Nissan Murano Complaints

5,967 consumer complaints on file.

#10345164July 25, 2010
SEATS
I JUST RECENTLY PURCHASED A USED 2005 MURANO. THE CAR NOW HAS APPROXIMATELY 70,750 MILES ON IT. AS I WAS GETTING INTO THE CAR TO GO GET GROCERIES, I FELT THE SEAT IMMEDIATELY ROCK TO THE REAR LEFT. I GOT OUT OF THE CAR TO SEE WHAT WAS WRONG AND BECAUSE OF THE PLASTIC NEAR THE BASE OF THE SEAT I WASN'T ABLE TO IDENTIFY, BUT NOTICED THAT I COULD LIFT THE SEAT UP BACK AND FORTH. I DIDN'T PURCHASE AN EXTENDED WARRANTY WHICH I BELIEVE WOULDN'T HAVE MATTERED ANYWAY FROM EVERYONE'S PREVIOUS POSTINGS, BUT I CANNOT AFFORD 1000$ FOR A REPAIR THAT EVERYONE SEEMS TO BE HAVING IN THE SAME EXACT PLACE. THIS SHOULD BE A SAFETY HAZARD AND ONE THAT IS FIXED BY NISSAN. THIS ISN'T A RADIO GOING OUT OR ANYTHING OF THE SORT. THE SEAT MOVES WHEN YOU MAKE TURNS, ETC, AND MAKES ME WONDER IF IT REALLY WAS WORTH PURCHASING THIS CAR FOR THIS AMOUNT OF MONEY FOR THIS TO HAPPEN 2 MONTHS LATER. NISSANS ARE SUPPOSED TO BE FANTASTIC CARS AND HOLD THEIR VALUE. SO FAR, I AM NOT SEEING IT. PLEASE RECALL THIS DEFECT. IT SHOULDN'T TAKE PEOPLES LIVES TO BE PUT AT RISK TO HAVE ANYTHING DONE. LOOK WHAT HAPPENED WITH TOYOTA? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345210July 25, 2010
FUEL SYSTEM, OTHER
NISSAN MURANO 2003 - IN THE MIDDLE OF DRIVING ON A HIGHWAY GOING 45 MPH, THE ENGINE SHUTS DOWN AND LUCKILY, I WAS ON THE DECLINE SIDE OF A BRIDGE AND WAS ABLE TO ROLL SAFELY TO THE SIDE WITHOUT INCIDENT. I HAD MY 2 YEAR OLD SON AND WIFE IN THE CAR AND CANNOT IMAGINE WHAT WOULD HAVE HAPPENED IF THE CAR SHUT OFF ON THE INCLINE SIDE OF THE BRIDGE. THE CAR WAS TOWED AND THE MECHANICS INSPECTED THE CAR AND FOUND THAT THE FUSE FOR THE FUEL SYSTEM BURNT OUT. THEY HAVE NO IDEA HOW THAT FUSE COULD HAVE BURNT OUT. ONCE REPLACED THE CAR FUNCTIONED WITH NO ISSUES. I AM NOT SURE IF THIS HAS HAPPENED TO ANYONE ELSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345070July 24, 2010
VISIBILITY
2007 NISSAN MURANO (LEASED VEHICLE UNDER WARRANTY THAT DEALER /MOSSY NISSAN REFUSES TO REPAIR UNDER $500 FOR PARTS ALONE) SAFETY HAZARD SUN VISORS FLOP DOWN AND COMPLETELY BLOCK VISION. HAPPENS CONSTANTLY OR WHENEVER VEHICLE HITS A SLIGHT BUMP ON THE ROAD. DRIVER'S SIDE IS MOST EFFECTED HOWEVER SOMETIMES (AT LEAST TWICE A DAY) BOTH VISORS FLOP DOWN AND BLOCK VISIBILITY COMPLETELY. BOTH MY WIFE AND I ARE TALL. SHE'S 5'8" AND I'M 6'2". THIS IS A SERIOUS IF NOT FATAL SAFETY HAZARD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344838July 23, 2010
LATCHES/LOCKS/LINKAGES
ON MY 2004 MURANO SL AWD DRIVER SIDE DOOR LOCK STOPPED WORKING IN 2008. I DOES NOT RESPOND TO REMOTE CONTROL SO I HAVE TO USE A KEY TO OPEN/CLOSE IT. IN 2007 THE LOCK BECAME LAZY THEN ONE DAY IT STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344842July 23, 2010
