Toyota Sienna Complaints

9,048 consumer complaints on file.

#11021971September 6, 2017
UNKNOWN OR OTHER
2011 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO DEALERSHIPS FAILURE TO REMEDY THE DEFECTS/RECALL ISSUES. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING RECALLS BON11V560 AND GOP16V340. UPDATED 09/06/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021687September 6, 2017
WHEELS
VAN HAS EXCESSIVE TIRE WEAR CHARACTERISTICS. NO MATTER WHAT THE RATING OR QUALITY OF THE TIRE, THEY ONLY LAST AT MOST 25,000 MILES. ALIGNMENT IS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021730September 6, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT HEARD A WHINING NOISE FROM THE REAR OF THE VEHICLE WHENEVER THE VEHICLE WAS BEING DRIVEN OVER 10 MPH. THE CONTACT TOOK THE VEHICLE TO THE STEVENSON TOYOTA EAST DEALER (444 HAVANA ST, AURORA, CO 80012; 303-340-2170) WHERE IT WAS DIAGNOSED THAT THE REAR DEFRENSIONER COUPLING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT, DESPITE THE REPAIR CALLING FOR THE SAME PART AS A PREVIOUS RECALL (NHTSA CAMPAIGN NUMBER UNKNOWN), THEY WOULD NOT BE ABLE TO ASSIST WITH THE REPAIR. THE MODEL OF THE VEHICLE WAS DIFFERENT AND THE VEHICLE WAS NO LONGER COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021554September 5, 2017
STEERING
A DEALERSHIP INSPECTION ON AUGUST 30, 2017, ON MY 2009 SIENNA VAN WITH 76,096 MILES ON IT I WAS TOLD THE POWER STEERING UNIT WAS LEAKING AND NEEDED TO BE REPLACED. THE COST WOULD BE 1014.98 PLUS ALIGNMENT, SHOP FEES, AND TAXES. MY DAUGHTER HAS A 2010 SIENNA VAN WITH OVER 100,00 MILES AND HAS NOT HAD THAT PROBLEM. SOMETHING IS AMISS WITH TOYOTA AND THEIR STEERING SYSTEM. I HAVE DONE SOME RESEARCH AND FOUND THAT THE STEERING LEAKAGE SEEMS TO BE A COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021062September 1, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SEEGER TOYOTA, ST, LOUIS , MO 63141, 314-453-2377) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021149September 1, 2017
AIR BAGS
TAKATA RECALL: SEPTEMBER 2017, RECALL STILL INCOMPLETE, CALLED HOTLINE, WAS TOLD NO REMEDIATION AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021150September 1, 2017
ELECTRICAL SYSTEM
MANUFACTURER RECALL NUMBERG04 NHTSA RECALL NUMBER16V858 SEPTEMBER 2017 RECALL STILL INCOMPLETE. CALLED HOTLINE AND WAS TOLD NOTHING CAN BE DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020877August 31, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MOSS MOTORS (LOCATED AT 12630 MOTOR WAY, MORENO VALLEY, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). UPDATED 10/26/17*LJ THE CONSUMER STATED THE AIRBAG RECALL WAS COMPLETED. UPDATED 11/2/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020584August 30, 2017
UNKNOWN OR OTHER
