Toyota Sienna Complaints

9,048 consumer complaints on file.

#10576222April 1, 2014
STRUCTURE:BODY
THE DRIVER SIDE DOOR'S SPOT WELD BROKE. THIS CAUSES A HORRIBLE POPPING NOISE WHEN THE DOOR IS OPENED OR CLOSED. I CONTACTED TOYOTA AND THEY TOLD ME THEY ARE AWARE OF THE PROBLEM AND THEY WOULD COVER IT FOR VEHICLES THAT HAVE LESS THAN 100,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576090March 31, 2014
VEHICLE SPEED CONTROL, STRUCTURE:BODY, ENGINE
MY WIFE WAS PARKING OUR 2008 TOYOTA SIENNA WITH OUR 3 YOUNG BOYS IN THE AUTOMOBILE. SHE SLOWLY BROUGHT THE VEHICLE TO A COMPLETE STOP; NEVER USING GAS, JUST COVERING AND TAPPING LIGHTLY ON THE BRAKE. ONCE THE AUTOMOBILE CAME TO A STOP MY WIFE PRESSED THE BRAKE A LITTLE MORE IN ORDER TO PUT THE VEHICLE IN PARK. AT THAT MOMENT THE VEHICLE ACCELERATED INCREDIBLE FAST, JUMPED OVER AN 8 INCH CONCRETE PARKING LOT DIVIDER AND CRASHED INTO A TREE ABOUT 10 - 15 FEET FROM THE CONCRETE DIVIDER. WE ARE CERTAIN THAT THIS WAS A "SUDDEN UNINTENDED ACCELERATION" INCIDENT CAUSED BY SOME MECHANICAL, ELECTRICAL, PROGRAMMING OR OTHER DEFECT IN THE '08 SIENNA. THIS WAS NOT "DRIVER ERROR"! MY WIFE DID NOT CONFUSE THE GAS PEDAL AND THE BRAKE. THIS WAS NOT CAUSED BY A FLOOR MAT OBSTRUCTING THE GAS PEDAL. THIS WAS CAUSED BY SOME TYPE OF A DESIGN OR COMPONENT DEFECT. HOW CAN W BE SO CERTAIN? MY WIFE AND I HAVE PARKED IN THIS PARKING SPOT (LOCATED IN OUR APARTMENT COMPLEX) HUNDREDS OF TIMES. TO PARK IN THIS PARKING SPOT YOU FIRST HAVE TO MAKE A LEFT HAND TURN AT A STOP SIGN. THIS STOP SIGN IS ABOUT 30 - 40 FEET FROM THE PARKING SPOT, WHICH REQUIRES THAT YOU MAKE A SHARP RIGHT TURN. ONCE YOU PRESS THE ACCELERATOR SLIGHTLY TO MAKE THE LEFT AT THE STOP SIGN, YOU DO NOT USE THE GAS AGAIN. YOU SIMPLY TAP AND COVER YOUR BRAKE UNTIL YOU MAKE THE RIGHT INTO THE PARKING SPOT. OUR VEHICLE CAME TO A STOP. IN FACT, UPON "STOPPING" ONE OF OUR 3 BOYS REMOVED HIS SEAT BELT IMMEDIATELY BEFORE THE VEHICLE ACCELERATED OUT OF CONTROL. I'M ASKING FOR ASSISTANCE FROM SOMEONE WITHIN TOYOTA OR THE NHTSA WITH KNOWLEDGE OF THIS FLAW. MY WIFE AND KIDS WERE "FORTUNATE". BUT THIS IS A "FATAL FLAW" AND SOMETHING MUST BE DONE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10575536March 29, 2014
STEERING
2008 SIENNA HAS DEVELOPED STEERING ISSUE AND ALMOST LOST STEERING CONTROL OF VAN. PROBLEM APPEARS TO BE FAILURE OF STEERING INTERMEDIATE SHAFT THAT RESULTED IN INTERMEDIATE ABILITY TO STEER VEHICLE. VERY CHOPPY STEERING. THIS IS A VERY COMMON ISSUE WITH TOYOTAS. CONTACTED TOYOTA CUSTOMER SERVICE AND WAS INFORMED THERE ARE TSB'S FOR PRIOR AND POST YEAR VEHICLES BUT NOT FOR 08 SIENNA. TOYOTA NEEDS TO FURTHER INVESTIGATE AS FAILURE OF STEERING COMPONENT IS NOT ACCEPTABLE. TSB IS NOT ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575305March 28, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKING AND EXPOSING THE AIR BAGS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 148,099.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575433March 28, 2014
