Toyota Sienna Complaints

9,048 consumer complaints on file.

#10637257September 18, 2014
STRUCTURE:BODY
THE METAL CORD THAT IS PART OF THE AUTOMATIC DOOR MECHANISM FRAYED. THIS MORNING, THE DOOR WOULD TRY TO AUTO CLOSE BUT IT GOT HUNG UP AND RETURNED TO FULL OPEN POSITION. WE TURNED OFF THE AUTOMATIC DOOR FEATURE AND ATTEMPTED TO MANUALLY CLOSE THE SLIDING DOOR. WHEN MY HUSBAND TRIED TO CLOSE IT MANUALLY, THE ROLLERS IN THE TRACK HIT THE DAMAGED PART IN THE WIRE, THE SLIDE PUSHED OUT OF THE TRACK BREAKING THE WINDOW OUT THAT IS POSITIONED JUST IN FRONT OF THE TRACK THAT THE SLIDE ROLLS IN. THE SLIDING DOOR WAS HANGING OFF THE VEHICLE IN A 45 DEGREE ANGLE AND THE DRIVER SIDE REAR QUARTER WINDOW WAS SHATTERED ALL OVER INSIDE AND OUTSIDE OF THE VAN. MY HUSBAND AND I BOTH GOT CUTS ON OUR HANDS FROM BROKEN GLASS WHILE WE PUT THE SLIDING DOOR BACK ON ITS TRACK AND COVERED THE WINDOW OPENING TO PROTECT IT FROM THE WEATHER. THERE IS GLASS IN MY BABY'S CAR SEAT, STROLLER, AND BACK SEAT WHERE MY OLDER CHILDREN NORMALLY SIT. AFTER I PURCHASED THE SIENNA I CHECKED THE REVIEWS ONLINE AND THIS FRAYED WIRE ON THE AUTOMATIC DOORS SEEMED TO BE A RECURRING PROBLEM THAT TOYOTA HAS KNOWN TO BE A DEFECT BUT HAS NOT ISSUED A RECALL FOR BECAUSE NO INJURIES HAVE BEEN REPORTED. I WAS VERY THANKFUL THAT MY CHILDREN WEREN'T IN THE VEHICLE AT THE TIME THAT THIS ALL OCCURRED BECAUSE WHOEVER WAS IN THE BACK SEAT AS WELL AS IN THE CAR SEAT NEAR THE SLIDE DOOR WOULD HAVE BEEN HURT BY THE SHATTERED GLASS. I CALLED THE LOCAL TOYOTA DEALERSHIP AND I WAS TOLD THAT THIS IS NOT AN ISSUE THEY SEE OFTEN AND ALL THE REVIEWS I READ ONLINE WERE FALSE. I WAS TOLD I WOULD HAVE TO BRING IT IN TO THE DEALERSHIP TO ASSESS THE DAMAGES AND REPAIR IT AT MY EXPENSE. WE HAVE NO OPTION BUT TO LEAVE THE AUTOMATIC DOOR FEATURE TURNED OFF AND USE THE DOOR MANUALLY NOW THAT MY HUSBAND HAS BEEN RETURNED TO ITS TRACK. THE GLASS WILL BE REPLACE AT OUR EXPENSE ON 9/19/14. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10637033September 17, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
WITHIN A TWO MINUTE PERIOD, BOTH SLIDING DOORS THAT WERE PREVIOUSLY FUNCTIONING, SUDDENLY FAILED IN A CLOSED POSITION. THEY COULD NOT BE OPENED MANUALLY USING THE DOOR HANDLES FROM BOTH INSIDE AND OUTSIDE THE VEHICLE, OR BY ATTEMPTING TO ACTUATE THE RIGHT SIDE POWER DOOR. THE POWER DOOR LOCKS HAD NO EFFECT. THERE WAS NO DAMAGE TO THE VEHICLE THAT COULD HAVE CAUSED MECHANICAL DOOR FAILURE, OR OTHERWISE. NON FUNCTIONING OR JAMMED DOORS SHOULD CONSTITUTE A SAFETY ISSUE AND SHOULD BE RECALLED. IF THE VEHICLES FRONT DOORS WERE COMPROMISED IN A COLLISION, PASSENGERS SHOULD BE ABLE TO EXIT THROUGH THE REAR DOORS, BUT WOULD NOT BE ABLE TO WITH THIS MECHANICAL DEFECT. THE FACT THAT THE DOORS CANNOT ALSO BE OPENED USING EXTERIOR HANDLES INCREASES THE RISK OF ENTRAPPING PASSENGERS. TOYOTA SHOULD CONSIDER THIS A SAFETY RECALL AND REPAIR ALL FAULTY DOORS, OF WHICH THERE ARE MANY COMPLAINTS FILED HERE AND ON ONLINE FORUMS. I AM CURRENTLY HAVING TO PAY FOR THIS REPAIR MYSELF, AS TOYOTA HAS INFORMED ME THAT THERE ARE NO CURRENT RECALLS. THANK YOU FOR YOUR CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633182September 15, 2014
