Jeep Liberty Complaints

8,882 consumer complaints on file.

#10161936July 9, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I NOTICED A GRINDING NOISE IN THE FRONT OF MY 2003 JEEP LIBERTY LIMITED 4WD ON FRIDAY, JULY 7, 2006. I DROVE THE NEXT DAY TO A FRIEND'S HOUSE, JULY 8. AS I WAS BACK UP TO PARK THE CAR STALLED A LITTLE AND BEGAN A GRINDING NOISE. AS I PULLED BACK THE LEFT WHEEL POPPED OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161938July 9, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER BALL JOINT FAILURE TO RIGHT FRONT OF 2002 JEEP LIBERTY RESULTING IN LOSS OF CONTROL OF VEHICLE IN ADDITION TO LOWER FRONT BODY DAMAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161890July 8, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER BALL JOINT FAILED WHILE I WAS IN WILLIAMSBURG. BROKEN BALL JOINT ALSO PUNCTURED THE DRIVER'S SIDE TIRE WHILE RESTING UP AGAINST IT. HAD TO HAVE MY JEEP LIBERTY TOWED TO THE DEALERSHIP AND THEN HAD TO PAY TO BE TRANSPORTED TO THE RICHMOND AIRPORT TO RENT A CAR SINCE EVERYTHING WAS CLOSED IN WILLIAMSBURG AT 3:30 ON A SATURDAY AFTERNOON. JEEP WAS REPAIRED THE FOLLOWING WEEK WITH A SUGGESTION TO FIX THE UPPER BALL JOINT SOON SINCE IT ALSO HAD SOME 'PLAY' IN IT. WHILE HAVING THE UPPER BALL JOINT REPLACED LOCALLY, MECHANIC HAD TO REPLACE THE UPPER BALL JOINT ON THE PASSENGER SIDE AS WELL SINCE IT LOOKED JUST AS BAD. HE SUGGESTED REPLACING THE LOWER BALL JOINT ON THE PASSENGER SIDE AS WELL WITHIN THE NEXT MONTH TO AVOID AN ACCIDENT. BOTH UPPER BALL JOINTS WERE LEFT TO ME. THE LOWER BALL JOINT THAT HAD FAILED ON THE DRIVER'S SIDE WAS RETAINED BY THE CHRYSLER DEALERSHIP IN WILLIAMSBURG, VIRGINIA. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161845July 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM
I ONLY STOPPED TO REALIZE THAT THERE WAS A PROBLEM WHEN I SAW THAT THERE WAS AN INVESTIGATION GOING. WE LOST CONTROL OF OUR 2003 JEEP LIBERTY IN THE WINTER OF 2003. WE DID NOT REPORT IT AS IT WAS A HILL THAT HAD ICE. WE HAD THE CAR IN 4WD LOW AND NEVER WENT BEYOND 2 MILES AN HOUR. THE CAR CONTINUED TO SLIDE AND SLIDE AND THERE WAS NO CONTROL OVER IT AND WE ENDED UP HITTING THE MOUNTAIN, THE BETTER OF THE 2 SCENARIOS THE OTHER GOING OFF A CLIFF. EVERY HILL I DRIVE I HAVE THE SAME PROBLEM MOSTLY WHEN THERE IS SNOW ON THE GROUND (EVEN FRESH NON-ICE) SNOW IF THERE IS ANY DEGREE OF ANGLE TO THE HILL, I CAN NOT DRIVE IT. I HAVE SLIPPED SEVERAL TIMES ON ANGLED DIRT ROADS BUT NOT TO THE DEGREE THAT I CONTINUE TO HAVE WITH SNOW COVERED HILLS....AFTER READING THE REPORT I REALIZED THAT THIS COULD BE CAUSED TO THE RECALL AND ISSUES THAT ARE TAKING PLACE...I AM NOT CERTAIN, BUT AM GIVING THIS INFORMATION SHOULD IT HELP IN ANY WAY....THANKS! *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10161623July 6, 2006
STEERING:RACK AND PINION
