Toyota Sienna Complaints

9,048 consumer complaints on file.

#11006633July 20, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS TURNED OFF AND IN PARK, IT STARTED TO ROLL BACKWARDS. THE CONTACT APPLIED THE EMERGENCY BRAKE AND STOPPED THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CALLED, BUT THE ASSOCIATES WERE IN A MEETING. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006626July 20, 2017
UNKNOWN OR OTHER
MY 2009 SIENNA NO LONGER HAS SIDE DOORS THAT ARE OPERATIONAL. ON BOTH SIDE DOORS THE SLIDING CABLE IS BROKEN AND THE CABLE ASSEMBLY NEEDS TO BE REPLACED. THIS IS A KNOWN DEFECT THAT FOR SOME UNKNOWN REASON IS NOT COVERED BY TOYOTA'S WARRANTY ENHANCEMENT POLICY POL12-02, SINCE ALTHOUGH MY SIENNA HAS ONLY 110,000 MILES IT IS NOT WITHIN THE MODEL YEARS 2004 TO 2007. THERE IS NO REASONABLE EXPLANATION WHY MY 2009 SIENNA, WHICH HAS THE SAME CABLE DEFECT AS THE 2004 TO 2017 MODELS, WOULD NOT BE SUBJECT TO THE WARRANTY ENHANCEMENT. THE LACK OF WARRANTY COVERAGE LEADS TO A DANGEROUS SITUATION AS MY PASSENGERS (TWO YOUNG DAUGHTERS MUST EXIT THE CAR THROUGH THE TRUNK. MOREOVER, THE CONDITION PREVENTS ME FROM USING THE CAR AS INTENDED. I AM THE OWNER OF 4 TOYOTA VEHICLES AND AM VERY DISAPPOINTED IN THE POOR QUALITY OF MY SIENNA. I HAVE TRIED TO CONVINCE THE DEALERSHIP (I MET WITH PENN TOYOTA IN NY) AS WELL AS TOYOTA MOTOR CORPORATION (I SPOKE WITH PAM G BY PHONE) TO REMEDY THE SITUATION BUT TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006645July 20, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH TOYOTA OF NORTH MIAMI (16600 NW 2ND AVE, MIAMI, FL 33169) AND TOYOTA OF HOLLYWOOD FL (1450 N STATE RD 7, HOLLYWOOD, FL 33021) WHO STATED THAT PARTS WERE NOT AVAILABLE FOR EITHER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR 16V850000 (STRUCTURE) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 17V006000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006406July 19, 2017
AIR BAGS, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE:BODY:DOOR ) AND 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JUNE AND DECEMBER OF 2016. THE DEALER (TOYOTA OF KATY, 21555 KATY FWY, KATY, TX 77450) STATED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER. IT WAS UNKNOWN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 08/17/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006243July 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT CALLED THE DEALER (SOUTH AUSTIN TOYOTA, LOCATED AT 4800 S INTERSTATE HWY 35, FRONTAGE RD, AUSTIN, TX 78745) WHO STATED THAT THE REMEDY FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT HE WAS ON THE LIST WHEN THE PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006071July 18, 2017
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SUMMIT TOYOTA OF AKRON (1535 VERNON ODOM BLVD, AKRON, OH 44320) IN JULY OF 2016 WHO STATED THAT THEY WOULD HOLD THE VEHICLE AND PROVIDE A LOANER. THE REPAIR WOULD TAKE THREE MONTHS. IN JULY OF 2017, THE DEALER STATED THAT PARTS WERE AVAILABLE, BUT THE RECALL REPAIR COULD NOT BE PERFORMED BECAUSE THE BRAKES WERE RUSTED AND THE BATTERY FAILED. THE DEALER STATED THAT THE FAILURES OCCURRED DUE TO THE VEHICLE BEING LEFT PARKED OUTSIDE THE DEALER WITHOUT BEING MOVED FOR AN EXTENDED PERIOD OF TIME. THE DEALER REFUSED TO ASSIST WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006084July 18, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT