Jeep Liberty Complaints

8,882 consumer complaints on file.

#10161085June 29, 2006
ELECTRICAL SYSTEM:WIRING
VEHICLE PARKED IN DRIVEWAY FOR APPROXIMATELY ONE HOUR, WHEN NEIGHBOR NOTIFIED THAT CAR WAS ON FIRE. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10160988June 28, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE I WAS DRIVING MY 2002 JEEP LIBERTY, THE PASSENGER SIDE BALL JOINT SEPARATED FROM THE STEERING KNUCKLE AND THE WHOLE SIDE OF CAR HIT THE GROUND AND MY JEEP SKIDDED ABOUT 30 FEET THEN CAME TO A COMPLETE STOP. I COULDN'T TURN THE VEHICLE IN ANY DIRECTION WHILE IT WAS SKIDDING. I WAS LUCKY I WAS ONLY GOING 20 MPH! CHRYSLER IS FIXING MY CAR AT NO CHARGE, BUT MY CONCERN IS OF SAFETY. IF THIS WOULD HAVE HAPPENED AT A FASTER SPEED, ON A TURN, THE CAR WOULD HAVE GONE OFF THE CLIFF, ROLLED, AND I WOULD NOT BE HERE TODAY. THIS IS IMPORTANT TO NOTE: AFTER THE INCIDENT, I HAD THE CAR TOWED TO THE DEALER. ON ARRIVAL, THEY LOOKED UP THE VIN, AND INFORMED ME THAT THE RECALL (#03V460000) HAD ALREADY BEEN 'PERFORMED' BACK IN 2004. IF THEY "FIXED" IT IN 2004->WHY DID IT BREAK IN 2006???!!!! AND WHY ARE THEY SO QUICK TO FIX AND PAY FOR IT???? SEEMS TO ME THEY KNOW THAT THERE ARE STILL MAJOR PROBLEMS WITH THEIR"FIX" BACK IN 2003. SCARY!!! PEOPLE THAT HAD IT "FIXED" RIGHT AFTER THE RECALL CAME OUT, MAY STILL BE IN DANGER!! THE PARTS USED IN THE ORIGINAL RECALL MUST HAVE BEEN DEFECTIVE!!!! HERE IS THE WHOLE STORY: 1. RUBBING/GRINDING NOISE COMING FROM FRONT OF CAR. VERY RANDOM AND INCONSISTENT. HAPPENED WHILE TURNING STEERING WHEEL AT A STOP, WHILE DRIVING, HEARD NOISE WHEN APPLYING BRAKES, ETC. NOISE STARTED AROUND MARCH '05. 2. NUMEROUS TRIPS TO MECHANIC, COULDN'T FIND PROBLEM. REPLACED BRAKES, RESURFACED DRUMS, CLEANED OUT POWER STEERING, ETC. 3. JUNE '06, DID GOOGLE SEARCHES TO SEE IF THERE WERE ANY KNOWN ISSUES WITH THE '02 JEEP LIBERTY. FOUND THERE WERE "BALL JOINT" PROBLEMS. ALSO FOUND RECALL #03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). 4. SCHEDULED APPT. WITH DEALERSHIP TO GET RECALL #03V460000 PERFORMED. 5. BALL JOINT BROKE BEFORE APPT. WITH DEALERSHIP. 6. HAD CAR TOWED TO DEALERSHIP. 7. DEALERSHIP SAID RECALL WAS ALREADY PERFORMED. 8. REP. TOLD DEALERSHIP CHRYSLER WILL EXTEND WARRANTY TO COVER THIS WORK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160852June 27, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, EQUIPMENT
