Toyota Sienna Complaints

9,048 consumer complaints on file.

#10616009July 24, 2014
STRUCTURE:BODY:DOOR
WE HAD JUST RETURNED FROM A TRIP, AND PICKED UP OUR SIENNA MINIVAN AT THE PARKING LOT. I OPENED THE LEFT SIDE SLIDING DOOR, PUT SOME LUGGAGE IN THE BACK SEAT, AND THEN CLOSED THE DOOR. THE DOOR SLIDE CLOSED BUT DID NOT LATCH. I CYCLED THE DOOR AGAIN, AND IT STILL DID NOT LATCH. I TRIED THE RIGHT DOOR AND THE SAME THING HAPPENED. WE HAD TO DRIVE HOME WITH THE WARNING BEEPING IN OUR EARS (THIS COMES ON IF THE CAR IS IN GEAR AND THE DOORS ARE NOT LATCHED). THE NEXT MORNING WE TOOK THE VEHICLE TO OUR TOYOTA DEALER, AND THEY SAID THIS IS A VERY COMMON PROBLEM, BUT OUR CAR WAS OUT OF WARRANTY, SO THEY WANT $3700 TO FIX THE DOORS. TO US, THIS IS A SERIOUS SAFETY MATTER THAT THE DEALERSHIP ADMITS IS DUE TO FAULTY PARTS -- THEY SAY THEY HAVE SEEN A LOT OF THIS PROBLEM ON SIENNAS. A CHILD COULD FALL OUT IN TRAFFIC, OR A PIECE OF LUGGAGE COULD BECOME A HAZARD TO OTHER DRIVERS. I WOULD LIKE TO SEE TOYOTA BE COMPELLED TO COVER THIS REPAIR REGARDLESS OF MILEAGE -- THEY SAID THE NORMAL 36,000 MILE WARRANTY WAS EXTENDED TO 120,000 MILES FOR THIS PROBLEM, WHICH THEY ACKNOWLEDGE AS A DEFECT, BUT THAT DOES NOT HELP THE MANY TOYOTA OWNERS WHO KEEP THEIR CARS LONGER. YOUR ASSISTANCE IS MOST APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616033July 24, 2014
STRUCTURE
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD EXHIBITED A CRACK THAT RAN ACROSS FROM THE DRIVER'S SIDE AIR BAG INDICATOR AND INSTRUMENT PANEL. ADDITIONALLY, THE FOAM FROM THE DASHBOARD WAS EXPOSED THROUGH THE VINYL COVER. THE MANUFACTURER WAS NOT CONTACTED. A LOCAL MECHANIC STATED THAT THE DASH NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616028July 24, 2014
STRUCTURE:BODY:DOOR
TO BEGIN WITH, THE WINDOW ON THE DRIVER SIDE REAR SLIDING DOOR HAS NOT OPENED ALL THE WAY FOR MANY YEARS. IN ADDITION, DURING THE WINTER, THE REAR SLIDING DOORS FREEZE SHUT TO THE POINT WHERE MY CHILDREN HAVE TO CLIMB THROUGH THE REAR HATCH TO GET INTO THE CAR. LAST YEAR, MY HUSBAND ATTEMPTED TO OPEN THE DRIVER SIDE SLIDING DOOR AND PULLED THE HANDLE OFF. THERE ARE SEVERAL CRACKS IN THE DASHBOARD THAT DEVELOPED ABOUT 2 YEARS AGO. AND, ON THE FRONT PASSENGER SIDE DOOR, THE CLIPS THAT HOLD THE INTERIOR OF THE DOOR TO THE FRAME HAVE BROKEN OFF AND THAT PORTION OF THE DOOR GETS CAUGHT ON THE RUBBER GASKET OF THE CAR FRAME. NOW, THE GASKET IS TEARING SO WE HAVE TO BE EXTREMELY CAREFUL IN CLOSING THE DOOR TO KEEP IT FROM GETTING HUNG UP OR ELSE IT WILL BREAK AND TEAR MORE. WE ALSO EXPERIENCED HAVING THE CABLE TO THE PASSENGER SIDE SLIDING DOOR FRAY AND JAM IN 2008. AFTER HAVING THE DEALER INITIALLY OFFER TO REPAIR IT FIRST FOR $2600, THEN $1500 WITH TOYOTA PAYING FOR THE PART, WE WERE ABLE TO GET IT REPAIRED 4 YEARS LATER IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615543July 23, 2014
