Toyota Sienna Complaints

9,048 consumer complaints on file.

#10650980October 29, 2014
STRUCTURE:BODY
THE CABLES ON BOTH POWER SLIDING DOORS OF MY 2009 TOYOTA SIENNA SNAPPED WITHIN A FEW DAYS OF EACH OTHER. THE DOORS ARE VERY DIFFICULT TO OPEN AND SOMETIMES JAM PARTIALLY OPEN, MAKING IT BOTH A SAFETY HAZARD BECAUSE I HAVE 4 CHILDREN WHO NEED TO SAFELY OPEN THE DOORS IN CASE OF EMERGENCY, AND A ISSUE FOR DRIVING, SINCE SOMETIMES THE DOOR WILL JAM PARTIALLY OPEN AND WON'T CLOSE. THE DEALERSHIP TOLD ME THAT THE CABLES ARE COVERED UNDER AN EXTENDED WARRANTY FOR THE '06-'08 BUT NOT THE '09, DESPITE BEING THE EXACT SAME DESIGN. THE COST TO GET THE DOORS REPAIRED IS APPROXIMATELY $4,000! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651086October 29, 2014
AIR BAGS
AIRBAG WARNING LIGHT HAS BEEN ON SINCE APPROXIMATELY MID JULY 2014. I RECEIVED A WARRANTY ENHANCEMENT NOTICE FROM TOYOTA (REGARDING A SIDE AIRBAG CONNECTOR MAY HAVE BEEN IMPROPERLY MANUFACTURED IN 2006 SIENNA) WHICH REQUESTED THAT I CONTACT A TOYOTA DEALERSHIP TO DETERMINE IF THIS CONDITION IS COVERED BY THE WARRANTY ENHANCEMENT "AT NO CHARGE TO YOU" PARTICULARLY IF THE AIRBAG LIGHT IS ON. WHEN I CALLED TWO DIFFERENT DEALERSHIPS TO CHECK THE VEHICLE, BOTH DEALERSHIPS TOLD ME I HAD TO PAY OVER $100 FOR THE TESTING. THE SECOND DEALERSHIP SAID THEY WOULD COVER THE FEE FOR THE TESTING ONLY AND IF THE PROBLEM WAS THE ONE LISTED ON THE WARRANTY-BUT I WOULD NOT KNOW THAT UNTIL AFTER THE TESTING WAS DONE-SO THEY WOULD CHARGE ME FOR THE SCREENING AFTER THE TESTING RULED OUT A SIDE AIRBAG CONNECTOR ISSUE-OVER $100. I CALLED THE TOYOTA NUMBER LISTED ON THE WARRANTY SEVERAL TIMES AND SPOKE WITH TOYOTA REPRESENTATIVES BUT THEY ULTIMATELY STATED MY ISSUE WAS WITH THE DEALERSHIP-NOT TOYOTA. THEY REFUSED TO PUT ME THROUGH TO A SUPERVISOR ONLY "COLLEAGUES". I DO NOT THINK I SHOULD PAY ANYTHING TO BE SCREENED FOR THIS ISSUE AND WHEN I REREAD THE WARRANTY THAT IS WHAT IT CLEARLY INDICATES-" NO CHARGE". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651084October 29, 2014
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SERVICE BRAKES
IN THE EARLY SUMMER OF 2013, I WAS TRAVELING NORTH ON I-15, APPROX 5 MINUTES TO ST. GEORGE, UTAH ON A BEAUTIFUL CLEAR DAY WHEN THE CAR BEGAN TO SWERVE AND THE YELLOW SKID LIGHT CAME ON AND THE EMERGENCY BEEPING SOUND ALARMED AND THE CAR SLOWS DOWN ON ITS OWN--I NO LONGER HAVE CONTROL OVER ACCELERATING THE SPEED OF THE CAR. IT FRIGHTENED AND ALARMED ME AND MY PASSENGERS. WITHIN ABOUT 5 SECONDS THE LIGHT WENT OFF AND THE ALARMING BEEPING SOUND STOPPED AND NOW I HAVE CONTROL OF THE SPEED OF THE CAR. I HAVE TRAVELED THAT ROAD SEVERAL TIMES SINCE AND THE SAME INCIDENT HAS OCCURRED AT APPROX THE SAME SPOT. HOWEVER, IN 2014, DURING MY TRAVELS TO AND FRO ON THIS SAME HIGHWAY WHERE THE SPEED LIMIT IS 65-75MPH, THE INCIDENT OCCURS IN SEVERAL OTHER SPOTS ALONG I-15 NORTH AND SOUTHBOUND. THE SKID LIGHT AND THE ALARMING BEEPING SOUND EVEN WENT OFF WHEN COMING TO A STOP GOING APPROX. 