Jeep Liberty Complaints

8,882 consumer complaints on file.

#10133316August 18, 2005
AIR BAGS:FRONTAL
DT: THE CONTACT WIFE WAS DRIVING A 2003 JEEP LIBERTY,WHEN THE VEHICLE STRUCK A TREE WHILE TRAVELING APPROXIMATELY 50 MPH. THE DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS DID NOT DEPLOY. THE VEHICLE IS AT A BODY SHOP TO GET AN ESTIMATE ON THE REPAIRS. THE SERVICE DEALER HAS BEEN NOTIFIED, BUT HAS NOT RETURNED ANY CALLS. THE CONSUMER HAS NOT CONTACTED THE MANUFACTURER YET. THE VEHICLE HAD NOT BEEN INVOLVED IN ANY PREVIOUS ACCIDENTS. THE CONSUMER STATES THE AIRBAG LIGHT WAS NOT ILLUMINATED INDICATING ANY PROBLEMS. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10133134August 17, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DT: CALLER HAD RECALL WORK DONE ON THE BALL JOINTS O LAST YEAR. NOW SHE TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND SHE WAS TOLD THE BALL JOINTS WERE BAD AGAIN. DEALER AND MANUFACTURER SAID A CERTAIN AMOUNT OF PLAY WAS ACCEPTABLE, AND THEY WILL NOT REPLACE THE BALL JOINTS UNTIL THERE WAS COMPLETE FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133245August 17, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
JEEP LIBERTY, 2004 MODEL, FRONT RIGHT LOWER CONTROL ARM BALL JOINT WAS LOOSE AND REPLACED. STEERING WAS LOOSE AND VEHICLE PULLS DURING BRAKING. THE BALL JOINT BOOT WAS NOT DAMAGED. THE BALL JOINT DOES NOT HAVE A GREASE FITTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132687August 13, 2005
VISIBILITY:WINDSHIELD
THE VEHICLE WINDSHIELD STARTED TO CRACK FROM THE BOTTOM OF THE WINDSHIELD UPWARD WITHIN 1,000 MILES. WINDSHIELD CRACKS START BELOW THE WIPERS AND RUN UPWARDS. INFORMED THAT WINDSHIELD MAY NOT HAVE BEEN GLUED PROPERLY AND THAT WINDSHIELD MAY HAVE SLID DOWN DURING INSTALLATION BEFORE GLUE WAS DRY, RESULTING IN WINDSHIELD TOUCHING THE CHASSIS THEREBY CAUSING CRACKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132727August 13, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE FRONT END OF MY 02 JEEP LIBERTY (39,527 MILES) VIN # [XXX] BEGAN TO MAKE LOUD NOISES FROM THE FRONT END. THE DEALER DIAGNOSED THE NOISE AS UPPER BALL JOINT FAILURE. THE REPAIR COST $655.20 AND CAR RENTAL $89.99. PREVIOUSLY, THIS JEEP MODEL WAS FACTORY RECALLED FOR A BOTTOM BALL JOINT DEFECT WHICH WAS PERFORMED AT 26,887 MILES. I CONTACTED THE DIAMLER CHRYSLER CUSTOMER ASSISTANCE CENTER WHO REFUSED TO PAY FOR THE REPAIRS. I HAVE A HARD TIME BELIEVING THAT THE UPPER BALL JOINTS WERE NOT DEFECTIVE LIKE THE BOTTOM ONES. A HEAVY DUTY JEEP SHOULD HAVE SUSPENSION COMPONENTS WHICH LAST THE LIFE OF THE VEHICLE. *JB UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132483August 11, 2005
ENGINE AND ENGINE COOLING
