Jeep Liberty Complaints

8,882 consumer complaints on file.

#11010853July 26, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING 35 MPH, THE DRIVER'S AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TOWED TO A LOCAL DEALER (JOHN GREENE CHRYSLER DODGE JEEP, LOCATED AT 910 JAMESTOWN RD MORGANTOWN, NC 28655). THE DEALER ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED A SCAR ON HER NECK AND BRUISES AND BURNS TO THE UPPER BODY. MEDICAL ATTENTION WAS PROVIDED BY THE CONTACT'S PRIMARY PHYSICIAN. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE NOT RESPONSIBLE. THE MANUFACTURER ADVISED THE CONTACT TO FOLLOW-UP WITH THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11010642July 25, 2017
SUSPENSION
MY FRONT BALL JOINTS ARE ABOUT TO FALL APART, I WAS TOLD I WAS LUCKY I HAVEN'T HAD A BAD ACCIDENT. I HAD TO PAY TO REPLACE FRONT DRIVERS SIDE ARM AND BALL JOINT. RIGHT HASN'T BEEN DONE YET BECAUSE I COULDN'T AFFORD BOTH, DRIVERS SIDE WAS $506. THEN WAS TOLD THERE ARE SEVERAL RECALLS ON THIS PROBLEM THAT I WASN'T TOLD ABOUT. I'M SCARED TO KEEP DRIVING AND CAN'T SEEM TO GET ANYONE TO CONTACT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010130July 23, 2017
AIR BAGS
VECHICAL WAS SITTING BUT RUNNING. PERSON IN DRIVER AND PASSANGER. STARTED TO LEAVE AND THE AIRBAG LIGHT ON DASH NEVER TURNED OFF. DROVE CAR NEXT DAY, DRIVER ONLY, AIRBAG WARNING LIGHT CAME ON AND OFF INTERMITTENTLY. NOW A FEW DAYS LATER THE AIRBAG LIGHT STAYS ON A'LL THE TIME. EVIDENTLY THE AIRBAG WILL NOT DEPLOY IF ACCIDENT OCCURS. CHECKED LOOSE WIRES AT RECOMMENDATION OF DEALERSHIP AND, NOPE NONE LOOSE. DEALERSHIP SAID WE CAN SCHEDULE APPOINTMENT IN A WEEK AND BE SEVERAL HUNDRED TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010058July 22, 2017
FUEL/PROPULSION SYSTEM
WHEN FUELING, THE PUMP DOES NOT SHUT OFF. THIS HAS BEEN REPORTED AS AN O-RING PROBLEM AND RECALLED IN LATER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010124July 22, 2017
FUEL/PROPULSION SYSTEM
FUEL SPILLS FROM TANK DURING FILL UP. I BOUGHT THIS CAR USED AND THE PAINT IS DAMAGED FROM THE PREVIOUS SPILLS THAT HAVE OCCURRED. IT IS EVIDENT THIS HAS BEEN A LONG STANDING ISSUE WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006788July 21, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 7 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED INADVERTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT SUSTAINED SWELLING ON THE RIGHT HAND FROM THE WRIST TO THE FINGERS, AND THE LEFT HAND PINKY FINGER WAS SWOLLEN AND HAD BRUISES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE FOLLOWING DAY, THE CONTACT RECEIVED AN EMAIL STATING THAT THERE HAD BEEN AN OPEN RECALL SINCE FEBRUARY OF 2015 AND THAT THE MANUFACTURER WOULD NOT BE ABLE TO ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 32023801. THE FAILURE MILEAGE WAS APPROXIMATELY 169,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11006425July 19, 2017
STEERING
