Toyota Sienna Complaints

9,048 consumer complaints on file.

#10567687March 6, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
SUMMARY: SENSOR IN STABILITY CONTROL FAILED AND FALSELY REPORTED CRISIS SITUATION, CAUSING COMPUTER TO SEIZE CONTROL TO SLOW VEHICLE AND CHANGE COURSE. LONG VERSION: WHILE DRIVING STRAIGHT ON CITY STREET, SUDDENLY VEHICLE SLOWED AND PULLED TO SIDE, STABILITY CONTROL LIGHT AND AUDIO ALARM ACTIVATED, HEARD GRINDING NOISE THAT SOUNDED LIKE ABS. CONDITION PERSISTED IF DRIVING OVER 5-10 MPH. CRAWLED TO NEARBY NON-DEALER REPAIR SHOP. DIAGNOSIS/SOLUTION: STEERING ANGLE SENSOR REPORTING WHEELS AT 250 DEGREES WHEN ACTUALLY STRAIGHT AHEAD, WOULD NOT RECALIBRATE, CIRCUIT INTEGRITY OTHERWISE GOOD, SENSOR WAS REPLACED. NO RESIDUAL PROBLEMS NOTED SO FAR SINCE THEN (ONE DAY). I HAVE THE FAILED SENSOR. THIS SENSOR PROBLEM WAS CAUSE OF A PRODUCTION CHANGE AND TSB BR008-04 IN THE FIRST YEAR. OBVIOUSLY TOYOTA HAS KNOWN ABOUT THIS PROBLEM FOR YEARS, BUT NO RECALL. OTHER ACCOUNTS EXIST ON LINE OF PEOPLE WHO HAVE HAD THIS HAPPEN. THIS IS A MAJOR SAFETY HAZARD. IT'S THE MECHANICAL EQUIVALENT OF RIDING WITH A DRIVER ON LSD WHO IS BRAKING/SWERVING TO AVOID HALLUCINATIONS. I WAS LUCKY TO BE GOING SLOWLY ON AN UNCROWDED STREET, BUT AT HIGHER SPEED OR CROWDED CONDITIONS THIS COULD BE A DISASTER. TOYOTA HAS NOT BEEN TERRIBLY HELPFUL SO FAR, BUT DISCUSSION WILL CONTINUE.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567109March 5, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE POWER LIFTGATE OPENS THEN CLOSES AUTOMATICALLY. AS IT CLOSES IT DOES NOT RETRACT UPON LIKE PRESSURE AND CAN CAUSE INJURY BY CLOSING IN ON THE PERSON ACCESSING THE TRUNK. THIS OCCURS WHEN THE TEMPERATURE DROPS BELOW 40F. MY WIFE WAS HIT BY THE CLOSING LIFT GATE AND HURT HER ARM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567089March 4, 2014
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR BECAME STUCK HALF WAY OPEN. WAS NOT ABLE TO OPEN OR CLOSE DOOR. MY INFANT WAS TRAPPED INSIDE. ONLY ABLE TO FREE DOOR AFTER TRYING TO MANUALLY CLOSE DOOR WHICH CAUSED CABLE TO BREAK. WE WERE UNABLE TO DRIVE DO TO DOOR STUCK PARTIALLY OPEN, AND CABLE DEBRIS HANGING OUT UNDER REAR WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566847March 3, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
REAR SLIDING DOOR ISSUE - THE TRUNK KEEPS FALLING ON THE HEAD WHEN PUTTING SHOPPING BAGS. POWER SLIDING DOOR ASSEMBLY - THE SLIDING DOOR KEEPS CLOSING AND INJURING WHEN PUTTING THE SEAT BELTS FOR MY BABY IN THE CAR SEAT. THESE ARE SAFETY ISSUES AND CAUSING INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10566911March 3, 2014
SEAT BELTS