DT: THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CRANK SENSOR FAILED. THE CONTACT HAS SEEN OTHER SIMILAR COMPLAINTS ON THE INTERNET. WHEN THE CRANK SENSOR FAILS THE VEHICLE WILL STALL AND CUT OFF, CAUSING A LOSS OF STEERING AND BRAKE POWER. FOR INSTANCE ONE CAN BE GOING 60 MPH AND THE VEHICLE WILL JUST STOP. THERE IS NO WARNING OR LIGHTS TO WARN HIM. THE CRANK SENSOR FAILED AND VEHICLE WILL STOP. CHECK ENGINE LIGHT CAME ON AFTERWARDS BUT IT AUTOMATICALLY RESET I SELF, CAUSING THE CHECK ENGINE LIGHT TO GO OFF IN THIRTY MINUTES. THIS WAS THE FIRST TIME THIS HAPPENED. BUT WHILE ATTEMPTING TO TAKE THE VEHICLE TO A SERVICE STATION IT HAPPENED SEVERAL TIMES. THE DEALERSHIP REPLACED THE CRANK SENSOR AND THE CAM SENSOR. . HE HAS FOUND ON THE INTERNET THE CODES THAT GAVE A FALSE READING FOR THE CAM SENSOR GOING OUT INSTEAD OF THE CRANK SENSOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132486August 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I STOPPED MY 2005 JEEP LIBERTY IN THE DRIVEWAY OF MY HOME AND PUT THE CAR IN PARK REMOVED THE KEY AND OPENED THE DOOR. THE CAR STARTED ROLLING BACKWARDS. THE DEALER HAS TOLD ME THAT THE HOLE FOR THE PARK SLOT IN THE TRANSFER CASE WAS DRILLED TOO LARGE, I FEEL IF THAT HAPPENED TO MY CAR HOW MANY OTHERS HAVE A HOLE TOO LARGE, A CHILD COULD BE RUN OVER. THERE WAS NO WARNING WHATSOEVER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132284August 10, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DT: THE CONTACT OWNS A 2003 JEEP LIBERTY. THE VEHICLE HAD A RECALL ON THE BALL JOINTS AND THEY SERVICED THE VEHICLE. BUT ON AUGUST 10, 2005 WHILE TRAVELING ABOUT 10-15 MPH THE LOWER BALL JOINT ON DRIVER'S SIDE FELL OUT. ABOUT THIRTY MINUTES AFTERWARDS WHILE DRIVING ON A VERY BUSY PARKWAY AT ABOUT 55-65 MPH AND IF THE BALL JOINT FELL OUT THE RECALL WORK DID NOT SOLVE THE PROBLEM . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131828August 7, 2005
AIR BAGS:FRONTAL
2004 JEEP LIBERTY COLLIDED WITH A POWER POLE CAUSING MAJOR FRONT END DAMAGE, BUT THE AIRBAGS DID NOT DEPLOY. FRONT END WAS REPLACED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10131763August 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
2002 JEEP LIBERTY WAS BEING TOWED BEHIND MOTOR HOME, ALERTED BY PASSING MOTORISTS I PULLED OVER AND GOT OUT OF THE RV. SMOKE WAS PORING OUT OF THE LIBERTY FIRE TRUCKS ARRIVED JUST AS FLAMES WERE SHOOTING OUT OF ENGINE COMPARTMENT..THEY MANAGED TO FREE THE JEEP FROM THE MOTOR HOME AND USED FIRE HOSES ON THE JEEP..JEEP IS A TOTAL LOSS..AS YET NO EXPLANATION FOR CAUSE OF FIRE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10126467August 5, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT: CONSUMER RECEIVED A RECALL CONCERNING LOWER BALL JOINTS IN THE FRONT. HAD REPAIRS DONE AT 12,000 MILES , AND CURRENTLY VEHICLE HAS 24,000 AND THE BALL JOINTS WERE DEFECTIVE AGAIN. DEALER WILL NOT REPLACE LOWER BALL JOINTS UNDER ANY KIND OF WARRANTY OR RECALL. IN THE STATE PENNSYLVANIA ONE HAS TO HAVE THE ANNUAL SAFETY TEST DONE ONCE A YEAR FOR THE STICKER TO BE PUT ON VEHICLE. THEY WILL NOT PASS THE VEHICLE BUT JEEP WAS SAYING IT WAS SAFE ACCORDING TO THEIR STANDARDS. *AK THE CONSUMER PURCHASED AND AFTERMARKET BALL JOINT AND REPLACED IT HIMSELF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131418August 3, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY
DT: A CLUNKING NOISE IN THE FRONT END OF THE VEHICLE. TOOK IT TO THE DEALER LAST YEAR AND THEY SAID THEY COULDN'T FIND ANYTHING. WRONG. CURRENTLY, TOOK VEHICLE TO AN INDEPENDENT MECHANIC, WHO DETERMINED IT WAS THE TIE ROD END ON THE RIGHT FRONT SIDE. VEHICLE WAS OUT OF WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131074August 2, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
SEPT. 9, 2004: THE VEHICLE (2002 JEEP LIBERTY) WENT THE DEALER FOR A SAFETY RECALL REPLACEMENT OF THE FRONT LOWER BALL JOINTS. THE DEALER REPLACED THE BALL JOINTS PER THE SAFETY RECALL. AUG. 1, 2005: THE FRONT LOWER BALL JOINT ON THE RIGHT-FRONT WHEEL FAILED. WHEN THIS HAPPENED, THE BALL PORTION OF THE BALL JOINT SEPARATED FROM THE SOCKET CAUSING THE RIGHT-FRONT WHEEL TO SEEMINGLY FALL OFF. PRIOR TO THE FAILURE, IT WAS NOTED ON JULY 31, 2005 THAT THE VEHICLE PULLED TO THE RIGHT SLIGHTLY WHEN THE BRAKES WERE APPLIED. THE BALL JOINT FAILURE OCCURRED ON A FLAT, SMOOTH PARKING LOT AT LOW SPEED. NO BODILY INJURIES OCCURRED. THE DEALER AND THE MANUFACTURERS REPRESENTATIVE HAVE AGREED TO REPLACE THE BALL JOINT AND REPAIR THE DAMAGE CAUSED BY THE FAILURE. HOWEVER, THE DEALER AND MANUFACTURE WILL NOT CERTIFY IN ANY WAY THAT THE NEW PARTS HAVE BEEN INSPECTED AND ARE FREE FROM DEFECT. IT IS IMPORTANT TO NOTE THAT IT IS THE SAFETY RECALL REPLACEMENT PART THAT FAILED. I DO NOT BELIEVE THAT DIAMLER CHRYSLER HAS RESOLVED THE PROBLEM(S) THAT LED TO THE INITIAL RECALL. I DO NOT FEEL SAFE WITH THEIR PROPOSED FIX TO MY VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130784August 1, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: 2004 JEEP LIBERTY. REAR BRAKE DISC. TOOK THE VEHICLE TO THE FIRESTONE DEALER, AND SHOWED THEM THE DISC PLATE. ROTORS. THEY WERE ONLY GROOVES ON THE OUTSIDE OF THE PLATE, AND THE INSIDE OF THE PLATE WAS SMOOTH AND CLEAN. CALLED THE MANUFACTURER, AND THEY SAID SINCE VEHICLE HAD 16,000 MILES ON IT THEY COULD NOT REPLACE THEM UNLESS THE DEALER SAID IT WAS A DEFECT. THE MANUFACTURER SAID CONSUMER HAD TO PAY FOR THE INSPECTION AS WELL AS THE REPAIRS. DEALER WOULD MAKE A DETERMINATION WHETHER OR NOT THAT IT WAS A DEFECT OR NOT. THERE WAS NOT BRAKE PAD FAILURE, IT COULD HAVE BEEN A CALIPER FAILURE. I HAD NEW ROTORS AND NEW BRAKE PADS PUT IN AT THE COST $350.00 PLUS TAX. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130296July 27, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
NOTICED STIFFNESS IN THE STEERING. STEERING WHEEL WOULD NOT RETURN TO STRAIGHT AFTER A TURN WITHOUT ASSISTANCE. CHECKED POWER STEERING FLUID LEVEL AND SCHEDULED SERVICE APPOINTMENT. NEXT DAY, THE LOWER CONTROL ARM, DRIVER'S SIDE, LET GO AND THE DRIVER'S SIDE FRONT WHEEL COMPLETELY SEPARATED FROM THE VEHICLE. FAILURE OCCURED WHILE PULLING INTO A PARKING SPACE. ADVISED THEY WERE REPLAING BOTH FRONT BALL JOINTS WITH NEW. FAILURE COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130119July 26, 2005
