THE MECHANICAL FAILURE ON MY CAR'S POWER SLIDING-DOOR IS THE SAME AS DESCRIBED BY MANY DISGRUNTLED SIENNA OWNERS, ON VARIOUS WEBSITES. NEITHER TOYOTA USA, NOR TOYOTA PUERTO RICO, HAS ASSUMED RESPONSIBILITY. THEY'VE ACTED NEGLIGENTLY. AS I MUST'VE DESCRIBED IN MY PREVIOUS COMPLAINT, THEY'VE OBVIOUSLY ACKNOWLEDGED A FACTORY MALFUNCTION --INASMUCH AS THEY HAVE CONDUCTED A RECALL CAMPAIGN--. HOWEVER, THE CAMPAIGN WASN'T CARRIED OUT RESPONSIBLY. DESPITE THEIR HAVING MY TELEPHONE NUMBER, EMAIL ADDRESS AND PHYSICAL ADDRESS, THEY FAILED TO CONTACT ME. I FOUND OUT BY A THIRD PARTY (AN AUTO-BODY SHOP). WHEN I CONFRONTED THE DEALERSHIP, THEY SAID THE CAMPAIGN HAD EXPIRED. THIS SITUATION IS SHAMEFUL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10573415March 19, 2014
VISIBILITY, STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE STEERING WHEEL BECAME HARD TO TURN. THE CONTACT ALSO STATED THAT BOTH PASSENGER SIDE WINDOWS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE PROBLEMS. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573580March 19, 2014
STRUCTURE:BODY
DRIVER AND PASSENGER DOORS ARE FAILING OPEN WIDE DUE TO THE BROKEN FRAME INSIDE THE DOOR. CONSISTENT POPPING NOISES STARTED OCCURRING THEN IT STOPPED. THE DOOR NOW ONLY STOPS WHEN OPENED ALL THE WAY. THIS IS DANGEROUS TO NOT ONLY THE DRIVER/PASSENGER, BUT FOR OTHER CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573241March 18, 2014
STRUCTURE:BODY
IN NOV 2013 MY 2005 SIENNA DRIVER DOOR STARTED POPPING, AND IN RESEARCHING THE ISSUE, I FOUND THOUSANDS OF THE SAME COMPLAINTS ON THE INTERNET WHICH HAS TO DO WITH A BAD SPOT WELD; THE DOOR NOW HAS NO "STOP", AND SWINGS FREELY. LAST APRIL 2013, AND MORE RECENTLY, THE DOOR HAS CLOSED ON MY HAND BECAUSE IT WON'T STAY OPEN BY ITSELF. UNFORTUNATELY, I AM ALLEGEDLY OUT OF THE "EXTENDED 5 YEAR WARRANTY--SHOULD BE A RECALL" WINDOW. WHAT IS TOYOTA DOING TO RESOLVE THIS ISSUE FOR THEIR LOYAL CUSTOMERS? HTTPS://WWW.FACEBOOK.COM/PAGES/TOYOTA-SIENNA-VAN-DOOR-WELD-ISSUE-CREATING-POPPING-NOISE/101820339938012 HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/10450/TOYOTA/SIENNA/QUESTION-ON-TSB-TOYOTA-SIENNA-DOOR-WELDS-CAUSING-CLICKING HTTPS://SITES.GOOGLE.COM/SITE/TOYOTASIENNADEFECTS/ *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10572648March 16, 2014
SEATS
I TURNED ON THE SEAT HEATER, AND THE SEAT STARTED SMOKING. THE SEAT STARTED SMOKING MORE AND I TURNED MY CAR OFF AND POURED WATER TO STOP THE FIRE. I TOOK PICTURES OF THE AFTERMATH OF THE INCIDENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10572672March 16, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
VEHICLE RANDOMLY SELF-LOCKS WHILE IN PARK WITH CAR TURNED OFF, WITHOUT ANY INDICATION. THIS HAS HAPPENED WITH MY KEYS INSIDE THE VEHICLE ON THE SEAT WHILE PUTTING GROCERIES IN THE BACK AT THE STORE AND AT HOME. IT HAPPENS ALL THE TIME NOW, AND ITS SCARY, BECAUSE I HAVE A YOUNG CHILD WHO I STRAP INTO THE CAR SEAT AND THEN WALK AROUND TO THE DRIVERS SIDE, USUALLY AFTER PUTTING MY PURSE AND KEYS DOWN ON SEAT UP FRONT. IF CAR SELF LOCKS, KIDS COULD BE TRAPPED INSIDE. RESEARCH ON LINE SHOWS THIS IS A PROBLEM WITH OTHER TOYOTAS, POSSIBLY HAVING SOMETHING TO DO WITH A SECURITY SYSTEM HARNESS GLITCH OR DOOR LOCK ACTUATOR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572693March 16, 2014
SEAT BELTS