I TOOK MY TOYOTA 2006 SIENNA IN TO THE LOCAL DEALER ON 9/3/16 TO HAVE THE SPARE TIRE CABLE REPLACED UNDER WARRANTY AFTER RECEIVING A LETTER FROM TOYOTA. I ASKED THE SERVICE ADVISOR IF THE VAN HAD ANY OTHER RECALLS OR WARRANTY THROUGH TOYOTA. I WAS TOLD YES FOR THE REAR LIFT GATE STRUTS BUT PARTS WOULD HAVE TO BE ORDERED. I ASKED ABOUT THE MELTING DASHBOARDS SINCE MY FATHER HAD SEEN IT ON THE NEWS AND THE VAN WAS ON THE LIST; EVEN THOUGH AS WITH THE LIFT GATE, I DID NOT RECEIVE A LETTER FROM TOYOTA. I ASKED FOR THE DASHBOARD PARTS TO BE ORDERED AT THE SAME TIME THE LIFT GATE PARTS WERE ORDERED. THE SERVICE ADVISOR TOLD ME THAT THE DASHBOARD DID NOT APPLY TO MY VAN. I WENT TO THE DEALER, ASKED FOR THE DASHBOARD AND WAS TOLD NO ON 9/3/16. I DROVE THE VAN ON AUGUST 19, 2017 AND LEFT IT PARKED IN A PARKING LOT FOR 15 MINUTES. WHEN I RETURNED I HAD A MELTING DASH! IT WAS ALL GOOEY AND STICKY TO THE TOUCH. IT WAS SHINING LIKE IT WAS COATED IN GREASE OR OIL. THE GLARE REFLECTED IN THE WINDSHIELD AND I COULD NOT SEE. I WAS ONLY 4 MILES FROM HOME AND I CRAWLED ON THE EDGE OF THE ROAD WITH THE WINDOW OPEN. I CALLED TOYOTA WHEN I GOT HOME AND FILED A CASE WHEN THEM. I WAS TOLD THE EXTENDED WARRANTY HAD EXPIRED, SO THEY WOULD NOT HELP WITH THE REPLACEMENT OF THE DASHBOARD. I WENT TO THE DEALER ON 8/22/17, WHERE I HAD ASKED FOR THE DASHBOARD BACK ON 9/3/16 AND WAS TOLD THEY SIDED WITH TOYOTA, THEY WOULD NOT EVEN ORDER IT UNLESS I PAID IN ADVANCE. I ASKED THIS SECOND SERVICE ADVISOR TO LOOK AT THE DASH AND CONFIRM IT WAS THE MELTING DASHBOARD PROBLEM. HE DID CONFIRM IT. I ASKED HIM HOW IT WAS POSSIBLE TO HAVE JUST GOTTEN STICKY ON 8/19/17. HE TOLD ME THAT IF IT WAS NOT STICKY WHEN I ASKED FOR THE REPLACEMENT, ACCORDING TO INSTRUCTIONS FROM TOYOTA, THIS IS WHY THE DEALER DID NOT ORDER IT. IT WOULD COST ME OVER $2000 FOR A REPLACEMENT DASH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020600August 30, 2017
STRUCTURE
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE HOSELTON TOYOTA DEALER LOCATED IN EAST ROCHESTER, NY WAS CONTACTED AND ADVISED THAT THEY WERE UNABLE TO SCHEDULE AN APPOINTMENT UNTIL OCTOBER OF 2017. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020629August 30, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARK MILLER TOYOTA LOCATED AT 730 S W TEMPLE, SALT LAKE CITY, UT WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020294August 29, 2017
WHEELS
OUR SIENNA HAS EXPERIENCED UNREASONABLY EXCESSIVE TIRE WEAR EVEN WITH PROPER ROTATION. THE VEHICLE HAS BEEN DRIVEN NORMALLY AND NEVER BEEN IN AN ACCIDENT OR HAD A MAJOR MISALIGNMENT-CAUSING ISSUE. THE OUTSIDE TREAD OF THE FRONT TIRES HAS BEEN ESPECIALLY AFFECTED. THIS HAS LEAD TO EXCESSIVE RISK WHILE DRIVING UNDER NORMAL ASSUMPTIONS ABOUT TIRE WEAR. THE IMAGE UPLOADED SHOWS THE FRONT TIRE (TOP) AND REAR TIRE (BOTTOM). THE WEAR IS ON THE TOP TIRE ON THE RIGHT SIDE OF THE IMAGE. NOTE THAT BOTH SIDES OF TIRES WERE NEARLY IDENTICAL, INDICATING A TOE ISSUE OR THAT THERE IS A TOYOTA DESIGN ISSUE THAT LEADS TO EXCESSIVE WEAR. INCIDENTALLY, ONLINE FORUMS AND TOYOTA DEALERSHIP EXPERIENCES HAVE SHOWN THIS TO BE A CONSISTENT AND COMMON PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020427August 29, 2017
AIR BAGS
TAKATA RECALL. MY RECALL IS LISTED AS: "JAN 09,2017 MANUFACTURER RECALL NUMBERG1P NHTSA RECALL NUMBER17V006 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE". IT HAS BEEN 9 MONTHS NOW AND I'M DRIVING WITH MY KIDS IN THIS VEHICLE. I NEED TO GET THIS RECALL WORK DONE WITH NO FURTHER DELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020434August 29, 2017
AIR BAGS