2004 JEEP LIBERTY ONLY 43,000. WAS BACKING OUT OF DRIVEWAY, HEARD LOUD BANG, RIGHT FRONT TIRE FELL TO GROUND. COULD NOT MOVE VEHICLE. DAMAGE WAS DONE TO RIGHT FRONT FENDER. CAR WAS TOWED. RIGHT FRONT BALL JOINT FELL OUT. WAS TOLD BY DEALERSHIP THAT THIS WAS NOT COVERED UNDER DRIVE TRAIN WARRANTY. NOTIFIED CHRYSLER OF INCIDENT, WAS ALSO TOLD BY CHRYSLER CORP. THAT THIS WAS NOT COVERED UNDER DRIVE TRAIN WARRANTY. ASK ABOUT A RECALL, AND WAS TOLD ABOUT A 2002 JEEP LIBERTY RECALL ON BALL JOINT BUT NOT ON 2004 MODELS. FOUND OUT THERE IS A LARGE NUMBER OF OTHER 2004 JEEP LIBERTY OWNERS HAVING THE SAME TYPE OF PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160864June 27, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2002 JEEP LIBERTY, LOWER LEFT BALL JOINT FAILED. VEHICLE WAS TRAVELING AT APPROX. 35 MPH GOING STRAIGHT AHEAD WHEN THE BALL JOINT SEPARATED. THE JOINT SETTLED INTO THE INSIDE OF THE FRONT WHEEL DAMAGING THE WHEEL AND THE WHEEL CONTACTED THE REAR OF THE INNER FENDER DAMAGING THE FENDER LINER. NO OTHER APPARENT DAMAGE, DRIVER WAS ABLE TO GET THE LIBERTY STOPPED OFF THE ROAD WAY. TOWED THE JEEP TO THE DEALERSHIP. THEY REPLACED BOTH FRONT LOWER BALL JOINTS FREE OF CHARGE, ORDERED A REPLACEMENT WHEEL AND INNER FENDER ALSO TO BE INSTALLED FOR FREE. THIS VEHICLE HAD THE LOWER BALL JOINTS REPLACED ONCE BEFORE UNDER THE INITIAL RECALL. ABSOLUTELY NO FAITH IN THE MANUFACTURER TO ACTUALLY RESOLVE THESE FAILURES. I FULLY EXPECT TO HAVE THEM REPLACED AGAIN IN THE FUTURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160736June 26, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DRIVER SIDE LOWER BALL JOINT FAILURE RECALL WAS PERFORMED IN 2004, BALL JOINT FAILED JUNE 25, 2006. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160686June 25, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
FRONT END FELT LOOSE ON THE RIGHT SIDE AND WHEN BRAKING THERE WAS HEAVY CLUNKING NOISE. FOUND A RECALL NOTICE ONLINE AND CALLED MY DEALER. I WAS TOLD TO BRING IT IN AND HAVE IT CHECKED. THE DEALER REPLACED THE LOWER BALL JOINTS ON BOTH SIDE STATING THAT THE RIGHT SIDE WAS READY TO BREAK AT ANY MOMENT. THE DEALER ALSO INSTALLED A HEAT SHIELD BETWEEN THE FRONT ROTORS AND THE BALL JOINTS. THIS WAS AT APPROXIMATELY 32,000 MILES. STEERING FELT TIGHT AGAIN AND THE CLUNK NOISE WAS GONE. THEN AT APPROXIMATELY 43,000 MILES, THE NOISE RETURNED AND AGAIN THE STEERING FELT LOOSE ON THE RIGHT SIDE. THIS TIME I BOUGHT AN AFTER MARKET REPLACEMENT PART THAT IS SOLD AS A PROBLEM SOLVER TO REPLACE THE DEFECTIVE BALL JOINT. THESE WERE INSTALLED BY A NON-DEALER SHOP AT APPROXIMATELY 45,000 MILES. NOISE AND LOOSE FEELING IN THE STEERING HAS WENT AWAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160688June 25, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
IN THE WEEKS LEADING UP TO THE LOWER BALL JOINT FAILURE, WE NOTICED PROBLEMATIC STEERING (TURNING HARDER) AND WEIRD NOISES COMING FROM THE FRONT END. (SPECIFICALLY "CREAKING" NOISES WHILE TURNING THE WHEEL AT LOW SPEEDS) ON 6/17/06 WE NOTICED THE LIBERTY PULLING HARD TO THE RIGHT. LATER THERE WAS A LOUD "CLUNK" AND STEERING WAS LOST. GOT VEHICLE OVER TO THE SIDE OF THE ROAD AND GOT OUT TO INSPECT, DIDN'T SEE ANYTHING. GOT BACK IN AND