STRUCTURE:BODY, SEAT BELTS
THE PERSON SIT BEHIND THE DRIVER, PUSH THE AUTOMATIC VAN DOOR CLOSE BUTTON TO CLOSE THE DOOR THEN REACHED OVER FOR THE SEAT BELT. THE PERSON ACCIDENTALLY REACH THE HAND BETWEEN THE SLIDING DOOR AND DOOR FRAME RIGHT NEXT TO THE SEAT BELT ANCHOR CLOSE TO THE DOOR. THE DOOR CLOSED ON THE OPEN FINGER AND TRIED TO CLOSE EVEN TIGHTER. THE DOOR MECHANISM DID NOT REVERSE AND OPEN THE DOOR BACK UP, BUT CONTINUES TO TRY TO CLOSE THE DOOR COMPLETELY. AFTER SOME HARD PULL ON THE DOOR HANDLE, THE DOOR FINALLY REOPENED. THE PERSON FINGER WAS BRUISED AND THE WEDDING RINGS SHAPE HAS BEEN DAMAGED. THE RING IS NO LONGER ROUND NOR STRAIGHT, IT HAS BEEN TORQUED BY THE FORCE OF THE DOOR MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633348September 15, 2014
STRUCTURE:BODY
THIS IS REALLY AN ONGOING ISSUE THAT STARTED IN WINTER OF 2012 AND CARRIED OVER INTO 2013. OUR SIENNA HAS/HAD ISSUES WITH THE POWER SLIDING DRIVER AND PASSENGER DOORS. WE WERE TOLD BY LITHIA TOYOTA IN GRAND FORKS, ND THAT IT WOULD COST $1700 TO REPLACE A LATCH AND CABLE IN ORDER FOR THE POWER SLIDING DOOR TO WORK. THERE IS NO WAY I WAS EVEN GOING TO CONSIDER PAYING THAT FOR THE DRIVER OR PASSENGER SIDE, LET ALONE BOTH. AFTER READING ABOUT ALL THE ISSUES TOYOTA SIENNA'S HAVE, MY WIFE AND I LOOKED FOR OTHER OPTIONS. WE TOOK OUR SIENNA TO CORWIN TOYOTA IN FARGO, ND WHERE THEY REMOVED THE POWER CAPABILITY SO WE COULD SIMPLY HAVE A MANUAL SLIDING DOOR ON THE DRIVER SIDE. THAT OPTION WORKED WELL FOR A WHILE, BUT EVENTUALLY IT DIDN'T WORK BETWEEN THE SNOW/ICE AND (FULL DISCLOSURE...WE LIVE ON A GRAVEL ROAD) DUST, OUR DOORS CONTINUOUSLY STICK NO MATTER WHAT TIME OF THE YEAR IT IS, REGARDLESS OF TEMPERATURE. WE OFTEN GO FOR MONTHS AT A TIME WITH ONLY ONE OPERATIONAL MANUAL SLIDING DOOR (WE DID HAVE LAKE TOYOTA IN DEVILS LAKE, ND MAKE THE PASSENGER SIDE DOOR MANUAL LIKE THE DRIVERS SIDE). WHEN BOTH DOORS GET STUCK, WE HAVE ONE REPAIRED (HAVE DONE THAT A COUPLE TIMES). THIS IS A SAFETY ISSUE THAT TOYOTA IS REFUSING TO DO ANYTHING ABOUT. WHY CAN'T WE HAVE A MANUAL OPERATING DOOR? WHY DO WE HAVE TO KEEP GOING TO A DEALER TO HAVE THIS SITUATION TAKEN CARE OF? I HAVE TRIED TO CONTACT TOYOTA CUSTOMER CARE AND WAS TOLD THAT THEIR WARRANTY EXPIRED AT 120K MILE POINT (WE CURRENTLY HAVE 194K MILES ON THE VAN, BOUGHT IT WITH 125K). I JUST WANT TOYOTA TO REPAIR MY SLIDING DOORS SO THEY WORK MANUALLY. I DO NOT CARE ABOUT POWER DOORS. PERHAPS YOU CAN EXPLAIN THIS TO TOYOTA IN A WAY WHICH I HAVE FAILED TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632668September 12, 2014