STEERING RACK FAILURE. NEAR MISS COLLISION. LOSS TOTAL CONTROL OF VEHICLE. CONSEQUENCES COULD BE A FATALITY. SMITHFIELD JEEP DENIED THE INCIDENT TO DEFECTIVE PARTS A RECALL AND WOULD NOT PAY FOR THE REPAIR OF A DEFECTIVE PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10161642July 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AT 20000 MILES A RECALL REPLACEMENT WAS PERFORMED ON OUR 2003 JEEP LIBERTY. AT 53000 MILES WE HAD THE DEALER INSPECT THE FRONT END OF THE JEEP AND PROCLAIM IT WAS WITHIN SPECIFICATION. AT 54000 MILES, WILE TURNING IN TO MY DRIVE AT 5 MPH. THE LOWER LEFT BALL JOINT POPPED OUT AND JAMMED INTO THE BACK OF THE WHEEL. THE DEALER REPLACED THE BALL JOINTS UNDER THE RECALL. IN APPROXIMATELY 500 MILES THE JOINT WENT FROM SOUND TO SO BAD IT POPPED OUT! AT HIGHER SPEEDS THIS FAILURE COULD HAVE BEEN CATASTROPHIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161648July 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I OWN A 2004 JEEP LIBERTY SPORT. I LOVE IT! I BOUGHT IT FROM A JEEP DEALERSHIP & GET ALL THE SERVICE WORK DONE AT THE DEALERSHIP AS WELL. THERE HAVE BEEN NO TROUBLES WITH MY JEEP UNTIL RECENTLY. WHILE I WAS BACKING OUT OF A PARKING SPACE I HEARD A NOISE AND THE FRONT PASSENGER SIDE SEEMED TO DROP. I PARKED THE JEEP INTO MY PARKING SPACE WITH A TERRIBLE GRINDING NOISE AS TO NOT GET HIT SINCE I WAS BLOCKING THE DRIVE. I CALLED FOR ROAD SIDE ASSISTANCE TO HAVE IT TOWED AS IT WAS NOT DRIVABLE. THE FRONT PASSENGER SIDE WAS SITTING MUCH LOWER THAN THE DRIVER SIDE. WHEN THE TOW TRUCK ARRIVED, THE DRIVER COULDN'T BELIEVE WHAT HE SAW. THE LOWER FRONT BALL JOINT HAD COMPLETELY SEPARATED FROM THE CONTROL ARM AND THE TIRE WAS ON THE LINE OF COMPLETELY FALLING OFF. HE WAS NOT EQUIPPED TO REMOVE IT FROM THE PARKING SPACE WITHOUT CAUSING MORE DAMAGE TO IT AT THAT TIME, SO I HAD TO HAVE A DIFFERENT TOW TRUCK DISPATCHED THAT WOULD BE ABLE TO RAISE IT ON A DOLLY AND REMOVE IT FROM THE PARKING SPACE TO TOW IT. THE NEXT DAY I SPOKE TO MY DEALERSHIP & THEY SAID THE 2002 & 2003 MODELS HAD BEEN RECALLED FOR THIS EXACT SAME PROBLEM. THANK GOODNESS THAT THIS HAPPEN WHILE I WAS JUST BACKING OUT OF A PARKING SPACE! I DRIVE 35 MILES ONE WAY TO WORK ON THE HIGHWAY AT 55-65 MILES PER HOUR EVERY SINGLE DAY. THIS WOULD HAVE BEEN DEADLY IF THE BALL JOINT HAD BROKEN WHILE I WAS DRIVING ON THE HIGHWAY! MY FACTORY WARRANTY HAD EXPIRED SINCE MY JEEP HAS OVER THE STANDARD 36,000 MILES SO I HAD TO PAY FOR THE EXPENSIVE REPAIRS ON MY OWN. THE DEALERSHIP SUGGESTED THAT I CONTACT CHRYSLER CUSTOMER SERVICE TO PURSUE REIMBURSEMENT OF THIS REPAIR BILL THAT TOTALED OVER $2,000 FOR THE NEW LOWER BALL JOINTS ON BOTH FRONT TIRES, REPLACEMENT OF THE AXEL AND A NEW WHEEL AS IT WAS DAMAGED WHEN THE BALL JOINT BROKE. I HAVE CALLED CHRYSLER CUSTOMER SERVICE AND THEY HAVE NOT SAID THEY WON'T REIMBURSE ME FOR THE REPAIRS, BUT CONTACTING THE DEALERSHIP FOR MORE DETAILS BEFORE THEY DECIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161649July 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DEFECTIVE LOWER FRONT BALL JOINT SEPARATED CAUSING DAMAGE TO WHEEL SHAFT, RIM, AND BALL JOINT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161417July 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE EXITING A PARKING LOT AT ABOUT 10 MPH THE 2004 JEEP LIBERTY I WAS DRIVING MADE A LOUD BANGING NOISE AND THEN A GRINDING NOISE. I STOPPED THE VEHICLE AND GOT OUT TO INSPECT THE PROBLEM. I FOUND THAT THE LOWER BALL JOINT HAD SEPARATED