VISIBILITY
DRIVER SIDE SUNVISOR ON MURANO SUDDENLY DOES NOT STAY FULLY UP OR FULLY DOWN. MAKES IT VERY DIFFICULT TO SEE. COULD CAUSE HEAD INJURIES IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344894July 23, 2010
VISIBILITY
THE DRIVER SIDE SUN VISOR UNEXPECTEDLY DROPS, BLOCKING THE DRIVER'S VIEW. FOR ME IT COMPLETELY OBSCURES MY VIEW. THIS WILL HAPPEN RANDOMLY. THE WARRANTY DOES NOT COVER THE REPAIR (REPAIR COSTS IN EXCESS OF $435 QUOTED TO ME). I HAVE READ PAGES AND PAGES OR ONLINE FORUMS WITH PEOPLE HAVING THE SAME PROBLEM WITH 2003 MODEL YEAR THROUGH 2006. NISSAN DOES NOT OFFER A REPAIR OR RECALL AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344978July 23, 2010
VISIBILITY
THIS IS ANOTHER COMPLAINT ABOUT THE DRIVER'S SIDE SUN VISOR THAT DROPS DOWN UNEXPECTEDLY. MY DAUGHTER, WHO IS JUST LEARNING TO DRIVE, ALMOST HAD AN ACCIDENT BECAUSE SHE WAS STARTLED WHEN IT DROPPED DOWN. THE COST TO REPLACE IS OVER $300 SO WE ARE TRYING WAYS TO KEEP IT FROM DROPPING DOWN. IT SHOULD BE A RECALL AS IT IS A SAFETY HAZARD. THERE ARE NUMEROUS COMPLAINTS ABOUT THIS ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344653July 22, 2010
VISIBILITY
1. NISSAN MURANO'S SUN VISORS SLOWLY BREAK AND FALL DOWN AND WONT STAY UP. 2. IT WILL NOT STAY UP NOW CAUSING MAJOR SAFETY ISSUES. 3. PART IS WAY TO EXPENSIVE TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344795July 22, 2010
VISIBILITY
DRIVER AND PASSENGER SIDE SUN VISORS FALL WITH ANY MINOR BUMP (OR EVEN WITHOUT ANY JARRING AT TIMES). NOT ONLY DOES IT STARTLE THE DRIVER WHEN IT HAPPENS (POSSIBLY LEADING TO ERRATIC DRIVING, BUT IT BLOCKS THE DRIVER'S FIELD OF VISION CREATING A FURTHER SAFETY HAZARD. MANY TIMES SIMPLY RAISING THE VISOR UP DOES NOT WORK AND IT FALLS AGAIN LEAVING THE DRIVER TRYING TO HANDLE THE CAR SAFELY WITH ONE HAND WHILE SIMULTANEOUSLY TRYING TO KEEP THE VISOR OUT OF HIS FIELD OF VISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344803July 22, 2010
VISIBILITY
I OWN A 2003 MURANO. THE DRIVER'S SIDE VISOR FAILS TO STAY IN PLACE WHEN PUSHED TOWARD THE WINDSHIELD. IT WILL, IF YOU PUSH IT UP, STAY THERE ONLY A COUPLE SECONDS. WHEN IT FALLS, IT BLOCKS OUT HALF OF YOUR VISION, MAKING IT IMPOSSIBLE TO SEE CARS IN FRONT OF YOU. I HAVE A VISOR I CAN NEVER USE. I CAN'T BLOCK OUT THE SUN IN MY EYES, AND IF I CHOSE TO, I AM CHOOSING TO NOT SEE CARS IN FRONT OF ME. VISOR NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344475July 21, 2010
VISIBILITY
2007 NISSAN MURANO S AWD FLOPPING SUN VISOR IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344580July 21, 2010
