Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11362160October 1, 2020
SERVICE BRAKES
NHTSA RECALL 19V-904
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362099September 30, 2020
STRUCTURE:BODY, SERVICE BRAKES, ENGINE
OUR VEHICLE IS SUBJECT TO NHTSA RECALL 19V-904. IN 2020, LINCOLN STOPPED REPAIRING VEHICLES SUBJECT TO THIS RECALL. UNFORTUNATELY, MY VEHICLE IS SUFFERING FROM THIS BRAKE PROBLEM AND I HAVE LOST USE OF MY BRAKES ON SEVERAL OCCASIONS. ON JUNE 26, 2020, MY BRAKES FAILED RESULTING IN A PROPERTY DAMAGE ACCIDENT. AFTER BODY DAMAGE REPAIR, MY BRAKES HAVE AGAIN FAILED. THE LOCAL FORD DEALERSHIP FINALLY AGREED TO EXAMINE THE VEHICLE AND FOUND THAT THE BRAKE FAILURE WAS RELATED TO THE RECALL. NEVERTHELESS, IN ADDITION TO THE THOUSANDS PAID TO REPAIR MINE AND THE OTHER PARTY'S VEHICLE'S DAMAGE, I'VE HAD TO PAY THE LOCAL FORD DEALERSHIP $1093.80 TO FIX THE CAR. THE BRAKE FAILURE IS DANGEROUS AND POTENTIALLY DEADLY. LINCOLN'S DELAY IN REMEDYING THE ISSUE IS THE DIRECT CAUSE OF MY CAR ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11361701September 29, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. CAUSEWAY LINCOLN (375 BARNEGAT ROAD, NJ-72, STAFFORD TOWNSHIP, NJ 08050) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361594September 28, 2020
POWER TRAIN
LIGHT ENGINE ON.. WHEN I TOOK IT IN THEY TOLD ME IT WAS THE CATALYTIC CONVERTER. THEIRS A RECALL FOR THE CONVERTER BUT THEY CLAIM NOT ON MY MODEL. MY GIRLFRIEND HAS SAME CAR SAME YEAR AND HERS HAS A RECALL BUT SHE HAS NO ISSUES RIGHT NOW.. I HAVE AN ISSUE BUT NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360710September 23, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. DORAL LINCOLN (9000 NW 12TH ST, DORAL, FL 33172; (786) 522-5351) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE TOOK AN EXCESSIVE AMOUNT OF TIME BEFORE COMING TO STOP. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR FOR THE VEHICLE TO COME TO A STOP. THE CONTACT WAS INFORMED BY THE DEALER THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED HOWEVER, THE PART OF THE CONTROL MODULE THAT NEEDED TO BE REPLACED WAS NOT INCLUDED IN THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VEHICLE WAS NOT REPAIRED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360197September 21, 2020
SERVICE BRAKES
COLLISION MITIGATING BRAKING DOES NOT ENGAGE THE BRAKES. WHEN A TRUCK SUDDENLY CUT ME OFF, THE AUDIBLE AND VISUAL WARNING INDICATE OBJECT IN THE WAT BUT NO BRAKING OCCURS. BRAKE PEDAL DOES NOT PUMP UP (AS IT DOES WHEN THE RADAR CRUISE CONTROL SLOWS THE CAR). CAN REPRODUCE BY FOLLOWING TURNING VEHICLE TOO CLOSELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359786September 18, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED L. B. SMITH FORD (1100 MARKET ST, LEMOYNE, PA 17043, (717) 761-6700) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359800September 18, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE COULD BE SHIFTED FROM PARK INTO DRIVE WITHOUT DEPRESSING THE BRAKE PEDAL. ADDITIONALLY, ON OCCASIONS THE VEHICLE SHIFTED OUT OF PARK INTO DRIVE INDEPENDENTLY AND ROLLED AWAY. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ATTEMPTING TO SHIFT THE VEHICLE INTO DRIVE, THE SHIFTER NOB BRACKET DETACHED FROM THE VEHICLE. THE CONTACT CONTACTED CARSON DODGE CHRYSLER JEEP RAM (3059 S CARSON ST, CARSON CITY, NV 89701; (775) 883-2020) AND WAS INFORMED THERE WAS NO RECALL ON THE VIN. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355074September 15, 2020