SEATS
1) DRIVERS SEAT CAUSING SEVERE PAIN ON THE LEFT SIDE OF MY BACK. SEAT SEEMS TO BE LEANING TO THE LEFT CAUSING PRESSURE ON THE LEFT SIDE OF MY RIBCAGE. I CAN FEEL THE SIDE AIR BAG LOCATION CAUSING THIS. 2) FIRST AND SECOND ROW HEADRESTS RISE UP WITHOUT ANY MANUAL INTERVENTION. WILL NOT STAY DOWN IN LOCKED POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615545July 23, 2014
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD THUD SOUND. THE CONTACT NOTICED THAT THE SPARE TIRE HAD DETACHED FROM THE UNDERCARRIAGE AND ROLLED INTO THE MEDIAN. SOON AFTER THE INCIDENT, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES:TEMPORARY/EMERGENCY SPARE TIRE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 02/02/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615618July 23, 2014
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 50 MPH, THE TRACTION CONTROL SENSOR CONTINUOUSLY ILLUMINATED AND THE VEHICLE DECELERATED. THE CONTACT APPLIED THE ACCELERATOR PEDAL, BUT THE SPEED DID NOT INCREASE. THE VEHICLE ACCELERATED NORMALLY AFTER THE SENSOR DIMMED, BUT THE FAILURE RECURRED SEVERAL MORE TIMES. AN INDEPENDENT MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615262July 22, 2014
STRUCTURE
TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE APPROXIMATELY DRIVING AT 45 MPH, THE SPARE TIRE FELL OFF FROM UNDER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615431July 22, 2014
STRUCTURE:BODY
ABOUT A MONTH AGO, WHILE TRYING TO OPEN THE PASSENGER SIDE POWER SLIDING DOOR ON OUR 2004 SIENNA FWD XLE, THE CABLE SNAPPED WHEN THE DOOR WAS HALF WAY OPEN, RENDING THE DOOR INOPERABLE. TOOK US A GREAT DEAL OF EFFORT TO DISENTANGLE PART OF THE BROKEN CABLE CLEAR OF THE EXTERIOR SLIDER TRACK. FORTUNATELY AFTER TURNING OFF THE POWER SLIDER SWITCH UNDER THE DASH, THE DOOR COULD BE CLOSED MANUALLY. WE ARE OUT OF LUCK AS FAR AS TOYOTA WARRANTY ENHANCEMENT IS CONCERNED, EVEN THOUGH OUR VAN HAS VERY LOW MILEAGE FOR ITS AGE. TOYOTA REFUSED TO OFFER ANYTHING HELPFUL WHEN I CONTACTED THEM, AND A LOCAL DEALER QUOTED ME OVER THREE THOUSAND DOLLAR PARTS AND LABOR FOR THE REPAIR! IT IS A SERIOUS SAFETY ISSUE! WE WERE JUST LUCKY THAT THE DOOR COULD BE CLOSED MANUALLY AFTER THE CABLE BROKE, NOT SUBJECTING MY FAMILY TO HAVING TO TRAVEL IN A VEHICLE WHOSE DOOR BECAME INOPERABLE SUDDENLY, DUE TO A WIDELY PUBLICIZED, CORRECTABLE DEFECT OF A MAJOR POWER COMPONENT. TOYOTA CAN DO MORE FOR ITS UNLUCKY CUSTOMERS THAN FEEDING THEM UNHELPFUL PLATITUDES ABOUT SUCH A COSTLY COMPONENT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615441July 22, 2014
SEAT BELTS