SEAT BELTS
BOTH FRONT SEAT BELTS FAIL TO RETRACT, REMAINING MUCH TOO LOOSE TO PROVIDE SAFETY TO PASSENGER. I HAVE BEEN ABLE TO FOOL WITH THE MECHANISM IN VARIOUS WAYS AND GET THE SEATBELT WORKING AGAIN UNTIL TODAY -- 3-28-14. DRIVER'S SIDE IS FULLY EXTENDED, FOLDED OVER, AND THERE IS NO WAY TO GET IT UNFOLDED AND REACTIVATE THE RETRACTING NOW THAT IT IS FULLY EXTENDED. I HAVE ACTUALLY BEEN FUSSING WITH THIS ON AND OFF FOR A COUPLE OF YEARS, BUT IN THE LAST MONTH IT IS CONSTANT. I LOOKED FOR A SOLUTION ONLINE AND DISCOVERED IT IS A VERY COMMON PROBLEM FOR SIENNA OWNERS. ALL AGREE THAT ONCE THE BELT IS ALL THE WAY OUT, IT CANNOT BE FIDDLED WITH ENOUGH TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575156March 27, 2014
STEERING, SERVICE BRAKES, HYDRAULIC
STARTED TO NOTICE THIS BACK IN NOV 2013 WHEN GOING DOWNHILL OR 65 MPH. MY VAN STEERING WHEEL STARTED TO SHAKE AND RATTLE. BROUGHT OVER TO DEALERSHIP AND THEY DIDN'T FIND ANYTHING EXCEPT TO CHARGE ME $125 FOR DIAGNOSTICS. SAYS MORE LIKELY ROTOR NEED RESURFACE. MY VAN STILL UNDER BTOB WARRANTY BUT WE'RE TOLD NOT COVERED UNDER WARRANTY. THAT'S RIDICULOUS. TIME PAST 4 MONTHS LATER, STILL RATTLING. BROUGHT OVER TO DEALERSHIP TO GET IT BRAKE/ROTOR REPLACED AND RESURFACE 3/27/14. STILL RATTLING......VERY DISAPPOINTED WITH TOYOTA KNOWING THEY KNOW THE WORKMANSHIP DEFECTS AND NOT ACCEPTING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574957March 26, 2014
LATCHES/LOCKS/LINKAGES
EVEN THE FRONT DOOR IS LOCKED AND IN DRIVE MODE YOU CAN OPEN THE DOOR, WHILE THE CAR IS RUNNING AND THE DOOR ARE LOCKED MY WIFE ALMOST FELL WHEN HE ACCIDENTALLY PULLED THE FRONT DOOR OPENER. ITS IS A BIG SAFETY ISSUE AND IT MAKE NO SENSE IF YOU CAN OPEN THE DOOR INSIDE EVEN IF ITS LOCKED SPECIALLY WHEN ITS RUNNING. WHEN YOU START THE ENGINE THE DOOR WILL AUTOMATICALLY LOCKED, WHAT IS THE PURPOSE OF THAT IF YOU CAN OPEN THE FRONT DOORS WITHOUT UNLOCKING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574996March 26, 2014
SEAT BELTS
I LOVE THIS VEHICLE, BUT THE DRIVERS SIDE SEATBELT PERIODICALLY STICKS. I'VE TRIED PULLING MORE BELT OUT, OFTEN RUNNING OUT OF BELT AND NOT BEING ABLE TO GET UNSTUCK INITIALLY. SOMETIMES THE BELT HAS FOLDED OVER, BUT NOT IN ALL INSTANCES. I HAVE OFTEN HAD TO USE NEEDLE NOSE PLIERS TO GRIP, PULL AND/OR FLIP THE BELT OVER IF FOLDED. OFTEN THIS TAKES 10 MINUTES TO CORRECT. THIS HAS HAPPENED WHEN I'M NOT AT HOME, AND I'VE HAD TO DRIVE HOME WITH NO SEAT BELT. THIS IS A CONSISTENT PROBLEM, AND ONE MY TUNDRA, AVALON AND ECHO DO NOT EXPERIENCE. I AM AN AVID TOYOTA OWNER, STILL OWNING 3 OF 4 I'VE BOUGHT. TOYOTA SHOULD RESOLVE THIS ISSUE AS IT SEEMS FROM THE ONLINE COMMUNITY THAT SEAT BELTS 'LOCKING' IS A PERSISTENT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574641March 25, 2014
