Toyota Sienna Complaints

9,048 consumer complaints on file.

#10605388June 23, 2014
WHEELS
THE ALLOY WHEELS PIT AND CORRODE CAUSING THE OUTSIDE COVERING TO COME OFF AND ALSO CAUSING THE RIMS TO LEAK AIR AND THE TIRES TO GO FLAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605402June 23, 2014
SERVICE BRAKES
WHEN BRAKING AT NORMAL SPEEDS ON THE ROAD OR THE FREEWAY, THE CAR VIBRATES/SHAKES. ACCORDING TO THE DEALERSHIP THE ROTORS ARE WARPED. AT 12,000 MILES, THIS SEEMS TO BE AN UNDER-ENGINEERED PART ON THIS HEAVY VAN, WHICH APPEARS TO BE UNCORRECTED ON THE NEWER MODEL (2013 AND 2014) AS WELL. THE REPAIRS ARE NOT COVERED UNDER WARRANTY. THE ONLY OTHER OPTION IS TO INSTALL AFTERMARKET HEAVY-DUTY ROTORS, AN EXPENSE THAT THE CONSUMER SHOULD NOT HAVE TO PAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605045June 22, 2014
SEAT BELTS
WE DISCOVERED THAT THE SECOND ROW PASSENGER SEAT BELT (BUILT INTO THE SEAT) DID NOT EVER ENGAGE. IT LATCHED WITH NO ISSUES BUT WOULD NOT CATCH WHEN APPROPRIATE. AS OUR YOUNG CHILD TYPICALLY USES THE SEAT, WE DID NOT KNOW HOW LONG IT HAD BEEN INOPERABLE BEFORE A FORTUITOUS USE BY AN ADULT. WE TOOK IT TO THE DEALERSHIP WHERE THEY REPLACED THE SEAT BELT ASSEMBLY AT OUR COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605002June 21, 2014
VISIBILITY:GLASS, SIDE/REAR
MY WIFE WENT OUTSIDE THIS MORNING AND SAW WHAT YOU SEE IN THE PICTURES. THE REAR GLASS WAS SHATTERED AND GLASS WAS ON THE OUTSIDE INDICATING THAT THE WINDOW HAD POSSIBLY BEEN PUSHED OUTWARDS. THERE WAS ONLY A LITTLE BIT OF GLASS ON THE INSIDE. I PARKED THE CAR OUTSIDE LAST NIGHT AND IT WAS NORMAL TEMPERATURES FOR TEXAS. THE REAR OF THE CAR WAS LESS THAN A FOOT FROM OUR GARAGE. THE DAMAGE IS NOT CONSISTENT WITH VANDALISM AND THERE ARE NO GLASS PIECES INSIDE THE CAR THAT WOULD SUGGEST A BAT OR ANYTHING ELSE. WE BROUGHT THE CAR TO TEXAS TOYOTA OF GRAPEVINE WHICH TURNED OUT TO BE A WASTE (OTHER THAN THE SCHEDULED OIL CHANGE). THEY REFUSED TO ACCEPT THAT IT COULD POSSIBLY BE A MANUFACTURERS DEFECT AND SINCE THEY "HAD NEVER SEEN THIS BEFORE SO IT WON'T BE COVERED UNDER THE WARRANTY." THEY WOULD NOT LOOK AT THE PICTURES I PROVIDED AND INSTEAD DECIDED THAT THERE WAS NO WAY THAT THEY COULD PROVE IT WAS A DEFECT. THEY DID NOT EVEN CONSIDER THAT IT COULD BE A BAD DEFROSTER UNIT (OTHER REPORTS ON THIS SITE INDICATED THAT POSSIBILITY) OR THE REAR DOOR FRAME WAS OUT OF ALIGNMENT OR THAT THERE WAS A DEFECT WITH THE MANUFACTURING OF THE WINDOW ITSELF. NO ONE FROM MANAGEMENT CAME AND ASKED US WHAT HAPPENED OR OFFERED TO HAVE US WALK THROUGH WHAT WE FOUND. AFTER THE OIL CHANGE WAS COMPLETE, THE CAR WAS DELIVERED BACK TO US WITH THE GLASS STILL IN THE VEHICLE AND THE REAR WINDOW NOT COVERED. TEXAS TOYOTA OF GRAPEVINE WEBSITE STATES THAT ALL SERVICE COMES WITH "COMPLIMENTARY CAR WASH AND INTERIOR VACUUM." I CAN UNDERSTAND NOT WASHING BUT THE INTERIOR VACUUM IS UNACCEPTABLE. AS FAR AS WE ARE CONCERNED, THEY LET US LEAVE THE FACILITY WITH AN UNSAFE VEHICLE WITH NO REGARD FOR OUR SAFETY OR THE SAFETY OF OTHER DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604813June 20, 2014