THE DRIVER SIDE SEATBELT TWISTS AND GETS STUCK IN THE BEZEL. THIS HAS HAPPENED SEVERAL TIMES AND I HAVE BEEN ABLE TO FIX IT AFTER WORKING ON IT FOR A FEW MINUTES BUT TODAY IT HAPPENED AGAIN AND I WAS UNABLE TO FIX IT AND AM FORCED TO DRIVE WITHOUT A DRIVERS SEATBELT!!! I HAVE ONLY OWNED THIS CAR FOR THREE WEEKS AND HAVE HAD THIS SEAT BELT GET STUCK AFTER NORMAL USE AT LEAST 6 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614878July 20, 2014
TIRES, TIRES:SIDEWALL
TIRE FAILURES- THREE SIDEWALL BLOWOUTS AFTER SMALL POTHOLE IMPACTS FIRST IN FEBRUARY 2014 ( 30-35 MPH- POT HOLE ABOUT 4 INCHES DEEP) SECOND- TWO TIRES JULY 4TH 2014 ( 60 MPH- POT HOLE ABOUT 2" DEEP) NO RIM DAMAGE OR OTHER COMPONENT DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610965July 16, 2014
SEAT BELTS
THE DRIVER'S SIDE SEATBELT GETS FOLDED UP AND CANNOT RETRACT. THIS WAS A SAFETY ISSUE BECAUSE I HAD TO DRIVE WITH NO EFFECTIVE SEATBELT UNTIL I COULD GET HOME AND FIX IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. ONCE I TOOK IT TO GET FIXED BUT RECENTLY I LEARNED HOW TO FIX IT MYSELF. THIS REQUIRED TOOLS AND ABOUT 30 MINUTES TO COMPLETE. IF THIS HAPPENS AGAIN WHEN I AM NOT AT HOME OR DON'T HAVE TIME TO FIX IT, I'LL BE IN THE SAME UNSAFE SITUATION AGAIN. PLEASE ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610655July 15, 2014
WHEELS, STRUCTURE:BODY
WHILE TRAVELING AT HIGHWAYS SPEEDS (65 MPH) ON INTERSTATE 290 HEADING WEST OUTSIDE OF WORCESTER, MA AT APPROXIMATELY 7:30AM THE SPARE TIRE FELL OFF THE VEHICLE CAUSING US TO RUN OVER THE TIRE. VISUAL INSPECTION OF THE VEHICLE IMMEDIATELY FOLLOWING (WITHIN A MILE DOWN ROAD), THE PASSENGER SIDE RUNNING BOARD WAS ALSO MISSING. A ROAD SIDE ASSISTANCE VEHICLE WAS ALREADY TENDING TO ANOTHER MOTORISTS NEAR THE INCIDENT AND WE TALKED TO HIM. HE INDICATED THAT THE MASS STATE POLICE WERE RESPONDING TO ASSISTS. THEY ARRIVED SHORTLY AFTER AND TOLD ME THE SPARE TIRE WAS IN THE MEDIAN AND PROBABLY DAMAGED AFTER BEING HIT BY A TRUCK. WE WERE WELCOMED TO RETRIEVE IT, BUT SINCE SHE WAS OPERATING ALONE SHE COULDN'T STOP 4 LANES OF WESTBOUND TRAFFIC BUT THAT I WAS WELCOME TO TRY AND RETRIEVE IT. BECAUSE OF THE TRAFFIC SPEEDS, THE NUMBER OF LANES OF TRAFFIC, AND THE LACK OF A BREAKDOWN LANE NEAR THE MEDIAN, IT WAS DECIDED IT WOULD NOT BE SAFE TO RETRIEVE THE TIRE. WE HAVE FILED A DAMAGED VEHICLE REPORT WITH TOYOTA CORPORATION ESPECIALLY IN LIEU OF A KNOWN DEFECT (FEDERAL RECALL NOTICE) REGARDING THE HARNESS HOLDING THE SPARE TIRE IN PLACE ON THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610692July 15, 2014
STRUCTURE
THE DASH HAS MANY LARGE AND SMALL CRACKS. IF THE AIRBAG DEPLOYS, THE DASH PIECES WOULD CREATE A SAFETY HAZARD. TOYOTA CLAIMS THAT THIS IS NORMAL WEAR DUE TO HEAT. OLDER MODELS DO NOT HAVE THIS PROBLEM. MINI VANS ARE PRIMARILY USED TO TRANSPORT CHILDREN. I FEAR THAT AN AIRBAG DEPLOYMENT WOULD CAUSE SMALL AND LARGE CHUNKS OF PLASTIC TO ACT AS DANGEROUS PROJECTILES THAT WOULD INJURE THE DRIVER AS WELL AS THE PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610813July 15, 2014