SEAT BELTS
ON THE DAY I PURCHASED THIS (USED) VEHICLE, I NOTICED THAT THE DRIVER'S SIDE SEATBELT WOULD NOT RETRACT. AFTER EXAMINING THE SEAT BELT I NOTICED THAT IT HAD FOLDED IN ON ITSELF AND WAS JAMMED AT THE SITE OF WHERE IT RETRACTS. I COULD SEE THAT BELT WAS NOT ONLY FOLDED ON ITSELF FROM THE OUTSIDE, BUT ALSO PAST THE PLASTIC HARDWARE AND BEHIND THE CASING. I COULD NOT UNFOLD THE BELT WITH MY HANDS BECAUSE THE FOLDED PART OF THE BELT WAS INSIDE THE PLASTIC, WHICH I BELIEVE IS WHERE THE TROUBLE WAS OCCURRING. I HAD TO DRIVE HOME WITH A LOOSE SEATBELT (AS I HAD PULLED IT OUT WHILE TRYING TO GET IT TO RETRACT) AND USE A PAIR OF PLIERS TO UNTWIST THE FOLDED PART. THIS HAS HAPPENED EVERY SINGLE DAY SINCE I PURCHASED THIS VEHICLE 6 DAYS AGO. I CALLED MY TOYOTA DEALER WHO SAID THERE IS A SEAT BELT RECALL FOR THE SECOND ROW SEAT BELT, FOR THE SAME PROBLEM, HOWEVER, THERE IS NO RECALL FOR THE DRIVER'S SIDE AND THEREFORE THEY COULD NOT FIX THE PROBLEM. IT IS A BIG PROBLEM WHEN I AM OUT IN PUBLIC AND CANNOT GET THE SEATBELT UNFOLDED. I AM FORCED TO DRIVE MY VEHICLE BACK HOME WITHOUT THE ABILITY/PROTECTION OF USING A SEATBELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574733March 25, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THERE THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID 13V429000 (POWER TRAIN) HOWEVER, THE DEALER REFUSED TO HONOR THE RECALL FOR AN UNKNOWN REASON. THE MANUFACTURER WAS NOTIFIED AND WOULD NOT AUTHORIZE ANOTHER DEALER TO SERVICE THE VEHICLE UNDER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/25/14*CN CONSUMERS HANDWRITING IS ILLEGIBLE. UPDATED 08/05/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574819March 25, 2014
STRUCTURE:BODY
MY 2008 TOYOTA SIENNA HAS POWER REAR SLIDING DOORS. WHILE THE DRIVER SIDE REAR DOOR WAS OPENING, THE CABLE FOR THE DOOR MECHANISM SNAPPED AND WOULD NOT CLOSE COMPLETELY. AFTER INVESTIGATING THE SITUATION, THE BROKEN CABLE WAS JAMMED IN THE DOOR MECHANISM, PREVENTING THE DOOR FROM CLOSING. AS A RESULT, THE DOOR NOW DOES NOT FULLY OPEN, AND WILL NOT HOLD IN THE OPEN POSITION. IF PARKED ON A HILL, THE DOOR WILL CLOSE IF NOT HELD OPEN. LOOKING AT THE CABLE, THE PLASTIC SHEATHING AROUND THE CABLE HAD MANY CRACKS CAUSING THE CABLE ITSELF TO RUST AND FAIL. THE PASSENGER SIDE DOOR CABLE HAS SIMILAR CRACKS BUT HAS NOT FAILED YET. I BROUGHT THE VEHICLE TO OUR LOCAL TOYOTA DEALER. THEY MENTIONED THIS CABLE FAILURE WAS A KNOWN PROBLEM AND PREVIOUS MODEL YEARS WERE COVERED UNDER AN EXTENDED WARRANTY PROGRAM. HOWEVER, THE 2008 MODEL YEAR WAS NOT COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572486March 24, 2014
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
