Toyota Sienna Complaints

9,048 consumer complaints on file.

#10641803October 6, 2014
STRUCTURE:BODY
SLIDING SIDE DOORS FREEZE SHUT...WILL NOT OPEN AUTOMATICALLY OR MANUALLY IN COLD WEATHER CONDITIONS. NOR DO THEY OPEN PROPERLY IN WARM WEATHER CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641491October 5, 2014
UNKNOWN OR OTHER
REAR LIFTGATE DOES NOT STAY OPEN AND FALLS COMPLETELY TO SLAM CLOSE AS AS IT REACHS THE TOP TO FULLY OPENED. THIS HAPPENS WITH AND WITHOUT POWER SO REAR LIFTGATE IS NOT USUABLE EVEN MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641393October 4, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHEN DRIVING ON CRUISE CONTROL AND LIGHTLY BRAKING THE CAR SUDDENLY ALARMINGLY ACCELERATES. DEALER CLAIMS VARIOUS ISSUES THAT THEY TRIED BUT NON RESOLVED THE PROBLEM. I AM READY TO SELL AND AFRAID THAT THE BUYER MIGHT NOT REMEMBER TO FOLLOW MY INSTRUCTION TO TURN OFF THE CRUISE CONTROL BEFORE BRAKING. I HAVE BROUGHT THE CAR TO THE DEALER SEVERAL TIMES OVER THE YEARS, MOST RECENTLY THIS YEAR 2014. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641217October 3, 2014
SEAT BELTS
SO, FAR NOTHING HAS HAPPENED, BUT MY SEAT BELT ON DRIVER SIDE GETS FOLDED OVER AND WILL NOT RELEASE AND SO YOU CAN'T PUT THE BELT ON, I DID TAKE TO TOYOTA A WHILE BACK AND THEY FOUND NOTHING WRONG, BUT IT DOESN'T HAPPEN ALL THE TIME, BUT FROM TIME TO TIME IT WILL CURL OVER AND YOU CAN'T MOVE THE BELT TO PUT IT ON. WITH A LOT OF EFFORT YOU CAN FINALLY UNCURL IT. I HAVE BEEN IN PLACES WHERE YOU STOP GO SHOP AND COME OUT AND THERE YOU ARE STRUGGLING TO GET THE BELT ON SO YOU CAN BUCKLE UP AND BE ON YOUR WAY. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641339October 3, 2014
ENGINE, POWER TRAIN
THE TRANSMISSION IN OUR 2005 TOYOTA SIENNA XLE FAILED AT ABOUT 110K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641338October 3, 2014
SEAT BELTS
THE DRIVER SIDE AND PASSENGER SIDE SEATBELTS KEEP GETTING FOLDED OVER AND STUCK WHILE TRYING TO RETRACT. THEY STOP RETRACTING AND GET JAMMED. SOMETIMES THE JAM CAN BE WORKED OUT, BUT ONCE IT HAD TO GO TO THE DEALER AND BE TAKEN APART. I AM CONCERNED THAT IN AN ACCIDENT THE SEATBELT WILL FAIL SINCE IT CAN'T PROPERLY HOLD WHEN RETRACTING OR BEING PULLED OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640400October 1, 2014
STRUCTURE:BODY:DOOR
WITH IN A WEEK OF OTHER BOTH SLIDING DOORS CAN NOT OPEN , CABLE BROKE ON BOTH SLIDING DOORS CAUSING THE DOORS TO JAM AND CAN NOT BE OPENED TO LET A PASSENGER OUT IN CASE OF EMERGENCY. SAFETY ISSUE !!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637910September 29, 2014
POWER TRAIN
2005 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO SHIFT LOCK SOLENOID ASSEMBLY RECALL ISSUES. *SMD THE CONSUMER STATED HE WAS GETTING THE RUN-AROUND FOR REIMBURSEMENT. A LETTER WAS SENT TO THE CONSUMER, ADVISING HIM, HE WAS NOT ELIGIBLE FOR REIMBURSEMENT, UNDER THE SPECIAL SERVICE CAMPAIGN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639985September 29, 2014
POWER TRAIN
THE CAR IS SHIFTED FROM PARK TO DRIVE AND IT ACCELERATES SUDDENLY WITHOUT ME PRESSING THE ACCELERATOR. PRESSING THE BRAKES DO NOT STOP THE CAR, THE ONLY WAY TO STOP IT IS BY SHIFTING INTO PARK OR NEUTRAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639995September 29, 2014
