Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10850440March 18, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. WHILE DRIVING INTO THE GARAGE AT A LOW SPEED, THE VEHICLE UNINTENDEDLY ACCELERATED AND CRASHED INTO THE GARAGE DOOR. THE FRONT DRIVER SIDE AND FOOT AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUFFERED MINOR BRUISES TO ARM, CHEST, AND NECK. ALSO, SUFFERED SEVERE PAIN TO CHEST WALL. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,043. ...UPDATED 04/19/16 *BF *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10850469March 18, 2016
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE GEAR SHIFT KEEP GETTING STUCK. THE CAR REVS AND DOESN'T CHANGE GEAR WHEN DRIVING IT STAYS IN THE FIRST GEAR. THEN WHEN IT DOES CHANGES THE GEAR SKIPS, CAUSING A JOLT IN THE CAR. BROUGHT IT TO THE SHOP AND WAS TOLD THAT IT'S A DEFAULT SENSOR THAT'S NOT PICKING UP, CAUSING IT TO SKIP. TWO SEPARATE SHOPS AND THEY TOLD ME TO MAKE THIS COMPLAINT. I'VE CALLED THE NUMBER ON THIS SITE MONTHS AGO, MADE A COMPLAINT AND STILL NOTHING. I'VE SEEN QUITE A BIT OF COMPLAINT ON THIS MATTER ON THIS SITE, YET NO CHANGE. THIS CAN BE VERY DANGEROUS BECAUSE THE CAR STALLS WHICH ENDANGER THE OPERATOR OF THE VEHICLE, PASSENGERS, AND OTHER MOTORIST ON THE ROAD. THIS CAN CAUSE AN ACCIDENT. I'LL USE TODAY'S DATE BECAUSE I DON'T REMEMBER THE SPECIFIC DATE I CALLED BEFORE. VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850270March 17, 2016
FUEL/PROPULSION SYSTEM
THE VEHICLE LEAKS GAS WHEN THE TANK IS FILLED. IT SEEMS TO DRIP INTERNALLY AND CAN BE HEARD AS DROPS. THE ACCUMULATED GAS THEN EVAPORATES AND IT HAS A VERY STRONG SMELL. IN THE GARAGE, THE SMELL IS EXTREMELY STRONG. NO WET AREAS UNDER THE CAR. GAS SEEMS TO COLLECT ON SOME OF THE PLASTIC COVERS UNDER THE VEHICLE AND CLOSE TO THE EXHAUST. APPEARS TO BE MORE PRONOUNCED REAR/DRIVER SIDE. IF THIS GAS GOT IN CONTACT WITH THE EXHAUST IT COULD CASE A SERIOUS AND POSSIBLY FATAL FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849941March 16, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. AFTER REFUELING THE VEHICLE, THERE WAS A STRONG ODOR OF FUEL INSIDE THE CABIN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL SENDING UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846109March 11, 2016
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL AFTER GAS TANK FILL UP UNDER REAR SEAT. DID RESEARCH FROM NHTSA WHO STATED MERCEDES HAD EXTENDED WARRANTY FOR FUEL TANK COMPONENTS LEAK. NOTIFIED RBM MERCEDES ATLANTA OF PROBLEM WHO VERIFIED EXTENDED WARRANTY AND AGREED TO REPAIR FUEL TANK LEAK. HOWEVER RBM MERCEDES NOTIFIED ME THAT THE REAR SEAT CUSHION WAS SO SATURATED WITH GAS FUMES THAT THEY COULD NOT GET SMELL OUT WITHOUT REPLACING REAR SEAT CUSHIONS WHICH MERCEDES WOULD NOT COVER THIS COST OF $550. THEY WILL REPLACE COMPONENTS TO DELETE FUEL LEAK BUT NOT STAND BEHIND THE CONSEQUENCES OF THE LEAKY FUEL SYSTEM.. THEIR INFERIOR FUEL SYSTEM IS THE CAUSE OF THIS UNBEARABLE FUEL ODOR THAT REMAINS AFTER THEIR TANK REPAIR SHOULD AND MUST BE CONSIDERED A PART OF THE FUEL LEAK PROBLEM. THEY SHOULD BEAR THE EXPENSE OF CORRECTING THIS HEALTH HAZARD GAS FUEL SMELL. EXPOSURE TO THIS FUEL SMELL IS A REAL AND SERIOUS HEALTH HAZARD THAT CAUSE IMPAIRED DRIVING ABILITIES AND PERMANENT HEALTH CONSEQUENCES AND MUST BE DEALT WITH QUICKLY TO ELIMINATE ANY FURTHER EXPOSURE. JACK ATLANTA, GA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840246March 7, 2016