2005 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE. *SMD THE CONSUMER STATED SEVERAL WEEKS AGO, HE WAS TURNING AROUND IN THE DRIVEWAY, AND WHEN HE PRESSED DOWN WITH HIS RIGHT FOOT, THE ENGINE ROARED AND THE VEHICLE JUMPED FORWARD UNTIL HE APPLIED MORE PRESSURE TO THE BRAKE PEDAL, AT WHICH POINT THE VEHICLE STOPPED. THE CONSUMER REALIZED THE BRAKE PEDAL COULD BE DEPRESSED EASILY BELOW THE LEVEL OF THE GAS PEDAL, HENCE THE ROAR AND SURGE. THE CONSUMER WAS INFORMED BRAKE PEDALS WERE NO LONGER ADJUSTABLE AND WHEN THE MECHANIC CHECKED THE VEHICLE, THE BRAKE MASTER CYLINDER WAS FAILING AND ACCOUNTED FOR THE BRAKES NOT FUNCTIONING PROPERLY AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574479March 24, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF GLASS SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO DEALER WHERE THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574160March 22, 2014
UNKNOWN OR OTHER
NOTE: I HAVE TWO CARS, TWO RECALLS AND THE SAME PROBLEM WITH THE DEALERSHIP. THIS COMPLAINT IS IN REGARDS TO FRED ANDERSON TOYOTA RALEIGH'S SERVICE DEPARTMENT. I HAVE BOUGHT 4 CARS WITH THIS DEALERSHIP, THREE OF THEM HAVE HAD MANUFACTURES DEFECTS. EVERY TIME I CALL, INCLUDING THIS LAST TIME FOR MY RECALL THEY TELL ME THAT NOT ONLY DO THEY NOT HAVE THE PARTS AVAILABLE TO FIX THE RECALL, IT WILL TAKE THEM "AT LEAST" 30 DAYS TO GET THE PARTS AVAILABLE FOR THE RECALL. THE SERVICE DEPARTMENT IS HORRIBLY RUN AND THE FACT THAT THEY DON'T HAVE REMEDIES FOR SERIOUS SAFETY RECALLS READILY AVAILABLE OR AT LEAST ON QUICK DELIVERY IS UNACCEPTABLE. ALSO, THEY TOLD ME THAT IT WOULD TAKE AT LEAST HOURS TO FIX THE PART WHEN IT FINALLY COMES IN BUT ONLY OFFER A RENTAL CAR IF THE FIX IS MORE THAN $400, WHICH OF COURSE, SINCE THIS IS FREE OF CHARGE THE CONSUMER HAS TO FIGURE OUT TRANSPORTATION TO MAKE UP FOR THE FACT THAT THEY DON'T KNOW HOW TO MAKE SAFE CARS. IT IS MY OPINION THAT FRED ANDERSON TOYOTA RALEIGH'S SERVICE DEPARTMENT WOULD RATHER PUT ITS CUSTOMERS AT RISK THAN FIX THEIR RECALL SO THEY MAKE IT AS HARD AS POSSIBLE TO GET THE FIX TAKEN CARE OF. I HAVE TRIED TO CONTACT MANAGER AND OWNER OF THE DEALERSHIP AND THEY BOTH IGNORE MY CALLS. ONE WOULD THINK THAT AFTER BUYING 4 CARS WITH THEIR COMPANY THEY WOULD HAVE SOME LEVEL OF CARE FOR MY FAMILY'S SAFETY. THEY DON'T! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574173March 22, 2014
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
GEICO CLAIM NUMBER: [XXX]FEBRUARY 7, 2011 TO WHOM IT MAY CONCERN: NOTE, THIS IS THE SECOND TIME I'M FILING TO UPDATE MY ADDRESS. ON OCTOBER 18, 2010 MY 2009 TOYOTA SIENNA DASHBOARD VSC (VARIABLE SKID CONTROL)/OFF TRACK AND CHECK ENGINE LIGHTS ILLUMINATED. I TOOK MY VAN IN FOR SERVICE IMMEDIATELY. THE DEALERSHIP MADE REPAIRS THAT WERE COVERED UNDER WARRANTY, AND ASSURED ME THAT THE VAN WAS SAFE TO DRIVE (A COPY OF THE INVOICE FROM THAT SERVICE IS ATTACHED FOR YOUR REFERENCE). ON NOVEMBER 24, 2010, THE SAME VSC/OFF TRACK AND CHECK ENGINE LIGHTS ILLUMINATED AGAIN. WHEN I RETURNED TO MY LOCAL DEALERSHIP FOR SERVICE, I WAS INFORMED THAT DUE TO THE THANKSGIVING