Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10288761October 17, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHEN POSITIONING THE SUNROOF SWITCH TO CLOSE, THE ROOF RETRACTED ABOUT 75% OF THE WAY AND THEN OPENED ALL THE WAY ONCE AGAIN. HITTING THE SWITCH AGAIN TO CLOSE IT CAUSED THE ROOF TO GO BACK AND FORTH, WHILE NOT CLOSING AT ALL. AFTER ~1 MINUTE OR SO IT FINALLY CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286111October 2, 2009
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ 350E. HE STATED THAT ON THE LEFT SIDE OF THE STEERING COLUMN THERE ARE 2 OPTIONS, ONE FOR THE CRUISE CONTROL AND ONE FOR THE TURN SIGNAL; HOWEVER, WHEN ATTEMPTING TO ACTIVATE THE TURN SIGNALS, THE CRUISE CONTROL ACTIVATED. THE TURN SIGNAL AND THE CRUISE CONTROL BUTTONS ARE TOO CLOSE TOGETHER. THE DEALER STATED THAT THEY HAVE NOT RECEIVED ANY COMPLAINTS AND THAT ALL OF THE 2010 MERCEDES-BENZ WERE DESIGNED THAT WAY. THE INCORRECT OPTION WAS ACTIVATED ON TWO OCCASIONS. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 1200. UPDATED 11/03/09 *BF UPDATED 11/04/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285567September 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
NO WARNING OF ANY KIND, NOR ANY EVENT OF ANY KIND. ONE MINUTE, EVERYTHING IS FINE. THE NEXT, THE TRANSMISSION FAILS. TRANSMISSION FAILURE HAS HAPPENED 3 TIMES IN THE PAST 10 MONTHS. CAR IS A 2007 MERCEDES. ON ALL 3 OCCASIONS, I WAS DRIVING ON MULTIPLE LANE INTERSTATE. ONE 2 OF THE INCIDENTS, THE CAR SUDDENLY WENT OUT OF THE DRIVE GEAR INTO WHAT FELT LIKE NEUTRAL. IT STAYED THERE FOR 10 OR 15 SECONDS AND THEN RESUMED IN DRIVE ON IT'S OWN. POSSIBLE CONSEQUENCES OF VERY SERIOUS ACCIDENT. ON THE 3RD INCIDENT, I WAS AT A STOPLIGHT AND WHEN STARTING ON THE GREEN LIGHT, THE CAR WOULD NOT COME OUT OF 1ST GEAR. JUST DROPPED CAR OFF TODAY FOR THIS AND DON'T KNOW RESULTS YET. WHAT WAS DONE TO CORRECT: ON BOTH OF THE FIRST 2 OCCASIONS, SOFTWARE WAS UPDATED. THERE WERE OTHER THINGS DONE WHICH BIZARRELY SOMEHOW RELATE TO THE TRANSMISSION. I HAVE NO PARTS. I BELIEVE I DO HAVE THE SERVICE SHEET FROM BOTH OF THE EARLIER INCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285032September 23, 2009
ENGINE AND ENGINE COOLING:ENGINE
CHECK ENGINE LIGHT OCCURRED AT 45000 MILES AND REMAINS ACTIVE TO DATE. DURING THE FIRST OCCURRENCE THE DEALER PERFORMED AN INSPECTION OF THE VEHICLE, REPORTED NO ISSUES, AND ADVISED THAT THE LIGHT SHOULD BE IGNORED AS A FALSE ALARM. SUBSEQUENT TO THE INITIAL INSPECTION THE VEHICLE WAS TAKEN IN FOR SERVICING, AT WHICH TIME A PART (CAM SENSOR) REPLACEMENT WAS PROVIDED. MOST RECENTLY THE VEHICLE WAS TAKEN IN FOR EPA SANCTIONED EMISSIONS TESTING AT A FACILITY IN THE STATE OF WISCONSIN. THE VEHICLE FAILED THE TEST. THIS WAS REPORTED TO THE DEALER AND MANUFACTURER; HOWEVER NEITHER ARE PROVIDING A COST FREE SOLUTION TO RESOLVE THE ISSUE. THE DEALER HAS QUOTED A MINIMUM COST OF $6500, AND STILL NO GUARANTEE THAT IT WILL RESOLVE THE ISSUE. IT IS MY POSITION THAT THE VEHICLE HAD A PREEXISTING CONDITION, AND THAT THE DEALER FAILED TO INFORM THE NATURE AND MAGNITUDE OF THE PROBLEM AT THE TIME OF PURCHASE WHEN THE VEHICLE WAS UNDER WARRANTY. FURTHERMORE IT HAS BEEN DISCOVERED THE NHTSA HAS RELEASED SERVICE BULLETINS ON THE MENTIONED ISSUE. AT THIS POINT IT IS UNCLEAR HOW AN EPA SANCTIONED REQUIREMENT CAN BE FULFILLED IF THE DEALER AND MANUFACTURER ARE FAILING TO PROVIDE A REMEDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278789July 30, 2009
TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE VEHICLE HAS CONTINENTAL TIRES, SIZE P245/40/R18. THE CONTACT NOTICED THAT ALL FOUR TIRES ON HER VEHICLE NEEDED TO BE REPLACED DUE TO BUBBLES ON THE SIDEWALLS. THE TIRES WERE DIAGNOSED BY THE TIRE DEALER AND THEY STATED THAT THE BUBBLING WAS DUE TO THE TIRES BEING LOW PROFILE. THE TIRE FAILURE MILEAGE WAS UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS 14,000. UPDATED 09/14/09. *LJ UPDATED 09.16.09 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278002July 22, 2009
AIR BAGS:SIDE/WINDOW
MERCEDES BENZ 2008 E350. AIRBAG ACCIDENTALLY DEPLOYED WHILE DRIVING VEHICLE IN MANHATTAN, NY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274225June 18, 2009
STEERING, SUSPENSION, SERVICE BRAKES, HYDRAULIC, EQUIPMENT
SEVERAL SERVICE BULLETINS ON MERCEDES-BENZ E350'S. TO INCLUDE BUT NOT LIMITED TO KNOCKING/RUMBLING BULL.#10016629. DEALER SAYS THAT ARE NOT RESPONSIBLE FOR THIS. PLEASE ASSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273462June 10, 2009
AIR BAGS
MY MERCEDES-BENZ E350, 2006 MODEL GOT AN ACCIDENT ON MAR 20, 2009. MY CAR WAS PUSHED BY THE BACK CAR INTO THE FRONT SUV AND SLID INTO SUV'S BOTTOM. MY CAR WAS TOTAL DAMAGED. MY SEAT BELT WAS STUCK. MY CAR'S FRONT HOOD WAS PUCKERED UP AND BACK BUMPER WAS PUSHED ALMOST 90 DEGREE. BUT MY DRIVER'S AIRBAG WAS NOT DEPLOYED. AIRBAGS OF THE CAR HIT MY BACK WAS DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10269338May 19, 2009
AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING 75 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED FOR NO APPARENT REASON. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD TO INVESTIGATE THE FAILURE AND THEN DROVE TO HIS RESIDENCE. THERE WERE NO FAILURES OR WARNING LIGHTS ILLUMINATED PRIOR TO THIS INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS SERVICED FOR ROUTINE MAINTENANCE PRIOR TO THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255230January 15, 2009
TIRES
TL*THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE VEHICLE HAS A SET OF CONTINENTAL TIRES. WHILE DRIVING 30 MPH, TWO TIRES FAILED BEYOND REPAIR. THE CONTACT STATED THAT THERE WERE AT LEAST 3,000 MILES ON THE TIRES. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE VIN, TIRE LINE, SIZE, AND DOT NUMBER WERE UNKNOWN. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254267January 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHEN ATTEMPTING TO DRIVE THE VEHICLE, IT SEEMS AS IF THE TRANSMISSION DOES NOT ENGAGE INTO THE PROPER GEAR. AS A RESULT, THE CONTACT IS UNABLE TO DRIVE THE VEHICLE. WHEN THE FAILURE OCCURS, SHE USUALLY HEARS A LOUD WINDING NOISE. SHE TOOK THE VEHICLE TO THE DEALER ON FOUR OCCASIONS AND THEY REPROGRAMMED THE PCM AND ADDED TRANSMISSION FLUID. ALL THE REPAIRS HAVE NOT SUFFICIENTLY CORRECTED THE FAILURE. THE CONTACT IS CURRENTLY WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 600 AND CURRENT MILEAGE WAS 8,416. UPDATED 02/05/09 *BF THE TRANSMISSION JERKED INTO GEAR AT TIMES AND OTHER TIMES IT WOULD NOT SHIFT. UPDATED 02/06/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253280December 30, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2006 