CALLED THE DEALERS AS PER THE WEBSITE AND THEY ARE NOT FIXING THE PROBLEM YET. LEXUS DEALER SAYS CALL TOYOTA AND TOYOTA DEALER SAYS WE DON'T HAVE A FIX YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020118August 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KENDALL TOYOTA OF FAIRBANKS AT (855) 981-5600 (LOCATED AT 1000 CADILLAC CT, FAIRBANKS AK 99701) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020208August 28, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019845August 26, 2017
AIR BAGS, STRUCTURE:BODY
AUTONATION TOYOTA ARAPAHOE DEALER (HTTP://WWW.AUTONATIONTOYOTAARAPAHOE.COM) ORDERED THE PARTS NEEDED FOR THE POWER SLIDING DOOR RECALL BUT THEY REFUSED TO INSTALL THE PARTS. THE VAN HAS BEEN CONVERTED TO A REAR ENTRY WHEELCHAIR VAN - ATS ADVANTAGE REAR ENTRY LONG (86 INCH CHANNEL) HTTP://WWW.ATSMOBILITY.COM/VEHICLE-CONVERSIONS. PLEASE HELP ME UNDERSTAND WHAT NEEDS TO BE DONE TO HAVE THE PARTS INSTALLED FOR THIS RECALL ON THIS REAR ENTRY CONVERSION WHEELCHAIR VAN. I HAVE ATTACHED A COPY OF THE BUSINESS CARD FOR THE TOYOTA ASSISTANT SERVICE MANAGER, JASON VUKOV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019919August 26, 2017
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD CRACKING HAS BECOME SIGNFICANTLY WORSE IN THE LAST MONTH AND THERE IS CONCERN ABOUT INTEGRITY OF DASHBOARD COMPONENTS, INCLUDING INSTALLED AIRBAGS WHICH ARE IN DASHBOARD AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019302August 24, 2017
UNKNOWN OR OTHER
THE POWER SLIDING DOORS WOULD NOT OPEN BY PUSHING THE BUTTON. THE POWER BUTTON WAS IN THE ON POSITION. IN ORDER TO OPEN THE DOOR WE HAD TO TRY IT MANUALLY AND WHEN THAT WAS DONE THE CABLE BROKE. THE FOLLOWING WEEK THE OTHER POWER SLIDING DOOR CABLE BROKE AS WELL. AFTER THE CABLE BROKE YOU COULD NOT EVEN OPEN THE DOOR MANUALLY WITH THE POWER BUTTON IN THE OFF POSITION. THIS IS A SAFETY ISSUE AS TO IF A CHILD OR PERSON WAS IN THAT SEAT AND WOULD BE UNABLE TO GET OUT IN THE CASE OF AN EMERGENCY. THE VEHICLE WAS IN A STATIONARY POSITION WHEN THIS HAPPENED. NOW THE ONE DOOR WILL BECOME UNLODGED AND OPEN WHILE DRIVING DOWN THE HIGHWAY. I DO KNOW THAT THERE IS A SAFETY RECALL ON THAT PORTION OF IT BUT I BELIEVE THAT THE CABLES FOR THE POWER DOORS SHOULD BE INCLUDED BECAUSE I DO BELIEVE THAT THEY ARE A CAUSE TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019317August 24, 2017
UNKNOWN OR OTHER
THE SIDE GLASS ON MY 2013 TOYOTA SIENNA VAN WAS BROKEN OUT BY A ROCK, WHILE MY WIFE WAS DRIVING ON THE FREEWAY, THE GLASS LITERALLY EXPLODED THROWING CHIPS OF GLASS EVERYWHERE IN THE VEHICLE. IF ONE OF MY GRANDSONS OR A PERSON HAD BEEN SETTING IN ONE OF THE BACK SEATS THEY WOULD HAVE BEEN SERIOUSLY INJURED!!! THE SIDE GLASS ON THESE VEHICLES NEED TO BE SAFETY GLASS SO THIS WOULD NEVER HAPPEN, IT WOULDN'T SHATTER LIKE THAT AND SERIOUSLY HURT SOMEONE. I DID CONTACT TOYOTA CUSTOMER SERVICE AND THEY SAID THAT IT WAS SAFETY GLASS AND IT WAS MADE TO BRAKE INTO PIECES, I TOLD THEM THAT THEY NEEDED TO MAKE THE GLASS LIKE THE FRONT WINDSHIELD WITH A LAYER OF SAFETY PLASTIC IN THE MIDDLE AND THEY SAID THATS THE WAY IT IS AND ITS ALL THAT IS REQUIRED OF THEM TO HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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