TURNED THE WHEEL TO THE LEFT AND RIGHT AND THE DRIVER'S SIDE FRONT WHEEL FELL OFF OF THE LIBERTY. THIS WAS DUE TO A LOWER BALL JOINT FAILURE. LUCKILY, NO DAMAGE WAS DONE TO THE FENDER. EXTENDED WARRANTY (LIBERTY HAD 44,100 MILES AT THE TIME OF INCIDENT) COVERED BALL JOINT REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160697June 25, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BACKING OUT OF MY MOTHER'S DRIVEWAY AND THE DRIVER'S SIDE FRONT BALL BEARING BROKE INTO. THE FRONT OF MY JEEP WAS DAMAGES SEVERELY AS WELL AS THE RIM ETC. MY JEEP ONLY HAS 50,000 MILES ON IT. VERY UPSET TO READ THAT OTHER'S HAVE HAD THIS SAME PROBLEM AND THERE IS NO RECALL ON THIS VEHICLE. THIS IS A MAJOR PROBLEM AND CHRYSLER NEEDS TO RECALL THIS 2004 JEEP IF IT HAS HAPPENED TO EVEN ONE FAMILY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160664June 24, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER BALL JOINT FAILED WHILE DRIVING UNDER 15 MILES PER HOUR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160681June 24, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AT 35,000 MILES THE LOWER BALL JOINTS WERE WORN BEYOND SPEC AND REPLACED UNDER RECALL. AT 40,000 MILES DRIVER SIDE LOWER BALL JOINT WORN TO THE POINT OF COLLAPSE AND FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160607June 23, 2006
SUSPENSION:FRONT:CONTROL ARM
DT*: THE CONTACT STATED WHILE REVERSING OUT OF A PARKING SPOT THE BALL JOINT FRACTURED. THE VEHICLE WAS TOWED TO A DEALERSHIP WHERE THE BALL JOINT WAS REPLACED. THE BALL JOINT WAS REPLACED PREVIOUSLY UNDER A RECALL. UPDATED 8/1/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160424June 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON 6/22/06 MY 2003 JEEP LIBERTY RENEGADE WAS DIAGNOSED WITH LOWER BALL JOINT FAILURE ON BOTH SIDES. DEALER IS REPLACING THEM UNDER WARRANTY. I HAVE APPROXIMATELY 54,000 MILES ON THE VEHICLE. THESE LOWER BALL JOINTS WERE REPLACED UNDER A RECALL SHORTLY AFTER I PURCHASED THE VEHICLE NEW. THIS IS AN ONGOING PROBLEM WITH JEEP LIBERTY'S (SEE WWW.LOSTKJS.COM FOR MANY FAILURE REPORTS). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160435June 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE BALL JOINT OF MY LEFT FRONT WHEEL OF MY 2004 JEEP LIBERTY CRACKED CAUSING THE VEHICLE TO COLLAPSE TO THE LEFT FRONT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160468June 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
