Toyota Sienna Complaints

9,048 consumer complaints on file.

#10619263August 6, 2014
STRUCTURE:BODY, VEHICLE SPEED CONTROL, SUSPENSION
ON MONDAY AUGUST 4TH, 2014 AFTER A FUNERAL, I DROVE INTO THE PARKING LOT OF THE CHURCH WHERE I WAS GOING TO GATHER WITH MY FELLOW FRIENDS AND FAMILY THAT LOST THEIR FAMILY MEMBER THAT DAY.. I DROVE INTO THE DRIVEWAY AND ATTEMPTED TO REVERSE MY MINIVAN, I HAD MY HAND ON THE SHIFT CHANGE TO SHIFT MY CAR, UPON ATTEMPTING TO CHANGE SHIFTS MY CAR ACCELERATED AND I LOST CONTROL OF THE VEHICLE, CAUSING MY CAR TO GO HIT THE SIDE OF THE BUILDING OF THE CHURCH DAMAGING THE GAS TANK, AND CAUSING THE GAS TO LEAK. AT THE TIME OF THE SCENE AND ACCIDENT MY 6 YEAR OLD WAS IN HIS CARSEAT BEHIND ME AND WAS SCARED AT WHAT HAD JUST HAPPENED, HE PANICKED AND TOOK OFF HIS SEAT BELT, OPENED THE DOOR, AND WENT RUNNING OUT OF THE VEHICLE.. AT THAT MOMENT TRYING TO REGROUP MYSELF TO SEE WHY MY CAR HAD ACCELERATED WITH FORCE FORWARD, I PARKED MY VEHICLE AND WENT LOOKING FOR HELP.. I CANNOT EXPLAIN HOW MY CAR GAINED SO MUCH FORCE TO END UP OVER 2 FEET IN THE AIR OVER A SMALL WALL... I DID NOTICE MY CAR HIT THE GAS TANK AND HEARD GAS LEAKING AND WENT TO CRY FOR HELP.. I AM NOT AWARE OF ANY RECALLS ON MY VAN EXCEPT FOR THE UNDERCARRIAGE TIRE, WHICH AT THIS TIME THE RECALL IS NOT COMPLETE BECAUSE THEY HAVE NOT FINALIZED A SCHEDULE FOR ME TO HAVE IT CHECKED... ALSO I AM UPSET THAT THE MINIVAN UPON THE IMPACT OF HITTING THE WALL DID NOT DIPLOIT THE AIRBAG... I GOOGLED SAFETY RECALL ON TOYOTA SIENNA AND CAME UPON A RECALL ON MORE THAN 615K SIENNA MODELS OVER A ROLLAWAY RISK.. THE YEARS LISTED WERE 2005, 2007, 2008, 2009 TOYOTA SIENNA,AND A RECALL AFFECTING A POSSIBLE ROLLAWAY UPON SHIFT GEARS.. ACCORDING TO THE ARTICLE THE SHIFT LEVER COLD BE MOVED OUT OF POSITION DEPRESSING THE THE BRAKE PEDAL, AND BECAUSE OF THIS FAULT, THE AFFECTED SIENNAS COULD ROLL AWAY WITHOUT CAUSING WARNING, INCREASING THE RISK FOR CRASH.. WELL I WAS IN A CRASH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10619062August 5, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD FRACTURED FROM THE STEERING WHEEL AREA TO THE PASSENGER SIDE AIR BAG. THE DEALER STATED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618619August 4, 2014
AIR BAGS
AIRBAG WARNING LIGHT CAME ON WITHOUT APPARENT CAUSE. WE TOOK IT IN TO TOYOTA DEALER, THEY SAID THEY REPLACED THE PASSENGER SIDE AIRBAG HARNESS , BUT COULD NOT COMPLETE REPAIR, AIRBAG WARNING LIGHT STILL ON. TOYOTA STILL WAITING FOR ANOTHER PLUG TO REPAIR 2 MONTHS LATER. VERY SERIOUS ISSUE AS THEY SAID AIRBAGS WILL NOT WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618446August 3, 2014
