Toyota Sienna Complaints

9,048 consumer complaints on file.

#11001273June 25, 2017
UNKNOWN OR OTHER
PASSING A CONSTRUCTION ZONE ON HIGHWAY (AT SPEED ABOUT 40MPH) , SEVERAL SMALL GRAVELS HIT THE WINDSHIELD AND MADE A FEW CHIPS. SOMETHING LIKE THIS HAPPEND TO MY PREVIOUS CAR TOO, BUT NEVER MADE ANY DAMAGE AT ALL. SO I SUSPECT THE WINDSHIELD ON 2016 SIENNA IS NOT STRONG ENOUGH AND WORRY ABOUT ITS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001276June 25, 2017
SEATS
WITH SECOND CENTER SEAT INSTALLED (8-PASSENGER VAN), THE RECLINER COULD NEVER AUTOMATICALLY COME BACK UP WHEN PULL THE LEVER. DEALER INSPECTED IT AND DIDN'T FIND ANY ISSUE. HOWEVER, IT IS NOT NORMAL TO PULL THE LEVER AND SEAT BACK UP AT THE SAME TIME, ESPECIALLY WHEN SITTING ON THE CHAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001155June 24, 2017
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL. I RECEIVED NOTICE IN LATE JULY 2016 ABOUT THE TAKATA AIRBAG RECALL FOR MY VEHICLE. DUE TO TRAVEL, IT WAS A FEW WEEKS BEFORE I COULD TAKE IT IN TO THE DEALER. I WAS OFFERED A TOYOTA CAMRY AS A REPLACEMENT VEHICLE, BUT I REQUESTED FROM TOYOTA USA, AND RECEIVED, AUTHORIZATION TO RENT A MINIVAN THROUGH ENTERPRISE. I PICKED UP THAT VEHICLE MID AUGUST 2016. IN NOVEMBER 2016 I RECEIVED NOTICE THAT MY VAN ALSO HAD A SLIDING DOOR RECALL. I INITIALLY STORED MY VEHICLE AT THE DEALERSHIP, BUT WAS TOLD TO MOVE IT TO MY HOME IN LATE DECEMBER 2016. IT IS NOW LATE JUNE 2017 AND I HAVE HEARD NOTHING ABOUT EITHER OF THESE RECALLS. THE SAFERCARS.GOV WEBSITE SAYS THERE IS NO REMEDY AVAILABLE FOR EITHER RECALL YET. ALMOST 11 MONTHS I HAVE BEEN WAITING ON THE AIRBAG RECALL, AND 7 MONTHS ON THE SLIDING DOOR RECALL. THIS IS AN UNACCEPTABLE WAITING TIME. YES, I HAVE A RENTAL CAR AVAILABLE TO ME, FOR WHICH I'M GRATEFUL, BUT IN THE MEANTIME MY OWN CAR IS SITTING IN THE DRIVEWAY, UNDRIVEN, AND BASICALLY ROTTING. TOYOTA HAS SPENT OVER $17,000 RENTING A VEHICLE FOR ME TO DRIVE, WHICH IS RIDICULOUS. THEY SHOULD HAVE JUST BOUGHT MY CAR FROM ME AND BEEN DONE WITH IT. I'M SO FRUSTRATED WITH THIS SITUATION. HOW MUCH LONGER AM I SUPPOSED TO WAIT???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000855June 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED THE DEALER (MICHAEL TOYOTA) AND WAS INFORMED THAT THE REMEDY PARTS WERE NOT AVAILABLE FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT NOTHING COULD BE DONE ABOUT THE PARTS FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000926June 23, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THERE WAS NO REPAIR SOLUTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000571June 22, 2017
ELECTRICAL SYSTEM
RECALL ON SLIDING DOORS. WAS STATED THAT THEY MAY "OPEN WHEN DRIVING" WAS TOLD BY TOYOTA DEALERSHIP THEY "LIKELY WOULDN'T GET THE PART BECAUSE WE DON'T LIVE IN SUB ZERO TEMPS SO DON'T WORRY ABOUT IT" MEANWHILE I DRIVE FOUR CHILDREN IN THIS CAR SO I AM WORRIED ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000372June 21, 2017
ELECTRICAL SYSTEM
POWER SLIDING DOORS WON'T LATCH AND FLY OPEN WHILE DRIVING. HARDLY EVER USED THE PASSENGER SIDE. DEALER LEBRUN TOYOTA "FIXED" BY PLACING ON MANUAL. ALSO GOT A RECALL LETTER IN JANUARY 2017 STATING "NO REMEDY YET AND WAIT FOR NEXT LETTER". JUNE 13TH THEY FLEW OPEN AGAIN AND UNABLE TO CLOSE. ULTIMATELY BUNGEED DOORS CLOSED TO GET HOME 30 MILES. THEN HAD TOWED (MY EXPENSE - TOYOTA WOULDNT COVER) TO LEBRUN AGAIN. THEY NOW SAY ITS NOT COVERED UNDER RECALL AND ITS BECAUSE THE LATCHES ARE FAULTY AND NEED REPLACING. OVER $2100. CALLED TOYOTA AND WAS "SORRY FOR THE EXPERIENCE I WAS HAVING - LATCHES ARE NOT ON RECALL - ONLY THE CABLES AND MY PROBLEM IS WITH FAULTY LATCHES". VEHICLE DOORS DONT OPEN SPONTANEOUSLY UNLESS IN MOTION....WHEN STILL - THEY STAY CLOSED. I USE THIS FOR WORK AND WAS SUPPOSED TO START AS AN UBER DRIVER JUNE 29TH - I AM AND WILL LOSE LOTS OF MONEY AND AM VERY DEPRESSED ABOUT MY CHOICE OF BUYING MY FIRST NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000200June 20, 2017
STRUCTURE:BODY, SEAT BELTS
