Lincoln MKZ Complaints

1,851 consumer complaints on file.

#10349093August 12, 2010
SERVICE BRAKES, ELECTRIC
WHILE BACKING INTO A PARKING SPOT, THE CAR'S REAR SENSORS SOUNDED. SINCE I THOUGHT THERE WAS STILL 3 OR 4 FEET OF SPACE TO A CHAIN LINK FENCE BEHIND THE CAR, I GOT OUT TO INVESTIGATE. THERE WAS ROOM, SO I GOT BACK INTO THE CAR & CONTINUED TO BACK UP SLOWLY WHILE LOOKING OUT THE OPEN DRIVER DOOR. WHEN I APPLIED THE BRAKE, THE CAR WOULD NOT STOP. I APPLIED THE BRAKES A FEW MORE TIMES, BUT STILL COULDN'T GET THE CAR TO STOP. I BELIEVE I MOVED MY RIGHT FOOT MORE TO THE LEFT & TRIED TO STOP AGAIN. WHEN THAT DIDN'T STOP THE CAR, IN DESPERATION I MOVED MY FOOT TO THE RIGHT, PRESSING FIRMLY ONCE OR TWICE. AT THAT POINT, MY FOOT EITHER SLIPPED OFF THE BRAKE PEDAL ON TO THE GAS PEDAL OR EVEN POSSIBLY HIT THE GAS PEDAL DIRECTLY. THE CAR LURCHED BACKWARD, KNOCKING THE FENCE DOWN & DAMAGING THE DRIVER DOOR. MY WIFE & I WERE IN THE CAR,BUT SUFFERED NO INJURY. NO OTHER PEOPLE OR VEHICLES WERE INVOLVED AT ALL. THE CAR WAS REPAIRED AT RIVERHEAD FORD IN RIVERHEAD, NY & THE CLAIM HAS BEEN PAID BY ALLSTATE. MY WIFE & I HAD EXPERIENCED NO BRAKE PROBLEM PRIOR TO 6/24/10, & RIVERHEAD FORD FOUND NO BRAKE PROBLEM WHEN THE CAR WAS REPAIRED. MY CONCERN IS THAT THERE MIGHT BE A SPORADIC ABNORMALITY CAUSED BY THE BRAKES OR TRANSMISSION OR COMPUTER, & POSSIBLY OTHER VEHICLES HAVE BEEN REPORTED WITH A SIMILAR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334562June 4, 2010
STEERING
WE PURCHASED A 2010 LINCOLN MKZ LAST YEAR FOR MY WIFE. AS SOON AS I DROVE IT OFF THE LOT I REALIZED THERE WAS A DRIFT TO THE RIGHT. WE DO NOT DRIVE THE CAR OFTEN AND WE DECIDED TO LET IT GO UNTIL THE FIRST RECOMMENDED CHECKUP. IT WAS CHECKED AND THE ALIGNMENT WAS FOUND TO BE IN SPECS AS PER FORD. THERE WAS ALSO A LETTER TO THE DEALERS STATING THAT THE DRIFT WAS A "CHARACTERISTIC" OF OTHER FRONT WHEEL DRIVE FORD PRODUCTS AND THERE IS "NO PROBLEM" WITH THE VEHICLE! I HAVE CONTACTED FORD EVER SINCE THE SERVICE AND THEY WILL DO NOTHING TO REPAIR IT. IF I LOOK AWAY AND DON'T REALIZE I HAVE EASED THE PRESSURE OF HOLDING THE WHEEL, THE CAR CHANGES LANES TO THE RIGHT AT ANY GIVEN TIME. NEVER TO THE LEFT WITH "ROAD CROWN IN THE ROAD, CROSSWINDS" OR WHATEVER AS DESCRIBED IN THE LETTER FROM FORD. AS OF YESTERDAY'S PHONE CALL, THE CUSTOMER REPRESENTATIVE SAID THERE IS NOTHING THAT FORD WILL DO TO CORRECT THIS PROBLEM SINCE IT IS A "CHARACTERISTIC" OF THE VEHICLE!!!! AS PER THEIR NOTICE, THIS IS CHARACTERISTIC OF NOT ONLY THE MKZ MODEL BUT ALSO THE 2006 ZEPHYR, 2006-2010 FUSION/MILAN, AND THE 2007-2010 MKZ AS WELL. I DO WISH YOU CAN INVESTIGATE THEM AND CORRECT THIS SAFETY PROBLEM SINCE MY WIFE AND I PLAN ON DOING A LOT OF TRAVELING THIS SUMMER WITH THE CAR AND I'M ACTUALLY AFRAID TO DRIVE IT ON TRIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315804March 2, 2010
