Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10865674May 18, 2016
SERVICE BRAKES
THE BRAKES ON THIS CAR FAILED WITHOUT WARNING WHILE TRAVELING ON INTERSTATE AT HIGH SPEED. I HAVE CONTACTED MERCEDES AND THEY HAVE AGREED TO PAY THE COST OF THE SPC BRAKE UNIT UNDER WARRANTY; HOWEVER, THE COSTS OF LABOR IS VERY HIGH AND I HAVE TO COVER IT. I AM A RETIRED ELDERLY COMBAT DISABLED WAR VETERAN WITH LIMITED FUNDS AND BELIEVE MERCEDES SHOULD RECALL THESE DANGEROUS VEHICLES AND AND COVER THE ENTIRE COSTS. THE VEHICLE IS CURRENTLY UNDER REPAIR AT FIELDS MERCEDES IN LAKELAND FLORIDA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865022May 15, 2016
FUEL/PROPULSION SYSTEM
GAS IS LEAKING FROM GAS TANK AFTER RUNNING OVER A POT ON HIGHWAY. STATE FARM INSURANCE COMPANY SAID IT IS ON INVESTIGATION FOR LEAKING GAS FOR MY CAR MODEL AND SO, THEY WON'T COVER IT. ALTHOUGH PLASTIC GAS TANK IS ALREADY ON RECALL, METAL TANK FOR MY CAR IS NOT. A DEALER REFUSED TO FIX UNDER RECALL. NOW I AM DRIVING WITH LEAKING GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863940May 9, 2016
ENGINE
CHECK ENGINE LIGHT GOES ON....CAR VIBRATES (SHAKES!) ...I PULL OVER, STOP THE CAR, TURN OFF THE ENGINE AND THE PROBLEM DOES NOT OCCUR AGAIN ...IN TEN YEARS THIS EPISODE HAS OCCURRED THREE OR FOUR TIMES. I BROUGHT IT IN THE A LOCAL MBZ WARRANTY FACILITY AND THEY COULD NOT FIND ANYTHING WRONG...AND THE PROBLEM DID NOT HAPPEN AGAIN UNTIL 2 WEEKS AGO WHEN I BROUGHT IT TO A DIFFERENT MECHANIC WHO WAS ABLE TO DIAGNOSE THE PROBEM AS THE "INTAKE MANIFOLD ACTUATOR LINKAGE BROKEN" MERCEDES BENZ USA WILL NOT PAY TO REPAIR IT...MY MECHANIC IN SAN DIEGO SAID I WAS THE EIGTH CAR MBZ 2005 TO 2007 THAT HAS HAD THE SAME ISSUE. THE VEHICLE WAS IN MOTION WHEN THE SHAKING OCCURRED. IT HAPPENED BOTH ON HIGHWAY AND STREET ...I WAS NOT TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863975May 9, 2016
WHEELS
WHILE DRIVING THE AIR PRESSURE NOTIFICATION LIT UP ON THE DASHBOARD. WITHIN 10 MINUTES I WAS IN MY DRIVEWAY I GLANCED AT THE TIRES TO SEE IF THEY ARE LOW (ONLY 3 LBS DIFFERENCE WAS LIT UP ON THE FRONT RIGHT TIRE) AND NOTICED ON THE FRONT LEFT TIRE THAT A BUBBLE ON THE SIDEWALL THAT HAD SUDDENLY APPEARED WHICH WAS NOT THERE EARLIER IN THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863173May 4, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862519May 2, 2016
FUEL/PROPULSION SYSTEM
LEAKY FUEL SENDING UNIT. I BROUGHT MY 2008 E63 AMG INTO MERCEDES OF BOSTON FOR TO REPAIR A LEAKING FUEL SENDING UNIT AROUND THE SPRING OF 2015. I REALIZE THIS WAS AN ISSUE FOR MANY E CLASS AND WAS BEING INVESTIGATED BY NHTSA. I SPECIFICALLY ASKED MY SERVICE ADVISOR IF MERCEDES WAS AT LEAST COVERING PART OF THE REPAIR. HE SAID THERE WAS NO WARRANTY COVERAGE ON IT. I PAID $900 FOR THE REPAIR. I JUST FOUND OUT ON THE NHTSA THAT MERCEDES GAVE AN EXTENDED WARRANTY COVERAGE FOR FUEL RELATED PARTS FOR 15 YEARS AS OF SEPTEMBER 2014. MERCEDES IS DELIBERATELY HIDING THESE DETAILS FROM CONSUMERS. NO NOTIFICATIONS WAS EVER SENT. NO REFUNDS OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861494April 26, 2016
UNKNOWN OR OTHER