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. WHILE DRIVING 21 MPH, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND THE STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER (HILL-KELLY DODGE, CHRYSLER, JEEP, RAM LOCATED AT 6171 PENSACOLA BLVD PENSACOLA, FL 32505) WHERE IT WAS DIAGNOSED THAT THE LOWER BALL JOINT AND LOWER SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE. THE FAILURE MILEAGE WAS 156,623.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005614July 17, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ON FRIDAY, 07.07.2017, AS I WAS DRIVING INTO A TURN LANE FROM THE HWY, I HAD SLOWED WAY DOWN FOR TRAFFIC THEN PICKED UP SPEED SLIGHTLY, NOT EVEN 10 MPH, TO FOLLOW CARS IN THE TURN LANE WHEN THE ACCELERATOR BECAME SLUGGISH AND THE JEEP CAME TO A STOP. AS I PRESSED THE ACCELERATOR AGAIN THERE WAS A VERY LOUD POP FROM UNDER THE HOOD. EVERYTHING QUIT, THE ENGINE, THE ELECTRIC, THE STARTER WOULD NOT TURN OVER WHEN I TRIED TO START IT AGAIN OR THE EMERGENCY FLASHERS. JUST BEFORE THIS HAPPENED THE ENGINE LIGHT AND, WHAT I FOUND OUT LATER, THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON. I WAS CONFUSED AT WHAT JUST HAPPENED. THINKING WHAT I SAW NEXT WAS STEAM COMING FROM UNDER THE JEEP WAS STEAM I POPPED THE HOOD TO GO LOOK. THERE WAS TRAFFIC ALL AROUND ON THE HWY. ONCE I OPENED THE HOOD I FOUND THE ENGINE COMPARTMENT WAS ON FIRE, BACK AGAINST THE FIREWALL BETWEEN THE ENGINE AND THE STEERING COLUMN, BEHIND THE BATTERY. THE FIRE GOT BIGGER ONCE THE HOOD WAS OPEN, IT SPREAD VERY FAST. PEOPLE IN OTHER CARS WERE YELLING AND A GUY STOPPED TO HELP ME AND TOLD ME TO GET AWAY FROM THE JEEP BECAUSE IT WAS GAS THAT WAS BURNING. THE FIRE DEPT WAS CALLED YET BY THE TIME THEY GOT THERE THE WHOLE FRONT END OF THE JEEP WAS DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11005843July 17, 2017
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. WHILE TURNING INTO A DRIVEWAY AT APPROXIMATELY 2 MPH, THE REAR CONTROL ARM FRACTURED IN TWO WITHOUT WARNING. THE DEALER WAS CONTACTED (OVERLAND PARK DODGE/JEEP) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005001July 13, 2017
SUSPENSION
I FOUND ONLINE THAT THERE'S A RECALL ON LOWER BALL JOINTS THAT GET CORRODED AND STOP WORKING PROPERLY, THAT CAN CAUSE A BREAK OF THE ITEM AND LOOSE THE STEERING WHILE DRIVING. WELL IT'S ALREADY CORRODED AND NO WHEEL ALIGNMENT CAN BE DONE WITHOUT REPLACING BOTH JOINTS.ALREADY CALLED THE DEALER AND THEY DENIED ANY RECALL ON BALL JOINTS. I DECIDED TO STOP DRIVING THE CAR BECAUSE IT'S GETTING HARD TO DRIVE. WHEN I TURN THE STEERING WHEEL YOU CAN FEEL THE JOINT MAKING A METAL TO METAL SOUND, WHILE STOPPING AND WHEN STARTING TO MOVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005125July 13, 2017
ELECTRONIC STABILITY CONTROL (ESC), VISIBILITY/WIPER, UNKNOWN OR OTHER
VARIOUS ELECTRICAL SYSTEMS WOULD SPONTANEOUSLY TURN ON WHILE DRIVING OR PARKED. MY WIPERS (FRONT AND BACK) WOULD TURN ON FULL SPEED, MY HORN WOULD BLAST, LIGHTS WOULD DIM. EVEN WHEN I TURN THE CAR OFF, THESE SYSTEMS STAY ON. WHEN I OPEN THE DRIVERS DOOR, THE WIPERS WOULD OCCASIONALLY MOVE 1-2 INCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005184July 13, 2017
FUEL/PROPULSION SYSTEM
WHEN FUELING VEHICLE AS IT FINISHES FILLING THE GAS TANK IT WILL SPEW GAS OUT AND OVER THE SIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004217July 11, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT FAILED TO LOCK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE CONTACT WAS ADVISED TO CALL NHTSA. THE FAILURE MILEAGE WAS 152,000. UPDATED 10/18/17*LJ THE CONTACT TOOK THE CAR TO THE DEALER AND FIXED THE SEATBELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004138July 10, 2017