UNKNOWN OR OTHER
AS I WAS PULLING INTO A PARKING SPACE IN A COMMERCIAL PARKING LOT THE VAN SUDDENLY ACCELERATED WHILE MY FOOT WAS ON THE BRAKE. I HIT THE CAR PARKED FACING ME WHICH STOPPED MY FORWARD MOTION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10632880September 12, 2014
VEHICLE SPEED CONTROL
PULLED INTO PARKING LOT AT ABOUT 15 MPH. WITH MY FOOT ON THE BRAKE, I SLOWED DOWN TO ABOUT 5 TO 10 MPH TO PULL INTO THE PARKING SPOT. ALL OF A SUDDEN, THE VEHICLE ACCELERATED AS IF SOMEONE HAD PUSHED THE ACCELERATOR ALL THE WAY TO THE FLOOR. MY VEHICLE WENT UP OVER THE SIDEWALK AND INTO THE SIDE OF A BUILDING CAUSING EXTENSIVE DAMAGE TO THE BUILDING. MY CAR WAS NOT DAMAGED TOO BADLY ONLY ABOUT $1,300 AS ESTIMATED BY THE APPRAISER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10632276September 10, 2014
STRUCTURE:BODY:DOOR
OUR 2011 SIENNA HAD A MALFUNCTIONING REAR PASSENGER DOOR. RUSTED DOOR LATCHES WERE IDENTIFIED AS THE PROBLEM. HOW DOES A THREE YEAR OLD VEHICLE HAVE RUSTED LATCHES? THE REPAIR COST OVER $1200. THE CUSTOMER SERVICE AT DIELHL TOYOTA DEALERSHIP BLAMED THE PROBLEM ON WEATHER. WRONG PARTS WERE INITIALLY DELIVERED, THE CORRECT PARTS HAD TO BE SENT IN FROM CA, RESULTING IN A THREE DAY REPAIR JOB. THE CUSTOMER SERVICE REP., [XXX], DID NOT EVEN APOLOGIZE FOR THE DELAY AND INCONVENIENCE. WHEN I ATTEMPTED TO CALL TOYOTA DIRECTLY TO PASS ALONG MY COMPLAINT, I WAS ??LOST?? IN THEIR AUTOMATED PHONE ANSWERING SYSTEM. I THEN CONTACTED THEM VIA EMAIL, I AM STILL WAITING FOR A RESPONSE. THE DEALERSHIP REPLACED LATCHES AND TOLD US THAT ALL OF THE DOOR LATCHES ON THE VEHICLE WERE LUBED. WE CHECKED THE OTHER DOOR LATCHES, AND FOUND THEY WERE NOT ??LUBED??. THIS VEHICLE??S MANUFACTURE QUALITY CERTAINLY HAS NOT MET OUR EXPECTATIONS OR THE TOYOTA REPUTATION WE THOUGHT WE HAD PURCHASED. NOT ONLY IS THE PRODUCT PERFORMANCE POOR, SO IS THE CUSTOMER SERVICE AND SUPPORT. THIS PROBLEM NOT ONLY IS A MANUFACTURING ISSUE, BUT COULD POSE TO BE A MAJOR SAFETY ISSUE IF EARLY DOOR LATCH DETERIORATION RESULTS IN DEFECTIVE LOCKING AN LATCHING OF REAR PASSENGER DOORS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631796September 9, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE
I PURCHASED THIS VEHICLE USED FROM HOSELTON AUTO MALL IN ROCHESTER NY IN AUGUST 2013.I WAS TALKED INTO A "TOYOTA PLATINUM CARE" BUMPER TO BUMPER EXTENDED WARRANTY.I WAS TOLD THIS WARRANTY WAS EXACTLY THE SAME AS THE NEW VEHICLE WARRANTY BUT FOR AN EXTENDED TIME.I WAS TOLD IT COVERED EVERYTHING.I SPECIFICALLY ASKED IF IT COVERED ALL PARTS ON THE SLIDING DOORS, THE DVD PLAYER, ETC.I WAS TOLD YES. IN JANUARY 2014 I EXPERIENCED A PROBLEM WITH ONE OF THE SLIDING DOORS.MY LOCAL DEALERSHIP SAID THE CENTER HINGE WAS BAD AND WAS NOT COVERED UNDER MY WARRANTY.I INSISTED THAT HOSELTON PAY FOR THE REPAIR,THEY RELUCTANTLY DID SO.I HAVE SINCE HAD BOTH SIDING DOORS REPAIRED