Jeep Liberty Complaints

8,882 consumer complaints on file.

#10162964July 20, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
JEEP, LIBERTY PURCHASED IN MARCH 2003. ON SATURDAY JULY 15, 2006 VEHICLE WAS BE DROVE HOME ON A COMMON ROUTE. WHILE NEGOTIATING AN S-TURN AT AN ESTIMATED 40 MPH, THE UPPER BALL JOINT FAILED CAUSING THE RIGHT FRONT WHEEL TO FOLD UNDER THE FRONT OF THE VEHICLE. BEING A GOOD DRIVER WITH NO ACCIDENTS, I MANAGED THE VEHICLE UNDER CONTROL WHILE ALSO NOT HITTING THE BRAKES THUS LEAVING A 261 FT SKID MARK ( I DO HAVE A PICTURE). I HAVE A VERY GOOD MECHANICAL BACKGROUND AND AFTER FURTHER SURVEY HAVE CONCLUDED THAT THE UPPER-BALL JOINT HAD FAILED DUE TO RUST INSIDE THE BALL-CUP AND DETERIORATION OF THE METAL AROUND IT( I HAVE A PICTURE). THIS FAILURE HAS CAUSED AN ESTIMATED $1200.00 IN DAMAGE WHICH INCLUDES REPLACEMENT OF ALL FOUR BALL JOINTS THE TWO UPPER AT MY REQUEST ( NEVER TRUST A PART ON THE VEHICLE THAT HAS FAILED ONCE AND HAS A TWIN BROTHER), PLUS-A TIRE AND RIM, ETC. *LOWER BALL JOINTS WERE ON A RECALL NOTICE BUT I WAS NEVER NOTIFIED BY CHRYSLER BECAUSE OF NOT BEING IN THEIR COMPUTER SYSTEM AS A CUSTOMER. AFTER A WEB SEARCH I FOUND THE RECALL OF THE BALL JOINTS (NICE JOB BY CHRYSLER). AFTER EXCHANGING REPEATED PHONE CALLS WITH THE DEALERSHIP AND CHRYSLER, THE "EXPERTS" DETERMINED THAT THE FAILURE WAS DUE TO "IMPACT". I CAN HONESTLY SAY THAT THERE IS NO WAY THIS JOINT FAILED BY IMPACT BUT I CAN SAY IT FAILED DUE TO BAD ENGINEERING AND FATIGUE WHICH IS WAY TOO SOON CONSIDERING THE VEHICLES LIFE SPAN. IN MY OPINION, CHRYSLER HAS FAILED TO COME CLEAN WITH A PROBLEM THAT WILL SOON BECOME VERY APPARENT WITH ALL IT'S JEEP LIBERTY'S!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162977July 20, 2006
AIR BAGS:FRONTAL
ON JUNE 6, 2006, MY VEHICLE WAS INVOLVED IN A FRONTAL(T-BONE) COLLISION. A CAR PULLED OUT IN FRONT OF IT AFTER CROSSING 3 LANES OF TRAFFIC. SPEED WAS 55 MPH. I WAS STRUCK IN THE DRIVERS FRONT AND SMASHED THE FRONT OF THE AUTO. INSURANCE TOTALED THE CAR AS DAMAGE WAS IN EXCESS OF $11,000. A PASSENGER WAS IN THE CAR. BOTH WORE SEAT BELTS. NEITHER AIR BAG DEPLOYED IN SPITE OF A FRONTAL COLLISION THAT TOTALED THE VEHICL. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10163016July 20, 2006
SUSPENSION:FRONT
1)LOUD NOISE IN THE FRONT 2) THEN A JERK OF THE CAR TO THE RIGHT 3)LOUD BANG, SOUNDED AS IF SOMETHING JUST DROPPED TO THE GROUND 4) COULD NOT CONTROL THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162713July 18, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE LEAVING A PARKING AREA THE BALL JOINT DROPPED OFF. NOTHING LED UP TO THIS MAJOR PROBLEM. A TOW TRUCK WAS CALLED TO DELIVER THE JEEP LIBERTY 2004 TO THE LOCAL JEEP DEALER IN WILMINGTON, NC (NEUMIRTH JEEP) DEALER STATES IT IS NOT A WARRANTY ITEM. WE WILL PURSUE LEGAL ACTION IF NECESSARY. A VERY DANGEROUS CRASH COULD HAVE HAPPENED IF IT WAS ON A MAJOR HIGHWAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162767July 18, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON SUNDAY MORNING, I NOTICED THAT THE CAR WAS PULLING ODDLY TO THE LEFT. WHILE DRIVING HOME FROM DINNER IN THE EVENING, I