5MPH. THE INDICATOR LIGHT AND ALARM SOUND SEEMS TO BE GETTING MORE AND MORE SENSITIVE. THE SAME INCIDENT HAS BEEN OCCURRING THIS YEAR EVERY DAY ON MY WAY HOME FROM WORK AT THE SAME SPOT ON I-215. EVEN THOUGH THE SPEED LIMIT IS 65MPH, I HAVE TO SLOW DOWN TO LESS THAN 50MPH IN ORDER TO AVOID THIS OCCURRENCE. THIS CREATES A VERY HAZARDOUS SITUATION SINCE I AM SLOWING DOWN FOR APPARENTLY NO REASON TO THE CARS BEHIND ME WHO ARE TRAVELING AT THE SPEED LIMIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651151October 29, 2014
SERVICE BRAKES
APPROACHING FULL STOP REALIZED THAT ALTHOUGH BRAKING CAR WAS NOT SLOWING. BRAKE AGAIN AND AGAIN THEN CAR FELT AS IF COASTING IN FREE FALL THEN SHOT FORWARD LIKE AN AIR PLANE TAKING OFF. KEPT SLAMMING ON BRAKE; SUDDENLY CAR STOPPED MOVING FORWARD - NO HUGE JERK/LURCH AS ONE MIGHT EXPECT FROM SUDDEN STOP JUST......STOPPED. CONTINUED TO DRIVE HOME. A FEW TIMES I PRESSED ACCELERATOR AND THEN BRAKE TO COMPARE TO "EVENT" AND AM CONVINCED I WAS BRAKING THE ENTIRE TIME OF THE "EVENT". I AM TRAINED MOVEMENT SPECIALIST AND KNOW MY FOOT WAS ON BRAKE NOT ACCELERATOR. TOWED CAR TO DEALER TODAY. TOYOTA CAN'T FIND ANYTHING WRONG WITH CAR AND SUGGESTED I HAD BEEN STEPPING ON ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650629October 28, 2014
STRUCTURE:BODY, AIR BAGS
I WAS TRAVELING IN AN AREA SURROUNDED BY CONSTRUCTION BARRELS TRYING TO NAVIGATE MY TURN. THE PERSON IN FRONT OF ME STOPPED SUDDENLY, AND I HIT HIM IN THE REAR. THE VEHICLE SUSTAINED ALMOST $9000 WORTH OF DAMAGE, HOWEVER WAS NOT TOTALED. THE AIRBAG DID NOT DEPLOY. WE ASKED TOYOTA FOR AN EXPLANATION, AND THEY FINALLY SENT A THIRD PARTY TO INVESTIGATE. WE WERE SENT THE DOWNLOAD OF THE CRASH DATA RECORDER, BUT NO EXPLANATION OF WHAT IT MEANT, AND TOYOTA DETERMINED THAT THE AIRBAG WAS NOT FAULTY, EVEN THOUGH THE CRASH DATA RECORDER SHOWS I HIT SOMEONE FRONT-TO-REAR TRAVELING 38 MILES PER HOUR. AFTER WAITING 3 MONTHS ON TOYOTA, WE FINALLY GAVE UP AND ARE HAVING THE VEHICLE REPAIRED. I HAVE A CHRONIC NECK CONDITION WHICH WAS NOT CAUSED BY THE ACCIDENT BUT WAS GREATLY AGGRAVATED AND MADE MORE PAINFUL FROM THE ACCIDENT. WE HAVE ASKED TOYOTA FOR AN EXPLANATION OF THE DATA FROM THE RECORDER, BUT HAVE NOT BEEN PROVIDED ONE, ONLY SENT A LETTER STATING TOYOTA WAS NOT AT FAULT AND THAT INJURIES SUCH AS MINE AREN'T PROVEN TO BE PREVENTED BY THE AIRBAG. ..UPDATED 11/03/14 *BF UPDATED 4/28/2015 *JS *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10650640October 28, 2014