WHEN THE FRONT PASSENGER AND DRIVER SIDE DOOR ARMRESTS WERE TOUCHED, THE AIR BAG WARNING INDICATOR WOULD ILLUMINATE AND THE SEAT BELT CHIME WOULD SOUND. THE CONTACT CALLED THE ADVANTAGE TOYOTA DEALER AND A REPAIR APPOINTMENT WAS SCHEDULED FOR 6/26/2017. THE VEHICLE WAS NOT REPAIRED DUE TO THE REMEDY NOT HAVING ALL THE NECESSARY PARTS AVAILABLE. THE CONTACT HAD NOT RECEIVED NOTIFICATION FOR ANOTHER REPAIR APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE APPROXIMATE FAILURE MILEAGE WAS 46,056. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005811July 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO REMEDY THE VEHICLE WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOSEPH AIRPORT TOYOTA (LOCATED AT 1180 W. NATIONAL RD, VANDALIA, OH 45377 (937-898-8060)) WAS CONTACTED ABOUT REPAIRING THE VEHICLE. THE CONTACT WAS INFORMED THAT THE PARTS WERE ONLY AVAILABLE FOR VEHICLES LOCATED IN ZONE B. THE MANUFACTURER WAS ALSO CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WAS A POSSIBILITY OF RECEIVING A LOANER VEHICLE; HOWEVER, THE OFFER WAS NOT CARRIED OUT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005933July 17, 2017
STRUCTURE:BODY
THE CABLE OF MY AUTOMATIC DOORS OF MY TOYOTA SIENNA SNAPPED. WHEN I TRIED TO OPEN THE DOOR USING MY KEY FOB, THE DOOR OPENED, BUT THEM PROCEED TO MAKE A HIGH PITCHED BEEPING NOISE (LIKE WHEN YOU TRY TO LOCK THE DOORS WHILE ONE OF THE DOORS IS OPEN). THE DOORS DO NOT AUTOMATICALLY CLOSE AND IT NEEDS TO BE MANUALLY CLOSED. AFTER INVESTIGATING, I NOTICED THAT THE CABLE OF THE VEHICLE WAS SEVERED. THE CAR HAS BEEN ROUTINELY MAINTAINED AS SUGGESTED BY TOYOTA AND HAS 39,000 MILES ON THE VEHICLE AND WE ARE THE ORIGINALLY OWNERS OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005952July 17, 2017
UNKNOWN OR OTHER
NHTSA RECALL ID: 11V560 I UNDERSTAND THIS IS A RECALL FOR SOME SORT OF STICKER ON MY VEHICLE. MY TOYOTA DEALERSHIP SAID THEY WERE UNABLE TO GET THE STICKER AND I HAD TO CALL TOYOTA DIRECTLY. I JUST GOT OFF OF A 25 MINUTE PHONE CONVERSATION WITH TOYOTA AND THE RESULT WAS THEY DIDN'T KNOW WHY THE DEALERSHIP COULDN'T HANDLE IT AND THEY WOULD HAVE TO CONTACT THE DEALERSHIP. I ASKED THAT THE STICKER JUST BE SENT TO ME IF IT WAS JUST A STICKER AND I WAS UNABLE TO WAIT ON HOLD ANY LONGER. TOYOTA SAID THEY COULD NOT CONTINUE TO HELP ME UNLESS I STAYED ON HOLD WHILE THEY TALKED TO THE DEALERSHIP. I UNDERSTAND IT IS "JUST A STICKER" AS BOTH TOYOTA AND THE DEALERSHIP HAS INFORMED ME. HOWEVER, I WANT THE RECALL CLEARED FROM MY VEHICLE. I AM SEEKING ASSISTANCE IN GETTING THE STICKER SENT TO ME AS REQUIRED. SEEMS LIKE IT IS A SIMPLE TRANSACTION, BUT TOYOTA IS NOT MAKING IT SO. MY ADDRESS AND INFORMATION IS CORRECT WITH TOYOTA UNDER MY VIN. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005453July 15, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE VEHICLE WAS STATIONARY WHEN THE POWER DOOR CABLE SNAPPED AND THE DOOR WILL NOW ONLY OPEN APPROXIMATELY SEVERAL INCHES. THIS POSES A SAFETY HAZARD AS CHILDREN IN THE BACK COULD BECOME TRAPPED IN THE VEHICLE. WHEN I CONTACTED THE DEALER I WAS TOLD THIS WAS AN INCREDIBLY COMMON PROBLEM WITH THE SIENNA MINIVANS BUT TOYOTA WAS NOT DOING ANYTHING TO REMEDY THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005462July 15, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA AIRBAGS ELECTRIC SIDE DOORS MULTIPLE OTHER RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005235July 14, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE PASSENGER SIDE SLIDING DOOR ERRONEOUSLY OPENED. THE VEHICLE WAS TAKEN TO THE TOYOTA DEALER OF DANVERS LOCATED IN DANVERS, MASSACHUSETTS BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005304July 14, 2017
