Toyota Sienna Complaints

9,048 consumer complaints on file.

#11030787October 2, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNWON TOYOTA DEALER LOCATED IN METAIRIE, LOUISIANA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030690October 1, 2017
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030748October 1, 2017
AIR BAGS, UNKNOWN OR OTHER
I HAVE TWO RECALLS ASSOCIATED WITH THIS MINIVAN. ONE WITH THE TAKATA AIRBAG, ANOTHER WITH THE SLIDING DOOR. CALLED THE DEALER MOSSY TOYOTA AT SAN DIEGO IN LATE JULY BUT THERE IS NO HELP OVER TWO MONTHS ON EITHER PROBLEM. I AM NOT SURE WHAT TO DO NEXT? CAN YOU PLEASE GIVE ME SOME INSTRUCTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030666September 30, 2017
AIR BAGS
TAKATA RECALL. IT HAS BEEN ALMOST A YEAR AND HALF SINCE TOYOTA INFORMED ME THAT I SHOULDN'T ALLOW ANYONE TO RIDE IN THE FRONT SEAT OF MY VAN. YOU CAN IMAGINE THE INCONVENIENCE THIS HAS CAUSED!!! NOW THEY SAY THERE IS A SOLUTION BUT THE TOYOTA DEALERS CLAIM THEY DON'T HAVE THE AIR BAGS AND THEY DON'T KNOW WHEN THEY WILL GET THEM. MY FAMILY IS NOT SAFE IN MY VEHICLE. HOW LONG SHOULD I HAVE TO DEAL WITH THEIR INCOMPETENCE AND DISREGARD FOR THE SAFETY OF MY FAMILY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030461September 29, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LIA TOYOTA OF COLONIE, 2116 CENTRAL AVE, SCHENECTADY, NY 12304) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 888-270-9371 AND STATED THAT THE PARTS WERE AVAILABLE AND TO CONTACT THE DEALER. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030466September 29, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
THE CABLE IN THE REAR PASSENGER SLIDING DOOR FOR THE MINIVAN BECAME FRAYED/RUSTED AND SNAPPED, CAUSING A LONG METAL CABLE TO BE HANGING OFF THE DRIVER SIDE OF THE VEHICLE (POSSIBLY COULD HAVE HIT OTHER CARS) AND THE DOOR NO LONGER WORKS. THE CAR WAS STATIONARY (CLOSING DOOR) WHEN THIS HAPPENED. THE DOOR WAS HARD TO OPEN/CLOSE BEFORE THIS HAPPENED, AND THEN THE CABLE JUST BROKE ONE DAY. TOYOTA HAS A "WARRANTY ENHANCEMENT" FOR THIS ISSUE FOR MODELS THROUGH 2007, BUT ARE SAYING THEY WILL NOT COVER IT FOR THE EXACT SAME ISSUE IN A 2009 SIENNA, DESPITE EVIDENCE I'M FINDING ONLINE THAT MANY OF THE 2008S AND BEYOND ARE HAVING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030315September 28, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BILL PENNEY TOYOTA, 4808 UNIVERSITY DR NW, HUNTSVILLE, AL 35816) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029890September 26, 2017
UNKNOWN OR OTHER
THE WINDOWS ON ALL 4 DOORS OF THIS VEHICLES ARE CONSTANTLY HAVING DIRT/DEBRIS GETTING INSIDE THE DOOR. YOU CAN SEE THIS ON THE WINDOWS, AND THE FRONT ONES ARE THE WORST. IT'S A CONSTANT SOURCE OF ISSUE WITH SCRATCHING SOUNDS FROM THE WINDOWS GOING UP AND DOWN. THE OTHER ISSUE THAT HAS BEEN ONGOING FOR 4-5 MONTHS IS THE DRIVER'S SIDE WINDOW SEAL - IT BECOMES DETACHED FROM WINDOW FRAME AND EVENTUALLY GOES BACK INTO PLACE ONCE WINDOW PRESSES INTO THE DOOR. I HAVE HAD THE SEAL PUT BACK IN BY DEALER, HOWEVER, THE FIX DIDN'T LAST 2 MONTHS. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029975September 26, 2017
ELECTRICAL SYSTEM
