Toyota Sienna Complaints

9,048 consumer complaints on file.

#11011732July 31, 2017
TIRES
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (EAST COAST TOYOTA 201354-4980) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT ALSO STATED THAT HE DID NOT RECEIVE THE RECALL NOTIFICATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011888July 31, 2017
WHEELS
LESS THAN A YEAR PIRELLI SCORPION VERDE ALL SEASON PLUS 235/50/R19 TIRES FRONT TIRES SUDDENLY LOSES AIR IN THE FREEWAY. IT HAPPEN IN TWO OCCASIONS, FIRST ON THE LEFT AND THEN RIGHT SIDE AFTER ONE WEEK OF DRIVING. THE FIRST INCIDENT HAPPEN JULY 15, 2017 CAUSING A REPLACEMENT OF THE TIRE. THE SECOND JULY 30,2017 STILL WAITING FROM PIRELLI IF THAT BATCH OF TIRE WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011559July 30, 2017
WHEELS, UNKNOWN OR OTHER
3 RUN FLAT BRIDGESTONE TIRES BLOWN UP WHILE DRIVING FOR NO REASON OR ROAD HAZARDS IN LESS THAN 21,000 MILES AND WITHIN 4 WEEKS. FIRST TIRE IN CHICAGO HIGHWAY, TRAVELING ABOUT 40 TO 50 MPH, SECOND IN ARKANSAS/OKLAHOMA HIGHWAY ABOUT 60 TO 70 MPH AND 3RD IN BOSTON/REVERE AREA TRAVELING 3 TO 7 MPH WHILE PARKING. NO OTHER DAMAGE TO TIRES. 2 SIDEWALLS BLOWN AND ONE CRACKED IN THE MIDDLE. SAME BRAND TIRES, TWO DIFFERENT MODELS. BRIDGESTONE DUELER AND BRIDGESTONE TURANZA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011300July 28, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT WOULD RECEIVE A SECOND NOTICE WHEN PARTS BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011373July 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010927July 27, 2017
UNKNOWN OR OTHER
POWER SLIDING DOOR CABLE ASSEMBLY HAS BROKEN. THIS ISSUE HAS BEEN REPORTED IN MULTIPLE MODEL YEARS FOR THE TOYOTA SIENNA, AND THERE WAS A WARRANTY EXTENSION PUT IN PLACE TO REPLACE ANY ON SIENNAS THAT ARE A MODEL YEAR OF 2007 OR OLDER. THERE SHOULD BE A WARRANTY EXTENSION FOR 2008 AND NEWER SINCE THE ISSUE STILL APPEARS IN THESE MODEL YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010986July 27, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
2015 TOYOTA SIENNA MINI VAN BOUGHT NEW. STILL COVERED BY 36 MONTH WARRANTY WITH 30,000 MILES. POWER SLIDING DOORS UNDER RECALL. OBSERVED SIGNIFICANT RUST ON METAL PLATE BOLTED ON DOOR HINGE COVERING ELECTRICAL WIRES. IF METAL COVER RUSTS THRU, COULD LEAD TO SHORT AND ELECTRICAL DOOR MOTOR FAILURE. TOYOTA REFUSES TO REPLACE METAL COVER PLATE. I FEEL TOYOTA SHOULD HONOR WARRANTY AND REPLACED RUSTED PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011101July 27, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED (LARRY H MILLER TOYOTA IN CORONA, CA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011148July 27, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER SIDE SLIDING DOOR FAILED TO FUNCTION WHEN THE CONTROL SWITCH WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER (TOYOTA PLACE IN GARDEN GROVE, CA), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE FAILURE WAS 59,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011170July 27, 2017