STEERING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ON HWY 1 FROM PACIFICA TO SANTA CRUZ, DRIVING APPROX, 45-50MPH AROUND THE BENDS AND CURVES, THE VAN'S VSC LIGHT WOULD COME ON ALONG WITH WARNING BEEPING AND THE CAR WOULD TRY TO "CORRECT" ITSELF BY STEERING STRAIGHT WHEN I NEEDED IT NOT TO. THIS HAPPENED AGAIN APPROX. 1-2 MONTHS LATER WHILE DRIVING ALONG HWY 50, AT APPROX. 45-50MPH UP TO SOUTH LAKE TAHOE ON THE SAME DRY, BUT WINDING/CURVY ROADS, THE CAR WOULD TRY TO "CORRECT" ITSELF BY STEERING STRAIGHT. AGAIN, ON JUNE 17TH, ALONG HWY 50 APPROX. 45-50MPH JUST TAKING THE EXIT OFF OF THE FREEWAY, STEERING INTO THE RIGHT HAND TURN LANE, THE CAR VSC LIGHT, BEEPING AND STEERING "CORRECTION". THIS IS VERY DANGEROUS!!!! I AM SURPRISED THAT IT HAS NOT CAUSED AN ACCIDENT YET!. I NEED THE CAR TO TURN FOR A REASON!! PLEASE FEEL FREE TO CONTACT ME FOR FURTHER INFORMATION. I TOOK IT TO THE TOYOTA DEALERSHIP AND THEY SAID THAT THE VAN HAD NO LOGS FROM THE SENSORS (STEERING ANGLE OR YAW). WE ASKED THEM TO RECALIBRATE IT (SET IT BACK TO ZERO), BUT THAT OBVIOUSLY HASN'T WORKED. I HAVE ORDERED A NEW STEERING ANGLE SENSOR AND I AM HAVING IT INSTALLED AND THE SYSTEM RECALIBRATED, IN HOPES THAT WILL FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604892June 20, 2014
SEAT BELTS
THE PASSENGER SEAT BELT HAS FOLDED OVER AND JAMMED. IT IS NOT ABLE TO RETRACT NOW. THIS IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599056June 18, 2014
STEERING, ENGINE
FIRST, I NOTICED SOME OIL STAINS ON MY DRIVE WAY, THEN I DROVE MY MINIVAN TO A LOCAL TOYOTA CAR DEALER FOR CHECK UP AND ROUTINE OIL CHANGE. NEXT DAY, I NOTICED A BIGGER OIL STAIN. ANYWAY, I HAD AN APPOINTMENT AND HAVE TO DRIVE MY MINIVAN TO MY DENTIST OFFICE, ON THE HIGHWAY, I SAW SMOKE CAME OUT OF MY FRONT HOOD. THEN, I DROVE IT TO THE SAME TOYOTA DEALER AFTERWARDS. IT WAS QUITE SCARY DRIVING AND SEEING SMOKE CAME OUT OF MY FRONT HOOD ESPECIALLY WITH MY YOUNG DAUGHTER ON BOARD TODAY. AT ONE MOMENT, I THOUGHT MY CAR WILL BE ON FIRE. ON THE PAPER, I WAS TOLD THAT MY LEAKING IS FROM RACK AND PINION STEERING SYSTEM. I CALLED TOYOTA CUSTOMER SERVICE, AND THE PERSON WHO ASSISTED ME STATE HIS SURPRISE OF THIS RACK AND PINION LEAKING FOR SUCH A LOW MILEAGE CAR. I WOULD LIKE TO FILE A MECHANICAL DAMAGE REPORT TOWARD TOYOTA DEFECTIVE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599194June 18, 2014
SUSPENSION
DRIVER SIDE COIL SPRING BROKE 3/4 TURN OFF THE BOTTOM, VEHICLE WAS STILL DRIVABLE - WAS REPLACED UNDER WARRANTY. ONE YEAR LATER PASSENGER SIDE SPRING BROKE IN SAME FASHION - HAD TO PAY THIS TIME. IN MAY 2013, REPLACEMENT DRIVER SIDE SPRING BROKE AGAIN IN SAME WAY. IN ALL CASES, EXAMINATION OF THE BREAK SHOWED RUSTY VEIN IN THE MIDDLE OF THE COIL WIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598863June 17, 2014