SERVICE BRAKES
THERE WAS A RECALL ISSUED BY FORD FOR MY VEHICLES BRAKES IN DECEMBER 2019.(MANUFACTURER RECALL NUMBER19S54;NHTSA RECALL NUMBER19V904). THIS ISSUE HAS STILL NOT BEEN REMEDIED. MY LAST CALL TO THEIR SERVICE CENTER I WAS TOLD THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE TO MAKE THE REPAIRS BUT ALSO SAID THEY COULD REPLACE THE BRAKES AND CHARGE ME OVER A THOUSAND DOLLARS AND FORD WOULD REIMBURSE ME EVENTUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355254September 15, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE HAD TO PUMP THE BRAKES MULTIPLE TIMES UNTIL IT STARTED TO WORK PROPERLY. THE VEHICLE WAS TAKEN THE NISSAN DEALER WHERE HE WORKS AND HAD THE BRAKE MASTER CYLINDER AND BRAKE BOOSTER REPLACED. THE BRAKE LINES WERE FLUSHED. THE CONTACT CALLED VARSITY LINCOLN (49251 GRAND RIVER AVE, NOVI, MI 48374; (248) 305-5300) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354103September 10, 2020
ENGINE
WHILE DRIVING DOWN THE HIGHWAY WITH NO WARNING MY ENGINE STARTED KNOCKING REAL BAD AND THEN I LOST ALL POWER DUE TO THE ENGINE STOPPING. HAD I BEEN ON AN INTERSTATE WITH LOTS OF TRAFFIC THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION. AFTER A TOW AND TAKING THE CAR TO A FORD DEALERSHIP. I FOUND OUT THAT THE WATER PUMP FAILED AND ALLOWED COOLANT TO GO INTO THE OIL PAN, CAUSING DAMAGE TO THE BEARING ON THE PISTONS. AFTER RESEARCH I FOUND THIS IS A DESIGN FLAW WITH FORDS 3.5 ENGINE AND MILLIONS OF CARS ARE ON THE ROAD NOW THAT WILL EVENTUALLY EXPERIENCE THIS FAILURE. I HAVE RECENTLY HAD THE CAR INTO A FORD DEALERSHIP AND HAD THEY TOLD ME OF THIS PROBLEM AND THE FIX WAS TO REPLACE THE WATER PUMP BEFORE IT FAILED, I WOULDN'T HAVE BEEN SUBJECTED TO THIS DANGEROUS DRIVING CONDITION AND MY ENGINE WOULDN'T NOW BE A PAPERWEIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354329September 10, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MIDDLE CONSOLE DASH THAT CONTROLS HEATED SEATS, ENTERTAINMENT, CLIMATE CONTROLS, NAVIGATION, RADIO, ETC. GOES COMPLETELY BLACK AND GIVES THE ERROR CODE "DESKTOP.EXE HAS STOPPED WORKING" DEALERSHIP SAYS THEY HAVE NO IDEA WHAT TO DO, BUT WILL NOT PAY FOR ANYTHING TO GET IT CHECKED, WARRANTY SAYS THEY WILL NOT COVER IT BECAUSE IT'S "SOFTWARE". THUS LEAVING ME WITH AN ALMOST USELESS VEHICLE WHEN THE DASH DOES OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354017September 9, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353419September 6, 2020
ENGINE
THE ENGINE LIGHT WENT ON 1 DAY AFTER WARRANTY EXPIRED. I WAS TOLD PURGE VALVE NEEDED REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353159September 4, 2020
SERVICE BRAKES