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN JERKING VIOLENTLY. THE JERKING WOULD INTENSIFY WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED. THE TACHOMETER GAUGE DISPLAYED BETWEEN 50-70 IN THE RED ZONE WHENEVER SHE DEPRESSED THE ACCELERATOR PEDAL. SHORTLY AFTERWARDS, THE VEHICLE STALLED. AFTER APPROXIMATELY 10-15 MINUTES,THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE HAS BEEN TAKEN TO THE REPAIR SHOP ON NUMEROUS OCCASIONS AND THE CONTACT WAS INFORMED THAT THE TIMING BELT NEEDED TO BE REPLACED. IN ADDITION, TWO HEAD GASKETS WERE BLOWN AND ALSO NEEDED TO BE REPAIRED. THE INCIDENT OCCURRED TWICE WITHIN 30 DAYS. THE FIRST REPAIR ONLY CORRECTED THE FAILURE FOR A FEW WEEKS. THE CONTACT BELIEVES THAT A RECALL SHOULD BE ISSUED SO THAT THE VEHICLE CAN BE PROPERLY REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242715September 17, 2008
SEATS
TL*THE CONTACT OWNS A 2006 MERCEDES BENZ E350 WAGON. WHENEVER THE CONTACT PLACES THE VEHICLE INTO WAGON MODE, SHE IS UNABLE TO ADJUST THE PASSENGER SEAT IN ORDER TO ALLOW A PASSENGER TO SAFELY TRAVEL IN THE VEHICLE. THE DEALER STATED THAT THE VEHICLE WAS MANUFACTURED IN THAT PARTICULAR MANNER. THE ISSUE WAS NOTICED EVER SINCE THE VEHICLE WAS PURCHASED. THE CURRENT MILEAGE WAS 18,000 AND FAILURE MILEAGE WAS 10,000. UPDATED 07/28/09 *BF THE CONSUMER STATED THE PASSENGER SEAT WOULD NOT ADJUST. IT POSITIONED THE PASSENGER TO CLOSE TO THE AIR BAG AND WINDSHIELD. UPDATED 07/30/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241049September 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION (7 SPEED) IN MY MERCEDES E350 WAGON EXPERIENCED A "VALVE BODY" FAILURE THAT DISABLES ALL STEERING BOOST, BRAKE BOOST, ABS SYSTEM, ESP SYSTEMS AND TRANSMISSION CONTROL. THIS FAILURE IF IT OCCURS DURING TRAVEL WILL MAKE IN ALMOST IMPOSSIBLE TO STEER OR BRAKE OR CONTROL THE TRANSMISSION. THE ELECTRONIC BRAKE AND STABILITY CONTROLS SYSTEMS FAIL. THE FAILURE OF MY VEHICLE OCCURRED WHILE STOPPED BUT, HAD I BEEN IN TRAVEL I WOULD NOT HAVE HAD MUCH CONTROL AND WOULD NOT HAVE BEEN ABLE TO RESPOND TO NORMAL TRAFFIC CONDITIONS IN A SAFE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222583March 28, 2008
WHEELS:RIM, WHEELS
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING 50 MPH, THE CONTACT FELT AN UNUSUAL VIBRATION IN THE WHEELS. HE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT ALL FOUR WHEELS WERE BENT AT THE INSIDE RIM DUE TO DRIVING OVER POTHOLES AND RAILROAD TRACKS. ALL FOUR WHEELS AND RIMS NEEDED TO BE REPLACED. THE MANUFACTURER REFUSED TO ASSIST WITH ANY REPAIRS. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 12,789. UPDATED 04/23/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220333March 6, 2008
SERVICE BRAKES, HYDRAULIC
2005 MERCEDES 350 CDI - BRAKE FAILURE! IN FACT, CAR ACCELERATED WITH PRESSING BRAKE PEDAL DOWN. BRAKE PROBLEMS ON THIS MODEL HAVE BEEN SUBJECT OF PREVIOUS NHTSA RECALL ADVISORY (PLEASE SEE HTTP://WWW.MOTORTREND.COM/CARS/2005/MERCEDES_BENZ/E_CLASS/E320_CDI_SEDAN/616/RECALLS/). THIS CAR SERVICED WAS REGULARLY AT MERCEDES DEALERSHIP - BEFORE AND AFTER INCIDENTS. THERE IS NO DOCUMENTATION OF FIXING THIS PROBLEM BEFORE OR AFTER RECENT EVENT WHICH LED TO AN MVC. CORPORATE MERCEDES HAS BEEN RUDE AND RECOMMENDED WE TAKE THIS MATTER TO COURT IF WE WISH THE CAR PROPERLY SERVICED. REPRESENTATIVE 'JITEN' REFUSED TO GIVE HIS LAST NAME AND REFUSED TO GIVE A COMPLAINT NUMBER. COULD THIS CAR BE UNSAFE? MERCEDES IS NOT BEING HELPFUL AT ALL. WHAT TO DO? PLEASE HELP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10219129February 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