STRUCTURE:BODY
THE FRONT DOORS ON SIENNAS HAVE A WELL KNOWN PROBLEM OF WELDS FAILING IN THE DOOR OPENING MECHANISM. TOYOTA RECOGNIZED THIS AND EXTENDED THE WARRANTY ON THE DOOR HARDWARE FOR 5 YEARS 100K MILES. I HAD BOTH MY FRONT DOORS FIXED UNDER THIS EXTENDED WARRANTY. IT WAS KNOWN AT THE TIME (NOT TO ME) THAT THIS WAS ANOTHER TEMPORARY FIX AS THIS IS A DESIGN FLAW THAT TOYOTA KNEW ABOUT BUT DID NOT TRY TO ADDRESS WITH A PERMANENT SOLUTION OR AN OVERALL PRODUCT RECALL. AND, THEY APPARENTLY HAVE GOTTEN AWAY WITH THAT DUE TO THE NUMBER OF OWNERS THAT HAVE NOT GOTTEN THEIR DOORS FIXED. THE PROBLEM IS THAT WHILE THERE IS JUST A "POPPING" SOUND DUE TO THE FAILURE OF THE WELDS RIGHT NOW, IT MAY LEAD TO A SITUATION WHERE THE DOORS WILL EITHER NOT OPEN OR OPEN WITHOUT ANY CONTROL AS THEY'D BE HELD BY THE HINGES ONLY. EITHER SITUATION PRESENTS THE OWNERS WITH INHERENT DANGERS- ONE FROM NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY AND THE OTHER WHERE A DOOR COULD OPEN SUDDENLY AND INJURE ANYONE NEAR THE VEHICLE WHEN BEING OPENED. I DID REGISTER MY COMPLAINT WITH THE DEALER AND TOYOTA WHO BOTH TOLD ME THAT ANY INSPECTION OR REPAIR WAS SOLELY THE RESPONSIBILITY OF ME (THE ORIGINAL) OWNER OF THE VEHICLE. MY TOYOTA CASE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598926June 17, 2014
STRUCTURE:BODY
THE DRIVER SIDE POWER SLIDING DOOR CABLE SNAPPED, NEARLY HITTING A CHILD. UPON INSPECTION, IT WAS NOTICED THAT THE PLASTIC COVERING OVER THE WIRE HAD DISINTEGRATED AND THE BARE CABLE WAS EXPOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598976June 17, 2014
STRUCTURE:BODY
ATTEMPTED TO OPEN PASSENGER SIDE SLIDING DOOR TO LET CHILDREN OUT AND WOULD NOT OPEN. WAS TOLD IT IS A PROBLEM WITH THE DOOR LATCH BUT WOULD NOT BE ABLE TO FIX IT BECAUSE IT IS OUTSIDE OF THE WARRANTY. IT IS NOW STUCK IN THE CLOSED POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598999June 17, 2014
STRUCTURE:BODY
THE DASHBOARD IS STICKY. YOUR HAND WILL STICK TO IT. IT WAS FIRST NOTICED ABOUT A YEAR AGO. IT WAS JUST THE DRIVERS SIDE. I TOOK THE CAR TO THE LOCAL TOYOTA DEALER AND WAS TOLD IMMEDIATELY THAT IT WAS SOMETHING I USED TO CLEAN WITH. NOW THE WHOLE DASHBOARD IS STICKY AND I HAVE NOT USED ANYTHING ON IT AS EVERYTHING STICKS TO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598673June 16, 2014
STEERING, VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
2011 TOYOTA SIENNA. WHILE DRIVING ABOUT 40 MPH, THE POWER STEERING FAILED AS THE STEERING TRACTION CONTROL AND THE VSC WARNING LIGHTS ILLUMINATED. STEERING WHEEL IS VERY HEAVY AND HARD TO TURN. WHEN PARKING OR TURNING AT A ROAD CROSS THE STEERING WHEEL SEIZED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598382June 15, 2014