I JUST BOUGHT THIS VAN FROM A SMALL DEALERSHIP AND I NOTICE THAT MY SEAT BELT IS LOSS EVERY TIME I DRIVE MY VAN . SO I PULLED ON IT AND IT WILL GET HARDER AND HARDER SO DEALING WITH IT I GOT SOME WHAT DISTRACTED SO I PULLED OVER TO UNDO IT AND IT TOOK SOME MUSCLE ANT TIME . WHILE IM DRIVING IF I PULL A BIT IT DOES IT EVERY TIME ... JUST GOT THIS VAN AND I'M TIRE OF IT ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566706March 2, 2014
SEAT BELTS
THE FRONT SEAT BELTS ON BOTH THE DRIVER'S SIDE AND THE PASSENGER'S SIDE WILL NOT RETRACT. ONCE EXTENDED, THEY GET STUCK IN THE EXTENDED POSITION, MAKING THE SEAT BELT RESTRAIN SYSTEM COMPLETELY INOPERABLE. THE SEAT BELT WILL CLICK INTO THE LOCK MECHANISM, BUT THE BELT IS COMPLETELY LOOSE, AND THE RETRACT/LOCK SYSTEM DOES NOT WORK. THIS IS AN UNSAFE CONDITION. I RESEARCHED ONLINE TO TRY TO FIX THIS PROBLEM MYSELF, AND I FOUND HUNDREDS OF OTHER COMPLAINTS EXACTLY LIKE THIS ONE, EACH WITH VARYING MILEAGE ON THEIR 2004-2010 MODEL YEAR SIENNAS. ITS ONE OF THE MOST POPULAR SELLING MINIVANS, DON'T YOU THINK TOYOTA SHOULD FIX THIS SAFETY ISSUE?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566715March 2, 2014
STRUCTURE:BODY
THE DRIVER POWER SLIDING DOOR FAILED. THE DOOR OPENED AND CLOSED ONLY HALFWAY AND WAS STUCK. OUR 2 INFANTS WERE IN THE CAR. THIS WAS DANGEROUS AS MY WIFE WAS AN HOUR AWAY FROM HOME WITH A DOOR THAT WOULD NOT CLOSE IN 15 DEGREE WEATHER. A DOOR THAT WILL NOT CLOSE IS DANGEROUS AS FOR MANY THE ONLY CHOICE IS TO DRIVE HOME WITH THE DOOR OPEN. I WAS ABLE TO CUT THE CABLES TO GET THE DOOR TO CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566525February 28, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
THE DRIVER'S SIDE POWER SLIDING DOOR WILL OPEN ABOUT 4 INCHES THEN RETURNS TO CLOSE. THERE IS NOTHING BLOCKING THE TRACK. ESTIMATES THAT I HAVE READ HAVE BEEN ANYWHERE FROM $1500 - $2500 TO GET THIS FIXED. I HAVE THREE SMALL CHILDREN, ONE OF WHOM IS DISABLED. IF THERE WAS AN EMERGENCY, I WOULD NOT BE ABLE TO GET MY CHILDREN OUT OF THE VEHICLE QUICKLY. I DO NOT HAVE THE FINANCES TO GET THIS FIXED. AFTER READING ABOUT THIS SAME COMPLAINT FROM HUNDREDS OF OTHER OWNERS, COULD THERE BE AN INVESTIGATION OR RECALL FOR THIS PROBLEM? IS THERE ANY PLACE I CAN GET HELP FOR THIS PROBLEM? MY CHILDREN'S SAFETY IS OF UTMOST IMPORTANCE TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567258February 27, 2014
STRUCTURE:BODY
SINCE 2012, THE FRONT PASSENGER'S DOOR HAS MADE A LOUD POPPING, CRACKING SOUND EVERY TIME IT IS OPENED OR CLOSED. TOYOTA DEALER INFORMED ME THE DOOR WELD IS CRACKED AND THE ENTIRE DOOR MUST BE REMOVED FOR A NEW WELD AND PAINT JOB AT A BODY SHOP. DEALER ALSO SHOWED ME A TOYOTA WARRANTY COVERAGE ENHANCEMENT FOR THIS PROBLEM (THE "DOOR CHECK MOUNTING PANEL," POL07-04, ISSUED 10/22/07), WHICH EXTENDS UP TO 5 YEARS OR 100,000 MILES. I NEVER RECEIVED NOTICE OF THIS IN THE MAIL, AND IT DOES NOT APPEAR UNDER THE TSBS ON THE NHTSA SITE. MY VAN IS NO LONGER COVERED AT 110,000 MILES. NOTE: I HAD THIS SAME PROBLEM ON MY DRIVER'S SIDE DOOR AT ONLY 32,000 MILES, WHICH WAS REPAIRED UNDER WARRANTY. THAT MEANS BOTH MY FRONT DOORS HAVE HAD FAILED WELDS. THIS CLEARLY IS A MANUFACTURING DEFECT WHICH TOYOTA SHOULD COVER, REGARDLESS OF MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566110February 26, 2014