FUEL/PROPULSION SYSTEM
I PURCHASED A 2008 E350 4MATIC SPORT IN NOVEMBER OF 2015 AND I HAVE BEEN NOTICING WHEN I BUY GAS THERE IS A VERY STRONG SMELL OF GAS WITHIN THE VEHICLE FOR MANY MILES AFTER THE PURCHASE. I THOUGHT IT WAS JUST MY IMAGINATION UNTIL A FRIEND WAS RIDING WITH ME ON A TRIP TO MARYLAND AND NOTICED IT TOO. THIS KEEPS HAPPENING AND I AM NOT SURE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839989March 4, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY, I ATTEMPTED A HEAVY ACCELERATION TO GET THE CAR UP TO TRAFFIC SPEED. TWO TIMES IN THE PAST 60 DAYS, THE CAR SERIOUSLY MALFUNCTIONED WITH MULTIPLE DASHBOARD INDICATOR LIGHTS AND THE MAIN TEXT "PRE SAFE FUNCTIONS LIMITED" ACCOMPANIED BY A TOTAL LOSS OF SPEED CONTROL. THE ACCELERATOR BECAME 100% UNRESPONSIVE AND I HAD TO COAST TO AN EMERGENCY LANE. THERE WAS SIGNIFICANT DANGER IN BOTH INSTANCES AS I HAD TO CROSS MULTIPLE LANES OF TRAFFIC WITH NO POWER TO GET TO SAFETY. THE WEATHER WAS CLEAR AND THE EXTERNAL SENSORS WERE NOT OBSTRUCTED BY DIRT OR SNOW- WHICH HAS PREVIOUSLY CAUSED THE PRE-SAFE FUNCTIONS LIMITED MESSAGE. I BELIEVE THAT THE MULTIPLE ERRORS INDICATED ON THE DASHBOARD ARE ALL ERRONEOUS TO THE CORE ISSUE OF A SUDDEN AND TOTAL LOSS OF POWER UPON HEAVY ACCELERATION. THE RESOLUTION WAS TO SHIFT THE CAR INTO PARK, PUSH THE IGNITION BUTTON AS IF TURNING THE VEHICLE OFF, WAIT AND RESTART. THE CAR OPERATES NORMALLY UPON RESTART. NOTE THAT THE ENGINE APPEARED TO ALREADY BE OFF PRIOR TO SHIFTING INTO PARK. IT IS AS IF THE HEAVY ACCELERATION KILLED THE ENGINE. THIS ISSUE HAS POTENTIAL FATAL CONSEQUENCES IF THE DRIVER IS UNABLE TO GET THE CAR OUT OF THE LANE OF HIGH SPEED TRAFFIC-- AS I WAS IN. A LESS EXPERIENCED OR PANICKED DRIVER COULD EASILY FAIL TO HANDLE THE SITUATION AND GET REAR ENDED AT HIGH SPEED AS THE CAR CAN ONLY BE RESET BY GETTING IT INTO PARK AND RESTARTED. SIMILAR BLOG POSTS ONLINE REPORT THE SAME WITH OTHER MERCEDES VEHICLES. I HAVE HAD THE CAR FOR FOUR MONTHS AND IT HAS HAPPENED TWICE. SEEMS LIKE A SOFTWARE/ELECTRONIC ISSUE CAUSING THE MECHANICAL ISSUE TO ME. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838826February 28, 2016
ENGINE, POWER TRAIN
WHEN STARTING THE VEHICLE HAS A SLOW START. WHEN IN MOTION THE VEHICLE DRIVES ROUGH, AND CUTS OFF, THEN THE CHECK ENGINE LIGHT CAME ON. THIS VEHICLE HAS A GREAT MAINTENANCE RECORD ONLY SERVICED AT THE MERCEDES DEALER AND HAS 0NLY 54000 MILES. THIS IS CLEARLY AN ENGINEERING ISSUE WHICH WAS A SAFETY ISSUE. MERCEDES REPAIRED. THEY FOUND THE CAMSHAFT DAMAGED, HEAD DAMAGED, AND GEAR DAMAGED AND REPLACED CAMSHAFT AND GEAR ONLY. THEY CHARGED MY FOR THEIR ENGINEERING FAILURES $4874.38. FOR THIS ENGINEERING AND SAFETY FAIKURE I BELIEVE THIS VEHICLE SHOULD BE RECALLED BEFORE THE LOST HEALTH AND LIFE IS LOST, AND OWNERS SHOULD BE RECOMPENSE FOR THE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837986February 24, 2016