ELECTRONIC STABILITY CONTROL (ESC)
ON CLEAR, DRY PAVEMENT AT MODERATE (50MPH -60 MPH) HIGHWAY SPEEDS, THE TRACTION CONTROL HAS UNEXPECTEDLY ENGAGED. THIS HAS OCCURRED MULTIPLE TIMES ON BOTH SLIGHT BANKING TURNS AND ON STRAIGHT SECTIONS OF ROADWAY. PREVIOUS TO EACH INCIDENT THE VEHICLE WAS UNDER PREDICTABLE DRIVER CONTROL WITH NO SUDDEN STEERING CHANGES; YET THE TRACTION CONTROL ACTIVATED CAUSING SUDDEN BRAKING, DIFFICULTY STEERING, AUDIBLE ALARM SOUNDS, AND DASHBOARD TRACTION CONTROL LIGHT ILLUMINATION. THE VEHICLE IS DIFFICULT TO CONTROL DURING THE 5- 10 SECOND DURATIONS. CONTINUED SAFE DRIVING CAN ONLY BE DONE BY MANUALLY DISENGAGING THE TRACTION CONTROL SYSTEM. I NOTE THAT TIRES WERE RECENTLY REPLACED AND FRONT END WHEEL ALIGNMENT WAS PERFORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618462August 3, 2014
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2007 BACK DOOR HANDLE MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618322August 2, 2014
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN OPEN OR CLOSE THE DRIVER SIDE FRONT DOOR, THERE IS A LOUD POPPING SOUND. THE WELD-ON HINGE BETWEEN THE DOOR AND THE BODY IS BROKEN. TOYOTA DEALERSHIP INFORMED US THAT THE PROBLEM WILL DETERIORATE IN THE COMING DAYS. THE DOOR WILL SWING FREELY WHEN OPEN, POTENTIALLY HIT PEOPLE AND OTHER CARS NEAR BY. THE WINDOW ON THE DOOR MAY GET STUCK AND NOT ABLE TO BE OPENED OR CLOSED. TOYOTA WAS AWARE OF THIS PROBLEM AS EARLY AS 2007. IT ISSUED TWO WARRANTY EXTENSIONS BUT TOLD THE OWNERS TO KEEP THE WARRANTY LETTER IN FILE IF THE PROBLEM DID NOT OCCUR. I FOLLOWED TOYOTA'S INSTRUCTION AND KEPT MY WARRANTY EXTENSION IN FILE SINCE THE SYMPTOM IN MY CAR DID NOT OCCUR AT THE TIME. HOWEVER, WHEN THE PROBLEM DID OCCUR LAST MONTH, TOYOTA REFUSED TO HONOR IT, CLAIMING THE WARRANTY HAS EXPIRED AND I AM NO LONGER COVERED. THEY DID OFFER $350 TOWARDS THE REPAIR BUT I WOULD LIKE TO GET YOUR HELP TO COVER THE FULL REPAIR COST. THIS IS A CRYSTAL CLEAR CASE OF A PROBLEM CAUSED BY AN INHERIT MANUFACTURE DEFECT. TOYOTA SHOULD HAVE ISSUED AN UNCONDITIONAL RECALL AND FIXED IT FOR ALL IMPACTED CUSTOMERS BECAUSE OF ITS SAFETY CONSEQUENCES. INSTEAD, THEY KEPT EXTENDING THE WARRANTY, HOPING OLDER CARS EXPIRES BEFORE THIS PROBLEM WAS UNCOVERED. PLEASE NOTE THAT THIS IS A WELL KNOWN PROBLEM AND OTHER SIENNA CUSTOMERS HAVE DESCRIBED THE SAME PROBLEM AND SYMPTOMS THAT MY DEALERSHIP DESCRIBED (SEE HTTPS://WWW.FACEBOOK.COM/PAGES/TOYOTA-SIENNA-VAN-DOOR-WELD-ISSUE-CREATING-POPPING-NOISE/101820339938012)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617931July 31, 2014
STRUCTURE