STRUCTURE:BODY, UNKNOWN OR OTHER, WHEELS
I WAS PARALLEL PARKING, BACKING INTO A PARKING SPACE ON A LONG BRIDGE IN A DOWNTOWN/BUSY AREA. WHEN I TAPPED THE ACCELERATOR LIGHTLY TO BACK UP, MY VAN SUDDENLY LURCHED BACK (IN REVERSE), ACCELERATING SO QUICKLY I FELT LIKE I WAS IN A ROCKET SHIP BEING LIFTED INTO THE AIR. MY WHEEL WAS TURNED IN PREPARATION FOR BACKING INTO THE SPACE. AT A BREAKNECK SPEED, MY VAN ACCELERATED IN REVERSE, LURCHING UP A LARGE CONCRETE STEP (ALL 4 TIRES), SQUEALING ERRATICALLY. THEN IT CONTINUED ACROSS A WIDE SIDEWALK/PEDESTRIAN AREA, THE BUMPER HITTING THE BRIDGE, IMMEDIATELY KNOCKING ABOUT 20 FEET OF A CONCRETE RAILING FROM THE BRIDGE INTO THE RIVER BELOW. LUCKILY, MY WHEELS BASICALLY BOUNCED OFF THE BOTTOM PORTION OF THE BRIDGE, WHICH WAS SECURED BY A LARGE CONCRETE BLOCK AT THE BASE OF THE BRIDGE. THIS ALL HAPPENED IN ABOUT 1 SECOND... IT DIDN'T TAKE LONG. THE FIRST THING I TRIED WHEN THIS HAPPENED WAS HIT THE BRAKES. THEY DIDN'T MOVE. IT WAS LIKE THEY WERE LOCKED. AS MY VAN BOUNCED FORWARD AFTER IT BOUNCED OFF THE CONCRETE BLOCK, I WAS ABLE TO GET IT INTO PARK. I AM LUCKY THERE WERE NO PEDESTRIANS ON THE BRIDGE, AS THEY WOULD HAVE BEEN CRUSHED IMMEDIATELY BY THE CONCRETE, AND THROWN INTO THE RIVER BELOW. I'M ALSO INCREDIBLY FORTUNATE MY VAN DIDN'T CONTINUE IN REVERSE, PLUNGING ITSELF, AND ME, INTO THE RIVER. IT WAS A HARROWING EXPERIENCE AND TWO WEEKS LATER, I AM STILL NOT QUITE PAST IT. I AM A SAFE DRIVER AND THIS IS MY FIRST "REAL" ACCIDENT IN 25+ YEARS OF DRIVING. MY VAN IS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10640049September 29, 2014
UNKNOWN OR OTHER
FOR THE PAST 6 MONTHS, OUR VEHICLE, A 2013 TOYOTA SIENNA THAT WE PURCHASED NEW, HAS EMITTED A VERY FOUL ODOR FROM THE AIR CONDITIONING SYSTEM. FROM ALL THE INFORMATION I HAVE, THIS APPEARS TO BE FROM MOLD GROWTH. I AM WORRIED THAT ASIDE FROM BEING EXTREMELY UNPLEASANT, IT IS A SAFETY CONCERN. AFTER NUMEROUS TRIPS TO TWO DIFFERENT TOYOTA DEALERS FOR SERVICE, AN INSPECTION BY A SOUTHEAST TOYOTA REPRESENTATIVE, AND FOLLOWING ALL THE GUIDELINES FOUND IN THE TECHNICAL SERVICE BULLETIN, WE HAVE NOT HAD ANY IMPROVEMENT. THE ODOR IS SPORADIC BUT PERSISTENT, USUALLY OCCURRING SEVERAL TIMES A WEEK. AS I'VE EXPLAINED TO TOYOTA, THERE ARE THREE DISTINCT "SMELLS" (VINEGAR, WET DOG, AND ONE JUST VERY, VERY BAD). WE FILED A FORMAL COMPLAINT WITH TOYOTA LAST SPRING, WROTE LETTERS TO MANY TOYOTA REPRESENTATIVES, MET WITH THE GENERAL MANAGER AT THE DEALER WHERE WE PURCHASED IT, AND HAVE BEEN IN PHONE CONTACT THE PAST THREE WEEKS WITH A REPRESENTATIVE FROM THE OFFICE OF [XXX] , CEO AND PRESIDENT OF TOYOTA NORTH AMERICA. TOYOTA MAINTAINS THIS IS AN ENVIRONMENTAL ISSUE AND NOT A MECHANICAL ONE, THEREFORE THEY WON'T FIX IT. I HAVE OTHER VEHICLES IN THE SAME ENVIRONMENT WITHOUT THIS PROBLEM. BEING THAT THIS VAN WAS PURCHASED NEW, MY FIRST NEW VEHICLE EVER, MAKES IT EVEN MORE UPSETTING. WHILE ONE DEALERSHIP SAID A RECALL IS POSSIBLE, UNLESS THIS IS DEEMED A SAFETY CONCERN, I DO NOT SEE TOYOTA ADDRESSING THIS ISSUE. PLEASE HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639654September 28, 2014
TIRES, TIRES:TREAD/BELT
