Jeep Liberty Complaints

8,882 consumer complaints on file.

#10140000October 17, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, POWER TRAIN:AXLE ASSEMBLY
DT: THE CONTACT WAS TRAVELING AT 10 MPH, WHEN THE UPPER BALL JOINT BROKE. THIS CAUSED THE AXLE TO BREAK. THE LOCATION WAS THE FRONT DRIVER'S SIDE. THE HAPPENED ON 10-16-05. THE VEHICLE WAS THEN TOWED TO THE JEEP DEALERSHIP. THE DEALERSHIP WAS REPAIRING THE VEHICLE. THE COST WOULD B E $2,000.00, THE WARRANTY ON THE VEHICLE EXPIRED IN MAY 2005. THERE WERE NO INJURIES REPORTED. THE VEHICLE IS A 2002 JEEP LIBERTY. THE MANUFACTURER HAS NOT BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140041October 17, 2005
ELECTRICAL SYSTEM
I RESIDE IN SOUTHERN CALIFORNIA, WE WERE EXPERIENCING THUNDER SHOWERS EARLIER IN THE DAY. I WENT TO A 5 HOUR CLASS, UPON RETURNING THE HORN WAS BLARING, I COULD NOT STOP IT SO I HAD TO TAKE THE FUSE OUT. THEN I STARTED THE CAR BUT THE GAUGES WERE ACTING STRANGE. I HAD A HALF A TANK OF FUEL BUT IT WAS READING AS IF I HAD A FULL TANK, THEN THE ENGINE LIGHT WAS ON, AFTER I GOT HOME I SHUT OF THE IGNITION BUT THE CAR WOULD NOT SHUT OFF. MY CAR IS A MANUAL, 4 CYLINDER, WITH NO POWER AMENITIES IT IS A BASIC CAR, NO AIR CONDITIONING. IT IS JUST A 2004 JEEP LIBERTY. AFTER I POPPED THE CLUTCH LIGHTLY TO STOP THE ENGINE MY LIGHTS WOULD NOT GO OFF. IT WAS NOT A MAJOR STORM JUST A QUICK SHOWER, IT MAKES ME WORRY QUITE A BIT BECAUSE THIS IS MY MAIN VEHICLE AND IF JUST A LITTLE MOISTURE CAUSES HAVOC WHAT IF I WAS IN THE SNOW WHAT KIND OF PROBLEMS WOULD IT CREATE. ANOTHER THING SINCE A LIGHT SHOWER CAUSED HAVOC WHAT DOES THIS DO TO THE ELECTRICAL ON MY AIR BAGS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139851October 17, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER ON 2002 JEEP LIBERTY WILL RUN FINE AND THEN SUDDENLY BLOW HOT AIR. AFTER A FEW MINUTES WILL BEGIN BLOWING COOL. CAN DO THIS SEVERAL TIMES IN A SINGLE TRIP. TAKEN JEEP TO DEALERSHIP. THEY REPLACED "SWITCHES"...CHECKED EVERYTHING INCLUDING COMPRESSOR AND FREON...NOTHING SHOWS TO BE A PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139872October 17, 2005
AIR BAGS:FRONTAL
DT: 2002 JEEP LIBERTY. THE CONTACT STATED ON OCTOBER 14, 2005 TWHILE DRIVING 30 MPH THE CONTACT'S VEHICLE WAS IN AN ACCIDENT. THE FRONT DRIVER'S SIDE WAS DAMAGED IN THE ACCIDENT. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. THE CONTACT HAS NOT SPOKEN WITH JEEP AT THIS TIME ABOUT THE PROBLEM. THE VEHICLE WAS TOWED TO A LOCAL GARAGE. THIS GARAGE HAS NOT LOOKED INTO WHY THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS TAKEN.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10139687October 14, 2005
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
