Toyota Sienna Complaints

9,048 consumer complaints on file.

#11003024July 5, 2017
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
BODY- AT 112,000 MILES, DRIVER'S SIDE SLIDING DOOR WIRE SNAPPED FROM NORMAL USE. INFERIOR MATERIAL AND OR DESIGN ALLEGED. FUEL ITEM CHARCOAL CANISTER, OIL CONTROL VALVE, AND OXYGEN SENSOR FAILURE AT 116,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003074July 5, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 30 MPH, THE PASSENGER SIDE SLIDING DOOR OPENED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FALMOUTH TOYOTA (290 MACARTHUR BLVD, BOURNE, MA 02532) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ORIGINALLY STATED THAT THE FAILURE WAS DUE TO THE ISSUE DESCRIBED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE DEALER LATER STATED THAT THE FAILURE WAS DUE TO A SEPARATE ISSUE. THE MANUFACTURER WAS IN THE PROCESS OF SPEAKING TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003143July 5, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003162July 5, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT CALLED THE FOLSON LAKE TOYOTA DEALER WHO INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002982July 4, 2017
STRUCTURE:BODY
DRIVER SIDE DOOR IS MAKING LOUD NOISE WHEN DOOR IS OPENED OR CLOSED. THIS POPPING NOISE IS COMING FROM DOOR CHECK POCKET. I'D NOTICED THAT TOYOTA HAD RECALLED SEVERAL VEHICLES RELATED TO THIS ISSUE HOWEVER THEY DIDN'T RECALL SOME OF THE OTHER VEHICLES INCLUDING OURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002865July 3, 2017
STRUCTURE:BODY
POWER DOOR MALFUNCTION. THE RIGHT BACK PASSENGER DOOR AT TIMES WOULD RANDOMLY CLOSE ON ITS OWN AND OTHER TIMES THE DOOR BEEPS, BUT DOES NOT CLOSE. IT HAS HAPPENED AT LEAST 5 TIMES IN THE PAST 6 MONTHS. IT HAPPENED AGAIN TODAY, 7/3/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002910July 3, 2017
UNKNOWN OR OTHER
MY CAR WAS STOPPED AT RED LIGHT IN UPHILL AND TRIED TO TAKE MY FOOT OFF BRAKE TO GO ON GREEN LIGHT, MY CAR STARTED ROLLING BACKWARD BADLY IN DRIVE MODE. IT WAS ABOUT 20 DEGREE INCLINE. I BELIEVE THAT ALL AUTOMATIC TRANSMISSION SHOULD NOT ROLL BACKWARD. I BROUHT IT UP TO ONE OF THE TOYOTA SERVICE ADVISOR WHEN I TOOK MY CAR THERE FOR SERVICE, HE SAID THAT IS NORMAL WHEN CAR IS IN DRIVE MODE. I BELIEVE THIS IS A CRITICAL SAFETY ISSUE. IT WAS ROLLED BACK ABOUT 1 FOOT BEFORE I HIT THE GAS PEDAL. I ALMOST GOT AN ACCIDENT. PLEASE INVESTIGATE THIS. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002536June 30, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO PHILPOTT TOYOTA (2229 US-69, NEDERLAND, TX 77627) WHO STATED THAT THEY COULD NOT ASSIST AND ADVISED THE CONTACT TO WAIT FOR FURTHER DIRECTION FROM THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY DID NOT KNOW WHEN A REMEDY WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002567June 30, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH SLIDING DOORS ON THE VEHICLE FAILED TO OPEN AND CLOSE REMOTELY. ALSO, BOTH DOORS HAD TO BE CLOSED MANUALLY AND MADE AN ABNORMAL NOISE, AS IF THEY WERE STUCK. THE VEHICLE WAS TAKEN TO THE DEALER (LONGO TOYOTA, LOCATED ON 3534 PECK RD, EL MONTE, CA 91731), BUT WAS NOT REPAIRED DUE TO PART UNAVAILABILITY. THE DEALER INFORMED THE CONTACT TO WAIT FOR A SECOND RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 77,658. UPDATED 08/22/17*LJ UPDATED 8/25/17*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002093June 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUBREY ALEXANDER TOYOTA LOCATED AT 1324 N SUSQUEHANNA TRAIL, SELINSGROVE, PA 17870; (570) 743-1171) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 08/23/17 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002100June 29, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SUPERIOR TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002133June 29, 2017
STRUCTURE:BODY
THE CAR DASHBOARDS IS CRACKED AND STICKY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002344June 29, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S POWER SLIDING DOORS OPERATED INDEPENDENTLY AND COULD NOT BE OPENED FROM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO STEVENSON TOYOTA WHERE IT WAS DIAGNOSED THAT THE DOOR ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN A LIMITED WARRANTY FOR THE DOORS, WHICH HAD EXPIRED. THE CONTACT'S DAUGHTER SUSTAINED MINOR SCRAPES FROM THE DOOR CLOSING INDEPENDENTLY ON HER FOOT. MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11002384June 29, 2017