2013 TOYOTA SIENNA MINIVAN THE POWER DOORS NO LONGER CLOSE AND OPEN PROPERLY, THEY ESSENTIALLY STICK, AND WE HAVE TO MANUALLY GET OUT, AND SLAM IT SHUT WITH GREAT FORCE. THE CAR DOOR OPENED ONCE WHILE I WAS DRIVING. MY CHILD ON THAT SIDE WAS WEARING A SEATBELT, I PULLED OVER, AND HAD TO GET OUT TO SHUT THE DOOR WITH GREAT FORCE. FOR A LONG PERIOD, TOYOTA DIDN'T HAVE A FIX FOR THIS PROBLEM. I HAVE BEEN CALLING THE DEALERSHIP REGULARLY TO SEE IF THE "FIX" HAD ARRIVED. FINALLY, IN AUGUST I WAS TOLD THAT IT HAD, AND THAT THE SOONEST THEY COULD FIX MY CAR WAS DECEMBER 27!!! I HAVE TOLD THEM THAT I PAID FOR A FEATURE, TO HAVE POWER DOORS WHICH BOTH WORKED AND DIDN'T POSE A SAFETY LIABILITY. I HAVE ASKED FOR EITHER A LOANER CAR, OR COMPENSATION. THEIR RESPONSE HAS BEEN THAT THEY APOLOGIZE FOR THE INCONVENIENCE, BUT THAT THEY ARE NOT WILLING TO GIVE ME ANOTHER CAR, OR COMPENSATE ME. I HAVE FOUR CHILDREN, ONE OF WHOM IS SPECIAL NEEDS.IN ORDER TO ENSURE SAFETY, I HAVE HAD TO DISABLE THE POWER FEATURE. I BOUGHT THE CAR WITH THE POWER FEATURE BECAUSE IT'S SOMETHING THAT WE RELY ON. I FEEL THAT I SPENT MONEY ON SOMETHING THAT IS DEFECTIVE, AND A SAFETY LIABILITY, AND WE ARE BEING PENALIZED, AS OPPOSED TO THE COMPANY ASSURING OUR SAFETY AND SATISFACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030065September 26, 2017
STRUCTURE:BODY
LLEVE EL TOYOTA POR UN RECALL REPARAR CINTURONES EN 2016 EN ESA MISMA OCACION,REPORTE QUE EL DASHBOARD PRESENTABA GRIETAS PEQUEAS DIJERON TOYOTA NO SE HACA RESPONSABLE POR ESE DAO Y LISTO NO TUVE MS QUE RESIGNARME SABIENDO ERA ERROR DE FABRICA EL CAR CASI NO SE USA EL MES 05/2017 TOC PAGAR LA REGISTRACION Y PIDEN ANOTAR EL MILLAJE TOM UNA FOTO DE NOCHE CON FLASH Y A VER FOTO SE NOT UNAS GIETAS FUE CUANDO PROCED A IR INSPECCIONAR BIEN EL DASHBOARD ME PERCAT SE HABAN FORMADO GRIETAS MS GRANDES Y EN LUGARES MUY DIFCILES DE VER FUI A TOYOTA EN COTTMAN AV PHILADELPHIA.PA Y PED HABLAR CON UN REPRESENTANTE Y EXPLIQU TODO Y QUE HABIA REPORTADO ESTE DAO DESDE 2016 Y ME DENEGARON LA AYUDA ME DIJO NO PODA HACER NADA,PORQUE YA SE HABIA PASADO EL TIEMPO QUE TOYOTA DIO PARA REPARAR DIJE PORQU NUNCA ME AVISARON O ENVIARON UN RECALL COMO LO HICIERON ANTES Y ME DIJO SEGURO SE EXTRAVI MI CORREO QU YO PUEDO CREER SE EXTRAVIE UNO O DOS CORREOS PERO USTED DICE FUERON VARIAS VECES QUE TOYOTA DIO TIEMPO A SOLUCIONAR ESTO Y PORQU LA PRIMERA VEZ REPORTE ESTE DAO ME LO NEGARON USTEDES TIENEN MI CORREO-E Y OTROS Y RESPONDI NO PODA HACER NADA,UN EMPLEADO ESCUCHO MI PROBLEMA SE ACERC Y EN VOZ BAJA ME RECOMEND PONER QUEJA A SERVICIO AL CLIENTE LO HICE PERO SE NEGARON AYUDARME AN EXPLICANDO TODO Y TOYOTA SABE ES UN DAO DE FBRICA NO ENTIENDO SI ES UN RECALL ESTOS NO CADUCAN Y ELLOS DICEN NO ES UN RECALL SINO ES UN RECALL,ENTONCES COMO DICEN ME AVISARON Y NUNCA RECIB TAL AVISO NO PUES O SABER SI HAY QUE LLEVAR EL CAR A TOYOTA PARA UN RECALL O OTRA COSA SI TOYOTA NO ME AVISA ELLOS TIENEN EN SUS REGISTROS MIS DATOS QUE CURIOSO TOYOTA DICE SEGURO SE EXTRAVIO CORREO Y A LOS DAS ME LLEGA AVISO OFRECIENDO SUS SERVICIOS Y COMO LE DIJE A ESTA PERSONA DE TOYOTA,PARA QUE SE VAN A ROBAR DE BUZN UN AVISO SI ESO SLO LE SIRVE A MI VEHCULO SEA UN RECALL O OTRO TIPO DE AVISO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025235September 25, 2017
AIR BAGS
WE HAVE CONTACTED TOYOTA CORPORATE ON SEVERAL OCCASIONS REGARDING OUR TAKATA AIR BAG RECALL, CORP CASE NUMBER 1704280638 AND AFTER SEVERAL RUN - AROUNDS, DEALING WITH TOYOTA CORPORATE AND THE DEALERSHIP, TOYOTA HAS NOT PERFORMED THE RECALL FIX FOR THE TAKATA AIR BAGS. THE DEALERSHIP WE WERE WORKING WITH IS LISTED BELOW. I HAVE YET TO RECEIVE A NOTICE IN THE MAIL FROM TOYOTA SAYING THAT MY RECALL FIX IS AVAILABLE. RICK HENDRICK TOYOTA SCION SANDY SPRINGS ADDRESS: 6475 ROSWELL RD NE, ATLANTA, GA 30328 HOURS: OPEN TODAY 8:30AM'9PM SERVICE DEPT: 404-256-3392
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025347September 25, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