I HAD MY CAR MAYBE 2 MONTHS BEFORE I STARTED HAVING PROBLEMS TRANSMISSION FIRST THEY SAID A TRANSMISSION MODULE WAS BURNED OUT AND IT HAD A RECALL I TOOK IT BACK SEVERAL TIMES I WASN'T NOTIFIED OF THIS ISSUE BUT KEPT HAVING IT. (PARK PLACE DALLAS) THEN I TOOK IT TO AUSTIN THEY WORKED ON IT SEVERAL TIMES SAME ISSUE NOW NOV THE ISSUE WAS SO BAD I WAS GOING DOWN THE STREET 25 MPH COULDN'T GO ANY FASTER AND WHEN THEY PICKED UP THE CAR THEY SAID THEY COULDN'T FIND IT BUT A SOLENOID SWITCH HAD BURNED OUT I THOUGHT IT WAS THE HEATER THEY SAID IT WAS A RECALL ON THIS PART ALSO 3 WEEKS LATER BURNING AGAIN DRAGGING AGAIN WHEN DRIVING THEY SAID THE SOLENOID SWITCH RECALLED AGAIN. THEY KEPT THE CAR UNTIL 2/25/2008 SINCE CHRISTMAS EVE . I CALLED CORPORATE AND THEY HAD A REP WHO CONTACTED MERCEDES OF GEORGETOWN ,TX THEIR RESOLUTION WAS FOR ME TO PAY ANOTHER 15-20 THOUSAND DOLLARS AND THEY WOULD GIVE ME A NEW VEHICLE . I CALLED AN ATTORNEY WHO SAID THEY COULD SWITCH VIN NUMBERS WITH MY LENDER AND REPLACE THIS JUNK THAT I AM DRIVING. I CAME TO MERCEDES LOOKING FOR A DEPENDABLE CAR GAVE THEM $20,000 DOWN ON A $58,000 CAR THINKING THAT FOR AT LEAST 7 TO 8 YEARS FOR THIS PRICE I WOULD HAVE A DEPENDABLE CAR THIS CAR IS JUNK WHY MUST I CONTINUE TO ADD ON TO MY PAYMENT DUE TO THEIR MESS EVERY ITEM RECALLED HAS BEEN RECALLED AT LEAST 2 TIMES IT'S ALSO NOT FAIR THEY DIDN'T NOTIFY OTHER BUYERS WHAT WILL THEY DO WHEN THEY NO LONGER HAVE WARRANTIES . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207734November 2, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING 35 MPH, THE CONTACT SMELLED GASOLINE AFTER SHE PLACED FUEL IN THE VEHICLE. SHE ALSO NOTICED FUEL LEAKING FROM THE REAR OF THE VEHICLE. THE DEALER STATED THAT A RUBBER RING INSIDE THE FUEL TANK FAILED. AS OF NOVEMBER 2, 2007, THE VEHICLE HAD BEEN REPAIRED; HOWEVER, THE CONTACT REFUSED TO TAKE POSSESSION. THE CURRENT AND FAILURE MILEAGES WERE 2,228.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200370August 21, 2007
TIRES
MY CAR, A 2006 MERCEDES E350 HAS HAD FOUR (4) FLAT TIRES IN ABOUT ONE YEAR'S TIME. I HAVE HAD DISCUSSIONS WITH AT LEAST THREE OTHER PEOPLE WHO HAVE EXPERIENCED THE SAME ISSUE WITH THEIR MERCEDES'. I HAVE BEEN TOLD THAT THIS IS DUE TO THE LOW PROFILE TIRES ON THE CAR. THEY SUPPOSEDLY PROVIDE BETTER HANDLING BUT ARE MORE SUSCEPTIBLE TO FLAT TIRES WHEN HITTING MINOR POTHOLES ETC. FOUR FLAT TIRES IN ABOUT A YEAR IS UNACCEPTABLE FROM A SAFETY STANDPOINT. THIS CAR IS UNSAFE TO DRIVE WITH THESE TIRES IN PLACE. THE DEALER DOES NOT ACKNOWLEDGE THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199508August 14, 2007
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. ON JUNE 25, 2007, WHILE IDLING AT A RED LIGHT, THE CONTACT'S CHILD PULLED THE HANDLE AND OPENED THE REAR PASSENGER SIDE DOOR. THE DEALER STATED THAT THE DOORS DO NOT HAVE A CHILD SAFETY LOCKING MECHANISM. THE CURRENT MILEAGE WAS 1,000 AND FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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