AIR BAGS
TAKATA RECALL: DESPITE BEING IN ZONE A, MY LOCAL TOYOTA DEALER (SERVCO HAWAII) SAYS IT WILL BE MANY MONTHS BEFORE THEY CAN GET TO FIXING MY AIRBAG (I WAITED ON THE PHONE FOR OVER AN HOUR BEFORE THEY EVEN ANSWERED MY CALL). GIVEN THAT ZONE A CARS ARE AT THE GREATEST RISK OF ACCIDENTAL AIR BAG EXPLOSION, AND GIVEN THAT TOYOTA SAYS THAT THE FRONT SEAT SHOULD NOT BE OCCUPIED UNTIL THE PROBLEM IS FIXED, IT SEEMS INADEQUATE TO JUST TELL THE CONSUMER THAT THEY WILL GET TO IT IN A FEW (INDETERMINATE) MONTHS. I WOULD LIKE MY CAR FIXED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011181July 27, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I AM HAVING A MASSIVE PROBLEM WITH MY VSC. RANDOMLY, REGARDLESS OF SPEEDS (IT'S HAPPENED GOING 70 AS WELL AS 25, AND 40 MPH), MY VSC WILL KICK ON, KILL MY SPEED, AND CAUSE ME TO SWERVE. AS YOU CAN IMAGINE, GOING 70 ON AN INTERSTATE WITH OTHER VEHICLES AROUND AND HAVING THIS HAPPEN IS LIFE THREATENING NOT ONLY TO ME AND MY FAMILY BUT OTHER VEHICLES AROUND ME. READING ON SEVERAL AUTO FORUMS, THIS PROBLEM HAS BEEN DRAWN TO THE ATTENTION OF TOYOTA CORPORATE TO NO AVAIL. IT IS ABSOLUTELY BEYOND ME THAT THEY SEE NO REASON TO FILE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010725July 26, 2017
ENGINE, FUEL/PROPULSION SYSTEM
MY 2008 TOYOTA SIENNA BEGAN TO CREATE A SMOKE SCREEN IMPAIRING ME FROM HAVING A CLEAR VISUAL OF THE ROAD. I HAD TO IMMEDIATELY PULL TO THE SIDE OF THE FREEWAY AND CHECK IF MY VEHICLE WAS ON FIRE. ONCE I INSPECTED THE OUTSIDE AND OPEN THE HOOD TO MAKE SURE NOTHING WAS ON FIRE I NOTICE A PUDDLE OF OIL UNDER THE VEHICLE AN UPON FURTHER LOOK MY ENGINE MOTOR OIL COOLING HOSE HAD BURST, SPRAYING THE MOTOR AND EVERYTHING INSIDE WITH MOTOR OIL. THIS WAS THE 3RD TIME THIS VEHICLE HAS DONE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010801July 26, 2017
STRUCTURE:BODY:DOOR, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. WITHOUT WARNING, THE PASSENGER SIDE SLIDING DOOR OPENED. THE CONTACT DID NOT RECEIVE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER (AUTO NATION TOYOTA CERRITOS, 18700 STUDEBAKER RD, CERRITOS, CA 90703, (562) 802-4000) WHO DISCONNECTED THE FUNCTION, BUT THE FAILURE CONTINUED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). IT WAS UNKNOWN WHEN THE MANUFACTURER WOULD PROVIDE THE REMEDY AND PARTS TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO RECEIVE A SOLUTION TO COMPLETE THE RECALL REPAIRS WITH THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010819July 26, 2017
STRUCTURE:BODY:DOOR