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 10V160000 (STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE. UPDATED 8/29/14*CN UPDATED 09/17/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618050July 31, 2014
STRUCTURE
THE DASHBOARD ON MY VEHICLE IS MELTING. EVEN THOUGH IT IS A 2006 MODEL MY VEHICLE ONLY HAS 59,000 MILES. WHEN I REPORTED IT TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE THEY TOLD ME THAT IT WAS BECAUSE I USED THE WRONG CLEANER AND I HAD DAMAGED IT. THE ESTIMATED COST TO REPLACE THE DASHBOARD COVER WAS $1,000.00. OUR LOCAL TV STATION RAN A REPORT THAT THE TOYOTA'S AND LEXUS VEHICLES ALL HAVE THIS SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617584July 30, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
ORIGINAL RECALL FOR BACK DOOR STAY KIT, COVERED UNDER WARRANTY 12/17/08-DEALERSHIP REPLACED REAR HATCH STAYS. DOOR CONTINUES TO BE FAULTY. WHEN YOU PRESS THE BUTTON TO CLOSE, IT RESPONDS TEMPORARILY, THAN BEGINS TO LIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617669July 30, 2014
STRUCTURE
DASHBOARD IS MELTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617739July 30, 2014
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL * THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HINGE RESISTER FAILED AND CAUSED THE DOOR TO SWING FULLY OPEN. THE DEALER STATED THAT THE ENTIRE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617298July 29, 2014
STRUCTURE:BODY:DOOR, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR EXHIBITED AN ABNORMAL NOISE WHEN OPENED. IN ADDITION, THE WELD BECAME FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617458July 29, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE PARKED IN MY DRIVEWAY AND SEATED IN THE DRIVERS' SEAT, I ACTIVATED THE REAR LIFT-GATE VIA THE CENTER ROOF CONSOLE BUTTON. I EXITED THE DRIVERS' SIDE DOOR AND PROCEEDED TOWARD THE REAR OF THE VEHICLE. AT THIS TIME THE LIFT-GATE WAS STILL RISING, AND TO ALL OBSERVANCE, ACTING NORMALLY. AS I GOT TO THE REAR OF THE VEHICLE THE DOOR WAS ALMOST AT ITS APEX. WHILE STANDING OUTSIDE THE VEHICLE, I BENT DOWN TO GET SOMETHING OUT OF THE REAR CARGO AREA. I HAVE DONE THIS HUNDREDS OF TIMES WITH NO CONCERN BECAUSE THE LIFT-GATE IS DESIGNED TO STAY OPEN ONCE IT REACHES THE TOP OF ITS OPENING CYCLE. AS I STOOD UP TO LEAVE THE AREA OF THE VEHICLE, THE LIFT-GATE CAME DOWN WITHOUT WARNING OR ACTIVATION ON MY PART AND HIT ME ON MY HEAD AND SHOULDER. I HAD NOT PULLED DOWN ON THE MANUALLY RETRACTION HANDLE ON THE INSIDE OF THE LIFT-GATE AND NO ONE HAD ACTIVATED THE BUTTON INSIDE THE VEHICLE AT THE CONSOLE. AFTER TENDING TO MY BLEEDING HEAD AND SORE SHOULDER, I RETURNED TO THE VEHICLE TO TRY AND DUPLICATE THE EVENT. I AM ABLE TO DUPLICATE THE EVENT EACH TIME THE