LAST SUNDAY AS WE WERE LEAVING FOR CHURCH MY SEVEN YEAR OLD DAUGHTER SAT IN HER SAFETY CAR SEAT, REACHED FOR HER SEAT BELT AND PULLED IT ACROSS HER CHEST TO FASTEN IT. AS SHE DID SO, IT SNAPPED IN HALF. AS A PARENT, I WATCHED THE INCIDENT IN HORROR. I AM SO VERY GRATEFUL THAT WE WEREN'T IN AN ACCIDENT WHERE HER LIFE DEPENDED ON THE SECURITY OF HER BELT. IT APPEARS AS THOUGH SOMEHOW IT WAS RUBBED RAW FROM THE PLASTIC HOLE IT CAME OUT OF IN THE VEHICLE. I HOPE THIS IS A ONE TIME DEFECT AND NOT INDICATIVE OF A LARGER PROBLEM. SEAT BELTS SAVE LIVES, BUT ONLY IF THEY WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572709March 16, 2014
STRUCTURE:BODY
THE REAR DOOR STRUTS ON THIS SIENNA BEGAN FAILING ABOUT A WEEK AGO. THE VEHICLE CURRENTLY HAS 172000 MILES, BUT STILL RUNS VERY WELL, EXCEPT THAT THE REAR DOOR IS NOW BARELY USABLE. MY VEHICLE HAS A MANUAL REAR DOOR WHICH SIMPLY IS SO DIFFICULT TO ACCESS THAT IT IS BARELY USABLE. I HAVE BEEN HIT IN THE HEAD SEVERAL TIMES, BUT MY BIGGEST CONCERN IS FOR KIDS GETTING HIT BY THIS HEAVY DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569409March 14, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER 13V429000 (POWER TRAIN) HOWEVER, THE CONTACT WAS UNABLE TO SHIFT INTO PARK AFTER THE RECALL SERVICE. THE VEHICLE WAS NOT DIAGNOSED OR FURTHER REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569177March 13, 2014
POWER TRAIN
T-SB-0047-10 FROM SAFERCAR.GOV "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE ENGINE. THE RUBBER PORTION OF THE OIL SUPPLY HOSE FOR VVT-I ACTUATOR MAY DEGRADE OVER TIME. THIS CONDITION MAY CAUSE OIL TO LEAK FROM THE VVT-I OIL HOSE PRODUCING ABNORMAL ENGINE NOISE AND THE OIL PRESSURE LIGHT TO ILLUMINATE " THIS TSB AFFECTS TOYOTA VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS IS A MAJOR ISSUE, AND I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF A TSB DUE TO THE SEVERITY OF THE ISSUE IF/WHEN THE PIPE BREAKS. I RECENTLY ELECTED TO HAVE MY VEHICLE REPAIRED ON MY OWN JUST SO I WOULDN'T HAVE TO WORRY ABOUT THIS ISSUE HAPPENING TO ME OR MY WIFE, AND THUS BLOWING UP MY SIENNA'S ENGINE CAUSING THOUSANDS OF DOLLARS IN DAMAGES. SEEMS PRETTY BAD THAT A RECALL CAN BE ISSUED FOR FLOOR MATS AND ACCELERATOR ISSUES, BUT NO RECALL IS ISSUED FOR THIS ISSUE WHICH CAN DRAIN THE OIL FROM YOUR ENGINE IN A MINUTE, BLOW UP YOUR ENGINE, AND THEN POSSIBLY WRECK YOUR VEHICLE. CONSUMER'S ENGINES ARE NOW BEING DESTROYED, AND THIS IS SHOWING UP IN DIFFERENT ONLINE FORUMS. I FEEL THAT THE NHTSA NEEDS TO FORCE TOYOTA TO REPLACE ALL OF THE DEFECTIVE ENGINE OIL COOLER PIPES WITH THE NEWER METAL ONES THAT THE TSB ADDRESSES. THEY SHOULD ALSO BE FORCED TO REIMBURSE ALL COSTS TO THOSE INDIVIDUALS THAT EITHER NEEDED TO HAVE THE REPAIR DONE, OR DECIDED TO PREVENTATIVELY HAVE THE REPAIR DONE ON THEIR OWN BEFORE THOSE PIPES BURST ON THEIR OWN. TOYOTA HAS TOLD ME THAT MY VEHICLE WAS NOT AFFECTED BY THEIR LIMITED SERVICE CAMPAIGN CSC-10033553-6074 BUT MY CAR HAS SEEPAGE FROM THE RUBBER PORTION OF THE HOSE THAT WAS DIAGNOSED BY GRAPEVINE TOYOTA DEALERSHIP YESTERDAY. VERY SAD SITUATION THAT SUCH A DANGEROUS CONDITION EXISTS IN SO MANY TOYOTA VEHICLES WITH THE V-6 (2GR-FE) ENGINE. PLEASE HELP!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568779March 12, 2014
SEAT BELTS
DRIVER SEAT BELT GETS STUCK CANNOT RETRACT BACK AND STAYS LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568778March 12, 2014
ENGINE