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2007 LINCOLN MKZ W/ 40K MILES WELL-MAINTAINED. ON FOUR SEPARATE OCCASIONS APPROX 3 MONTHS APART, WHEN ENGINE STILL SOMEWHAT COOL AND WITHIN 5 MILES OF START-UP, VEHICLE IS STOPPED IN DRIVE WITH FOOT-BRAKE APPLIED. ENGINE SUDDENLY REVS AND CAR BEGINS TO ACCELERATE, DESPITE APPLICATION OF HARD BRAKE PRESSURE. TO AVOID COLLISION, DRIVER MUST SHIFT TO NEUTRAL OR PARK AND TURN OFF ENGINE. STILL UNDER WARRANTY. DEALER (1) DOWNLOADED AND APPLIED COMPUTERIZED UPDATES, (2) CHANGED BATTERY, (3) REVIEWED ALL ONLINE AND FORD MOCO BULLETINS BUT FOUND NOTHING RELEVANT. PROBLEM IS VERY SERIOUS BUT OCCURS ONLY INTERMITTENTLY & DEALER CANNOT DUPLICATE. DRIVER HAS CONTACTED FORD/LINCOLN IN DETROIT AND OPENED A CASE FILE TO RESEARCH & TRACK PROBLEM. MOST RECENT OCCURRENCE ON FEB 28, 2010, AT 3:00 PM. CAR TAKEN TO DEALERSHIP ON 03/01. DEALER WILL HAVE REGIONAL FORD ENGINEER EXAMINE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300470January 20, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING 30 MPH THE VEHICLE ACCELERATED. THE CONTACT ATTEMPTED TO ENGAGE THE BRAKE PEDAL; HOWEVER, THE VEHICLE DID NOT SLOW DOWN. THE CONTACT WAS FORCED TO USE THE EMERGENCY BRAKE AND THE VEHICLE SLOWED DOWN SLIGHTLY AND DID NOT STOP COMPLETELY. THE CONTACT MADE A RIGHT TURN, ENGAGED THE EMERGENCY BRAKE AGAIN AND FORCED THE GEAR SHIFT INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A LINCOLN DEALER. THE DEALER DIAGNOSED THE VEHICLE AND STATED THAT THERE WAS NOTHING WRONG WITH IT. THE DEALER WANTED THE CONTACT TO RIDE WITH HIM DURING A TEST DRIVE AND THE CONTACT DIDN'T FEEL SAFE IN THE VEHICLE. THE CONTACT NO LONGER WANTS THE VEHICLE. THE MANUFACTURER SHOULD BE RESPONSIBLE FOR ANY DAMAGES THAT MIGHT OCCUR WHILE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 14,400. UPDATED 03/04/10 *BF UPDATED 09/28/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297973January 4, 2010
AIR BAGS
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH ON ICY ROAD CONDITIONS. THE VEHICLE LOSS CONTROL AND CRASHED INTO A BRICK WALL. THE FRONTAIR BAG SYSTEM FAILED TO DEPLOY WITH THE MASSIVE IMPACT. THE DRIVER SUSTAINED MAJOR INJURIES. THE POLICE AND AMBULANCE WERE CALLED TO THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WAS AN ESTIMATED AMOUNT OF $13,000 IN DAMAGES TO THE VEHICLE. THE FAILURE MILEAGE WAS 22,458. JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10289470October 23, 2009
AIR BAGS:FRONTAL
AIRBAG SYSTEM WARNING LIGHT ILLUMINATES INTERMITTENTLY. SERVICED BY THE DEALER FOUR TIMES. REPLACED THE CRASH SHOCK SENSOR. HAS NOT FIXED THE PROBLEM. UNSURE IF AIRBAG SYSTEM IS FUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284147September 16, 2009
STRUCTURE, VISIBILITY