DT: 2004 JEEP LIBERTY. THE CONTACT STATED THE JACK FOR THE VEHICLE COLLAPSED WHILE CHANGING THE TIRE. THE VEHICLE CAME DOWN ON TOP OF THE CONTACT, BUT HE WAS NOT INJURED. THE JACK COMPLETELY BUCKLED, BENT IN HALF, AND IT NO LONGER WORKED. THE CONTACT STATED HE FOLLOWED THE INSTRUCTIONS ON THE JACK. HE CONTACTED JEEP, AND THEY TOLD HIM TO TAKE A CLASS TO LEARN HOW TO CHANGE A TIRE. WHEN THE CONTACT TOOK THE JACK TO THE DEALERSHIP THEY WANTED TO KEEP IT. THE CONTACT STILL HAS THE JACK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139582October 13, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:MULTIPLE AXLE
DT: THE CONTACT STATED THAT WHILE DRIVING 2004 JEEP LIBERTY THE LEFT FRONT DRIVER'S SIDE WHEEL FELL TO THE RIGHT AND WAS HANGING ON BY LUGS:NUTS. UPON INSPECTION THE UPPER BALL JOINT AND THE UPPER CONTROL ARM AND THE AXLE BROKE. THE VEHICLE SPEED WAS 20 MPH. THE VEHICLE WAS TAKEN THE DEALERSHIP, AND THE DEALER SHIP OFFERED NO EXPLANATION AS TO WHY THIS HAPPENED. THE CONTACT CALLED CHRYSLER, AND WAS INFORMED THAT THERE WAS NO RECALL. THE VEHICLE CURRENTLY HAS ONLY 30,000 MILES ON. IT. THE VEHICLE WAS NOT INVOLVED IN ANY ACCIDENTS OR HIT ANY ROAD HAZARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139294October 11, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
PROBLEM WITH THE DRIVER'S SIDE SEAT BELT LATCH - ESPECIALLY DIFFICULT TO UNLATCH SEAT BELT (BUTTON REMAINS PUSHED IN). CONCERNED ABOUT THIS AS BEING MORE OF A SAFETY CONCERN RATHER THAN AN ANYTHING ELSE! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139298October 11, 2005
STEERING, SUSPENSION:FRONT
JEEP ALWAYS PULLS TO THE RIGHT. PROBLEM WAS SUPPOSED TO BE RESOLVED WITH BALL JOINT REPLACEMENT PROCEDURE FROM A RECALL, BUT IT STILL EXISTS. DEALER PERFORMED A WHEEL ALIGNMENT (WHICH HE SUSPECTED WAS NEEDED), BUT PROBLEM STILL EXISTS. REPLACED ORIGINAL TIRES WITH ONLY 20,000KM (PROBABLY DUE TO COMPENSATING FOR PULLING TO THE RIGHT) - CONSIDER THIS A SAFETY ISSUE BECAUSE YOU ALWAYS HAVE TO COMPENSATE FOR THE PULL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139228October 10, 2005
TIRES
AFTER A FLAT ON 9/30 OF THIS YEAR, I PURCHASED A NEW SET (4) OF GOODYEAR WRANGLER ST TIRES, SIZE P215/75/16, THROUGH MY JEEP DEALER. WITHIN A DAY OF LIGHT USE, MY 2003 LIBERTY SPORT STARTED TO EXHIBIT UNSETTLED HANDLING BEHAVIORS. THE VEHICLE PULLS STRONGLY TO THE RIGHT WHERE IT DID NOT BEFORE THE TIRE REPLACEMENT, THE VEHICLE FEELS MUSHY AT FREEWAY SPEEDS AND IS NOW VERY HARD TO KEEP GOING IN A STRAIGHT LINE. THE FEELING OF LACK OF CONTROL IS ESPECIALLY NOTICEABLE WHEN TRYING TO NEGOTIATE A LEFT TURN AT SPEED (THE VEHICLE SEEMS TO WANT TO CONTINUE TO GO STRAIGHT OR LEFT AND, VERY NOTICEABLE UNDER STEER IS PRESENT). THE JEEP FEELS VERY UNSETTLED EVERYTIME THE GRADE ON THE ROAD CROWN CHANGES ALONG TURNS ON BACK ROADS AND IS NOTICEABLE ENOUGH TO COMPEL ME TO SLOW DOWN FROM NORMAL SPEED LIMITS. WHEN TRAVELING 55 MPH AND ABOVE THE FEELING OF LOSS OF CONTROL COMES ON WITH VERY MINOR CHANGES ON STRAIGHT ROAD SURFACES. THERE IS ALSO VIBRATION AND NOISE COMING FROM THE RIGHT FRONT AREA OF THE SUSPENSION (COMES AND GOES IN PROPORTION TO LOSS OF CONTROL). THE VEHICLE HAS 70,000 MILES AND IS ON ITS' THIRD SET OF THESE TIRES (THE ONLY ONE THAT FITS THE ODDBALL STANDARD RIM) BUT, THIS