WHILE DRIVING MY VEHICLE IT BEGAN TO MAKE A STRANGE KNOCKING SOUND AS I ACCELERATED. I HAD BEEN DRIVING AROUND TOWN FOR SEVERAL HOURS THAT MORNING. I PULLED OVER TO INSPECT THE ENGINE, AND SAW SOME TYPE OF FLUID ON THE LEFT SIDE OF THE ENGINE AND WALL. I PULLED THE OIL DIPSTICK OUT AND THERE WAS NO OIL ON IT AT ALL. COMPLETELY DRY! I HAD SOMEONE BRING ME SOME OIL AND I DROVE MY CAR UP TO THE REPAIR SHOP JUST A SHORT DISTANCE AWAY. THEY DISCOVERED THAT THE OIL PRESSURE LINE -VALVE COVER VARIABLE TIMING-ON TOP OF MOTOR TO RIGHT ON PASSENGER SIDE HAD BURST. PART OF THE LINE IS RUBBER AND THAT PART HAD RUPTURED AND ALL THE OIL HAD BLOWN OUT OF THE ENGINE. MY OIL LIGHT DID NOT COME ON AT ANY TIME NOR DID MY CHECK ENGINE LIGHT. EVEN AFTER I STOPPED IT DID NOT COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568781March 12, 2014
STRUCTURE
THE VEHICLE DASH IS CRACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568567March 11, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED A DIAGNOSTIC AND DETERMINED THAT THE BATTERY FAILED AND CAUSED THE VEHICLE TO STALL. THE BATTERY WAS REPLACED HOWEVER THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE BATTERY FAILURE. ADDITIONALLY, THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPLACED DUE TO FAILED SPRINGS WHICH CAUSED THE VALVES TO ALSO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,312 AND THE CURRENT MILEAGE WAS, 31,800. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568067March 9, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE AUTOMATIC SLIDING DOORS NO LONGER WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567974March 8, 2014
STRUCTURE:BODY
WHEN OPENING THE REAR LIFT GATE WITH THE REMOTE, THE LIFT GATE WILL AUTOMATICALLY BEGIN TO CLOSE ONCE FULLY OPEN. ON SEVERAL OCCASIONS THIS HAS OCCURRED AS SOMEONE IS PLACING ITEMS IN THE BACK OF THE VAN. IT TAKES AN EXTREME AMOUNT OF PRESSURE TO PRESS AGAINST THE LIFT GATE TO GET IT TO REOPEN WHEN THIS OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567975March 8, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
WHILE DRIVING ON THE INTERSTATE, THE NAVIGATIONAL DISPLAY WHEN BLACK WITH A "NO DVD. PLEASE INSERT MAP DVD" MESSAGE. I EJECTED AND REINSERTED THE MAP DVD BUT IT DID NOT CORRECT THE PROBLEM. TODAY, NONE OF THE BUTTONS (RADIO, NAV SYSTEM, BLUETOOTH, MAINTENANCE INFO) ON THE NAV SYSTEM OR ON THE STEERING WHEEL WORK. THE SCREEN IS BLACK WITH A MESSAGE ASKING FOR THE MAP DVD TO BE INSERTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567972March 8, 2014
AIR BAGS
THE AIR BAG LIGHT COMES ON AS EXPECTED WHEN THE VAN IS STARTED. THEN INSTEAD OF GOING OUT, IT FLASHES THE ENTIRE TIME THE CAR IS ON. THIS HAPPENS INTERMITTENTLY. SOMETIMES IF THE VAN IS SHUT OFF AND RESTARTED, THE LIGHT WILL GO OUT. BUT THEN A COUPLE DAYS LATER, IT WILL FLASH AGAIN. I HAVE NO IDEA WHETHER OR NOT MY AIRBAGS WOULD ACTUALLY DEPLOY IN THE EVENT OF AN ACCIDENT. RESEARCH SHOWS THAT THIS IS A KNOWN ISSUE THAT HAS HAPPENED TO MANY OTHER PEOPLE. REPAIRS ARE EXPENSIVE FOR VAN OWNERS AND THE ISSUE RETURNS AFTER REPAIRS. PLEASE CONSIDER AN INVESTIGATION OF THIS ISSUE. THERE ARE THOSE OF US WHO CANNOT AFFORD THOUSANDS OF DOLLARS TO EVEN ATTEMPT TO FIX OUR VANS, AND WE HAVE NO CHOICE OTHER THAN TO DRIVE OUR FAMILIES AROUND IN UNSAFE VEHICLES WITH OUR FINGERS CROSSED THAT WE DON'T GET IN AN ACCIDENT. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567744March 7, 2014
EXTERIOR LIGHTING
RIGHT PASSENGER HEADLIGHT HAS SOME SORT OF WATER LEAKING INTO THE HEADLIGHT. A SUBSTANTIAL AMOUNT OF MOISTURE ACCUMULATES AND CAN CAUSE ELECTRICAL ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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