ELECTRICAL SYSTEM
IN NOV 2013, THE BATTERY LIGHT ON THE DASHBOARD TURNED ON. WITHIN A FEW MINUTES OF THAT HAPPENING, THE VEHICLE STALLED WHILE DRIVING AND WOULD NOT MOVE AGAIN. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THE DEALER DISCOVERED THAT THE CAR?S ALTERNATOR NEEDED TO BE REPLACED. IN JAN 2014, THE BATTERY LIGHT TURNED ON AGAIN, SO I DROVE THE VEHICLE BACK TO THE DEALER, WHERE THEY CLAIMED THAT THE PROBLEM WAS ONCE AGAIN WITH THE ALTERNATOR. THEY REPLACED THE SIENNA?S ALTERNATOR AGAIN. IN MAR 2014, THE BATTERY LIGHT CAME ON YET AGAIN. I BROUGHT IT INTO THE DEALER FOR A THIRD TIME, BUT THIS TIME THE DEALER CLAIMED TO BE UNABLE TO FIND ANY PROBLEMS WITH THE CAR?S ELECTRICAL SYSTEM. HE RETURNED IT TO ME WITH ADVICE TO BRING IT BACK IN IF THE PROBLEM CONTINUED. AFTER THE THIRD DEALER VISIT FOR THE BATTERY LIGHT ISSUE, WE STILL SAW THAT THE BATTERY LIGHT WOULD LIGHT UP ON SEVERAL OCCASIONS. THE DEALER MADE IT CLEAR THAT I SHOULD ONLY BRING IN THE CAR IF THE BATTERY LIGHT WAS ON SO THAT THEY COULD DIAGNOSE THE PROBLEM. HOWEVER, THE INTERMITTENT TIMES THAT IT WAS ON WOULD NOT LINE UP WELL WITH THE DEALER?S REPAIR SHOP?S SCHEDULE. I HAVE RECORDED VIDEO EVIDENCE THAT THE CAR EXHIBITS THE BATTERY LIGHT ISSUE OUTSIDE OF DEALER HOURS AND SENT IT BACK TO TOYOTA. I HAVE TRIED TO CONTACT TOYOTA THROUGH BOTH THE DEALER AND DIRECTLY. I HAVE EVEN FILED A CLAIM THROUGH CALIFORNIA'S LEMON LAW. TOYOTA DENIED MY CLAIM, SAYING THAT THEY CONFORMED MY VEHICLE TO THE TERMS OF THE WARRANTY WITHIN A REASONABLE NUMBER OF OPPORTUNITIES. DESPITE THIS, THE PROBLEM PERSISTS. IT HAS BEEN OVER HALF A YEAR SINCE THE PROBLEM STARTED, AND I STILL DO NOT KNOW IF MY VEHICLE IS SAFE TO DRIVE IN. I FEAR THAT ONE DAY IT MAY STALL AGAIN WITHOUT WARNING WHILE DRIVING ON THE ROAD AND PUT MY LOVED ONES AND MYSELF IN DANGER. TOYOTA'S HANDLING OF THE SITUATION HAS BEEN SLOW AND PUTS MY FAMILY'S SAFETY IN DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610859July 15, 2014
ENGINE
UPON EXITING FREEWAY IN BUTTE, MT, AND SLOWING DONE FOR RED LIGHT AT BOTTOM OF RAMP, HEARD TAPPING NOISE COMING FROM ENGINE. DROVE ONE BLOCK TO GAS STATION, AND WHILE PUMPING GAS, NOTICED LARGE QUANTITY OF ENGINE OIL PUDDLING UNDER THE ENGINE. HAD VEHICLE TOWED TO TOYOTA DEALER, WHO DETERMINED THAT OIL COOLER HOSE HAD RUPTURED. FORTUNATELY, NO APPARENT ENGINE DAMAGE. AFTER SOME RESEARCH ON SIENNA OWNERS' FORUM, LEARNED THAT THIS WAS A RECURRING PROBLEM ON CERTAIN TOYOTA MODELS IN CERTAIN YEARS, INCLUDING THE 2008 SIENNA WITH TOW PACKAGE LIKE OURS, AND THAT TOYOTA HAD PUT OUT A TSB ON THIS, BUT APPARENTLY