HOLIDAY, THE SERVICE DEPARTMENT DID NOT HAVE AVAILABILITY UNTIL NOVEMBER 30, 2010. SERVICE ADVISOR ASSURED ME THAT MY VEHICLE WAS SAFE TO DRIVE, AS LONG AS I STAYED IN TOWN, AND WASN'T PLANNING ON TAKING THE CAR ON ANY LONG TRIPS. HOWEVER, I NEVER GOT A CHANCE TO RETURN MY VAN TO THE DEALERSHIP BECAUSE ON NOVEMBER 29, 2010 IT STARTED TO MAKE UNUSUALLY LOUD NOISES AND ACCELERATED UNEXPECTEDLY. NATURALLY, I ATTEMPTED TO STOP BY BRAKING, BUT THE BRAKES WERE NOT FUNCTIONING AT ALL. I TRIED AGAIN AND AGAIN TO BRAKE, BUT TO MY DISAPPOINTMENT THE BRAKE PEDAL DID NOTHING, NO MATTER HOW MUCH I PUMPED IT. LUCKILY, I WAS ABLE TO AVOID HITTING ANY PEDESTRIANS OR CARS BY STEERING UP THE CURB AND INTO A LAMPPOST. THE VAN CONTINUED TO ACCELERATE UNCONTROLLABLY UNTIL IT FINALLY CAME TO REST ON THE STEPS OF THE COUNTY COURTHOUSE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10574193March 22, 2014
EXTERIOR LIGHTING
HIGHBEAMS ON HEADLAMPS WORK INTERMITTENTLY. CAN USUALLY FLICK THEM IN THE CORRECT SWITCH POSITION, SO I KNOW THE BULBS ARE WORKING. LOW BEAMS WORKING. BUT HIGHBEAMS FREQUENTLY DO NOT WORK IN THE CORRECT SWITCH POSITION, AS DESCRIBED IN THE VEHICLE MANUAL. OCCASIONALLY THEY DO WORK, BUT I NEVER KNOW WHEN THAT WILL BE. ON LONG TRIPS AT NIGHT, I HAVE NO HIGHBEAMS AS A RESULT OF THIS MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574002March 21, 2014
TIRES
WHEN I WAS DRIVING ON THE HIGHWAY , THE TIRE ON THE RIGHT SIDE IN THE BACK ON THE SIDE OF THE PASSENGER SIDE EXPLODE AND BROKE THE PIPES OF THE HEATER AND THE ANTI FREEZE OF THE AIR CONDITION THAT WERE NEXT TO THE WHEEL THAT EXPLODED ON THE PASSENGER SIDE ON THE BACK WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574526March 20, 2014
VEHICLE SPEED CONTROL
2010 TOYOTA SIENNA WAS STOPPED AT A RED LIGHT, WITH MY RIGHT FOOT ON THE BRAKE, WHEN IT SUDDENLY LAUNCHED ITSELF INTO THE BACK OF THE VEHICLE IN FRONT OF ME. (THIS WAS ALMOST UNBELIEVABLE, BUT THANK GOD I HAD A WITNESS! A GENTLEMAN PREVIOUSLY UNKNOWN TO ME, WHO JUST HAPPENED TO BE STANDING ON THE SIDE WALK WHEN HE SAW IT HAPPEN. AS I STEPPED OUT OF MY VEHICLE, I HEARD HIM DESCRIBING TO THE DRIVER IN FRONT OF ME WHAT I HAD JUST EXPERIENCED.) UPDATED 04/07/14..UPDATED 04-29-14 *BF..UPDATED 06/16/14 *BF UPDATED 09/20/2017*JS *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10573756March 20, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
PASSENGER POWER SLIDING DOOR CABLE BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573773March 20, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH STRUTS FAILED TO SUSTAIN THE HATCH AND CAUSED THE HATCH TO HIT THE CONTACT'S HEAD. THE CONTACT STATED THAT SHE DID NOT SUFFER INJURIES TO THE HEAD. THE DOOR HATCH WAS NOT REPLACED. THE MANUFACTURER ADVISED THAT THE WARRANTED REPAIR WAS EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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