EQUIPMENT
MY 2002 JEEP LIBERTY, RARELY DRIVEN PAST 3 YEARS, HAS HAD TO HAVE THE IGNITION SWITCH REPLACED 3 TIMES AS OF THIS WEEK. I CAN NOT UNDERSTAND WHY YOUR DEPARTMENT ENFORCED TO REPLACE SO MANY JEEP IGNITION SWITCH'S TO NOT THINK THEY DID NOT HAVE INFERIOR PRODUCTS ON THE LIBERTY'S AS WELL. THE KEYS SLIDE RIGHT OUT OF THE IGNITION RATHER THE VEHICLE IS IN DRIVE MOTION OR PARKED, ON OR OFF, DOESN'T MATTER AND THERE ARE COMPLAINTS ALL OVER THE WEB AS TO SAME ISSUE. I UNDERSTAND THE ISSUE NEEDS TO BE REPORTED TO YOU TO MAKE OFFICIAL, HOWEVER, CHRYSLER'S LACK OF COOPERATIVENESS ALONE, I WOULD THINK ENOUGH TO BE DUE CAUSE TO UMBRELLA JEEPS OF ALL MODELS AND GET THEM ALL ENFORCED AROUND THE SAME TIME FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004174July 10, 2017
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES LOCKED UP 3/2017 HAD IT TOWED TO ANDERSON JEEP IN AZ. THEY REPLACED THE ABS MODULE AND HCU. 100 DAYS LATER THEY LOCKED UP AGAIN IN MN. TOWED TO FOREST LAKE JEEP. WHEN TESTED IT WORKED OK THEN LATER THEY DROVE IT AND IT LOCKED UP WHILE THEY WERE TRAVELING DOWN THE ROAD. CODES SHOWED SAME PARTS HAVE TO BE REPLACED. THEY DON'T FEEL CONFIDENT THAT THIS WILL CORRECT THE PROBLEM. WE ARE CONCERNED THAT THIS WILL CAUSE A SAFETY PROBLEM IN THE FUTURE. THE LATEST WAS ON A CITY STREET WHILE CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003889July 9, 2017
AIR BAGS
AIR BAG WARNING LIGHT COMES ON. SOMETIMES FLASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003809July 8, 2017
VEHICLE SPEED CONTROL
ON CROWDED CITY STREET APPLIED BRAKES AS SOMEONE WAS STARTING TO CROSS STREET IN A CROSSWALK. ENGINE STARTED TO REV UP AND CAR WOULD NOT STOP. I WENT THROUGH THE CROSSWALK AND MANAGED TO STOP SAFELY. TRIED A FEW SLOW SPEED STOPS, AND CAR SEEMED OKAY. THEN A FEW MINUTES LATER AT ANOTHER CROSSWALK APPLIED BRAKES. ENGINE REVVED UP. HAD BOTH FEET ON BRAKES. REAR BRAKES SEEMED TO FAIL. REAR TIRES STARTED TO BURN RUBBER WITH LOUD SQUEALING NOISE. I WAS ABLE TO SHIFT INTO PARK. ENGINE SLOWED DOWN AND WAS ABLE TO DRIVE OFF AFTERWARDS. MADE IT HOME (9 MILES). DID A FEW SLOW STOPS ON THE WAY. BRAKES WORKED OKAY AND ENGINE DID NOT REV. VERY CONCERNED ABOUT ANY FURTHER DRIVING OF THIS VEHICLE. PEDESTRIAN LIVES DEFINITELY WERE IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003824July 8, 2017
SUSPENSION:REAR, SUSPENSION
BACKED DOWN DRIVEWAY STARTED ON STREET AND NOTICED I WAS TURNING ONE WAY AND REARED WAS GOING THE OTHER DIRECTION. IMMEDIATELY DROVE VERY SLOWLY HOME. LOOKED UNDERNEATH AND SAW TRAILING ARM PARTIALLY SNAPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003392July 6, 2017
ELECTRICAL SYSTEM
ALL DOOR LOCKS STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003534July 6, 2017
AIR BAGS
AIRBAG LIGHT CAME ON AT ABOUT 38000 MILES AND HAS REMAINED ON EVER SINCE. PRESUMABLY I WOULD HAVE NO AIRBAGS IN A WRECK. I'M WRITING BECAUSE I READ THAT THE NHTSA WAS LOOKING INTO THE 2012 LIBERTY FOR THIS EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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