UNKNOWN OR OTHER, EXTERIOR LIGHTING
2016 TOYOTA SIENNA DASH HEAD DISPLAY, RADIO GO OUT. WHEN THIS HAPPENS HEADLAMPS GO DIM TO POINT WHERE YOU CAN BARLEY SEE AND HAVE TO STOP THE VEHICLE. TOOK THIS IN TO LOCAL DEALERSHIP SEVERAL TIMES THEY STATED THAT UNTIL IT WAS HAPPENING IN THEIR PRESENCE THERE WAS NOTHING THEY COULD DO. WE WERE ABLE TO VIDEO RECORD THE ISSUE AND SHOWED DEALERSHIP. THEY REPLACED THE RADIO HEAD BUT ISSUE STILL OCCURS. ALSO HAVE PROBLEM WITH RECALL ON SLIDING DOOR. DEALER STATED THAT TOYOTA WAS STILL LOOKING FOR A FIX. I HAVE HAD DOOR OPEN AND CLOSE ON MY YOUNG CHILDREN WITHOUT NOTICE. HAVE THE POWER TURNED OFF TO DOORS NOW BUT BOUGHT THIS MODEL FOR THE POWER DOORS DUE TO BEING A DISABLE VET THIS FEATURE HELPS ME OUT A LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005368July 14, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR AJAR CHIME WAS NOT FUNCTIONAL. THE VEHICLE WAS TAKEN TO DCH TOYOTA WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS INHERENT TO THE VEHICLE MODEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE CONTACT EXPLAINED THAT THE SIENNA VEHICLE'S OWNERS MANUAL INDICATED THAT THE WARNING INDICATOR WAS SUPPOSED TO ACTIVATE WHEN THE VEHICLE'S DOOR WAS OPENED AND SHIFTED OUT OF PARK. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 6,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005386July 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ONE TOYOTA IN OAKLAND, CALIFORNIA WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985331July 13, 2017
STRUCTURE:BODY:DOOR
2011 TOYOTA SIENNA LE. CONSUMER WRITES IN REGARDS TO POWER SLIDING DOOR SAFETY RECALLS. *LD UPDATED 07/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005094July 13, 2017
STRUCTURE:BODY
DRIVERS SIDE SLIDING DOOR CABLE SNAPPED. THIS IS A SAFETY HAZZARD. IT HAPPENED WHILE MY DAUGHTER WAS STANDING WAITING FOR THE DOOR TO OPEN AND THE CABLE JUST SNAPPED RIGHT IN FRONT OF HER FACE. WE WERE IN OUR DRIVEWAY AND THE VAN WAS STATIONARY. THAT CABLE CAME SHOOTING OUT FROM THE CHASE IT SITS IN SUPER FAST. I CAN'T BELIEVE THIS CABLE IS ACTUALLY OUTSIDE THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005107July 13, 2017
STRUCTURE:BODY:DOOR, EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V560000 (EQUIPMENT) AND 16V858000 (STRUCTURE). THE DEALER (GATEWAY TOYOTA, 395 NJ-37, TOMS RIVER, NJ 08753, (732) 240-2000) MADE NO MENTION AS TO WHEN THE REMEDY AND PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE SLIDING DOORS FAILED TO OPEN AND CLOSE PROPERLY. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE RECALLS TO DETERMINE WHEN THE DEALER WOULD BE ABLE TO PROVIDE A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005152July 13, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE THE IGNITION WAS OFF AND THE VEHICLE WAS PARKED, THE VEHICLE ROLLED AWAY INDEPENDENTLY. ONCE THE VEHICLE WAS STOPPED, THE GEAR SHIFTER WAS STILL IN THE PARK POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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