MY 2004 JEEP LIBERTY TIRE BROKE OFF. THE MECHANIC'S ALL SAID IT WAS A RIGHT LOWER BALL JOINT AND CV JOINT ON THE PASSENGER SIDE. THERE WAS NO SUSPENSION DAMAGE OR TIRE NOR WHEEL DAMAGE IT HAS APPROX. 37,000 MILES ON IT, LEAVING ME WITH THE SHOP BILL OF OVER $600.00. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160550June 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE TURNING RIGHT AT AN INTERSECTION AT ABOUT 5 MILES PER HOUR IN MY 2003 JEEP LIBERTY, I EXPERIENCED A CATASTROPHIC FAILURE OF THE LOWER BALL JOINT ON THE RIGHT SIDE. THE BALL JOINT DROPPED AND THE BOLT AT THE BOTTOM OF THE BALL JOINT STRUCK AND SEVERELY DUG INTO THE ALLOY WHEEL. THIS ALL TOOK PLACE AT TRAVELING ABOUT 5 MILES PER HOUR AND TRAVELING ONLY ABOUT 20 FEET. I JUST HAD THE VEHICLE TOWED TO A LOCAL REPAIR FACILITY FOR REPAIR. NO REPAIRS HAVE YET BEEN MADE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160362June 21, 2006
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY, SEAT BELTS:FRONT:BUCKLE ASSEMBLY, EQUIPMENT
DT: THE CONTACT STATED THEY HAVE TWO DEFECTIVE SEAT BELTS. AFTER THEY HAD THEIR VEHICLE FOR ONE MONTH, THE PASSENGER BACK SEAT BELT BECAME DEFECTIVE. THE SECOND SEAT BELT WHICH IS THE DRIVERS SEAT SEAT BELT BECAME DEFECTIVE LAST TUESDAY. THEY HAD NO PROBLEM PUTTING IT ON, BUT BECAME TRAPPED AND COULD NOT DISCONNECT THEIR SEAT BELT WHEN TRYING TO GET OUT OF THEIR VEHICLE. THE CONTACTS COWORKERS HAD TO GET HER OUT WITH A SWISS ARMY KNIFE AND WD40. NO FURTHER DAMAGE DONE TO SEAT BELT. A MECHANIC SAID THIS WAS CAUSED BY A WEAK SPRING. THEY HAVE BEEN USING THIS SEAT BELT SINCE, BUT IT IS NOT OPERATING FUNCTIONALLY. SEAT BELTS ARE FREE OF DIRT AND CONTAMINENTS. NO PICTURES AVAILABLE. THE CONTACT ALSO STATED THAT THEIR RADIO BECAME DEFECTIVE ABOUT TWO MONTHS AGO. THE RADIO TOOK THE JUICE OUT OF THE BATTERY CAUSING BATTERY TO DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160385June 21, 2006
SUSPENSION
WE HAD A RECALL FOR THE BALL JOINTS OF OUR 2002 JEEP LIBERTY. IT TOOK NEARLY 2 YEARS TO GET THEM REPLACED. THEY WERE DAMAGED BY THE TIME I DID AND I HAD TO GET A TEMPORARY REPAIR ON THEM WHILE WE WAITED FOR THE PARTS. THEY WERE REPAIRED AT THE END OF FEBRUARY EARLY MARCH OF THIS YEAR. AT THE END OF MAY I NOTICED A SIMILAR NOISE TO WHAT I HAD BEEN HEARING WHEN THE ORIGINAL BALL JOINTS HAD MADE BEFORE THEY WERE REPLACE. AS IT TURNED OUT THEY HAD GONE BAD ALREADY. IT SEEMS THAT THE NEW BALL JOINTS ARE DEFECTIVE TOO. I HAVE HAD SOME OUT OF POCKET EXPENSES FOR THIS ISSUE AND I AM NOT HAPPY AT HOW I HAVE BEEN DEALT WITH BY THE DEALER AND DAIMLER CHRYSLER. I SENT A COMPLAINT TO DAIMLER AND THEIR RESPONSE WAS THAT THEY WERE SORRY I WAS NOT SATISFIED WITH MY VEHICLE AND WOULD FILE IT IN A CONSUMER SURVEY FILE. I AM NOT UNHAPPY WITH THE VEHICLE. I AM UNHAPPY WITH HOW HARD IT HAS BEEN TO GET THIS RECALL ISSUE FIXED AND HAVING TO PAY FOR SERVICE ON THE BALL JOINTS. I PURCHASED THE VEHICLE FROM GLENN E THOMAS DODGE. THE CUSTOMER SERVICE REP WITH DAIMLER WAS A WOMAN NAMED ALISON. MY VEHICLE HAS BEEN OUT OF USE THIS TIME FOR OVER A MONTH BEFORE THE FINAL REPAIRS WERE MADE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160401June 21, 2006
SUSPENSION:FRONT