IS THE FIRST SET OF THESE TIRES THAT HAVE LEFT ME NOT WANTING TO USE THE TRUCK FOR ANYTHING. I CHECKED TIRE PRESSURES AND WHEEL LUGS FOR TIGHTNESS BUT, FOUND NOTHING OUT OF THE ORDINARY. I HAD THE DEALER LOOK AT THE PROBLEM AND THEY KEPT IT FOR 4 DAYS (AND 100 MILES) SAYING AFTERWARDS THAT IT NEEDED ONLY A WHEEL ALIGNMENT (TOE-IN WAS OUT) AFTER STATING THAT IT WAS ALRIGHT WHEN THE SOLD ME THE TIRES 3 DAYS EARLIER; THEY ALSO CHECKED THEIR WHEEL BALANCING JOB AND FOUND NOTHING WRONG WITH THAT. THEY WENT ON THAT THERE WAS NOTHING WRONG WITH ANY SUSPENSION COMPONENTS AND THAT MY TRUCK BEHAVED LIKE MANY OTHER LIBERTYS. THEIR WORK ABATED THE RIGHT PULLING A BIT BUT, THE BEHAVIOR STILL VARIES IN INTENSITY WITH ROAD CHANGES. THE VEHICLE DOES NOT FEEL SAFE EVEN ON DRY ROADS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139075October 7, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
(2004 JEEP LIBERTY 4X4) I WENT TO HAVE THE FRONT END ALIGNED ON MY JEEP BECAUSE OF EXCESSIVE TIRE WEAR. THE SERVICE TECH WHERE I TOOK IT SAID THAT THE BALL JOINTS WERE WORE OUT AND THAT THEY NEEDED TO BE REPLACED BEFORE THE FRONT END COULD BE ALIGNED. THE VEHICLE HAS 43,994 MILES ON IT. I CONTACTED THE DEALER AND THEY SAID THAT THE WARRANTY COVERED 36,000 MILES. THE SERVICE CENTER SAID IT WAS A WONDER THAT I COULD KEEP THE VEHICLE ON THE ROAD. HE SHOWED ME A BULLETIN WHERE SOME DODGE DURANGO'S BALL JOINTS HAD WORN OUT AT 14,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138920October 6, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
DT: THE CONTACT COMPLAINED ABOUT A BRAKE PROBLEM. SINCE THE PURCHASE OF THE VEHICLE THE BRAKES HAVE FELT SPONGY. WHEN APPLYING BRAKE PRESSURE THE PEDAL WENT ALL THE WAY TO THE FLOOR. IT STOP THE VEHICLE, BUT THE PRESSURE HAD TO BE FIRM ENOUGH TO PRESS THE PEDAL TO THE FLOOR. CONTACTED DAIMLER /HRYSLER, AND THEIR TECHNICAL SERVICE REPRESENTATIVE SAID SOME JEEP LIBERTIES HAD THIS PROBLEM AND SOME DID NOT. THEY HAD NO IDEA WHY THIS OCCURRED. THE DEALERSHIP REPLACED THE MASTER CYLINDER FREE OF CHARGE, BUT THE SAME THING HAPPENED AGAIN, THE PEDAL MUST BE PRESSED TO THE FLOOR. THE CONTACT WAS CONCERNED WITH THE IDEA OF LOSING BRAKE PRESSURE. *AK UPDATED 11/29/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134911October 6, 2005
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
DT: THE SPEEDOMETER QUIT AND THE ENGINE SHUT DOWN. THIS HAPPENED WHILE DRIVING. THE CONSUMER HAS TAKEN VEHICLE TO THE DEALER MULTIPLE TIMES FOR THIS PROBLEM. THEY HAVE REPLACED THE REAR OUT PUT SENSOR AT LEAST TEN TIMES. THE MOST RECENT TIME THIS OCCURRED WAS ON 8-8-05. THE PROBLEM OCCURRED AT A VARIETY OF SPEEDS. THERE ARE NO OTHER KNOWN PROBLEMS WITH THE VEHICLE AT THIS TIME. *AK DURING THE LAST REPAIR THE DEALER REPLACED THE REAR WHEEL SPEED SENSOR IN THE WIRING HARNESS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134281October 6, 2005
STRUCTURE