STEERING, SUSPENSION
STEERING SHAFT INTERMEDIATE SHAFT STEERING & SUSPENSION POWER STEERING NOT WORKING ALL THE TIME. SEEMS TO GET TIGHTER AND TIGHTER FROM TIME TO TIME. VERY DIFFICULT MAKING LEFT OR RIGHT TURN... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565730February 25, 2014
SERVICE BRAKES
THE CAR WAS SENT TO THE DEALER FOR TIMING BELT KIT REPLACEMENT, UPON INSPECTION THE TECHNICIAN FOUND THE ANTI LOCK BRAKE SYSTEM IS MALFUNCTIONING DUE TO THE FACT THE ABOVE MENTIONED PART, PART # 44050-08030, THE ANTI LOCK BRAKES HYDRAULIC UNIT, IS DAMAGE OR INOPERABLE. THE TECHNICIAN TOLD ME THIS IS NOT THE FIRST TIME HE HAS ENCOUNTERED THIS SITUATION IN THE SAME MODEL/YEAR OF MY CAR, BUT BECAUSE TOYOTA HAS NOT PRONOUNCE ON THIS MATTER THERE IS LITTLE HE CAN DO ABOUT IT EXCEPT FOR REPLACE THE PART WHICH COST ABOUT $1,680.00, HE ADVISE ME TO INFORM THE PROPER AUTHORITIES FOR FURTHER INVESTIGATION ON WHY THE PART MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565753February 25, 2014
AIR BAGS, ELECTRICAL SYSTEM, SEATS
AIR BAG LIGHT STARTED BLINKING WHEN CAR STARTED AND STAYED BLINKING. BROUGHT IN TO DEALER AND COMMENTS WERE "OPEN IN SIDE. SQUIB RH CIRCUIT" AND "NEEDS PASS. SIDE FRONT SEAT AIRBAG" FOR $865. SAME ISSUE SEEMS TRUE FOR 2007 SIENNAS ONLINE. LIGHT STOPPED BLINKING AND HAS NOT RECURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565594February 24, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
TWO ISSUES: (1) SINCE 2012, THE FRONT PASSENGER'S DOOR HAS MADE A LOUD POPPING, CRACKING SOUND EVERY TIME IT IS OPENED OR CLOSED. TOYOTA DEALER INFORMED ME THE DOOR WELD IS CRACKED AND THE ENTIRE DOOR MUST BE REMOVED FOR A NEW WELD AND PAINT JOB AT A BODY SHOP. DEALER ALSO SHOWED ME A TOYOTA WARRANTY COVERAGE ENHANCEMENT FOR THIS PROBLEM (THE "DOOR CHECK MOUNTING PANEL," POL07-04, ISSUED 10/22/07), WHICH EXTENDS UP TO 5 YEARS OR 100,000 MILES. I NEVER RECEIVED NOTICE OF THIS IN THE MAIL, AND IT DOES NOT APPEAR UNDER THE TSBS ON THE NHTSA SITE. MY VAN IS NO LONGER COVERED AT 110,000 MILES. NOTE: I HAD THIS SAME PROBLEM ON MY DRIVER'S SIDE DOOR AT ONLY 32,000 MILES, WHICH WAS REPAIRED UNDER WARRANTY. THAT MEANS BOTH MY FRONT DOORS HAVE HAD FAILED WELDS. THIS CLEARLY IS A MANUFACTURING DEFECT WHICH TOYOTA SHOULD COVER, REGARDLESS OF MILEAGE. (2) POWER SLIDING DOOR WILL NOT OPERATE WHEN INTERIOR BUTTONS OR KEY FOB BUTTONS ARE PUSHED. IT WILL OPEN MANUALLY, BUT IT STICKS AND REQUIRES A HARD PULL. DEALER ADVISES CABLING IS MALFUNCTIONING AND THE MOTOR IN THE MAIN CONTROL BOARD IS BAD. I WAS TOLD THE WARRANTY ENHANCEMENT FOR THE REAR SLIDING DOOR ASSEMBLIES AND POWER SLIDING DOOR ASSEMBLIES WILL COVER THE CABLES AND LATCH, BUT DOES NOT COVER THE MOTOR, THE MAIN CONTROL BOARD, OR THE LOCK! THIS IS A VERY COSTLY REPAIR. THESE COMPONENTS ARE DEFECTIVE AND SHOULD BE INCLUDED IN THE WARRANTY ENHANCEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565622February 24, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