PREVIOUS | NEXT | BACK TO MESSAGES CALL OR INSTANT MESSAGE DELETEREPLYFORWARDSPAMMOVE... PRINTABLE VIEW THIS MESSAGE IS NOT FLAGGED. [ FLAG MESSAGE - MARK AS UNREAD ] SUBJECT: JEEP STUFF DATE: WED, 21 JUN 2006 12:47:22 -0400 FROM: "RASTGOUFARD, SHIRIN" <[email protected]> ADD TO ADDRESS BOOK ADD MOBILE ALERT TO: [email protected] I WAS LEAVING A PARKING LOT IN MY 2004 JEEP LIBERTY WHEN I HEARD A BANG, AND MY CAR STOPPED MOVING. I PUSHED THE ACCELERATOR BUT THE CAR DID NOT MOVE, IT ONLY SHOOK AND MADE A LOUD NOISE. WHEN I GOT OUT OF MY CAR I NOTICED THAT ALL THE TIRES WERE STILL INFLATED AND THAT THERE WERE LITTLE PIECES OF CURLED METAL UNDERNEATH MY CAR. THE TOW TRUCK DRIVER STATED THAT MY SUSPENSION HAD BROKEN, AND THAT THE TIRE FELL OFF MY CAR, BUT WAS CAUGHT BY SOMETHING, HENCE THE CURLED PIECES OF METAL. THE TIRE FINALLY FELL OFF THE CAR WHEN WE TOWED IT TO THE DEALERSHIP. THE DEALERSHIP WHERE I HAD BOUGHT THE CAR FROM SOLD, AND IS NOW UNDER NEW MANAGEMENT. THE CAR COULD NOT BE FIXED AT THAT LOCATION BECAUSE THE MECHANIC WAS NOT SKILLED ENOUGH TO HANDLE THE DAMAGE. THE CAR THEN HAD TO BE TOWED DOWN THE STREET TO THE DEALERSHIPS OTHER LOCATION. I WAS TOLD THAT THE LEFT AND RIGHT BALL JOINTS WERE REPLACED ON THE CAR AND THAT A NEW WHEEL WAS ORDER, BUT IS ON BACK ORDER. THE SERVICE DEPARTMENT STATED THAT EVEN WITHOUT THE NEW WHEEL, MY CAR WAS READY AND SAFE TO DRIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160241June 20, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2003 JEEP LIBERTY [XXX] MANUFACTURER RECALLED LOWER BALL JOINTS (RECALL #03V46) REPLACED MARCH 15TH 2004 AT 8900 MILES ON VEHICLE. JUNE 17TH 2006, 52,754 MILES ON VEHICLE SAME PART IS IDENTIFIED BY CHRYSLER DEALERSHIP SERVICE AS NEEDING TO BE REPLACED AGAIN. CURRENTLY AT ISSUE BETWEEN MYSELF, THE DEALERSHIP AND CHRYSLER IS WHETHER THIS PART WILL BE REPLACED UNDER THE RECALL. I FIND HAVING TO REPLACE THIS PART EVERY TWO YEARS AN EXCESSIVE INCONVENIENCE AND EXPENSE. $195 LABOR ALONE. UPON REVIEWING CONSUMER COMPLAINTS, A JOINT FAILURE IS LIKELY TO RESULT IN AN AUTO ACCIDENT AND POTENTIAL INJURIES AND DEATHS. THE INITIAL RECALL DID NOT "FIX" THIS ISSUE. *JB UPDATED 07/16/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160184June 19, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
A WOBBLING SOUND HEARD IN FRONT OF VEHICLE WHILE DRIVING, ALONG WITH NOTICEABLE WEAR ON THE INNER PORTION OF THE FRONT TIRES AT 35,000 MILES (OR LESS), AS WELL AS THE CAR PULLING TO THE RIGHT, LED ME TO BRING THE CAR INTO THE DEALERSHIP FOR SERVICING AT WHICH POINT THEY REPLACED THE LOWER BALL JOINTS FOR BOTH FRONT TIRES. WOBBLING STILL EXISTS AS AN ALIGNMENT OR REPLACEMENT OF WORN TIRES WAS NOT PERFORMED UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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