FUEL/PROPULSION SYSTEM
NOTICED FUEL SMELL WHEN FILLING TANK MORE THAN HALF WAY. INVESTIGATED TO FIND POOLING FUEL ON TOP OF FUEL PUMP / SENDER ASSEMBLY BENEATH REAR SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838067February 24, 2016
ENGINE
MY CAR HAS BEEN HAVING A HIGH SMELL OF GASOLINE FOR QUIET A WHILE AFTER I FILL UP MY TANK, UNTIL EVENTUALLY ONE MORNING I WENT OUT STARTED MY CAR BEFORE GOING TO WORK A COUPLE MY WEEKS AGO AND IT STARTED BUT DIED AFTER A FEW MINUTES AND HAS NOT STARTED SINCE. IT CRANK BUT DOES NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837644February 23, 2016
FUEL/PROPULSION SYSTEM
THE PASSENGER COMPARTMENT HAS A VERY STRONG SMELL OF GASOLINE TO THE POINT OF FEELING DIZZY IN MY 10 MINUTE COMMUTE TO AND FROM WORK. THIS STARTED A FEW MONTHS AGO AND HAS GOTTEN PROGRESSIVELY WORSE BY THE WEEK. WHAT APPEARS TO BE A GASOLINE LEAK HAS GOTTEN SO BAD THAT NOW EVEN THE OUTSIDE OF THE CAR SMELLS LIKE GASOLINE. I'VE HAD TO RESORT TO DRIVING WITH THE WINDOWS OPEN AND PARKING MY CAR OUTSIDE THE GARAGE FOR FEAR OF EITHER PASSING OUT WHEN DRIVING OR CREATING A FIRE HAZARD IN MY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837573February 22, 2016
AIR BAGS
WARNING MESSAGE: FRONT RIGHT SRS MALFUNCTION SERVICE REQUIRED TOOK TO DEALER WHO QUOTED REPAIR AS PASSENGER PELVIS AIRBAG $700
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837153February 19, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TAKATA RECALL, ALSO HAVING PROBLEM WITH FUEL CAP AND EVACUATION SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836575February 17, 2016
FUEL/PROPULSION SYSTEM
I CONTACTEDTHE DEALERSHIP REGARDING MY FUEL PUMP ISSUE. THE DEALERSHIP INFORMED ME THAT IT WAS NOT ONE OF THE COVERED VIN'S WITH THE FUEL PUMP ISSUES. IT HAS STRONG SMELL OF GAS WHEN FILLING UP AND DOES NOT RUN SMOOTH . IT HAS NOT STARTED ONCE WHEN TURNED ON. I WAS INFORMED BY MY MECHANIC OF THE WARRANTY ON THE DEFECTIVE FUEL PUMP/FILTER. WHY WASN'T MY VIN INCLUDED IN THE EXTENDED WARRANTY? WERE THEIR CHANGES MADE TO THE PARTS? HOW WAS MY CAR EXCLUDED FROM THE WARRANTY PROCESS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836462February 16, 2016
UNKNOWN OR OTHER
EXPLODING FRONT PANORAMIC ROOD GLASS PANEL PART # 212-780-11-21 SLIDING ROOD PANEL. DRIVING DOWN HIGHWAY ROAD 50 MILE AN HOUR NO ROCKS OR OTHER CARS. WINDOW PANEL EXPLODED LIKE HEARING A GUN SHOT SOUND. WINDOW IS IN APPROXIMATELY A MILLION SMALL PIECES. INSIDE TEMPERATURE 75 DEGREES, OUTSIDE 20 DEGREES F. NO INJURIES. REPAIR COST $1,500.00 USD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836485February 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, EYE, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/20/16*LJ UPDATED 05/29/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10825615February 11, 2016
SEATS