ELECTRICAL SYSTEM
THIS VEHICLE HAS TWO ELECTRIC SIDE DOORS, MOVE THE TWO WIRES RUNNING OUT THE DOOR. IN STATES WHERE A LOT OF SNOW, SALT DESTROYS THE CABLES AND THEY BREAK EASILY. WHEN I TRY TO BUY THE CABLES, IT'S ALMOST IMPOSSIBLE BECAUSE THE TOYOTA DEALER ONLY SELL THE COMPLETE ELECTRICAL MACHINERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650781October 28, 2014
AIR BAGS
AIRBAG LIGHT GOES ON INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650251October 27, 2014
ELECTRICAL SYSTEM
I WAS BACKING OUT OF MY DRIVEWAY AND HEARD A CLUNK. THE AREA WAS CLEAR SO I DIDN'T HIT ANYTHING. LOST POWER STEERING AND POWER BRAKES. THE INFORMATION SCREEN FLASHED MESSAGES TO CHECK BRAKES AND CONTACT DEALER. I DROVE BACK INTO DRIVEWAY WITH DIFFICULT STEERING AND SLOW ENOUGH TO NOT NEED BRAKES. THE ENGINE WAS RUNNING FINE. I SHUT IT OFF THINKING SOMETHING NEEDED TO RESET. IT WOULD NOT START AGAIN. HAT IT TOWED TO DEALER. THEY REPLACED A FUSE ($445.00 + TOWING). MY CONCERN IS THAT IF THIS HAD HAPPENED WHILE IN TRAFFIC AT A HIGHER RATE OF SPEED, IT WOULD BE DIFFICULT TO STEER OR STOP. THE DEALER STATED THEY HAD NEVER SEEN THIS BEFORE WHERE THE ENGINE WOULD CONTINUE TO RUN AND THE FUSE IS USUALLY BLOWN IF SOMEONE REVERSES POLARITY DURING A JUMP START. I HAVE HAD THE VEHICLE FOR OVER 1 YEAR AND HAVE NEVER JUMP STARTED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650284October 27, 2014
STRUCTURE
DASHBOARD IS SOFT, STICKY AND APPEARS TO BE MELTING, PARTICULARLY IN THE HOT SUN. A LARGE CRACK HAS DEVELOPED LATERALLY ALONG THE ENTIRE WIDTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650394October 27, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
THE POWER SLIDING DOOR DOES NOT OPEN. THE DEALER AND TOYOTA CORPORATE HAVE SAID TOUGH LUCK GET IT FIXED FOR ~$1,500. THERE ARE ENOUGH COMPLAINTS ON THIS ISSUE THAT THIS SHOULD BE A RECALL BY NOW. IT'S A SAFETY CONCERN OF THE GREATEST DEGREE. THE DOOR WILL NOT OPEN. EXAMPLE BELOW OF TYPICAL COMPLAINT: 'TO DATE, TOYOTA HAS NOT ISSUED A RECALL FOR THE SIENNA, ALTHOUGH SOME OWNERS HAVE REPORTED THAT THE AUTOMAKER HAS ISSUED TECHNICAL SERVICE BULLETINS (TSB) FOR THE AUTOMATIC SLIDING DOORS. A TSB IS EFFECTIVELY A HIDDEN RECALL, MEANING THAT TOYOTA IS ATTEMPTING TO HANDLE THE PROBLEM IN-HOUSE. CONTACT YOUR TOYOTA DEALER FOR ASSISTANCE. CHECK THE NHTSA WEBSITE FOR CURRENT RECALL INFORMATION. PLEASE FORCE THEM TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650446October 27, 2014