SEAT BELTS
SEAT BELT WILL NOT RETRACT LIKE IT SHOULD. THIS HAPPENS TOO OFTEN. NOT JUST IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001907June 28, 2017
ELECTRICAL SYSTEM
THE DASH WAS RANDOMLY FREEZING FOR ABOUT 5 MINUTES AND THEN RESET ITSELF WHILE DRIVING. ONCE IT RESET ITSELF, IT WENT BACK TO THE DEFAULT SETTINGS. IT WAS AT HEART CITY TOYOTA MULTIPLE TIMES FOR THIS PROBLEM. EACH TIME THEY SAID THAT THEY COULD NOT GET IT TO DUPLICATE THE PROBLEM. AFTER DROPPING IT OFF IN APRIL OF 2017, THE TECHNICIAN STATED THAT HE WAS ABLE TO DUPLICATE THE PROBLEM OF THE DASH RESETTING. HE DID A SOFTWARE UPDATE AND A HARD-RESET IN ORDER TO TRY FIXING IT. LOW AND BEHOLD, TWO DAYS LATER IT HAPPENED AGAIN. AFTER HAVING IT AT HEART CITY TOYOTA TO HAVE THE PROBLEM WITH THE CRUISE CONTROL LIGHT FLICKERING, FOR THE FIFTH TIME, FIXED, I REPORTED ABOUT THE DASH STILL HAVING THE PROBLEM OF RESETTING ITSELF. THE MANAGER OF HEART CITY TOYOTA TOLD ME AT THAT POINT THAT I AM NOT WELCOME BACK TO THEIR DEALERSHIP. AFTER CONTACTING TOYOTA CORPORATE ABOUT THIS, I WAS TOLD THAT THEY ARE ABLE TO REFUSE SERVICE EVEN WITH THE WARRANTY STILL PRESENT. THEY EXPLAINED THAT I NEEDED TO TAKE IT TO ANOTHER TOYOTA DEALERSHIP TO HAVE IT DIAGNOSED. SO I CONTACTED JORDAN TOYOTA AND EXPLAINED THE SITUATION. THE SERVICE MANAGER THERE INFORMED ME THAT IF HEART CITY TOYOTA WAS NOT ABLE TO DIAGNOSE THE PROBLEM, THEN THEY WERE NOT GOING TO START FROM SCRATCH TO DIAGNOSE THE PROBLEM THEMSELVES. THREE WEEKS LATER, WHILE DRIVING ON A COUNTY ROAD, THE DASH BEGAN TO SMOKE AND I PULLED OFF OF THE ROAD. WHEN IT BEGAN TO SMOKE EVEN MORE, I EXITED THE VEHICLE AND AS I WAS GETTING AS FAR AWAY AS I COULD I SEEN FLAMES. I CALLED 9-1-1 RIGHT AWAY. BY THE TIME THE FIRE DEPARTMENT WAS ABLE TO GET THERE AND EXTINGUISH THE FIRE, THE VAN WAS DESTROYED. WHICH ENDED UP BEING A TOTAL LOSS. ALL OF WHICH SEEMED TO BE DUE TO AN ELECTRICAL FIRE IN THE DASH. LUCKILY NO ONE WAS HURT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11001383June 26, 2017
AIR BAGS
TAKATA RECALL - RECALL IS OVER A YEAR OLD. I HAVE TAKEN THE CAR TO MIKE ERDMAN TOYOTA TO ADDRESS THIS AND HAVE BEEN ON THEIR LIST FOR AN EXTREME PERIOD. THIS SHOULD BE ADDRESSED BEFORE SOMEONE IS INJURED DUE TO RECALL. I LIVE IN FLORIDA WHERE THE CONCERN HAS BEEN NOTED TO BE MORE CONCERNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001387June 26, 2017
TIRES, TIRES:BEAD
THE BEADS ON COOPER CS 5 TIRES ARE BULGING ON THE SIDE WALLS CAUSING BLOW OUTS AT HIGHWAY SPEEDS. NUMEROUS COMPLAINTS ON INTERNET REGARDING THIS ISSUE. THE LOCAL COOPER TIRE DEALER AND COOPER MANUFACTURER ARE DENYING THESE ISSUES. THEY BOTH STATE IT IS THE WAY THE SHOP IS MOUNTING AND BALANCING THE TIRES. IF THAT WAS THE CASE, WE WOULD HAVE ISSUES WITH GOODYEAR, FIRESTONE, BF GOODRICH, CONTINENTAL, ETC TIRES. THE COOPER MANUFACTURER IS TRYING TO SAY THAT THE COOPER CS 5 TIRES ARE SENSITIVE. AS STATED SHOPS FROM KANSAS, FLORIDA, NEW YORK, ETC ARE COMPLAINING OF THE SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001492June 26, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER,THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THE VEHICLE'S DOOR WOULD SUDDENLY OPEN. THE CONTACT CALLED THE JOSEPH TOYOTA DEALER AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 1703012260. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. UPDATED 08/23/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001259June 25, 2017
STRUCTURE:BODY
POWER SLIDING DOOR MECHANISMS FAIL AND DOOR IS UNABLE TO BE OPENED MANUALLY OR ELECTRICALLY , FROM INSIDE OR OUTSIDE THE CAR. IF THERE IS AN ACCIDENT THERE IS NO WAY TO OPEN THE DOOR. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001275June 25, 2017
AIR BAGS, STRUCTURE:BODY
NOTHING HAS HAPPENED YET, BUT THE DEALERSHIP HAS DONE NOTHING TO REMEDY THE RECALL FOR THE AIR BAG OR THE SLIDING DOOR. WHY???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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