DT: THE CONTACT OWNS A 2005 JEEP LIBERTY ROCKY MOUNTAIN. THE VEHICLE WAS PURCHASED ON AUGUST 25, 2005. WHEN THE VEHICLE WAS DRIVEN OVER 45 MPH WITH THE REAR PASSENGER WINDOW ROLLED DOWN THERE WAS AN EXTREMELY LOUD ROARING SOUND THAT POUNDED THE PASSENGER'S EARS. HE DID NOT REALIZE THIS WHEN HE PURCHASED THE VEHICLE BECAUSE THEY DID NOT TEST DRIVE THE VEHICLE WITH THE WINDOWS DOWN. THE CONTACT CONTACTED THE DEALERSHIP, AND THEY WERE AWARE OF THIS DESIGN. THE CONSUMER CONTACTED THE MANUFACTURER AND THEY REFERRED HIM TO WRITE A LETTER OR E-MAIL THE COMPLAINT. THE CONSUMER REFUSED BECAUSE HE WANTED TO SPEAK WITH SOMEONE IN PERSON. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138692October 5, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2003 JEEP LIBERTY BALL JOINTS REPLACED APPROX. 45,000 MILES UNDER MANUFACTURER RECALL, AT THAT TIME VEHICLE WAS MAKING SIGNIFICANT ROAD NOISE FROM THE FRONT END SUSPENSION. DEALER REPLACED LOWER BALL JOINT ASSEMBLY AT THAT TIME. APPROX. 66,000 MILES VEHICLE WAS TAKEN TO DEALER TO FIND SOURCE OF FRONT END NOISE AGAIN, DEALER COULD NOT DUPLICATE AND STATED THERE WAS NO PROBLEM. APPROX. 71,000 MILES VEHICLE TAKEN BACK TO DEALER FOR SAME PROBLEM BECAUSE IT WAS GETTING WORSE. I HAD A FACTORY AUTHORIZED REPAIR TECHNICIAN GO ON A TEST DRIVE WITH ME ON SEPTEMBER 23, 2005. WITHIN ABOUT A MINUTE OF THE TEST DRIVE THE TECHNICIAN STATED THAT IT WAS MOST LIKELY THE LOWER BALL JOINT ASSEMBLY AND THAT HE BELIEVED THE RECALL HAD BEEN EXTENDED TO LIFETIME. I SCHEDULED AN APPOINTMENT TO BRING THE VEHICLE IN FOR REPAIR ON SEPTEMBER 27, 2005. THE DEALERSHIP HAD THE VEHICLE THE MAJORITY OF THE DAY AND COULD FIND NOTHING WRONG. THEY STATED THAT THE BALL JOINTS LOOKED FINE. ON SUNDAY OCTOBER 2ND, 2005 THE LOWER BALL JOINT ON THE DRIVER'S SIDE FAILED. FORTUNATELY IT WAS A SPEED OF UNDER 5 MPH AS WE WERE TURNING OUT OF A PARKING LOT. THE FRONT DRIVER'S SIDE SUSPENSION HAD COLLAPSED. VEHICLE WAS TOWED TO THE DEALERSHIP SUNDAY EVENING. CURRENTLY WAITING ON THE DEALERSHIPS RESPONSE. THIS IS A REPEAT FAILURE AND A MAJOR SAFETY ISSUE THAT TO DATE THE DEALERSHIP HAS CHOSEN TO IGNORE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138726October 5, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
MY WIFE WAS IN A MVA WITH OUR 2004 JEEP LIBERTY WITH 30,000 MILES ON IT, SHE WAS HIT FROM BEHIND BY A PLYMOUTH NEON AT ABOUT 30 MILES PER HOUR UPON IMPACT THE JEEP WHICH I THOUGHT WAS ONE OF THE SAFEST VEHICLES ON THE HIGHWAY BURST INTO FLAMES THANK GOD MY WIFE ACTED FAST AND GOT HERSELF AND HER NIECE AND NEPHEW OUT WITH ONLY MINOR INJURIES IF SOMETHING HAD JAMMED OR NOT WORKED RIGHT AFTER THE IMPACT THEY WOULD BE DEAD, WITH IN MINUTES OF THEM GETTING OUT OF THE JEEP IT BLEW INTO A GIANT INFERNO I CAN SAY THAT GOD WAS WATCHING OVER THEM THAT DAY. I HAVE SINCE DONE RESEARCH AND THIS ISSUE AND IT HAS BEEN AN ON GOING THING WITH JEEP SINCE 1995 HOW CAN THIS BE ALLOWED JUST FOR THEM TO MAKE THE ALL MIGHTY DOLLARS. THIS IS A TRUE CRIME AND THEY GET NO PUNISHMENT. THEY BUILT THE JEEP WITH THE FORD PINTO DESIGN . *JB
Crash:
Yes
Fire:
Yes
Injuries:
3
Deaths:
0
#10138334October 3, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVERS SEAT BELT DOES NOT CLIP INTO THE FEMALE PORTION OF THE MECHANISM. THE RED RELEASE BUTTON STAYS DEPRESSED NOT BEING ABLE TO RE-ACCEPT THE MALE PORTION OF THE MECHANISM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138378October 3, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS, ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: ON SEPTEMBER 19, 2005 SMELLED GAS WHEN THE VEHICLE STALLED, BUT IT DID TURN OVER. THE VEHICLE HAD BEEN SITTING FOR TWO DAYS . CONSUMER GOT BACK INTO VEHICLE AND SMELLED GAS AGAIN, HOWEVER, CONSUMER DROVE THE VEHICLE, AND THEN PARKED IT FOR ABOUT AN HOUR AND THAT WAS WHEN THE AIR PRESSURE COVER BLEW OUT AND THE AIR FILTER WAS HELD DOWN WITH METAL CLAMPS. IT CUT THE INSTALLATION IN THE HOOD OF THE CAR. HAD IT TOWED TO A LOCAL MECHANIC. THEY REPLACED THE AIR FILTER, TWO CRANK SENSOR CAMS, SIX SPARK PLUGS, ONE MAP SENSOR, ONE INJECTOR, AND AIR BOX AND SIX IGNITION COILS. CONSUMER CONTACTED THE MANUFACTURER, AND THEY SAID THAT THE CONSUMER SHOULD HAVE TAKEN THE VEHICLE TAKEN IT TO A LOCAL DEALER, AND THEY WILL NOT REIMBURSE THE CONSUMER. THE SERVICE ENGINE LIGHT WAS ON AND RMPS WERE GOING UP AND DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138380October 3, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON THE MORNING OF OCTOBER 2, 2005, MY SON WAS DRIVING OUR 2004 JEEP LIBERTY. APPROXIMATELY 1 MILE FROM OUR HOME, THE PASSENGER'S SIDE LOWER CONTROL ARM BALL JOINT SEPARATED FROM THE STEERING KNUCKLE AND CAUSED MY SON TO LOSE CONTROL OF THE VEHICLE. THIS RESULTED IN THE FRONT RIGHT TIRE PUSHING OUTWARD AND DISLODGING THE RIGHT FRONT AXLE. WHILE MY SON WAS NOT INJURED, THERE CERTAINLY WAS THE POTENTIAL FOR CATASTROPHIC EVENTS TO OCCUR. THERE IS INFORMATION AVAILABLE THAT STATES THAT 2002-2003 MODELS WERE RECALLED FOR THIS VERY ISSUE. I AM WONDERING IF THIS PROBLEM WAS NOT CORRECTED ON THE 2004 MODELS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138207September 30, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT: ON SEPTEMBER 23, 2005 I WAS GOING ABOUT TWO MPH PULLING INTO DRIVEWAY WHEN THE LOWER BALL JOINT BROKE ON FRONT DRIVER'S SIDE AND THE WHEEL CAME OFF. THE AXLE DROPPED AND BENT IT. THERE WAS NO PRIOR WARNING WHEN THIS HAPPENED. HAD IT TOWED TO THE DEALER AND THEY DID REPAIR IT, AND THEY DID REPAIR THE PASSENGER SIDE BECAUSE IT WAS ALSO WORN. CONTACTED THE MANUFACTURER AND THEY GAVE ME A FILE NUMBER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138137September 29, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT: THE CONSUMER STATED THAT THE 2002 JEEP LIBERTY HAD A PROBLEM WITH THE SEAT BELT LATCHING. THE SEAT BELT ON THE DRIVER'S SIDE MALFUNCTIONED. THECONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO HAVE THE VEHICLE FIXED. THE APPROXIMATE COST TO THE CONSUMER WAS $151.72 FOR THE REPAIRS. THE MANUFACTURER HAS NOT BEEN CONTACTED. *AK UPDATD 01/04/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty