Lincoln MKZ Complaints
1,851 consumer complaints on file.
- #11373064November 4, 2020ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
12M02 -- I TOOK THE VEHICLE IN FOR THIS EXTENDED SERVICE PLAN TWICE DURING WHILE IT WAS STILL ACTIVE. BOTH TIMES THE DEALERSHIP TRIED TO PLAY IT OFF AS "NOT UNDER THE WARRANTY" AND "SOFTWARE ISSUE NOT HARDWARE". THEY EVEN CHARGED ME FOR THE SERVICE OVER $250 WORTH OF "UPDATES". THAT DID NOT EVEN FIX THE ISSUE WITH THE DISPLAY TURING OFF WHILE THE VEHICLE IS OPERATING MAKING MOST OF THE VEHICLES FUNCTIONS USELESS. THE DEALERSHIP IS NOW DENYING TO FIX THE PROBLEM AND FORD/LINCOLN IS CLAIMING IT IS OUT OF WARRANTY. WHEN I TOOK IT IN ALREADY TWICE FOR THIS ISSUE AND WAS TAKEN ADVANTAGE OF AND ROBBED $250 WHEN THEY SHOULD HAVE REPLACED THE DISPLAY (APM MODULE) TO FIX THE ISSUE AS PER FORDA INSTRUCTIONS. PLEASE HELP ME AS THE APM MODULE WOULD COST ME OVER $2,000 TO FIX WHEN THE DEALERSHIP AND FORD SHOULD HAVE FIXED IT IN THE FIRST PLACE. AS THEY ARE ONES WHO MESSED UP AND NOT ME NEGLECTING TO TAKE THE VEHICLE IN TO THEM AND INFORM THEM OF THE ISSUE. I EVEN HAD THE VEHICLE WITH THEM WHEN THE PROBLEM WAS SHOWING OF THE DISPLAY TURING COMPLETELY BLACK FOR OVER 5 MINUTES. THEN COMING BACK AND JUST STUCK IN A BOOT CYCLE WHERE IT TURNS ON AND OFF CONSTANTLY UNTIL THE VEHICLE IS TURNED OFF. BUT THEN IT STILL HAS AN ISSUE LATER ON EVEN AFTER THE RESTART OF THE VEHICLE
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11367088October 29, 2020AIR BAGS, ELECTRICAL SYSTEM
THE PROBLEM HAPPENING,AND AGAIN TODAY IS THAT THE AIRBAG WARNING LIGHT GOES ON AND THE AIR CONDITIONING STOPS WORKING AND THE POWER WINDOWS WON'T OPEN ON PASSENGER SIDE AND THE RADIO WON'T GO ON AND POWER DRIVERS SEAT MOVE BACK AND FORTH ON ITS OWN WHILE DRIVING!!!! PROBLEMS HAPPEN BOTH WHILE DRIVING AND IN STATIONARY POSITION. THIS HAS HAPPENED OCT 25. 2020. I FOUND OUT LL THIS AFTER STARTING THE VEHICLE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11366595October 27, 2020SERVICE BRAKES
II AM CONCERNED ABOUT THE AMOUNT OF TIME IT HAS TAKEN FOR MY VEHICLE TO BE EVALUATED FOR POTENTIAL BRAKING PROBLEMS. MY INQUIRY PERTAINS TO AN EXISTING RECALL (19V-904). I RECEIVED A SECOND LETTER FROM LINCOLN YESTERDAY REGARDING THIS MATTER THAT STATES THAT THE PARTS WILL BE AVAILABLE DURING THE FIRST QUARTER OF 2021! CONSIDERING THAT THE RECALL WAS ISSUED IN DECEMBER OF 2019, WHY IS THIS TAKING SO LONG, ESPECIALLY BECAUSE IT INVOLVES POTENTIALLY LONGER BRAKING DISTANCE NEEDED TO BRING THE CAR TO A STOP? I FIND THIS DELAY TO BE UNACCEPTABLE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11366628October 27, 2020SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER FORD OF LAKE GENEVA LOCATED AT WEST 2542 INTERCHANGE N, LAKE GENEVA, WI 53147, AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE LISTED IN THE NHTSA CAMPAIGN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 72,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11366757October 27, 2020SERVICE BRAKES