STRUCTURE:BODY
TODAY WHILE CLEANING THE VAN, I NOTICED THE LEVER AND/OR LATCH THAT HOLDS THE BACK SLIDING DOORS AND MOVES THEM OPEN AND SHUT, KEEPS THE BACK SLIDING DOORS ON, IS STARTING TO RUST WHERE THE DOOR IS CONNECTED NEAR THE CABLES THAT OPEN AND SHUT THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650160October 26, 2014
UNKNOWN OR OTHER
ON 10/16/14 I HAD THE CAR TURNED OFF AND PULLED THE TOYOTA SIENNA ELECTRIC SLIDING DOOR OPEN WHEN THE CABLE SNAPPED AND ONLY ALLOWED THE DOOR TO OPEN APPROX. 8 INCHES. TODAY 10/26/14 THE CABLE ON THE OTHER DOOR SNAPPED AND I CANNOT OPEN THE DOOR AT ALL. THIS IS THE ONLY VEHICLE I HAVE TO TRANSPORT MY 3 YOUNG CHILDREN AND AM EXTREMELY WORRIED THAT IF I AM IN A CAR ACCIDENT THERE WILL BE NO WAY OUT OF THE VEHICLE IF THE FRONT TWO DOORS ARE DAMAGED. I TOOK THE VEHICLE TO THE TOYOTA DEALERSHIP IN FREDERICK, MD AT APPROX. 110K AND WAS TOLD THE DOORS WERE FINE. I TOLD THEM IT SEEMS LIKE THE DRIVER SLIDING DOOR WOULD STICK BUT THEY DIDN'T FIND ANYTHING WRONG WITH IT. NOW BOTH OF THEM ARE BROKEN. I AM HIGHLY DISAPPOINTED IN MY SIENNA AND WILL EVER PURCHASE ANOTHER ONE AGAIN. I HAVE BEEN TOLD IT WILL COST US 1800.00 TO FIX ONE DOOR! I HAVE TWO TO FIX! YOU ARE WELCOME TO CONTACT ME AT ANY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649991October 25, 2014
STRUCTURE
DASHBOARD CRACKS STARTED TO APPEAR ON THE VEHICLE, WHICH IS GARAGE KEPT. THE CRACKS HAVE CONTINUED TO EXPAND AND BRANCH OUT ACROSS THE ENTIRE WIDTH OF THE DASHBOARD. I FEAR THAT IN AN CRASH THAT THE PASSENGER AIRBAG MAY MALFUNCTION GIVEN THE STRUCTURAL WEAKNESS IN THE SURROUNDING DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649810October 24, 2014
UNKNOWN OR OTHER
2005 TOYOTA SIENNA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649405October 23, 2014
STRUCTURE
THE DASHBOARD HAS CRACKS ALL OVER IT. READING ONLINE, I NOTICE THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEMS. WE BROUGHT THE VAN USED AND NOTICE SMALL CRACKS. AS THE YEARS PAST THE CRACK ARE GETTING MORE AND MORE. IT SEEM THAT IT WOULD CAUSE A HAZARD IF THE AIR BAGS EVER WENT OFF AS IT WOULD THROW SHARDS TOWARD THE PASSAGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649482October 23, 2014
STRUCTURE
THE DASHBOARD BEGIN TO MELT, CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649223October 22, 2014
VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE TRACTION WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. ..UPDATED 12/02/14 *BF THE DEALER ATTEMPTED TO FIX THE VEHICLE THREE TIMES. UPDATED 01/13/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649314October 22, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE DRIVING THE VSC ACTIVATES, THE BRAKES ENGAGES, THE CARS SLOWS DOWN AND IT MAKE IT DIFFICULT TO CONTROL. IT HAS HAPPENED TO ME MORE THAN 10 TIMES. MIND YOU ITS ON A DRY SURFACE AND NO CURVES. VERY SCARY I DRIVE IT WITH NOBODY INSIDE JUST IN CASE... THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649054October 21, 2014
STEERING
STEERING IN MY 2004 TOYOTA SIENNA IS VERY TIGHT, MAKING IT DIFFICULT TO TURN, ESPECIALLY WHEN COLD. THE PROBLEM APPEARED LAST SPRING, WHILE IT WAS STILL COLD OUTSIDE. STEERING IMPROVED DURING THE WARM SUMMER MONTHS. NOW THAT THE WEATHER IS COOL AGAIN, THE STEERING PROBLEM HAS RETURNED, BUT WORSE. THE POWER STEERING FLUID WAS CHANGED, WITHOUT HELP. DIFFERENT AUTO SHOPS, INCLUDING MY TOYOTA DEALERSHIP, HAVE OFFERED VASTLY DIFFERENT OPINIONS OF WHAT IS WRONG. THE DEALERSHIP FIRST WANTED TO REPLACE A 'LEAKING' POWER STEERING FLUID HOSE, DESPITE A NORMAL FLUID LEVEL. THEN THE DEALERSHIP CLAIMED IT'S THE STEERING INTERMEDIATE JOINT (U JOINT). AN EXPERIENCED INDEPENDENT MECHANIC SAYS THE INTERMEDIATE JOINT IS FINE, BUT IT'S THE RACK AND PINION THAT NEEDS TO BE REPLACED. ONLINE FORUMS HAVE OFFERED VARIOUS ADVICE, INCLUDING THE AFOREMENTIONED FIXES, AMONG OTHERS, INCLUDING JUST LUBING THE U JOINT. IN OTHER WORDS, NO ONE SEEMS TO BE ABLE TO DIAGNOSE THE PROBLEM WITH CERTAINTY. I'VE READ ON VARIOUS FORUMS THAT OTHER TOYOTA SIENNA OWNERS WITH THE SAME MODEL YEAR HAVE HAD IDENTICAL COMPLAINTS ABOUT TIGHT STEERING WHEN COLD, BUT TOYOTA CONSIDERS THE PROBLEM 'CLOSED'. NOW I'M FACED WITH SPENDING OVER $1000 TO FIX A STEERING PROBLEM THAT TOYOTA SHOULD HAVE ADDRESSED LONG AGO. EVEN THEN, I CAN'T EVEN BE CONFIDENT THAT THE PROBLEM WILL BE FIXED, GIVEN CURRENT LACK OF CONSENSUS AMONG EXPERIENCED MECHANICS. I HAVE A YOUNG CHILD WHO RIDES WITH ME DAILY, SO THIS STEERING PROBLEM NEEDS TO BE FIXED AS SOON AS POSSIBLE! CLEARLY THERE IS A MANUFACTURER DEFECT IN THE POWER STEERING FOR MY MODEL YEAR. POOR STEERING IN MY 2004 TOYOTA SIENNA IS A SERIOUS SAFETY ISSUE. THIS IS AN ACCIDENT WAITING TO HAPPEN. THERE NEEDS TO BE A PROMPT NHTSA INVESTIGATION INTO THIS ISSUE (WHICH HAS AFFECTED MANY SIENNA OWNERS), AND A RECALL BASED ON THE POTENTIAL FOR A SERIOUS ACCIDENT!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648848October 20, 2014
STRUCTURE:BODY:DOOR
THE PASSENGER SLIDING DOOR ON OUR CAR STICKS AND WE CANNOT OPEN IT. I AM VERY WORRIED THAT IN THE EVENT OF AN EMERGENCY OR ACCIDENT, I WILL NOT BE ABLE TO SAFELY GET MY CHILDREN OUT OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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