UNKNOWN OR OTHER, STRUCTURE
DASH IS STICKY AND IS PRODUCING MORE OF A GLARE/REFLECTION ON MY INSIDE WINDSHIELD. EXTREMELY DISTRACTING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598023June 13, 2014
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, ELECTRICAL SYSTEM
WE FIRST ENCOUNTERED A PROBLEM IN WHICH THE AUTOMATIC SLIDING DOOR WOULD NOT FUNCTION TO OPEN OR CLOSE AUTOMATICALLY BUT IT STILL WORKED MANUALLY. ABOUT A WEEK LATER THE REAR LATCH OF THE PASSENGER SLIDING DOOR BECAME STUCK IN THE LOCK POSITION THUS NOT ALLOWING THE DOOR TO FULLY CLOSE. I TOOK THE VEHICLE TO MY MECHANIC WHO GREASED THE LATCH AND ALLOWED IT TO FUNCTION PROPERLY HOWEVER THE DOOR WOULD STILL ONLY OPEN AUTOMATICALLY BUT WOULD OPEN OR CLOSE MANUALLY JUST FINE. DURING THIS TIME THERE WERE 3 INSTANCES WHEN THE DOOR WOULD AUTOMATICALLY OPEN WITHOUT HUMAN INTERVENTION BUT WHILE WE WERE DRIVING DOWN THE HIGHWAY WITH CHILDREN IN THE REAR SEATS. TOYOTA AGREES THIS IS A MAJOR SAFETY ISSUE BUT WILL ONLY SPLIT THE $1,200 BILL WITH US. BASED ON THE FACT THEY ARE WILLING TO HELP PAY FOR THE REPAIR OUT OF WARRANTY PROVES THEY ARE AWARE OF THE ISSUE YET FAIL TO ISSUE A RECALL AND PUT ARE WILLING TO RISK LIVES ESPECIALLY CHILDREN'S LIVES TO SAVE FACE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598032June 13, 2014
STEERING, POWER TRAIN
OUR 2002 TOYOTA SIENNA HAD THE GEAR SHIFT REPAIRED AT A MAJOR ATLANTA AREA TOYOTA DEALER ON MAY 5, 2014. THE GEAR SHIFT REPLACEMENT REQUIRED THE ENTIRE STEERING COLUMN TO BE DISASSEMBLED. ABOUT ONE WEEK AFTER THAT REPAIR, THE STEERING COMPLETELY FAILED. THE STEERING WHEEL TURNED WITH ABSOLUTELY NO CONTROL OF THE WHEELS. BY SHEER LUCK THIS STEERING FAILURE OCCURRED IN A PARKING LOT AFTER JUST TRAVELING ON THE INTERSTATE. HAD THIS STEERING FAILURE OCCURRED AT INTERSTATE SPEEDS, THIS MAY HAVE BEEN FATAL. THE VEHICLE WAS RETURNED TO THE SAME MAJOR ATLANTA AREA TOYOTA DEALER AND THE CAUSE OF THE STEERING FAILURE WAS IDENTIFIED AS "STEERING JOINT BOLT BACKED OFF FROM CONNECTION". I WAS TOLD THAT THE STEERING FAILURE WAS CAUSED BY ONE BOLT COMING LOOSE. THE STEERING FAILURE WAS CORRECTED BY "RE-TIGHTENED' BOLT WITH LOCK TIGHT". IN SUMMARY, THE REPAIR OF A GEAR SHIFT BY A CERTIFIED TOYOTA DEALER SERVICE CENTER RESULTED IN COMPLETE STEERING FAILURE DUE TO ONE BOLT THAT "BACKED OFF FROM CONNECTION" OR THAT WAS NOT PROPERLY TIGHTENED OR SECURED. IT IS VERY CONCERNING THAT TOYOTA?S STEERING COLUMN DESIGN HAS THE POTENTIAL TO CAUSE COMPLETE STEERING FAILURE WHEN ONE BOLT COMES LOOSE. IT IS ALSO A MAJOR ISSUE THAT A CERTIFIED TOYOTA DEALER SERVICE CENTER IS UNABLE TO SAFELY DISSEMBLE AND REASSEMBLE THE STEERING COLUMN AND PROVIDE A SAFE AND DRIVABLE VEHICLE. I WOULD LIKE TO FIND OUT HOW OFTEN THIS TYPE OF STEERING FAILURE HAS OCCURRED ON THIS AND SIMILARLY DESIGNED