WAS BACKING DOWN A SLOPED PAVED DRIVEWAY WHEN THE BREAK PEDAL WENT ALMOST TO THE FLOOR AND COULD BARELY STOP. INSPECTED AND FOUND THE LEFT FRONT BRAKE HOSE SPLIT/RUPTURED AND LEAKING BRAKE FLUID. THE RUPTURE WAS ON THE TOP SIDE OF THE HOSE WHERE IT CONNECTS TO THE METAL BRAKE LINE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11366508October 26, 2020SERVICE BRAKES
WE WERE SENT A RECALL NOTICE ON THE AUTO BRAKE SYSTEM JANUARY 2020. LOCAL LINCOLN DEALER DOESN'T HAVE PARTS TO REPAIR AS OF OCTOBER 2020. THE ABS LIGHT HAS CAME ON RIGHT ABOUT THE TIME OF NOTIFICATION. KEEP GETTING TOLD THAT PARTS ARE NOT AVAILABLE TO REPAIR ON THE RECALL. IF I WANTED TO PAY FOR IT THEN THEY COULD REPAIR THE PROBLEM. THIS IS NOT SATISFACTORY. DO I NEED TO NOTIFY A BETTER BUSINESS BUREAU OR WHAT DO I NEED TO DO TO GET THE REPAIR ON BREAKS WHICH COULD BE A SAFETY HAZZARD?
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11365890October 23, 2020SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED RECALL NOTIFICATION NHTSA RECALL NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT UPON CONTACTING THE LOCAL DEALER TO SCHEDULE A RECALL REPAIR APPOINTMENT HE WAS INFORMED THAT THE REMEDY PARTS WOULD NOT BE AVAILABLE UNTIL LATE FIRST QUARTER OF 2021. THE CONTACT ALSO ATTEMPTED TO CONTACT THE MANUFACTURER HOWEVER, UPON ENTERING THE MANUFACTURER RECALL NUMBER: 19S54 HE WAS UNABLE TO CONNECT TO A REPRESENTATIVE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING SHE DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ENGAGE PROPERLY AND TRAVELLED TO THE FLOOR, CAUSING THE VEHICLE TO CRASH INTO A BUILDING. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO AN AUTO BODY FACILITY FOR REPAIRS. THE CONTACT ALSO STATE THAT HE HAS DRIVEN THE VEHICLE AND WHEN THE BRAKE PEDAL WAS DEPRESSED IT FAILS TO STOP THE VEHICLE IMMEDIATELY. THE CONTACT STATED THAT THE BRAKE FAILURE HAS OCCURRED ON MANY OCCASIONS AS THE VEHICLE WAS NOT SAFE TO DRIVE AND HAS BEEN PARKED AT HIS RESIDENCE. THE MANUFACTURER NOR DEALER WAS MADE AWARE OF THE BRAKE FAILURE DUE TO THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11366005October 23, 2020SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED SEVERAL UN-STATED BRAKE FAILURES WITH THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. BILL WALSH FORD (2900 COLUMBUS ST, OTTAWA, IL 61350) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11365746October 22, 2020UNKNOWN OR OTHER
AC ON RIGHT SIDE STOPPED WORKING, RIGHT DOOR STOP LOCKING AND LATER THE LEFT DOOR STOPPED LOCKING.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11365325October 20, 2020STEERING
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED WITH THE SERVICE POWER STEERING NOW MESSAGE DISPLAYED. THE VEHICLE THEN LOSS POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE TRACTION CONTROL WAS DISABLED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT STATED THE VEHICLE WAS DRIVEN MANUAL STEERING MODE. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO PURCHASE FORD LINCOLN (1352 US-45, MAYFIELD, KY 42066) BUT WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11365133October 19, 2020SERVICE BRAKES