FUEL SYSTEM, OTHER:DELIVERY
TOTAL ENGINE SHUT DOWN AT HIGHWAY SPEED OF 50 MILES PER HOUR RESULTING IN NEAR LOSS OF CONTROL. DUE TO FAILURE OF CATALYTIC CONVERTER AT 60,000 MILES. THE MANUFACTURER HAS A 21 DAY BACK ORDER ON THE PART AND ADVISES ONLY 14 PIECES ARE AVAILABLE NORTH AMERICA WIDE. NO WARNINGS, NO ENGINE LIGHTS, NO ROUGH IDLING. CHRYSLER CUSTOMER SERVICE IN CANADA SHOWED LITTLE REGARD FOR THE SAFETY ASPECT OF THE PART FAILURE AND APPEARS TO HAVE A PROBLEM KEEPING UP WITH DEMAND FOR THIS PART. AS A POLICE OFFICER I DONT WANT SOMEONE HAVING AN ACCIDENT DUE TO THIS FAILURE WITH TRAGIC RESULTS. WE HAD JUST COME OFF THE MAIN HIGHWAY AND IF THE FAILURE HAD OF OCCURRED THERE A COLLISION WOULD SURELY HAVE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130136July 26, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT: THE CONTACT OWNED A 2002 JEEP LIBERTY. AT 36,300 MILES THE DRIVER'S SIDE SEAT BELT FAILED. JEEP TOLD CONTACT IT WAS TOO BAD. THERE WAS NO ACCIDENT. THE SEAT BELT WOULD NOT STAY LATCHED. ALL OTHER SEAT BELTS IN WERE WORKING PROPERLY. DRIVER COULD NOT T LATCH THE SEAT BELT IN THE BUCKLE. COULD NOT HEAR ANYTHING WHEN TRYING TO LATCH THE SEAT BELT. THE BUCKLE WAS FREE OF DIRT AND OTHER CONTAMINANTS. THE SEAT BELT WAS REPAIRED BECAUSE HE PURCHASED A REPLACEMENT AND PUT IT IN ON JULY 26, 2005.*AK PHONE INTERVIEW UPDATE: THE COMPLAINANT EXPERIENCED TROUBLE GETTING THE DRIVER SEAT BELT BUCKLE TO DISENGAGE. THE PROBLEM WORSENED OVER TIME AND THE RELASE BUTTON HAD TO BE MESHED DOWN HARD TO RELEASE. EVENTUALLY, THE PROBLEM GOT SO BAD THAT MR. OR MRS. GILBERT HAD TO USE A KEY TO PRY UP THE RELASE BUTTON TO DISENGAGE THE TONGUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129979July 25, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING, POWER TRAIN:AUTOMATIC TRANSMISSION
1. TRANSMISSION DOWNSHIFTS HARD WHEN DECELERATING TO A STOP 2. STEERING GEAR REPLACED 3. AFTER ITEM 2 , LEFT (DRIVER) SIDE FRONT LOWER BALL JOINT BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129799July 23, 2005
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TEMPURATURE GAUAGE INDICATES VEHICLE IS OVERHEATING. CHRYSLER SAYS VEHICLE WILL NOT OVERHEAT, THE PROBLEM IS IN THE GAUGE. NO KNOWN REPAIR FOR THE PROBLEM. IT IS STILL UNKNOWN IF IT IS A GAUGE OR ENGINE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129814July 23, 2005
UNKNOWN OR OTHER
AIR CONDITIONER BLOWING OUT HOT AIR,TOOK CAR TO AUTO DEALER, THEY CHECK IT OUT CHARGE ME 74.95, AND SAID THE PROBLEM WAS CONDENSOR LEAKING, WELL THIS DIDN'T GET REPAIR DO TIL SAID THAT I WOULD HAVE TO PAYEST. OF 455.00, I CALL CHRYSLER CORP AND THEY SAID THAT THEY WAS NOT PAYING TO FIX,ONLY HAVE 50,931 MILES, THEY CLAIM A ROCK HAD DID THIS, I HOPE THIS IS NOT TRUE SEEKING FOR HELP THANK'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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