WITHIN A FEW SECONDS OF POWERING ON THE DRIVER'S SIDE SEAT HEATER I SMELLED PLASTIC BURNING AND IMMEDIATELY POWERED OFF THE SEAT HEATER. SINCE I WAS ALREADY ON THE ROAD I CONTINUED DRIVING AND DID NOT INVESTIGATE FURTHER. THE FOLLOWING DAY, I POWERED THE SEAT HEATER AND IMMEDIATELY AFTER THE BURNING SMELL REOCURRED, HOWEVER, THIS TIME THE LEFT SIDE LUMBAR SUPPORT BECAME VERY HOT. I POWERD OFF THE SEAT HEATER IMMEDIATELY AFTER AND PULLED OFF THE ROAD AND NOTICE A BURN HOLE ON THE DRIVER SIDE LEFT LUMBAR SUPPORT AREA OF THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824608February 6, 2016
FUEL/PROPULSION SYSTEM
SMELLS LIKE GAS IN THE INTERIOR OF THE VEHICLE AND STRONGER SMELL IN THE TRUNK. SMELLS MORE WHEN IT'S FULL OF GAS.THERES NO LEAK IN FUEL PUMP SENDING UNITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824481February 5, 2016
UNKNOWN OR OTHER
PROBLEM WITH 2015-2016 NAVIGATION DVD UPDATE I PURCHASED THE (2015-2016) LATEST NAVIGATION DVD UPDATE FOR MY 2008 MERCEDES-BENZ E350 SEDAN FROM THE MERCEDES-BENZ DEALERSHIP AT DENVER, COLORADO. SINCE JANUARY 23RD 2016, WHEN I MADE THE PURCHASE, THE NAVIGATION DVD HAS BEEN WORKING FINE - EXCEPT FOR YESTERDAY, WHEN I WANTED TO GO TO AN OFFICE BUILDING IN HIGHLANDS RANCH, COLORADO. I FOUND OUT, TO MY SURPRISE, THAT MY CAR'S NAVIGATION INTERFACE (FED FROM THE NAVIGATION DVD) NO LONGER RECOGNIZES THE CITY OF HIGHLANDS RANCH, IN COLORADO. MEANWHILE MY OLDER DVD, WHICH IS THE 2010 VERSION, RECOGNIZES HIGHLANDS RANCH, WITHOUT PROBLEM. AFTER MY MEETING AT HIGHLANDS RANCH, I WENT TO THE NEARBY MERCEDES-BENZ DEALERSHIP; AND THE SERVICE ASSOCIATE HELPED ME TREMENDOUSLY - BUT ALL TO NO AVAIL. IT WAS LATER, AFTER LOTS OF TINKERING, THAT I FOUND OUT THAT ALL THE STREETS IN HIGHLANDS RANCH, CO ARE NOW PUT UNDER THE NEARBY CITY OF LITTLETON, COLORADO - ON THE LATEST NAVIGATION DVD. I HAVE CALLED THE CUSTOMER CARE AT MERCEDES-BENZ OF USA; AND THEY DIRECTED ME TO HERE.COM, SO I COULD FILE A COMPLAINT. I HAVE FILED THE COMPLAINT. IT IS INTERESTING TO NOTE, HOWEVER, THAT BASED ON THE MAP THAT'S PUBLICLY AVAILABLE ON HERE.COM, STREETS IN HIGHLANDS RANCH, COLORADO ARE UNDER LITTLETON, COLORADO. SO, THIS IS NOT A PROBLEM THAT IS LIMITED TO MY DVD OR MY CAR'S NAVIGATION FIRMWARE OR SOFTWARE. ON HERE.COM, THE SAME PROBLEM EXISTS. I HAVE ALSO CALLED THE MERCEDES-BENZ OF DENVER (THE DEALERSHIP WHERE I PURCHASED THE IMPUGNED DVD); AND THEY TOLD ME NAVIGATION DVDS CANNOT BE RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823698February 2, 2016
ENGINE, SEATS
1. OIL LEAK FROM THE OIL COOLER ASSEMBLY IN THE DIESEL ENGINE. OBVIOUSLY, A CHEAP GASKET WAS USED TO SEAL IT! MB, WITH DIESEL EXPERIENCE OF OVER 80 YRS, SHOULD KNOW BY NOW WHAT MATERIAL THEY USE IN THEIR DIESEL ENGINE. THIS DEFECT WILL DEVELOP IN EVERY CAR THEY MADE IN THE SAME WAY AND THEY SHOULD RECALL THE CARS AND CORRECT THE ISSUE 2. THE DRIVER SEAT IS TORN ALONG THE TUFT IN THE SEAT.THIS IS HAPPENING ACROSS THE BOARD ION ALL MB CARS USING THE SAME MATERIALS. AGAIN, IT IS A MATERIAL ISSUE AND SHOULD BE CORRECTED. OLD MB SEATS LASTED FOR DECADES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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