UPON BRAKING MY BRAKE PEDAL GOES TO THE FLOOR AND I HEAR THE ABS .THE VEHICLE SLIGHTLY SLOWS. THE PEDAL REMAINS SPONGY. FORD DOES THINK IT COULD BE THE "HCU". ACCORDING TO DEPARTMENT OF TRANSPORT PROBLEM THAT HCU MAY BE STICKING OPEN. THIS HAPPENS EVERY TIME A HEAVY APPLICATION IS MADE WHEN ROAD SURFACE IS WET.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11365175October 19, 2020SERVICE BRAKES
BRAKES LOSE PRESSURE AND GO TO THE FLOOR, AS DESCRIBED IN RECALL 19S54, BUT THIS CAR IS NOT COVERED UNDER THE RECALL AND THE FORD DEALER IS CHARGING $2000 TO REPAIR IT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11364467October 15, 2020ENGINE
DRIVING TIME 11:00AM TO 11:45AM, ROUND TRIP 3.5 MILES, SIDE ROAD, IN MOTION, SUNNY 66. 3 TIMES THE MOTOR DROPPED POWER, CAR COULD NOT MOVE. MOTOR WAS STILL RUNNING, SHAKING AND LIKE IT WAS NOT GETTING AIR. HAD TO STOP IN TRAFFIC AND TURN OFF VEHICLE AND RESTART. THIS THING IS A DEATH TRAP. THIS IS THE THIRD TIME I REPORTED THIS PROBLEM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11364514October 15, 2020POWER TRAIN
TRANSMISSION MAKES UNUSUALLY LOUD REVVING NOISE WHEN THE GAS ENGINE TAKES OVER FOR THE ELECTRIC MOTOR. IF YOU ARE ON AN ENTRANCE RAMP TO A FREEWAY AND APPLY 1/2 PEDDLE OR MORE TO MERGE ONTO FREEWAY, IT HAS A VERY NOISY REV (TRANS) NOISE. I HAVE BEEN APPRAISING CARS FOR 25YRS IN THE RETAIL AUTO BUSINESS AND I HAVE DRIVEN OTHER MKZ HYBRIDS AND THEY DON'T MAKE AS MUCH NOISE AS THIS CAR MAKES
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11363369October 8, 2020SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORT MILL FORD (801 GOLD HILL RD, FORT MILL, SC 29708) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THERE WAS NO WARNING LIGHT ILLUMINATED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,895.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11363402October 8, 2020STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER
THE LINCOLN MOTOR CO PO BOX 1904 DEARBORN, MI 48121-1904 RE: 2014 MKZ (VIN) [XXX] NHTSA RECALL 20S15/20V-177 TO WHOM IT CONCERN: I HAVE WRITTEN TO YOU ON 8/15/2020 CONCERNING THE PARTS ARE NOT AVAILABLE UNTIL END OF YEAR. GOT A 2ND NOTICE AND YOUR CONCIERGE STATING THERE IS NO RECALL ON MY CAR IT'S A MISTAKE. [XXX] BY HER STATEMENT SHOWS VERY CLEARLY THAT YOUR CONCIERGE DON'T KNOW WHAT THEY ARE DOING. ALSO SHOWS THE PUBLIC THAT YOU DON'T CARE ABOUT THE PEOPLE WHO PURCHASE YOUR FAULTY EQUIPMENT. THE SAFETY OR YOUR CUSTOMERS DON'T MATER OTHER THAN GIVE A GOOD NAME TO YOUR CONCIERGE THAT DOESN'T KNOW WHAT THEY ARE TALKING ABOUT. FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2014-2015 FIESTA, 2014-2016 FUSION AND LINCOLN MKZ VEHICLES SOLD, OR EVER REGISTERED IN ALABAMA, ARKANSAS, ARIZONA, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, LOUISIANA, MISSISSIPPI, NEW MEXICO, NEVADA, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, UTAH, WASHINGTON, PUERTO RICO, AMERICAN SAMOA, GUAM, THE NORTHERN MARIANA ISLANDS (SAIPAN), AND THE U.S. VIRGIN ISLANDS. A COMPONENT WITHIN THE DOOR LATCHES MAY BREAK MAKING THE DOORS DIFFICULT TO LATCH AND/OR LEADING THE DRIVER OR A PASSENGER TO BELIEVE A DOOR IS SECURELY CLOSED WHEN, IN FACT, IT IS NOT. FEDERAL LAW REQUIRES DEALERS TO COMPLETE THIS RECALL SERVICE BEFORE A NEW VEHICLE IS DELIVERED TO THE BUYER OR LESSEE. VIOLATION OF THIS REQUIREMENT BY A DEALER COULD RESULT IN A CIVIL PENALTY OF UP TO $21,000 PER VEHICLE. CORRECT ALL VEHICLES IN YOUR NEW VEHICLE INVENTORY PRIOR TO DELIVERY. ARE YOU GOING TO LET A CONCIERGE DICTATE REPAIRS THAT NEED TO BE DONE? LINCOLN DOESN'T CARE ABOUT THEIR CUSTOMER'S WELLBEING. SELLS FAULTY PRODUCTS AND ENDANGERS THE PUBLIC WITH THEIR IGNORANCE AND CHEAPNESS OF QUALITY PRODUCTS. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11363157October 7, 2020ENGINE