I AM COMPLAINING ABOUT THE MICHELIN PRIMACY MXV4 TIRES. THE TIRES HAVE A 60,000 MILE WARRANTY AND I HAVE ONLY GOTTEN 20,200 MILES OUT OF THEM. THE TREAD WEAR IS A 5/6 GAUGE. I WILL HAVE TO PURCHASE THREE NEW TIRES VERY SOON, BEFORE THE TIRES START BALDING, IN ORDER TO CORRECT THERE FAILURE. I STARTED OUT WITH FOUR OF THEM, BUT NOW I AM DOWN TO THREE. ONE OF THEM HAD A SCREW FOUND IN IT, SO I REPLACED IT WITH A NEW FIRESTONE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639503September 27, 2014
STRUCTURE
POWER SLIDING DOOR CABLE ON PASSENGER SIDE SNAPPED DURING OPENING UNDER POWER. BROKEN CABLE WAS FRAYED. NOW HANGING FROM REAR WINDOW AREA. DEALER WON'T HELP. TOO EXPENSIVE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639350September 26, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK OR LOCK THE DOORS AND FAILED TO ACTIVATE THE SLIDING DOORS. THE CONTACT MENTIONED THAT THE BATTERIES WERE CHANGED FROM THE KEY FOB BUT THE FAILURE PERSISTED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT WAS ADVISED FROM THE DEALER THAT ALL FIVE DOOR ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639452September 26, 2014
TIRES
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE CONTACT STATED THAT THE DEALER REMOVED THE SPARE TIRE HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639026September 25, 2014
EQUIPMENT ADAPTIVE/MOBILITY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (ADAPTIVE EQUIPMENT) HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE DEALER EXPLAINED THAT THEY COULD NOT REPAIR THE VEHICLE FOR AT LEAST TWO MONTHS SINCE THE PARTS WERE NOT READILY AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638263September 22, 2014
STEERING
GOT OIL CHANGE FOR 2007 SIENNA TODAY AND WAS TOLD STEERING RACK AND PINION MAY NEED TO BE REPLACED BECAUSE OF LEAKAGE. I'M THE FIRST OWNER AND THE CAR HAS BEEN MAINTAINED WELL SINCE THE FIRST DAY. I DON'T UNDERSTAND WHAT CAUSES THE LEAKAGE AS THE CAR HAS ONLY 63174 MILES AS OF TODAY. IT'S UNACCEPTABLE THAT THE QUALITY OF THE COMPONENT IS SO BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637766September 20, 2014
SEAT BELTS
THE FRONT PASSENGER SEAT BELT GOT STUCK IN LOOSE CONDITION SO IT IS UNSAFE FOR ANYONE TO SIT IN THE FRONT PASSENGER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637545September 19, 2014
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE MANUFACTURER ISSUED A CUSTOMER SUPPORT PROGRAM REGARDING THE SLIDING DOOR CONNECTOR BEING REPLACED DUE TO POWER FAILURE. THE DEALER STATED THAT IT WAS NOT A SAFETY DEFECT AND THE CABLE COULD NOT BE REPLACED FOR FREE UNLESS IT WAS ACTUALLY FRACTURED. AFTERWARDS, WHEN THE CONTACT ATTEMPTED TO OPEN THE SLIDING DOOR, THE CABLE SUDDENLY DISCONNECTED, SNAPPED BACKWARDS, AND INJURED THE CONTACT'S CHILD'S FACE. THE CONTACT NOTIFIED THE DEALER AND WAS INFORMED THAT THEY WOULD REPAIR THE CABLE ASSEMBLY FOR FREE, BUT WOULD NOT BE ABLE TO REPAIR THE OTHER DOOR BECAUSE IT HAD NOT FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10637176September 18, 2014
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 15 MPH, A BLIND SPOT APPEARED ON THE DRIVER SIDE OF THE WINDSHIELD. THE BLIND SPOT HINDERED VISIBILITY WHEN MAKING LEFT TURNS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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