POWER LIFT GATE SLAM DOWN HARD TO CLOSE UPON REACHING MAX OPENING LIFT. WAS REACHING OUT TO PUT SOMETHING IN THE BACK AND LIFT GATE STARTED SHUTTING DOWN ON ME, VERY HARD. I WAS ABLE TO GET OUT OF THE WAY ON TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565623February 24, 2014
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THERE IS NO ILLUMINATION OF THE MAIN DASHBOARD DISPLAY-SPEED, RPM, TEMPERATURE AND FUEL LEVEL WHEN LIGHT CONTROL IS AT OFF OR DRL (DRIVING LIGHTS) POSITION. I WENT TO DEALER AND SERVICE MAN SAID THAT IS THE WAY IT IS AND ANOTHER NEW VEHICLE ON THEIR LOT WAS THE SAME. THE GAUGE LIGHTS ARE ON BUT DIM IN PARKING AND HEADLIGHT POSITION. (TOYOTA MANUAL SAYS USE DRL IN DAYTIME TO SAVE FUEL AND ELIMINATE CHANCE OF BURNING OUT DRIVING LIGHTS.) I CALLED TOYOTA AND THEY SAID AFTER 2 WEEKS OF INVESTIGATION THAT THIS IS THE WAY IT IS. THIS IS A SAFETY ISSUE BECAUSE WE CANNOT SEE THE SPEED ON CLOUDY DAYS OR WITH SUNGLASSES ON SUNNY DAYS. MY PREVIOUS TOYOTA- 2006 SIENNA AND 2013 AVALON HAVE ILLUMINATION ANYTIME THE IGNITION IS ON FOR DRIVING. WHEN YOU CAN'T SEE THE SPEED EASILY, THIS IS A SAFETY RISK- THERE IS NO DIGITAL DISPLAY OF SPEED ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565639February 24, 2014
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE SPARE TIRE MECHANISM BROKE ON MY 2001 TOYOTA SIENNA MINIVAN. THANKFULLY I WAS TRYING TO REMOVE THE SPARE WHEN IT HAPPENED AND THE SPARE TIRE DID NOT GO FLYING INTO TRAFFIC. THE CABLE BROKE AT THE END WHERE THE CABLE GOES THROUGH THE METAL HOLDER/BRACKET THAT ACTUALLY CLAMPS TO THE WHEEL. IF THIS HAD BROKEN OFF WHEN THE VAN WAS MOVING, EITHER THE VAN WOULD HAVE BEEN DAMAGED BY THE SPARE GETTING CAUGHT BETWEEN THE ROAD AND THE VAN OR THE SPARE MAY HAVE HIT ANOTHER CAR. THIS IS MAYBE THE SECOND TIME THAT WE HAVE HAD THE SPARE OFF IN THE 258K MILES WE HAVE OWNED THE CAR SO IT IS NOT SOMETHING THAT WE INSPECT REGULARLY. THERE ARE A LOT OF THESE VANS OUT THERE AND I REALLY DON'T WANT TO BE BEHIND ONE WHEN THE SPARE LETS GO. THE DEALERSHIP CLAIMED THAT MY VAN DID NOT HAVE A RECALL ON THIS ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565127February 24, 2014
STRUCTURE:BODY:DOOR, STRUCTURE