ON 9/28/20 TRAVELING AT 40 MPH ON A 2 LANE SIDE ROAD THE MOTOR CUT OUT OR SHUT DOWN AND LOST ALL POWER. THIS IS THE SECOND TIME. THE LAST TIME WAS ON 2/7/20. I TOOK THE CAR TO MY FORD DEALER AND THEY FOUND NOTHING. I DID NOT TAKE IT THIS TIME.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11363305October 7, 2020SERVICE BRAKES
WHILE DRIVING, ALARMS DINGED AND LIGHTS POPPED UP IN MY INSTRUMENT PANEL. THE WARNING LIGHTS ILLUMINATED WERE: BRAKE SYSTEM & PARKING BRAKE SYSTEM (OR BRAKE SYSTEM WARNING?), CHECK BRAKE SYSTEM, ABS, ADVANCETRAC, ADVANCETRAC OFF, THROTTLE CONTROL/POWERTRAIN, CHECK ENGINE, AND PRESS RESET TO TURN OFF REAR PARKING ASSIST. PRESSING MY BRAKES REVEALED THAT THE WARNING LIGHTS WERE NOT ALL BARK AND NO BITE; THERE WAS IN FACT SOMETHING GOING ON. THE PEDAL WAS SOFT, TOO EASY TO DEPRESS AT FIRST. THEN IT WAS VERY DIFFICULT TO DEPRESS AND INEFFECTIVE. NOT STOPPING AT ALL UNTIL ALL THE WAY DOWN. THIS PREVIOUSLY HAPPENED ON 9/6/2020, BUT RESOLVED AFTER 2 DAYS. THIS CURRENT INCIDENT HAPPENED ON 10/2/2020 AND REMAINS ACTIVE 5 DAYS LATER. THE SERVICE STATION FOUND NO CAUSE PREVIOUSLY. THE FIRST INCIDENT HAPPENED RIGHT AFTER LEAVING MY HOME. I WAS DRIVING ABOUT 20MPH ON A RAINY DAY. THE ALARMS SOUNDED AND LIGHTS CAME ON, WHEN I ATTEMPTED TO BRAKE FOR A STOP SIGN IS WHEN I DISCOVERED THE BRAKES NOT WORKING PROPERLY. THE SECOND INCIDENT THAT IS CONTINUING BEGAN A BIT DIFFERENTLY. THE LIGHTS POPPED UP AND ALARM SOUNDED WHILE DRIVING APPROXIMATELY 45 MPH ON A SUNNY, DRY DAY. THE CHECK ENGINE LIGHT AND POWERTRAIN LIGHT BOTH CAME ON ABOUT 2 DAYS LATER. THEY CAME ON WHILE SITTING AT A RED LIGHT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11362997October 6, 2020SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE BRAKES FAILED WHILE DRIVING, CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE HYDRAULIC BRAKING SYSTEM FAILED TO OPERATE AS DESIGNED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NAPLETON'S RIVER OAKS LINCOLN, LLC, (1777 RIVER OAKS DR, CALUMET CITY, IL 60409) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11362919October 5, 2020SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING 40 MPH, WHILE APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD FAILING TO STOP THE VEHICLE. THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE PULLED TO THE SIDE OF THE ROAD AND CONTINUED TO DEPRESS THE BRAKES UNTIL THE VEHICLE DECELERATE AND STOPPED COMPLETELY. THE CONTACT CALLED HER SON TO DRIVE THE VEHICLE TO HER RESIDENCE. THE CONTACT CALLED THE LOCAL DEALER JOHN KENNEDY FORD OF PHOENIXVILLE LOCATED AT 730 VALLEY FORGE RD, PHOENIXVILLE, PA 19460, (610) 917-8200, AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0