FROM THE TIME IT WAS ONLY 1 YEAR OLD, THE CLIMATE CONTROL SYSTEM BEGAN REPEATEDLY TO FAIL. SOME OF THE REPAIRS DONE UNDER WARRANTY, BUT WE HAVE NOW SPENT OVER $3,400.00 ON NEW A/C COMPRESSORS (TWICE), THE EVAPORATOR (ALSO TWICE) AND VARIOUS AND SUNDRY LEAK DETECTIONS AND RECHARGES. FAILURES HAVE OCCURRED ON START-UP AS WELL AS AT HIGHWAY SPEEDS. I HAVE READ THROUGH THIS MODEL'S DEFECT RECORDS AND FOUND LITTLE IF ANY MENTION OF THE CLIMATE CONTROL. PERHAPS PART OF THE REASON MAY BE THAT THE A/C SYSTEM ISN'T INCLUDED AMONG THE CHOICES IN THE COMPLAINTS LIST. THEN AGAIN, THE ISSUE MAY BE UNIQUE TO MY SPECIFIC VEHICLE. IN ANY CASE, I WANTED IT ON RECORD AS A RECURRENT ISSUE. PERHAPS THE CLIMATE CONTROL, AND ITS IMPACT ON VISIBILITY AND THEREFORE SAFETY, SHOULD BE ADDED TO THE LIST OF OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861385April 25, 2016
ENGINE
HI MY NAME IS [XXX] OWNER OF A MERCEDES BENZ E350 2007 I ALWAYS BEEN LOYAL TO MERCEDES BECAUSE I WAS IN THE BE LEAVE THAT THEY HAD SAFE CARS BUT UNFORTUNATELY WITH THIS VEHICLE I HAD A BIG PROBLEM I WAS DRIVING IN THE FREEWAY IN THE CAR JUST STOP WITH A TERRIBLE ODOR OF GAS; I PULL T THE SIDE OF THE ROAD GOT OUT THE CAR AND CALL FOR HELP. THE TOWING TRUCK TOOK MY CAR TO THE MECHANIC THAN IT WAS THAN WHEN WE FIND OUT THAT THE THIS MODEL AND YEAR OF THE CAR HAD PROBLEMS WITH THE FUEL PUMP AND MANY OTHER PROBLEMS. CALLED ANOTHER TOWING TRUCK TO TAKE IT TO MERCEDES BENZ DEALER IN MONTEREY CALIF SPOKE WITH [XXX] WISH HE IS THE MANAGER IN THAT LOCATION THEY CHECK THE CAR AND SAID THAT THERE WASN'T ANY WARRANTY IN THE VEHICLE THAT HAVE TO PAY OUT OF MY POCKET , I SHOW HIM ALL THE DOCUMENTATION FROM SAFE CAR.GOV ALSO KNOWN AS NHTSA I PRINTED OUT ALL THE DOCUMENTATION SAYING THAT MERCEDES BENZ EXTENDED THE WARRANTY IN THIS VEHICLES FOR 15 YEARS UNLIMITED MILES [XXX] THE OWNERSHIP OF THE CAR. EVEN DOUGH I TOOK ALL THIS DOCUMENTS TO [XXX] AT MERCEDES BENZ AT MONTEREY CALIF DEALER HE DIDN'T WANT TO FIX THE CAR, HE TOLD ME AND MY HUSBAND THAT HE EXPOSED THIS TO THE MERCEDES BENZ REPRESENTATIVE FROM THE HEAD QUARTERS AND THEY ARE NOT APPROVING IT WISH I REALLY BE LEAVE THAT THEY SHOULD WITH NO HASSLE AT ALL. AT THIS POINT I HAVE NO CAR AND MERCEDES BENZ ITS NOT RESPONDING THE ACCORDING TO THE WARRANTY OF THE EXTRA 15 YEARS UNLIMITED MILES AND REGARDLESS OF THE OWNERSHIP. PLEASE I REALLY APPRECIATE THAT YOU HELP ME TO TAKE CARE THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860849April 21, 2016
UNKNOWN OR OTHER
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860853April 21, 2016
FUEL/PROPULSION SYSTEM
STRONG ODOR OF GASOLINE AFTER FILLING TANK. VEHICLE WAS STATIONARY. NOTICEABLE BY DRIVER AND PASSENGER WHEN OPENING DOOR UPON EGRESS. ALSO WHEN WALKING AROUND REAR OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855669April 15, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. UPON INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE FAILURE WITH THE ADAPTIVE CRUISE CONTROL MAY HAVE BEEN ASSOCIATED WITH THE FRONT AND REAR BRAKING SYSTEM. AS THE FAILURE PROGRESSED, THE FRONT BRAKES OVERHEATED AND WARPED PREMATURELY DUE TO THE FRONT DISCS AND ROTORS. THE DEALER CONFIRMED THAT THE ROTORS WERE WARPED AND REPLACED THE FRONT AND REAR BRAKE PADS AND ROTORS. THE FAILURE RECURRED WITH THE BRAKES HAVING A STRONG SENSATION, OVERHEATING, AND CAUSED THE VEHICLE TO BE UNSTABLE WHEN THE BRAKES WERE APPLIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855487April 14, 2016
ELECTRICAL SYSTEM
CHECK ENGINE LIGHT COMES ON THAN OFF FOR A FEW DAY AT A TIME. IT COST $10,000.00 TO HAVE IT REPLACE. DON'T HAVE ANY ISSUE WITH THE CAR NOT STARTING OR STALLING. CAR WORKS GREAT. WHY IS THEIR NO RECALL FOR THIS? THOUSAND OF PEOPLE WHO PAY GOOD MORNING FOR A GREAT CAR, LIKE MERCEDES. WE NEED A RECALL FOR THIS> HELLO!!!! PLUS, THE WOOD TRIM ARE FADING, I TRADE TO GET THE DEALER TO REPLACE IT AND THEY WONT $3,500.00 TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855318April 13, 2016
FUEL/PROPULSION SYSTEM
THIS REPORT IS AN ADDITIONAL INSPECTION REPORT FOR ODI NUMBER 10745880 ON 07/28/2015. I ATTACHED A PDF REPORT FOR YOUR FURTHER INVESTIGATION.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10855330April 13, 2016
FUEL/PROPULSION SYSTEM
THIS REPORT IS AN ADDITIONAL INSPECTION REPORT FOR ODI NUMBER 10745880 ON 07/28/2015 AND 10855318. IT IS AN IDENTICAL FIRE INCIDENT THAT I ATTACH AN INSPECTION REPORT FOR YOUR FURTHER INVESTIGATIO, MERCEDES BENZ MAY HAVE TO MAKE A RECALL TO REPLACE FUEL HOSE FOR THE PUBLIC SAFETY WITH THESE REPEATED INCIDENTS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10854502April 8, 2016
FUEL/PROPULSION SYSTEM
MY CAR FOR THE PAST MONTH HAS HAD A TERRIBLE FUEL SMELL EVERY TIME I FILLED MY CAR UP. THE FUMES SMELLED AWFUL AND THEY WOULD MAKE ME SICK. I KEPT ASKING MECHANICS WHAT IS GOING ON, AND WHEN I CALLED MERCEDES THEY SAID MY VIN NUMBER DIDN'T MATCH THE RECALL. THIS WAS A TOTAL LIE. I WAS NEVER NOTIFIED THAT THERE EVEN WAS A RECALL. AFTER GETTING TO A PERSON WHO HAS A POSITION OF MORE AUTHORITY I WAS TOLD TO HAVE THE CAR TOWED TO THE DEALERSHIP WHERE IT SITS NOW. HOWEVER I GOT THE RUNAROUND FIRST FROM CORPORATE MERCEDES. THEN WHEN I WAS DRIVING DOWN A BUSY STREET THE CAR COMPLETELY STOPPED. I WAS CAUGHT IN A BUSY INTERSECTION. WHEN I CHECKED ON LINE I FOUND OUT ABOUT THE CLASS ACTION SUET. I READ ALL THE COMPLAINTS AND ALMOST ALL OF THE STORIES FOR 2007 E350'S MATCHED MY ISSUE. I HAVE NO IDEA IF MERCEDES WILL STAND BY THEIR NAME AND FIX THIS VERY DANGEROUS PROBLEM. IF NOT I WILL CALL MY LAWYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854135April 7, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT AFTER REFUELING THE FUEL TANK, THE ODOR OF STRONG FUEL WOULD EMIT IN AND AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILTER SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854195April 7, 2016
AIR BAGS
TAKATA INFLATES HAVE NOT RECEIVED RECALL NOTICE FOR MY VEHICLE WHICH IS INCLUDED WITH THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850936March 22, 2016
FUEL/PROPULSION SYSTEM
BOUGHT THIS CAR FOR MY WIFE AND WE STOPPED TO FILL UP THE GAS TANK AND ONCE IT WAS FULL WE BEGAN TO SMELL A VERY STRONG ODOR OF GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850755March 21, 2016
WHEELS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT NOTICED SMOKE FUMES COMING FROM THE FRONT DRIVER SIDE TIRE WHILE THE VEHICLE WAS PARKED. THE CONTACT WAS ABLE TO EXIT THE VEHICLE BEFORE IT CAUGHT FIRE. A FIRE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO INJURIES WERE SUSTAINED. THE VEHICLE REMAINED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V557000(FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850893March 21, 2016
STRUCTURE:BODY
PANORAMIC SUNROOF EXPLODED OUTWARD, WITH ANYTHING STRIKING THE CAR. ON THE ROAD ALONE WITH NO OTHER VEHICLES, THE GLASS SHATTERED UPWARD, HELD IN PLACE FOR A BIT UNTIL I COULD EXIT, THEN FALLING INWARD AS I PULLED INTO A SERVICE STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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