LATCHES/LOCKS/LINKAGES
FOUR OUT OF FIVE OF THE DOOR LOCKS ON MY 2005 NISSAN MURANO DO NOT WORK AND THE DRIVERS SIDE SUN VISOR FALLS DOWN EVERYTIME THE CAR MOVES. BOTH ARE SERIOUS SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344584July 21, 2010
STRUCTURE:FRAME AND MEMBERS, SEATS
I OWN A 2005 NISSAN MURANO THAT I BOUGHT USED FROM CARMAX IN 2007. I HAVE HAD REGULAR SERVICE PERFORMED BY AN ASCE CERTIFIED MECHANIC SINCE THEN. ON 5/18/10 AT LESS THAN 45K MI, THE BASE OF MY DRIVER SEAT SUDDENLY BROKE ONE MORNING WHEN I GOT INTO THE CAR (PARKED IN MY GARAGE). I WEIGH <120 LBS AND WAS STUNNED. IT WAS AN OBVIOUS SAFETY ISSUE THAT COULD HAVE RESULTED IN SERIOUS INJURY, SO I HAD IT REPAIRED IMMEDIATELY (5/20) THROUGH MY REGULAR MECHANIC. TOTAL COST WAS $942.66 ($742.08 FOR THE PART & $127.50 FOR LABOR). I WAS EXTREMELY UPSET ABOUT BEING FORCED TO PAY SO MUCH FOR SOMETHING BEYOND MY CONTROL. EVERYONE AGREED THAT IT SHOULD NEVER HAVE HAPPENED, EVEN MY LOCAL NISSAN DEALERSHIP. THE DEALERSHIP CONFIRMED IT WAS CLASSIFIED AS A MECHANICAL DEFECT, CHECKED RECALLS (NONE), AND SUGGESTED I CALL NISSAN CONSUMER AFFAIRS SPECIFICALLY TO REQUEST GOODWILL ASSISTANCE (COMPENSATION FOR REPAIRS). THEY SAID SINCE I HAD THE REPAIR DONE AT AN ASCE CERTIFIED MECHANIC, THE REQUEST SHOULD BE FINE. NISSAN CONSUMER AFFAIRS TOOK MY INFO & AND ESTABLISHED A CASE #6838133 ON 6/9/10. I WAS ASSURED I WOULD BE CONTACTED BY A REGIONAL SPECIALIST W/N 24 HOURS. WHEN I DID NOT RECEIVE A RETURN CALL, I PLACED 5 MORE CALLS OVER THE NEXT SEVERAL WEEKS. ALL ASSURED ME THEY WERE URGENTLY REQUESTING THE REGIONAL SPECIALIST/SUPERVISOR TO CONTACT ME. I RE-CONTACTED MY LOCAL NISSAN DEALERSHIP AT THAT POINT, WHO THEN ATTEMPTED TO CALL ON MY BEHALF AND SEEK ASSISTANCE THROUGH THEIR AREA REPRESENTATIVE. AFTER THE 7TH CALL, MS. JIMENEZ (RUDE) CALLED BACK TO EXPLAIN THAT NISSAN'S POLICY DOESN'T ALLOW COMPENSATION FOR REPAIRS NOT HANDLED BY NISSAN, EVEN THOUGH NISSAN EMPLOYEES TOLD ME DIFFERENTLY AND WERE CALLING ON MY BEHALF. I WANT COMPENSATION FOR THE $942.66 I PAID FOR A MANUFACTURER'S MECHANICAL BREAKDOWN-SEAT BASE SHOULD NOT HAVE BROKEN- WHICH COULD HAVE CAUSED SERIOUS INJURY OR DEATH TO ME/MY PASSENGERS. CA DCA FOUND SIMILAR 2008 COMPLAINT THRU NHTSA DISMISSED B/C NO ONE HURT BADLY ENOUGH?!!? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344131July 20, 2010
VISIBILITY