2006 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO DRIVER SIDE DOOR WELD FAILURE. *SMD THE CONSUMER STATED LAST WEEK, THE DRIVER SIDE DOOR DEVELOPED A POPPING NOISE THAT OCCURRED WHENEVER THE DOOR WAS OPENED OR CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE AN INSPECTION REVEALED THE SPOT WELDS HAD BROKEN AWAY FROM THE DOOR STRUCTURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565253February 21, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE FAILED TO DECELERATE. THERE WAS A SUDDEN AND RAPID INCREASE IN ACCELERATION. THE VEHICLE WAS DRIVEN OFF THE ROADWAY WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 03/20/14*LJ UPDATED 03/21/2014 *JS THE CONSUMER STATED AS TRAFFIC BEGAN TO SLOW DOWN, HE DISCOVERED THE VEHICLE WOULD NOT SLOW DOWN, WHEN HE APPLIED THE BRAKE. UPDATED 04/03/14
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10564844February 18, 2014
ELECTRICAL SYSTEM
I RECENTLY PURCHASED A 2008 TOYOTA SIENNA THAT I BELIEVE HAS A SAFETY ISSUE, PARTICULARLY IN COLD WEATHER. THE EXTERIOR SWITCH THAT ALLOWS THE REAR HATCH TO OPEN IS NOT FUNCTIONAL IN COLD WEATHER DUE TO A MATERIAL MALFUNCTION. I NOTICED THAT DURING WARMER WEATHER, THE RUBBER SEAL OVER THIS EXTERIOR SWITCH HAD BECOME SOFT AND GUMMY. OVER TIME, THE RUBBER SEEPED BETWEEN THE SWITCH HOUSING AND THE SWITCH BUTTON. AS THE WEATHER BECAME COLD, THE RUBBER HAS HARDENED AROUND THE SWITCH BUTTON AND THE EXTERIOR SWITCH IS NO LONGER FUNCTIONAL. THE ONLY WAY I CAN OPEN THE REAR HATCH IN COLD WEATHER IS TO OPEN A FRONT DOOR AND USE THE INTERIOR SWITCH TO OPEN THE REAR HATCH. MY CONCERN IS IF WE WERE TO GET INTO AN ACCIDENT DURING THE COLD MONTHS AND THE ONLY WAY SOMEONE COULD GET ACCESS TO THE INTERIOR OF THE VEHICLE IS THROUGH THE REAR HATCH, IT COULD NOT BE DONE BECAUSE THE EXTERIOR SWITCH ON THE REAR HATCH WOULD BE SEIZED PREVENTING ACCESS. IT IS VERY ALARMING WHEN I THINK OF MY ENTIRE FAMILY, ESPECIALLY MY 15 YO, MY 3 YR, AND MY 6 MO, BEING INSIDE OF THIS VAN AND PEOPLE NOT GAINING ACCESS TO THE INSIDE TO HELP THEM DUE TO INJURIES, FIRE, WATER HAZARDS, ETC... I OWN A 2005 TOYOTA 4RUNNER AND IT APPEARS TO HAVE THE SAME SWITCH. HOWEVER, THE RUBBER ON THE SWITCH IS PERFECTLY FINE AND FUNCTIONS NORMALLY. THERE APPEARS TO HAVE BEEN A MATERIAL CHANGE ALLOWING THE RUBBER TO SOFTEN RESULTING IN A POTENTIAL SAFETY HAZARD DURING THE COLD MONTHS. I SPOKE TO OUR LOCAL TOYOTA DEALERSHIP AND THEY ARE FULLY AWARE OF THIS ISSUE AND SAID THAT TOYOTA DOES NOT CONSIDER THIS TO BE A SAFETY ISSUE. INITIALLY I THOUGHT THE PREVIOUS OWNER APPLIED A SOLVENT OR SOMETHING TO SOFTEN THE RUBBER. AS I RESEARCHED MORE ON THE INTERNET, THIS ISSUE APPLIES TO MANY TOYOTA VEHICLES, WITH MODELS INCLUDING THE SIENNA AND THE 4RUNNER. THE EARLIEST MODEL YEAR THAT I CAN FIND FOR EITHER MODEL IS 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564865February 18, 2014
SEAT BELTS
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACTED STATED THAT THE FRONT PASSENGER'S SIDE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM.THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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