MULTIPLE TIMES DUE TO THE LOCK ASSEMBLY NOT WORKING.THE LOCK ASSEMBLY IS COVERED UNDER A NEW SPECIAL CONDITION WARRANTY BECAUSE TOYOTA HAS RECEIVED SO MANY COMPLAINTS.NOW THE OTHER DOORS CENTER HINGE IS BAD.I WAS TOLD IF I DON'T REPLACE THE HINGE THAT THE LOCK ASSEMBLY WILL KEEP GOING BAD.SO THESE ARE OBVIOUSLY RELATED ISSUES.THIS COMBINED ISSUE CAUSES MY DOORS TO EITHER BE STUCK OPEN, BE STUCK CLOSED, OR TO OPEN WHILE I AM DRIVING.ALL SAFETY ISSUES AS I HAVE CHILDREN IN THE BACK SEAT.I HAVE CONTACTED TOYOTA AND THE WARRANTY PEOPLE AND NEITHER WANT TO ASSIST.I WANT THE HINGE REPLACED AT TOYOTAS COST.THIS IS DANGEROUS AND IT IS A KNOWN ISSUE BY THEM.THEY NEED TO RESOLVE THIS ASAP.MY VEHICLE IS UNSAFE TO DRIVE. I HAVE CONTACTED THEM VIA TELEPHONE AND THEIR EMAIL SYSTEM, ALL WITH NO LUCK WITH ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631873September 9, 2014
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT WHITE SMOKE APPEARED FROM THE REAR OF THE VEHICLE. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE, BUT NO WARNING INDICATORS ILLUMINATED. AFTER DRIVING THE VEHICLE HOME, THE CONTACT NOTICED THAT OIL SPILLED ALL OVER THE DRIVEWAY, HOOD OF THE VEHICLE, AND THE FRONT PASSENGER SIDE TIRE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE OIL COOLER SUPPLY LINE BURST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631537September 8, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
MY MINI VAN TOYOTA SIENNA SLIDING DOOR ON PASSENGER SIDE CANNOT OPEN FROM THE INSIDE, AFTER OPEN FROM THE OUT SIDE AND CHECKED CHILD LOCK IS IN UNLOCK POSITION, REMOTE CONTROL AND BUTTON INSIDE IS NOT WORKING AT ALL. *TR I TOOK MY VAN TO SOUTHBAY TOYOTA TO INSPECT THEY CHARGED $192.00 BUT NOT FIX THE PROBLEM, I BELIEVED TOYOTA WAS RECALL TO REPAIR THIS PROBLEM, BUT UNTIL NOW MY CAR HAS NOT BEEN FIX YET, DEALER SAID THE CHARGE CAN BE OVER $500.00. I HAD NO MONEY TO PAY FOR IT, I 'D LIKE TO REPORT THIS IS SAFETY ISSUE. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631568September 8, 2014
ENGINE
MY WIFE WAS DRIVING OUR 2007 TOYOTA SIENNA ON A MAJOR ROAD WHEN SHE NOTICED SMOKE COMING FROM UNDER IT. SHE PULLED INTO A PARKING LOT AND SHUT THE ENGINE OFF, AVOIDING ENGINE SEIZURE BECAUSE WITHIN JUST A COUPLE OF MINUTES IT HAD LOST 2 QTS OF OIL ONTO THE GROUND DUE TO A RUPTURE IN A RUBBER OIL VVT-1 LINE. AFTER READING ONLINE I FOUND OUT THIS IS A VERY COMMON PROBLEM WHICH TOYOTA HAS REFUSED TO ADDRESS PROPERLY. IN 2009 SIENNAS THE LINE HAVE BEEN SWITCHED TO ALL METAL LEAVING THE REST OF THEIR EARLIER CUSTOMERS WITH TICKING TIME BOMBS. THIS TYPE OF FAILURE IS UNACCEPTABLE, AN ENGINE SEIZURE AT 70MPH WILL BE DEADLY AND THE SPILT OIL ON THE ROAD POSSES HAZARDS AS WELL. A TOYOTA DEALERSHIP WANTS TO CHARGE OVER $500.00 TO REPLACE THIS $23.00 HOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631592September 8, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH HANDLE WAS COVERED WITH A DEFECTIVE RUBBER THAT MELTED AND FRACTURED. THE CONTACT ALSO STATED THAT THE DRIVER SIDE DOOR MADE A LOUD POPPING NOISE WHEN OPENED AND CLOSED. THE DEALER STATED THAT THE DOOR HANDLE NEEDED TO BE REPLACED AND THE NOISE CREATED BY THE DRIVER SIDE DOOR WAS POSSIBLY DUE TO DEFECTIVE WELDING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 107,000. UPDATED 10/22/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631125September 5, 2014
VISIBILITY:WINDSHIELD
WE PARKED OUR CAR IN THE GARAGE AND THE NEXT MORNING WOKE TO A SHATTERED REAR WINDSHIELD. THE WINDOW WAS COMPLETELY SHATTERED AND REMOVED FROM THE FRAME OF THE BACK WINDOW. THE CAR HAD NOT BEEN INVOLVED IN AN ACCIDENT OR ANY OTHER INCIDENT THAT WOULD HAVE CAUSED THIS DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630615September 4, 2014
STRUCTURE
THE DASHBOARD SEEMS TO BE MELTING, IS STICKY AND IS CRACKED IN SEVERAL PLACES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630752September 4, 2014
STRUCTURE:BODY
THE CABLE FOR THE AUTOMATIC SLIDING DOOR SNAPPED AND GOT JAMMED IN THE MOTOR CAUSING THE PASSENGER SIDE SLIDING DOOR TO BE STUCK IN THE CLOSED POSITION. THIS CAUSES A SAFETY ISSUE BECAUSE IT HINDERS PASSENGER EGRESS FROM THE VEHICLE. THIS VEHICLE IS EQUIPPED WITH A DRIVER'S SIDE SLIDING DOOR SO PASSENGERS WERE ABLE TO EXIT ON THE STREET SIDE OF THE VEHICLE WHICH IS A SAFETY HAZARD BECAUSE THEY WERE EXITING INTO TRAFFIC. TOYOTA RECALLED/EXTENDED THE WARRANTY FOR THE DEFECTIVE CABLE ASSEMBLY BUT ONLY FOR MODELS YEARS 2002-2007. TOYOTA REFUSES TO EXTEND THE WARRANTY FOR THE SAME EXACT DEFECTIVE PART IN THE 2009 MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630845September 4, 2014
STEERING
INTERMITTENT LOSS OF POWER STEERING WHILE DRIVING. THE PROBLEM WITH THIS 5 YEAR OLD VEHICLE WITH 75,000 MILES IS SIMILAR TO WHAT HAPPENED WITH OLDER MODEL YEAR SIENNAS: A POWER STEERING FLUID LEAK DEVELOPS THAT ULTIMATELY REQUIRES A COMPLETE REPLACEMENT OF THE POWER STEERING RACK. TOYOTA REFUSES TO PAY FOR REPAIR OR REPLACEMENT OF AN OBVIOUSLY DEFECTIVE DESIGN/PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630274September 3, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
REAR POWER DOORS LOCK UP AND DO NOT WORK. HAVE TAKEN TO DEALERSHIP SEVERAL TIMES. DRIVER SIDE REAR POWER DOOR NOW DOES NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629679August 31, 2014
STRUCTURE
THE DASH IN MY TOYOTA SIENNA IS LITERALLY SHINY AND MELTING! IT IS STICKY! I HAVE NEVER USED A PRODUCT ON THE DASH ONLY DAMP CLOTH TO CLEAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629710August 31, 2014
STRUCTURE
MELTING DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629795August 31, 2014
STRUCTURE
FOUND BIG CRACK IN DASH BOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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