THERE HAS BEEN A RECALL (NHTSA RECALL NO. 16V-858) ON THE TOYOTA SIENNA 2011 MINI VAN, OUR VIN NUMBER IS [XXX]. THE POWER SLIDING DOORS IN OUR VAN DO NOT OPERATE CORRECTLY, CREATING AN UNSAFE ENVIRONMENT FOR OUR YOUNG CHILD. WE ARE VERY UNPLEASED AT THE IRRESPONSIBLE MANNER IN WHICH TOYOTA IS HANDLING THIS RECALL, AS NO SOLUTION HAS BEEN OFFERED TO FIX THIS ISSUE. THOUGH THERE IS A RECALL ON THIS VEHICLE, MONTHS HAVE PASSED AND WE HAVE NOT RECEIVED ANY INFORMATION FROM THE DEALERSHIP OR TOYOTA AS TO HOW THIS DEFECT WILL BE FIXED. WE ARE VERY UNHAPPY CUSTOMERS. PLEASE CONTACT US WITH A REMEDY WHENEVER IT IS AVAILABLE, WE WANT THIS FIXED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010499July 25, 2017
WHEELS
WE PURCHASED OUR SIENNA FEB 2015 FROM A DEALER. IN MAY 2016 WE WERE INFORMED OUR TIRES HAD WORN ON THE INSIDE AND THEY NEEDED TO BE REPLACED AND AN ALIGNMENT NEEDED TO BE DONE. WE DID BOTH AS RECOMMENDED. IN SEPTEMBER 2016 WE WERE TOLD THAT OUR TIRES WERE FEATHERING DUE TO AN ALIGNMENT ISSUE, SO AGAIN THE VAN AS ALIGNED. THE TIRES ARE BALANCED AND ROTATED PER THE RECOMMENDED TIME FRAME. I TOOK MY VAN IN JUNE 2017 TO THE DEALER TO HAVE AN OIL CHANGE DONE AND WAS INFORMED THAT I WILL NEED NEW TIRES SOON. THESE ARE MICHELIN TIRES WHICH ARE 60,000 TIRES. THEY CURRENTLY HAVE 25,859 MILES ON THEM. THE TIRES MEASURED 4/32, 5/32, 5/32, AND 5/32. I HAVE HAD ANOTHER ALIGNMENT DONE IN JUNE. WE ARE NOW LOOKING INTO ANOTHER SET OF TIRES SINCE WE WILL BE MOVING NEXT YEAR AND HAVE LITTLE ONES IN THE CAR TO KEEP SAFE. I HAVE READ SO MANY FORUMS THAT STATE THE EXACT SAME ISSUE WE ARE HAVING. THAT THE TOYOTA SIENNA EATS THROUGH TIRES. I WAS VERY UNHAPPY WITH THE DEALER SHIP WHEN I QUESTIONED THEM WHY THIS IS HAPPENING. I WAS BASICALLY TOLD I HIT POT HOLES AND HAVE THROWN THE ALIGNMENT OUT OF WHACK AND IS CAUSING THE ISSUES. SOMETHING NEEDS TO BE DONE TO FIX THIS! HAVING TO PURCHASE NEW TIRES WHEN THEY HAVEN'T EVEN GONE THROUGH HALF THE MILES THEY ARE SUPPOSED TO IS ABSOLUTELY RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010597July 25, 2017
ELECTRICAL SYSTEM
SIDE DOORS NOT OPEN AND CLOSE SOMETIMES WHEN USE TOUCH BUTTONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010601July 25, 2017
FUEL/PROPULSION SYSTEM
CAR SMELLED OF GAS FROM THE TIME I BOUGHT IT (NEW) AFTER IT WAS STARTED AND IT WAS DRIVEN FOR A FEW MILES. SITTING OVERNIGHT, THE SMELL WOULD DISSIPATE, BUT THE SAME THING HAPPENED EACH DAY -- STRONG GAS SMELL AFTER A FEW MILES OF DRIVING . COLDER WEATHER, THE SMELL WAS MORE PRONOUNCED. DEALER DIDN'T SEE ANY DRIPPING GAS, SO SENT ME HOME TWICE WITHOUT REPAIRS BEING DONE. AFTER THEY KEPT IT OVERNIGHT, THEY SMELLED THE SMELL IN THE MORNING AND ONLY THEN DECIDED TO CALL TOYOTA WHO SAID THERE HAS BEEN A FEW PROBLEMS WITH INJECTOR SEALS. IT WAS REPAIRED AND IS FINE NOW. MY DAUGHTER'S FRIEND HAD THE SAME 2017 SIENNA AND IT CAUGHT FIRE ON THE HIGHWAY AND EXPLODED --- MY GUESS IS THAT THERE IS A VERY SERIOUS ISSUE HERE THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010212July 24, 2017