LIFT-GATE IS ACTIVATED. IT DOES NOT MATTER WHETHER THE LIFT-GATE IS ACTIVATED BY THE REMOTE CONTROL FOB, THE CONSOLE, OR THE MANUAL LEVER ON THE DOOR. ANY TIME THE DOOR IS OPENED, IT REACHES ITS APEX AND AUTOMATICALLY AND IMMEDIATELY RETRACTS DOWN TO THE CLOSED POSITION. I CONTACTED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THEY TOLD ME THAT SINCE MY WARRANTY HAS ENDED, I WOULD NEED TO PAY A "DIAGNOSTIC FEE" OF $118/HOUR. I THOUGHT THIS WAS UNFAIR SO I CONTACTED THE MANUFACTURER'S CUSTOMER RELATIONS DEPARTMENT. I WAS ALSO TOLD THAT SINCE THERE WERE NOT RECALLS ON THIS PART OF THIS VEHICLE, THEY "COULD NOT HELP WITH THE REPAIRS." AFTER ENCOUNTERING MY SECOND DEAD-END FOR ASSISTANCE, I DID A SIMPLE GOOGLE SEARCH TO SEE IF ANYONE ELSE HAS HAD THIS PROBLEM. HUNDREDS HAVE, WHICH IS WHY I DECIDED TO CONTACT NHTSA. UPDATED 08/21/14*LJ UPDATED 5/22/2015 *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10616686July 27, 2014
POWER TRAIN
THE CAR WAS OFF, THE KEY WAS NOT IN THE IGNITION. MY TWO YEAR OLD DAUGHTER WAS IN THE FRONT OF THE CAR. SHE TOUCHED THE SHIFTER AND IT WENT BETWEEN PARK AND REVERSE; THE CAR STARTED ROLLING DOWN OUR DRIVEWAY. SHE DID NOT PRESS THE BRAKE (SHE IS UNABLE TO) BUT THE CAR WENT INTO REVERSE. THE VAN HIT A TREE. WE CHECKED AND THE CAR WAS IN BETWEEN PARK AND REVERSE. SO, SOMEHOW, THE CAR REVERSED EVEN THOUGH IT WAS IN PARK, TURNED OFF, AND THE BRAKE WAS NOT TOUCHED. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10616238July 25, 2014
STRUCTURE
COMPLAINED ABOUT NUMEROUS DASHBOARD CRACKS TO DEALER. DEALER SAID NOTHING THEY COULD DO BUT REPLACE AT MY EXPENSE. DEALER REP GAVE ME THE TOYOTA HQ NUMBER TO CALL TO FILE A COMPLAINT. CALLED TOYOTA HQ ON 03/14/2014 AT 3:15 PM EST. EXPRESSED DISSATISFACTION WITH QUALITY AND POTENTIAL SAFETY FACTORS. SAID NOTHING THEY COULD DO BECAUSE IT WAS NOT IN WARRANTY AND GAVE ME THIS CASE# 1403141508. CRACKS CONTINUE AND NO MELTING HAS OCCURRED AT THIS POINT. THIS CAR HAS BEEN HOUSED IN A GARAGE WHEN NOT IN USE. IF PARKED OUTSIDE FOR AN EXTENDED PERIOD OF TIME, A SUN SHIELD IS USED TO COVER THE DASH. TOYOTA HQ WAS TOTALLY UNRESPONSIVE TO THEIR QUALITY ISSUE AND POTENTIAL SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616294July 25, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE FUEL PUMP RESISTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616396July 25, 2014
STRUCTURE:BODY
LOUD POPPING NOISE HEARD FROM DRIVER'S SIDE DOOR WHEN OPENING AND CLOSING THE DOOR. TOYOTA REFUSED TO FIX THIS PROBLEM BECAUSE ITS OUTSIDE OF THEIR ENHANCED WARRANTY TIME FRAME. I GUESS THEY WILL BE CONCERNED IF THE DOOR POP OPENS WHILE I AM DRIVING AND LEADS TO AN ACCIDENT OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615959July 24, 2014