TOYOTA VEHICLES. I WOULD ALSO LIKE TO KNOW HOW MANY CRASHES, SERIOUS INJURIES OR DEATHS HAVE RESULTED FROM THIS ISSUE. THIS CERTAINLY CAN?T BE THE ONLY OCCURRENCE. I FEEL IT IS IMPERATIVE TO ALERT OWNERS OF THIS VEHICLE AS WELL AS AUTHORIZED REPAIR CENTERS OF THE SITUATION OR ISSUE A RECALL TO ENSURE THAT THE STEERING JOINT BOLT IS SECURE. VIDEO CAN BE SEEN AT: HTTPS://WWW.YOUTUBE.COM/WATCH?V=6XB-CPKR4HY UPDATED 1/9/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598114June 13, 2014
STEERING
THE STEERING BECAME DIFFICULT AT TIMES. IT WAS ALMOST LIKE LOSING YOUR POWER STEERING FROM TIME TO TIME. INTERMEDIATE STEERING SHAFT WAS REPLACED WHICH CORRECTED THE PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597894June 12, 2014
STEERING
MY 2008 TOYOTA SIENNA LE WAS BOUGHT BRAND NEW, HAVE IT SERVICED AT TOYOTA DEALERS, ON JUNE 5TH, 2014, L TOOK THE VAN TO A DEALER FOR A REGULAR SERVICE L WAS TOLD MY STEERING RACK WAS LEAKING AND WILL NEED TO HAVE THE WHOLE STEERING RACK REPLACE. THE VAN ONLY HAS 57,000 + ON IT AND SERVICED REGULARLY. WITH THE HISTORY OF SEVERAL RECALL ON SIENNA, L BELIEVED THIS MIGHT BE A DEFECT FROM TOYOTA. THIS IS A SAFETY ISSUE WHICH THE DEALER REFUSED TO ACKNOWLEDGE CAUSED THE VAN WARRANT HAS RAN OUT EVEN THOUGH L BOUGHT AN EXTENDED WARRANTY (COST GUARD) WHICH L WAS TOLD AGAIN THAT THE COST GUARD WARRANTY HAS EXPIRED TOO. I HAVE REPORTED THIS ISSUE TO TOYOTA BUT NOTHING WAS DONE. I AM APPEALING TO YOUR HONORABLE OFFICE TO INVESTIGATE AND ASK TOYOTA TO TREAT THIS AS A DEFECT AND SAFETY ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597969June 12, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
PASSENGER POWER SLIDING DOOR STOPPED WORKING. THE DEALER INFORMED THE CONSUMER, THE ISSUE WAS WITH THE CABLE ASSEMBLY. THE CONSUMER FURTHER FOUND OUT, THE PART WAS RECALLED ON PREVIOUS MODELS. WITH THE CABLE ASSEMBLY BROKEN, THE DOOR WOULD UN-LATCH, BUT COULD NOT BE MOTORIZED TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597351June 10, 2014
AIR BAGS, UNKNOWN OR OTHER, EXTERIOR LIGHTING
AIRBAG INDICATOR WARNING LIGHT FLASHES CONTINUOUSLY. JIGGLED WIRES UNDER FRONT PASSENGER SEAT A YEAR AGO, AND THE WARNING LIGHT QUIT FLASHING FOR A COUPLE MONTHS. BUT THEN IT STARTED FLASHING AGAIN ABOUT SIX MONTHS AGO. A WARRANTY ENHANCEMENT NOTIFICATION - ZTX WAS RECEIVED FROM TOYOTA A FEW DAYS AGO. LOCAL DEALER SAID THAT DIAGNOSIS WOULD TAKE TWO HOURS & COST $130. READ ON THE INTERNET TO TRY DISCONNECTING THE YELLOW WIRE (AIRBAG SENSOR) UNDER THE FRONT PASSENGER SEAT AND WAIT 15 SECONDS. TRIED THAT AND THE FLASHING LIGHT HAS GONE OFF AGAIN. THIS YELLOW CONNECTOR PIN AND WIRING SHOULD BE FULLY REPLACED BY TOYOTA UNDER A FULL RECALL SO THAT THIS DOESN'T BECOME A RECURRING, REGULAR ISSUE FOR SIENNA OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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