AND WAS SHOCKED TO SEE THAT ON A VEHICLE WITH 40,000 MILES. I HAD THE VEHICLE IN THE SHOP AT 35,000 MILES COMPLAINING OF A CREAKING NOISE WHILE TURNING AND A CLUNKING NOISE OVER BUMPS AND THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM AND DID NOT SEE ANYTHING WRONG. I WOULD HIGHLY SUGGEST THAT THIS BE A RECALL OR AT LEAST A TECHNICAL SERVICE BULLETIN FOR THE MECHANICS. IF NOTHING IS DONE TO WORN THE OWNERS OF THESE VEHICLES MORE PEOPLE WILL BE KILLED!!!!! I KNOW THE 2002 AND 03 MODELS WERE RECALLED AND READING ALL THESE PROBLEMS WITH THE 04'S IT IS PAINFULLY OBVIOUS THAT THE PROBLEM WAS NOT CORRECTED BY THE ENGINEERING DEPT. AT DM. I JUST HAD THE VEHICLE TOWED TO MY LOCAL DEALER AND IF THIS PROBLEM (AND THE TORN CV BOOT, TRANS SEAL AND RIM) ARE NOT REPAIRED UNDER WARRANTY I FEEL THERE IS A LAWSUIT IN ORDER. I THINK IT SHOULD BE AN AUTO MANUFACTURES PRIMARY GOAL TO KEEP THERE CUSTOMERS SAFETY PRIORITY #1. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161479July 5, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEAT BELT HOOK FOR DRIVER'S SIDE IS NOT POPPING BACK UP. THE BUTTON STAYS PUSHED DOWN AND MUST BE PRIED UP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161482July 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I NOTICED THAT THE STEERING WAS BECOMING A LITTLE VAGUE ON THE VEHICLE SO I CHECKED THE LOWER BALL JOINTS FOR WEAR AS I HAD HEARD THAT THERE WERE PROBLEMS WITH THEM. I FOUND THAT THEY WERE VERY LOOSE WITH ALMOST A HALF INCH OF PLAY IN THEM. I TOOK THE VEHICLE TO THE DEALER SINCE IT WAS STILL UNDER WARRANTY. THE DEALERSHIP TECH SAID THAT NOTHING WAS WRONG WITH THE BALL JOINTS. I THEN SHOWED HIM THAT THERE WAS PLAY AND LOOSENESS. IT TURNED OUT THAT HE WAS NOT CHECKING THEM BY THE SERVICE MANUAL PROCEDURES. THE VEHICLE HAS BEEN AT THE DEALER FOR OVER A WEEK AND A HALF AND ASSUMING THAT THEY STILL HAVE THE BAD PARTS I WILL BE SENDING THEM TO D.C. TO BE EXAMINED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161483July 5, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL WAS LEAKING AND WAS FIXED. APPROXIMATELY SIX MONTHS LATER IT STARTED LEAKING AGAIN. DEALERSHIP STATES SECOND SET OF NEW GASKETS AND SEALS WERE PUT IN. ALL NUTS AND AROUND GASKETS APPEAR TO BE SEALED WITH SOME TYPE OF BLACK SHINY SEALANT. AGAIN, APPROXIMATELY SIX MONTHS LATER IT IS LEAKING AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161515July 5, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
MY SIX-YEAR-OLD CLIMBED INTO THE FRONT SEAT OF MY 2003 JEEP LIBERTY AND WITHOUT THE KEY OR STEPPING ON THE BRAKE PEDAL MOVED THE TRANSMISSION SELECTOR FROM PARK TO SOME OTHER GEAR CAUSING IT TO ROLL DOWN A DRIVEWAY WHERE PEOPLE WERE. WITH GREAT FORTUNE, NO ONE WAS STRUCK OR INJURED BUT WHEN THE CAR SILENTLY ROLLED AWAY THE RESULTS COULD HAVE BEEN CATASTROPHIC. THIS PROBLEM WAS REPEATABLE. WITHOUT THE KEY TURNED FORWARD, THE TRANSMISSION CAN BE MOVED FROM PARK WITHOUT STEPPING ON THE BRAKE. WITH THE KEY FORWARD, IT FUNCTIONS PROPERLY. JEEP REPORTED NO RECALLS AND WAS WILLING TO FIX UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161345July 3, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE LOWER LEFT BALL JOINT ON MY 2002 JEEP LIBERTY FAILED WHILE IN A SHOPPING CENTER PARKING LOT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161611July 3, 2006