RIGHT SIDE PASSENGER DOOR, OPENED BY ITSELF WHILE DRIVING. MY JIDS WERE SEATED ON THE BACK WITH GRANDMA. DOOR ALSO, CLOSES BY ITSELF HURTING THE PASSENGER WHO IS TRYING TO GET INTO. IT HURT SEVERAL TIMES MY 8YR OLD DAUGHTER, MY 11 YR OLD BOY AND GRANDMA. EVEN CLOSES WHEN YOU ARE PUTTING STUFF IN THE PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11000221June 20, 2017
SERVICE BRAKES
I HAVE A 2013 TOYOTA SIENNA AWD WITH 23,500 MILES ON IT AND MY BRAKES JUST STARTED SCRAPPING. I TOOK THE VEHICLE TO A DEALER AND WAS TOLD THE BRAKES AND ROTORS WERE WORN OUT AND NEEDED TO BE CHANGED. COST: $970 AND CHANGE. A CAR WITH SUCH LOW MILEAGE SHOULD NOT NEED NEW BRAKES AND ROTORS.THE DEALERSHIP COULD NOT GIVE ME A REASON FOR THE WEAR BUT INSISTED THE WORK WAS NECESSARY AND THAT THEY HAD THE CAR APART AND READY TO GO. BECAUSE IT IS A 2013 THERE WAS NO WARRANTEE SO I HAD TO PAY THE ENTIRE BILL OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000294June 20, 2017
AIR BAGS, WHEELS
I RECEIVED TWO LETTERS IN THE MAIL FOR SAFETY RECALLS ON MY TAKATA FRONT PASSENGER AIRBAG INFLATOR (ZONE A) AS WELL AS EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE. I TRIED CONTACTING TWO DEALERSHIPS NEAR ME, AND THEY DID NOT TRY TO MEET BASIC SAFETY STANDARDS. THE DEALERSHIPS TOLD ME THAT I MUST WAIT SEVERAL MONTHS TO SOLVE MY ISSUES OR THAT THEY WOULD CALL ME BACK SOON (AND OF COURSE, THEY DIDN'T). THE NEAREST ONE TO ME, BREDEMANN DEALERSHIP @ (847) 655-1435, TOLD ME THAT I MUST WAIT THREE MONTHS FOR SUPPLIES TO COME IN. MY LIFE AND SAFETY ARE ON THE LINE, AND I DO NOT WANT TO PUT MYSELF IN DANGER BECAUSE OF A DEALERSHIP'S LACK OF CUSTOMER SERVICE AND MEETING BASIC SAFETY STANDARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000310June 20, 2017
FUEL/PROPULSION SYSTEM
MY 9 YEAR OLD SON AND I WERE ON OUR WAY HOME FROM WORK LAST NIGHT AND I HEARD SOMETHING SNAP ON MY 2001 TOYOTA SIENNA. I THEN HEARD SOMETHING DRAGGING SO I IMMEDIATELY PULLED OVER TO CHECK AND REALIZED THE FUEL TANK WAS DRAGGING AND THE BACK STRAPS HOLDING THE GAS TANK UP HAD BROKEN LOOSE CAUSING THE BACK SECTION OF THE TANK TO DRAG ON THE ROAD. I HAD TO CALL A TOW TRUCK TO TOW VEHICLE TO THE MECHANICS. SINCE I WORK 18 MILES AWAY I FIND GETTING TO WORK DIFFICULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000074June 19, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED (RIVERGATE TOYOTA, MADISON, TENNESSEE) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995836June 19, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHILE THE KEY WAS REMOVED FROM THE IGNITION, THE CHILD OCCUPANT WAS ABLE TO SHIFT THE VEHICLE OUT OF PARK. AS A RESULT, THE VEHICLE CRASHED INTO A RETAINING WALL. UPON INSPECTION, THE CONTACT FOUND THAT THE SHIFT LEVER COULD BE MOVED WITHOUT THE IGNITION KEY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT DISCOVERED THAT THE VEHICLE WAS INVOLVED IN NHTSA CAMPAIGN NUMBER: 13V429000 (POWER TRAIN). THE FAILURE MILEAGE WAS 80,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10995738June 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
DURING DRIVING SIGNAL DOOR TURN ON WARNING BUT ALL DOORS CLOSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995468June 16, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER TOYOTA OF ITHACA NEW YORK WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995548June 16, 2017
ENGINE
TL* THE CONTACT OWNED A 2013 TOYOTA SEINNA. WHILE OPERATING THE VEHICLE, SMOKE APPEARED UNDER THE PANEL OF THE VEHICLE. AFTER STOPPING, FLAMES APPEARED UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10995052June 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995128June 14, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 16V828000 (STRUCTURE) AND 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER, EASTERN SHORE TOYOTA LOCATED AT 29732 FREDERICK BLVD, DAPHNE, AL 36526, PHONE NUMBER: (251) 262-4648, WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995130June 14, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT VARIOUS SPEEDS, THE PASSENGER SLIDING DOOR INDEPENDENTLY OPENED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995131June 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE THOMAS TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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