TAILGATE SENSOR AND LOCKING MECHANISM ALARM AND LIGHTING GOES ON AND OFF INTERMITTENTLY INDICATING TAILGATE LATCH INSECURE WHILE VEHICLE IS IN MOTION DISTRACTING DRIVER. TAILGATE DOOR LATCH INSECURE PLACING DRIVER, PASSENGERS AND CONTENTS AT RISK IN THE EVENT OF MOVEMENT OF THE VEHICLE AS WELL AS TO OTHER VEHICLES ON THE ROAD IN THE EVENT OF A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025374September 25, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FOOTHILLS TOYOTA IN BURLINGTON, WASHINGTON WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025478September 25, 2017
STRUCTURE:BODY
FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, (AT 40 MONTHS, BUT LESS THAN THE MILEAGE WARRANTY), BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, SHOULD CHECK THE HINGE AND PIN TENSION AND HAVE IT FIXED WHILE IT COULD BE UNDER WARRANTY. THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. CURRENTLY GETTING AN ESTIMATE FROM THE DEALERSHIP. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025134September 23, 2017
UNKNOWN OR OTHER
POWER SLIDING DOOR RECALL. I HAVE NOT RECEIVED ANY LETTER/EMAIL ON THE STATUS OF THE RECALL SINCE THE INITIAL NOTIFICATION. IS IT MY RESPONSIBILITY TO CONTACT TOYOTA ON THE STATUS OF THE RECALL PARTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025187September 23, 2017
ELECTRICAL SYSTEM
A CABLE ON THE PASSENGER SIDE DOOR OF MY TOYOTA 2008 SIENNA BROKE AND STARTED MAKING A STRANGE NOISE. I AM UNABLE TO OPEN THE DOOR FULLY AND MY CHILDREN ARE UNABLE TO GET OUT ON THIS SIDE OF THE CAR - A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024811September 21, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOYOTA PASADENA LOCATED AT 3600 E FOOTHILL BLVD, PASADENA, CA 91107 AT PHONE NUMBER (626) 795-9787 SEVERAL TIMES WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024857September 21, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TEAM TOYOTA AT (219) 898-4466 (LOCATED AT 400 INDIANAPOLIS BLVD, SCHERERVILLE, IN 46375) WHERE AN APPOINTMENT WAS SCHEDULED FOR AUGUST 17, 2017. WHEN THE VEHICLE WAS TAKEN TO THE DEALER ON THAT DATE, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT PARTS WERE AVAILABLE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO ANY TOYOTA DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024651September 20, 2017
STRUCTURE, STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE EXITING THE VEHICLE, THE DRIVER SIDE SLIDING DOOR MADE CONTACT WITH THE PASSENGER AND FAILED TO RETRACT. THE PASSENGER SUSTAINED AN INJURED BACK, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT INDICATED THAT THE SAFETY FEATURE, WHICH ALLOWED THE SLIDING DOORS TO RETRACT WHEN MAKING CONTACT WITH SOMETHING, HAD FAILED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND DID NOT BEGIN UNTIL AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V858800 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER (FRONTIER TOYOTA IN VALENCIA, CA), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,950. *LN CONSUMER STATED SLIDING DOOR - DRIVERS SIDE MALFUNCTIONED UPDATED 7/19/18*JB ... *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11024273September 19, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIVERSIDE TOYOTA, 2025 US-41, MARQUETTE, MI 49855, (906) 228-4900) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE SLIDING DOORS ON BOTH SIDES OF THE VEHICLE AND THE REAR DOOR WERE SLOW TO OPEN. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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