TL*THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT WHEN DRIVING THE SUNLIGHT REFLECTION COMBINED WITH THE CONTRAST FROM THE INSTRUMENT CONTROL PANEL IMPAIRED HIS VISIBILITY. THE VEHICLE WAS TAKEN TO A DEALER AND A TECHNICIAN ADDED A BLACK COVERING FOR THE INSTRUMENT PANELS SURFACE. THE FAILURE MILEAGE WAS 14,000. THE CURRENT MILEAGE WAS 19,000. UPDATED 11/10/09 *BF UPDATED 11/13/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247360October 31, 2008
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL*THE CONTACT OWNS A 2007 LINCOLN MKZ. WHILE DRIVING 30 MPH, THE ACCELERATOR PEDAL BECAME DEPRESSED WHEN THE CONTACT WAS DEPRESSING THE BRAKE PEDAL. THE FAILURE HAS OCCURRED ON SIX OCCASIONS. THE VEHICLE ROLLED OVER AND CRASHED IN A FIELD. THE WEATHER WAS NOT A FACTOR. THE CONTACT WAS CUT OUT OF THE VEHICLE AND SUSTAINED MINOR INJURIES. HE WAS HOSPITALIZED FOR OBSERVATION. THERE WERE NO OTHER VEHICLES INVOLVED. THE VEHICLE WAS DESTROYED. THE DEALER DID NOT DIAGNOSE THE FAILURE PRIOR TO THE CRASH. THE CONTACT HAS A PHOTO OF THE CRASH FROM THE LOCAL NEWSPAPER. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 5,000. UPDATED 11-25-08 *BF UPDATED 11/26/08. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10243233September 23, 2008
TIRES, TIRES:VALVE
I OWN A 2007 LINCOLN MKZ WITH MICHELIN ENERGY MXV4 TIRES DOT NUMBER B90A NNHX 0207 WHICH ARE ORIGINAL EQUIPMENT ON THE VEHICLE. DURING NORMAL OPERATION IN THE LAST 6 MONTHS I HAVE EXPERIENCED VALVE STEM FAILURES ON 3 OF THE 4 ORIGINAL TIRES LEADING TO A SEVERE AIR LEAK AND IN TWO INSTANCES DAMAGE TO THE SIDEWALL OF THE TIRE. IN EACH CASE THE DAMAGE WAS REPAIRED BY REPLACING THE TIRE AND/OR VALVE STEM AT A LINCOLN DEALERSHIP. THE DEALER, FORD MOTOR COMPANY, AND MICHELIN REFUSE TO ACKNOWLEDGE THAT THERE IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218425February 18, 2008
SEAT BELTS, AIR BAGS:FRONTAL
1. DRIVING ON TWO LINE ROAD. TO AVOID HEAD ON COLLISION HAD TO DETER OFF ROAD AND HIT HUGE TREE AT 30 MPH 2. SEATBELT DID NOT RESTRAINT NOR DID AIRBAGS DEPLOY. CONSEQUENCES ARE PTSS, CHEST AND NECK TRAUMA, EXTREME ANXIETY 3. CAR IS STILL UNDER REPAIR. FORD MOTOR REFUSES TO CHECK REASONS FOR EQUIPMENT FAULT AND NEGLIGENCE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10186380March 28, 2007
STRUCTURE:BODY
TL*- THE CONTACT OWNS A 2007 LINCOLN MKZ, AND WAS CONCERNED BECAUSE THE VEHICLE FAILED TWO FRONTAL OFFSET TEST THAT WERE CONDUCTED BY THE INSURANCE INSTITUTION OF HIGHWAY SAFETY. THE CONTACT FEARED THAT THIS COULD BE A SAFETY ISSUE. THE CURRENT MILEAGE WAS 1,000.*AK THE CONSUMER HAS PROVIDED A COPY OF INSURANCE INSTITUTE FOR HIGHWAY SAFETY TEST AND ASK THAT THE CAR BE BROUGHT UP TO CERTAIN SPECIFICATIONS PERTAINING TO THE REPORT. UPDATE *4/17TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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