2006 NISSAN MURANO. PROBLEM BEGAN ~40K MILEAGE. DRIVER'S SIDE VISOR WILL NO LONGER STAY IN UP POSITION FOR MORE THAN FEW MINUTES OF DRIVING, LESS IF ANY BUMPS IN THE ROAD. THE VISOR CANNOT BE SET TO HOLD ANY POSITION OTHER THAN VERTICAL AT 90 DEGREES, CAUSING SEVERE DIMINISHED VISIBILITY. VISOR WILL DROP WITHOUT WARNING CREATING HAZARD. REPAIR ESTIMATE IS $400. HAVE BEEN UNABLE TO LOCATE USED PART FOR REPLACEMENT. VISOR TEMPORARILY HELD IN PLACE WITH PACKAGE SEALING TAPE, BUT THIS TOO IS A HAZARD IF NEEDING TO USE VISOR TO SHIELD DIRECT SUNLIGHT. HUNDREDS OF COMPLAINTS ABOUT THIS PROBLEM FOUND ON INTERNET SEARCH. APPEARS TO BE FAULTY PART FROM NISSAN. SEVERE ACCIDENTS ARE ONLY A MATTER OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343907July 19, 2010
EQUIPMENT, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TRANSFER CASE SEALS HAVE FAILED FOR THE SECOND TIME AFTER HAVING BEEN REPLACED BY THE DEALER IN THE FALL OF 2008. NISSAN NORTH AMERICA REFUSES TO ACKNOWLEDGE AN ISSUE WITH LEAKING TRANSFER CASES IN MURANOS. THEY HAVE PUT IN PLACE AN EXTENDED WARRANTY FOR CVT TRANSMISSION FAILURES, HOWEVER, DID NOT INCLUDE TRANSFER CASE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343922July 19, 2010
VISIBILITY
TL*THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE SUN VISOR WOULD NOT STAY UP IN POSITION. THE VISOR WOULD RANDOMLY FALL IN HIS VIEW. THE DEALER STATED THAT HE WOULD ASSUME LIABILITY FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED WHEN THE COMPLAINT WAS FILED. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER WHEN THE COMPLAINT WAS FILED. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 65,000. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344060July 19, 2010
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE VEHICLE WAS PARKED AND THE CONTACT STATED THE FRONT DRIVER AND PASSENGER SIDE DOORS WOULD NOT LOCK OR UNLOCK. THE AUTOMATIC LOCKS FAILED TO FUNCTION WHEN ENTERING OR EXITING THE VEHICLE. THE DOOR LOCKS ALSO WOULD NOT FUNCTION MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS RELATED TO THE LOCK ACTUATORS. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE CONTACT HAD CONCERN ABOUT THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS REJECTED FROM THE SYSTEM. UPDATED 10/05/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343819July 18, 2010
SEATS
I HAVE A 2005 NISSAN MURANO. MY DRIVER SIDE SEAT JUST SUDDENLY BROKE WHILE I WAS DRIVING. I SPOKE TO ANOTHER NISSAN MURANO OWNER AND SHE TOLD ME HERS DID THE SAME THING AND NISSAN CHARGED HER $500 TO REPLACE IT. I THINK THIS IS A BI RIDICULOUS THAT THERE ARE SO MANY COMPLAINTS ABOUT THESE SEATS AND NISSAN HASN'T RECALLED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343860July 18, 2010
VISIBILITY
SUNVISORS ON THE 2005 NISSAN MURANO KEEP FALLING CAUSING OBSTRUCTED VIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343712July 17, 2010
WHEELS
FRONT RIGHT BEARING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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