AFTER BRAKING IN AN EMERGENCY SITUATION THE BRAKE PEDAL HAS EXCESSIVE TRAVEL WHICH IS EXACTLY AS DESCRIBED IN SAFETY RECALL 19V904000. I CHECKED THE VIN AND THIS VEHICLE IS NOT LISTED AS BEING INCLUDED IN THE RECALL BUT IT DEFINITELY HAS THE PROBLEM. I SPOKE WITH FORD AND UNLESS THE RECALL INCLUDES THIS VIN THEY WILL NOT REPAIR AS A RECALL, BUT RATHER AT MY EXPENSE. I WAS TRAVELLING IN THE MIDDLE LANE OF A 3 LANE HIGHWAY GOING APPROXIMATELY 60 MILES PER HOUR AND THE VEHICLES IN FRONT OF ME BRAKED HARD CAUSING ME TO BRAKE HARD AS WELL. IT WAS A RAINY MORNING AND THE ABS ACTIVATED AND I FELT THE BRAKE PEDAL SOFTEN AND GO DOWN ABOUT ANOTHER INCH WHERE IT STILL PROVIDED BRAKING BUT I CAN FEEL THAT IT IS LOWER THAN BEFORE AND THERE IS A POINT AT WHICH I CAN FEEL THE BRAKES BUT STILL NEED TO DEPRESS FURTHER TO ACHIEVE GOOD STOPPING. THIS IS THE THIRD TIME THAT THIS HAPPENED. PREVIOUS TIMES THE BRAKES SEEMED OK THE NEXT DAY. THIS TIME I CAN STILL FEEL THAT THERE IS SOMETHING VERY DIFFERENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353095September 3, 2020
ENGINE
PURCHASED CPO WITH 38K MILES ON IT. A WEEK AFTER OWNING SMOKE EMITTED FROM EXHAUST, CHECK ENGINE LIGHT CAME ON AND CAR WAS ROUGH TO START, IDLING HARD. CAR MELTED STRONGLY OF ANTIFREEZE BUT NO VISIBLE LEAKS. LINCOLN DID INSPECTION AND SAYS NEEDS A NEW ENGINE DUE TO COOLANT LEAKING INTO CYLINDERS AND PISTONS FAILING. ENGINE IS ON BACKORDER FOR TWO MONTHS. THIS SEEMS TO BE A KNOWN PROBLEM. WE ARE EXTREMELY UNHAPPY. HAVEN'T EVEN HAD THE CAR TWO WEEKS BEFORE THIS STARTED HAPPENING. WE WANT OUT OF THIS CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352711September 2, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE TRANSMISSION FLUID ADDED TO THE TRANSMISSION AND HAVE THE VEHICLE EXAMINED. THE CONTACT STATED THAT THE TRANSMISSION WAS CLEARED HOWEVER, THE NEXT DAY WHEN THE VEHICLE WAS TURNED ON AND ATTEMPTED TO SHIFT THE VEHICLE INTO DRIVE, THE VEHICLE FAILED TO SHIFT INTO THE DRIVE. A WARNING LIGHT STATED THAT A SHIFTER SYSTEM FAILURE HAD OCCURRED AND TO CHECK THE OWNERS MANUAL. THE CONTACT CONTACTED WEST HERR FORD LINCOLN SERVICE (10 CAMPBELL BLVD, GETZVILLE, NY 14068, (716) 688-5464) WHO INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 103,270.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351623August 27, 2020
POWER TRAIN
MKZ 2013 LINCOLN WITH SAME SYMPTOMS AND REQUIRED COMPONENT (BUSHING) CHANGE AS SAFETY RECALL 18S20. PLEASE INCLUDE THE MKZ 2013 LINCOLN SERIES IN THE RECALL 18S20 (VIEW ATTACHED)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351630August 27, 2020
WHEELS
DURING A SERVICE AT THE DEALERSHIP I WAS INFORMED THAT ALL MY WHEEL LUG NUTS NEEDED TO BE CHANGED BECAUSE OF SWELLING. PER THE MECHANIC, THIS IS A KNOW PROBLEM WITH THIS LUG NUTS ON THIS MODEL OF LINCOLN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351135August 25, 2020
POWER TRAIN
SHIFTING FROM GEARS 1-2 AND 3-4 ARE HARD AND/OR DELAYED. SHIFTING FROM 1-2 IS SO HARD THAT YOU HAVE TO STIFFEN YOUR NECK MUSCLES TO PREVENT AN UNCOMFORTABLE HEAD AND NECK MOVEMENT. THE ONLY TIME THIS ISN'T EXPERIENCED IS WITH 80% OR MORE THROTTLE APPLIED. THE DEALER HAS REBUILT THE TRANSMISSION, REPLACED SOLENOID ASSEMBLIES, ETC AND THE PROBLEM COMES BACK. THE DEALER HAS LOOKED AT IT ONE MORE TIME AND SAYS THEY FIND NO ISSUE THAT LINCOLN'S WARRANTY PARAMETERS WILL ALLOW THEM TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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