AIR BAGS
TAKATA RECALL THEY SENT ME A RECALL NOTICE ABOUT ONE YEAR AGO STATING NO SOLUTION YET, IN THE MEANTIME, DEATH MAY OCCUR IF PASSENGER SIDE AIRBAG DEPLOYS. SO FOR A YEAR NO ONE CAN SIT IN THE PASSENGER SEAT, ABOUT A WEEK AGO I FINALLY GET A NOTICE THAT THEY HAVE THE PARTS NOW. I CALL THEM AND THEY PUT ME ON A WAIT LIST THAT THE SAN JOSE STEVEN'S CREEK TOYOTA DEALER TELLS ME IS GOING TO BE 4 TO 6 WEEKS WAIT. SO FOR A YEAR, NO ONE CAN SIT ON THE PASSENGER SEAT OR FEAR OF DEATH IF THE AIRBAG DEPLOYS. NOW ITS 4 TO 6 MORE WEEKS LONGER. I HAVE 2 CHILDREN SEATS INSTALLED IN THE MIDDLE ROW AND THE BACK SEATS ARE FOLDED DOWN TO CARRY CARGO. WHERE IS MY WIFE SUPPOSED TO SIT IN THE MEANTIME?!? THIS IS A RIDICULOUSLY LONG TIME THAT I'M NOT ABLE TO USE MY PASSENGER SIDE SEAT. THIS IS CRIMINAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006682July 21, 2017
WHEELS
BOUGHT A 2017 SIENNA AWD ON 7/15 FROM VENTURA TOYOTA . ALTHOUGH THE SALESMAN THERE WAS CONFUSED WHETHER IT HAD A SPARE TIRE, MY BEEF IS WITH THE MANUFACTURER WHO DOESN'T SHOW THE LACK OF A SPARE IN THEIR SALES BROCHURE. THEY STATE THAT THEY HAVE RUN FLAT TIRES AND THEY HAVE NO ROOM FOR A SPARE TIRE. THE TIRES THEY PROVIDE ON THIS NEW VAN ARE BRIDGESTONE TURANZA EL400-02 . THESE TIRES ARE REPORTED TO HAVE A TREAD MILEAGE LIMIT OF ABOUT 15,000 MILES AND HAVE NO WARRANTY ON TREAD. I WOULD NOT HAVE BOUGHT THE VAN IF I KNEW IT DIDN'T HAVE A SPARE TIRE OR THAT I COULD NOT BUY AND USE A DONUT TIRE, IF NECESSARY. TOYOTA HEADQUARTERS INFORMED ME THAT USING A DONUT SPARE OR CHANGING TO CONVENTIONAL TIRES WOULD VOID THE WARRANTY ON ANY PART THEY FELT IT AFFECTED. AFTER TALKING TO A FEW TIRE DEALERS I FIND THE TIRES THEY USE HAVE BEEN A PROBLEM AND HAS SINCE BEEN REPLACED WITH BRIDGESTONE DRIVEGUARD WHICH DOES HAVE A TREAD WARRANTY. I'VE REQUESTED A CREDIT FOR THESE TIRES FROM TOYOTA HEADQUARTERS AND HAVE BEEN REJECTED. TOYOTA HAS NOT INFORMED PROSPECTIVE BUYERS OF THIS FLAW OR HAVE THEY REPLACED THESE TIRES THAT DON'T MEET TREAD EXPECTATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006495July 20, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. IN ADDITION, THE VEHICLE WAS SHIFTED INTO PARK THEN INTO THE DRIVE POSITION AND RESTARTED THE VEHICLE BUT STILL THE VEHICLE FAILED TO RESPOND. THE CONTACT MENTIONED THE ACCELERATOR PEDAL WAS DEPRESSED WITH FORCE AND THE VEHICLE STARTED TO OPERATE HOWEVER, AN ABNORMAL GRINDING NOISE WAS COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO A BILL FOX TOYOTA AT 755 S ROCHESTER RD, ROCHESTER HILLS, MI 48307 WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THAT APPROXIMATE FAILURE MILEAGE WAS 2,873.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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