SUSPENSION:FRONT
2002 LIBERTY LEFT FRONT SUSPENSION COLLAPSED ONTO THE WHEEL. *TS ***NAR*** THE DEALER REPLACED THE LEFT LOWER BALL JOINT, UPPER CONTROL ARM AND BALL JOINT AND CV AXLE. THE CONSUMER LEARN OF A RECALL ON THE BALL JOINT AND REQUESTED REIMBURSEMENT FROM THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161229July 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, EQUIPMENT
2003 JEEP LIBERTY SPORT - LOWER BALL JOINT SEPARATED FROM KNUCKLE WHILE DRIVING ON 6/24/06. NOTE: RECALL NOTICE ON LOWER BALL JOINTS RECEIVED JUNE 2004 AND REPAIR/INSPECTION IN RESPONSE TO RECALL NOTICE WAS COMPLETED 6/30/04 (LOWER BALL JOINTS REPLACED AND HEAT SHIELD INSTALLED) AT CROSS CHRYSLER JEEP IN LOUISVILLE, KY. FAILURE STILL OCCURRED AFTER RECALL REPAIR. NEW REPAIRS COMPLETED ON 6/30/06 AT NEIL HUFFMAN CHRYSLER/DODGE JEEP IN LOUISVILLE, KY- LOWER BALL JOINTS REPLACED AGAIN. ONE (1) WHEEL AND ONE (1) AXLE ALSO REPLACED DUE TO SIGNIFICANT DAMAGE AS A RESULT OF LOWER BALL JOINT FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161185July 1, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER RIGHT HAND BALL JOINT CATASTROPHICALLY FAILED ON 2002 JEEP LIBERTY 4WD WITH APPROX. 68K MILES. (THIS VEHICLE HAD THE LOWER BALL JOINT RECALL WORK PERFORMED AT 33K MILES.) WHEN LBJ FAILURE OCCURRED, VEHICLE WAS TRAVELING APPROX. 10 MPH. TOTAL DAMAGE INCLUDED BOTH UPPER AND LOWER BALL JOINT NEEDING TO BE REPLACED, A DRIVE AXLE REPLACEMENT, AND A RIGHT FRONT FENDER REPLACEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161143June 30, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
1, I HAD MY 2003 JEEP LIBERTY INSPECTED FOR STEERING TIGHTNESS AND NOISE ON 05/24/06 AND INQUIRED ABOUT THE LOWER BALL JOINT AND CONTROL ARM RECALL. MANN CHRYSER DODGE JEEP DID THE INSPECTION AND SAID THE RECALL HAD BEEN PERFORMED PRIOR TO ME OWNING (I WAS 1ST OWNER, DEMO VEHICLE) AND COULDN'T FIND ANY PROBLEM WITH THE STEERING. 2, I WAS PULLING OUT OF MY DRIVEWAY ONTO THE STREET ON 06/17/06 AND THE LOWER RIGHT BALL JOINT BROKE AND THE WHEEL FELL OFF THE VEHICLE. 3, THE JEEP WAS TOWED BACK TO MANN CHRYSLER THAT DAY AND THEY ACKNOWLEDGED THE FAILURE WAS DUE TO THE RECALL. THE LOWER BALL "JOINTS" WHERE REPLACED ALONG WITH THE RIGHT FRONT WHEEL (DAMAGED WHEN IT CAME LOOSE) AND ALSO REPAIRED SOME MINOR DAMAGE TO THE RIGHT FRONT FENDER MOLDING AT NO CHARGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161144June 30, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
FAILURE OF FRONT RIGHT LOWER BALL JOINT ON MY 2002 JEEP LIBERTY VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161030June 29, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
OWN A 2005 JEEP LIBERTY. BOTH LOWER BALL JOINTS WERE REPLACED BY THE DEALER AT 14,000 MILES DUE TO EXCESSIVE PLAY. DID NOT HAVE A JOINT SEPARATION OR CRASH, JUST UNSAFE AMOUNT OF PLAY. CAR IS ONLY 9 MONTHS OLD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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