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED SHE WAS UNABLE TO OPEN AND CLOSE THE PASSENGER SIDE AUTOMATIC SLIDING DOOR. THE CONTACT MENTIONED SHE WOULD HAVE TO MANUALLY FORCE THE PASSENGER AUTOMATIC SLIDING DOOR OPEN AND CLOSED. THE CONTACT STATED THAT CURRENTLY THE PASSENGER AUTOMATIC SLIDING DOOR FAILED TO OPEN. ADDITIONALLY THE CONTACT MENTIONED THE PASSENGER AUTOMATIC SLIDING DOORS FROZE IN THE WINTER. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616003July 24, 2014
AIR BAGS
AIR BAG SRS SENSOR LIGHT FLASHING INTERMITTENTLY FLASHING OFF AND ON. THIS IS A LIFE/SAFETY ISSUE, AS I DO NOT KNOW IF I CAN RELY ON MY SRS SYSTEM TO PROPERLY FUNCTION OR NOT. IT IS ALSO EXTREMELY AGITATING AND DISTRACTING WHEN DRIVING OVERNIGHT AND/OR ON LONG DISTANCES, TO HAVE A DASHBOARD WARNING LIGHT FLASH OFF AND ON. THE SRS LIGHT WAS FIRST OBSERVED FLASHING SEVERAL TIMES IN MARCH 2010, BUT THEN STOPPED. IT STARTED FLASHING AGAIN WHILE ON A CROSS-STATE TRIP IN DECEMBER 2010. AS I HAD, MY WIFE AND TWO YOUNG CHILDREN IN THE VAN, I IMMEDIATELY PULLED OFF THE ROAD AND CALLED THE DEALERSHIP (TOYOTA OF RICHARDSON, RICHARDSON TX). I WAS ADVISED AT THAT TIME THAT IT WOULD BE SAFE FOR ME TO CONTINUE WITH MY TRIP. WHEN I RETURNED HOME, I TOOK THE CAR TO THE DEALERSHIP. THE DEALER TOOK NO ACTION STATING ON THE SERVICE TICKET THE SRS LIGHT WAS "??NOT FLASHING TODAY"??. TO DATE, THE SRS LIGHT CONTINUES TO FLASH ON AND OFF AT WEEKS OR MONTHS AT A TIME. FROM THE INTERNET, I RECENTLY LEARNED THAT A TSB #284073 (NHTSA ACTION NUMBER: 10034130) WAS ISSUED BY TOYOTA TO ITS DEALERSHIPS BACK ON JUNE 23, 2010 (SIX MONTHS BEFORE I BROUGHT THE VEHICLE IN), AS WELL AS THREE EARLIER TSB'S (EL001-08, TSB-0252-08 & TSB-0162-10) ALL RELATED TO SRS LAMP/SENSORS . TO DATE, I STILL DO NOT KNOW IF I HAVE A PROPERLY FUNCTIONING SRS SYSTEM. I ALSO NOTE THAT OF THE 684 COMPLAINTS CURRENTLY REGISTERED WITH THE NHTSA, INVOLVING THE 2006 TOYOTA SIENNA, MORE THAN ONE-THIRD (33%) OF THOSE COMPLAINTS (234) INVOLVE THE AIR BAG SENSOR/LIGHT ISSUE. IN JULY 2013, MY VAN WAS INVOLVED IN A REAR-END COLLISION. THE AIR BAG DID NOT DEPLOY. WAS ITS FAILURE TO DEPLOY DUE TO THE NATURE/INTENSITY OF THE IMPACT, OR THE FACT THAT THE SRS SYSTEM IS NOT PROPERLY FUNCTIONING? I HAVE NO ASSURANCE IT WORKS PROPERLY. AT THIS LATE DATE, I GUESS I'LL SIMPLY BE COMPLAINT #685. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616015July 24, 2014
UNKNOWN OR OTHER
CORRECTION TO ODI NUMBER 10616009 -- MODEL YEAR IS 2005, NOT 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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