HAD NEVER INFORMED OWNERS. IT TOOK 4 DAYS FOR THE REPLACEMENT HOSE TO ARRIVE, AND THE REPAIR COST $520. THIS INCIDENT OCCURRED WHILE MY FAMILY WAS FAR FROM HOME (SILVER SPRING, MD) ON A CROSS-COUNTRY TRIP AND THUS FORCED THEM TO CANCEL PART OF VACATION AND SPEND EXTRA $$ ON HOTELS AND A RENTAL CAR. BUT IT COULD HAVE BEEN MUCH WORSE - THE OIL COULD HAVE DRAINED WHILE AT SPEED ON THE HIGHWAY, RUINING THE ENGINE, STRANDING MY FAMILY IN AN ISOLATED AREA OR CAUSING AN ACCIDENT OR ENGINE FIRE AND POSSIBLE INJURIES. GIVEN THAT TOYOTA WAS AWARE OF THE PROBLEM, IT COULD HAVE INFORMED US SO WE COULD HAVE HAD THE HOSE REPLACED BEFORE IT FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610537July 14, 2014
VEHICLE SPEED CONTROL
WHEN I COME TO PARK THE VAN IN TO THE GARAGE VAN ACCELERATED IT SELF WITHOUT I PUT LEG ON THE ACCELERATION AND TRY TO APPLIED THE BREAK AND IT DID NOT STOP. THE VAN WENT FAST AND HIT THE GARAGE DOOR AND BROKE THE WALL. VAN BUMPER GOT DAMAGED TOO. IT NEVER HAPPENED BEFORE TO ME. IT WAS SUDDEN ACCELERATION OF THE VAN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10610237July 13, 2014
STRUCTURE:BODY, EQUIPMENT ADAPTIVE/MOBILITY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
BRAND NEW TOYOTA SIENNA. THE MOONROOF/SUNROOF KEEPS LEAKING. BEEN TO THE DEALER MULTIPLE TIMES AND WHEN WE COME BACK THE ADVISER ALWAYS TELLS US THE VAN WON'T LEAK ANYMORE ONLY TO FIND OUT THE NEXT TIME IT RAINS, THE CAR LEAKS AGAIN. WE DON'T KNOW EXACTLY WHEN THIS STARTED HAPPENING( WE GUESSED IT LEAKED A LONG TIME AGO DUE TO THE RUSTED PARTS AROUND THE GLASS) SINCE NO ONE REALLY SITS IN THE BACK. THE DEALER ALREADY REPLACED THE GLASS AND THE RUBBER SEALS AROUND IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610100July 12, 2014
SEAT BELTS
THE DRIVER SIDE,FRONT PASSENGER AND BACK PASSENGER SEAT BELTS HAVE ALL FOLDED OVER SO THAT THEY WOULD NOT RETRACT AFTER BEING USED. THIS REQUIRED REPAIR TO MAKE THE SEAT BELTS USABLE AGAIN. IN THE EVENT OF A CRASH THE SEAT BELTS MAY NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609774July 11, 2014
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, AN UNKNOWN OBJECT FRACTURED THE WINDSHIELD AND GLASS SHATTERED ALL OVER THE CONTACT. THE CONTACT ALSO STATED THAT THERE WAS A TWO FEET WIDE CRACK ON THE OUTSIDE LAYER OF THE WIND SHIELD, HOWEVER THE INSIDE LAYER OF THE GLASS WAS SHATTERED. THE POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609176July 9, 2014
AIR BAGS
THE DRIVER WAS UNABLE TO STOP THE VAN IN TIME AND THE PASSENGER SIDE OF FRONT BUMPER OF THE 2001 TOYOTA SIENNA VAN HIT THE WALL OF A HOUSE BUT NO AIR BAGS CAME OUT OR INFLATED. THE VAN IS TOTALLY DAMAGED AND NOT DRIVEABLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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