STOPPED AT A STORE AND WHEN LEAVING HEARD A LOUD THUMP AND SCRAPING NOISE. THE RIGHT PASSENGER SIDE TIRE WAS RUBBING UP AGAINST THE STEERING WELL. A TOW TRUCK WAS CALLED TO TOW THE VEHICLE TO THE LOCAL JEEP DEALER AND IN THE PROCESS HE MENTIONED THAT THIS WAS A BALL JOINT ISSUE. IN SPEAKING WITH THE DEALERSHIP TODAY, THEY HAVE DETERMINED THAT THIS WAS A FAILURE OF THE RIGHT BALL JOINT WHICH CAUSED SEPARATION FROM THE STEERING COLUMN. THIS VEHICLE HAS ONLY 41,000 MILES ON IT. THE VEHICLE HAS NOT YET BEEN FIXED BUT IT HAS BEEN RECOMMENDED THAT BOTH THE RIGHT AND LEFT BALL JOINTS BE REPLACED IN THE CAR. THIS VEHICLE IS 5,000 MILES FROM FACTORY WARRANTY AND THEREFORE I'M TOLD THAT THIS WILL NOT BE COVERED BY THE MANUFACTURER. IT WAS ALSO MENTIONED TO ME THAT A RECALL WAS CONDUCTED FOR THE 2002 AND 2003 MODELS OF THIS SAME VEHICLE BUT NOTHING FOR 2004. CHRYSLER IS STILL INVESTIGATING THE SITUATION WITH THE DEALER BUT THEY HAVE ALREADY TOLD ME THAT THIS WAS NOT AN ISSUE THAT I COULD HAVE PREVENTED AND WAS NOT CAUSED BY NORMAL WEAR AND TEAR. WE WERE 5 MINUTES FROM GETTING ON THE HIGHWAY WHERE, IF THIS FAILURE HAD OCCURRED AT THAT HIGH RATE OF SPEED, WOULD HAVE CAUSED A RATHER MAJOR INCIDENT. CHRYSLER, AT BEST, HAS TOLD ME THAT THEY WILL INVESTIGATE WITH THE DEALER FURTHER BUT THAT THEY ARE NOT FULLY LIABLE BECAUSE THIS VEHICLE IS OUTSIDE OF THE MANUFACTURER'S WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162551July 17, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2006 LIBERTY LESS THAN 10000 MILES LOWER BALL JOINT FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162583July 17, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BALL JOINT FAILURE ON 2002 JEEP LIBERTY - RECALL HAD BEEN PERFORMED IN OCTOBER 2004 BY SZOTT JEEP DEALERSHIP. I WAS DRIVING DOWN THE ROAD DOING 30 MPH WHEN THE RIGHT FRONT APPEARED TO SEIZE UP AND I STARTED TO LOSE CONTROL OF THE VEHICLE. I WAS ABLE TO GET IT STOPPED AND PARKED SAFELY ON THE ROAD. UPON EXAMINATION, THE TIRE HAD BECOME COMPLETELY REMOVED FROM THE FRAME. I HAD IT TOWED TO THE DEALERSHIP AND IT WAS DETERMINED TO BE A FAILURE OF THE BALL JOINT. THE FOLLOWING DAMAGE WAS INCURRED TO MY VEHICLE: ARM-LOWER CONTROL, KNUCKLE, TIRE, RIM, FRONT BUMPER AND QUARTER PANEL LOSE. OVERALL TOTALING 1500 DAMAGE. MY INSURANCE PICKED UP THE MAJORITY OF THE CLAIM AND I PAID THE DEDUCTIBLE OF 200.00 PLUS 36.10 FOR THE BALL JOINT. I AM VERY FORTUNATE THIS DIDN'T HAPPEN 15 MINUTES LATER. I WAS ON MY WAY TO THE AIRPORT. GIVEN THE IMPACT THIS HAD AT 30 MPH I CANNOT COMPREHEND WHAT WOULD HAVE INCURRED AT 70 MPH. MYSELF AND MY BABY WHERE IN THE CAR AT THE TIME OF THE OCCURRENCE OF THIS ACCIDENT. THE REP FROM BELLE TIRE, THE DEALERSHIP, AND DCX TOLD ME I WAS LUCKY BECAUSE IT WOULD HAVE BEEN A SERIOUS ACCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162594July 17, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AFTER PURCHASING THE 03 JEEP LIBERTY 4X4. I WAS MADE AWARE OF THE LOWER BALL JOINT FAILURE. I JUST HAD MINE CHECKED BECAUSE I PURCHASED THIS VEHICLE USED. WITH 27,000 MILES ON IT, IT HAD ALREADY HAD NEW BALL JOINTS ADDED TO IT. THIS MAKE ME NERVOUS DRIVING THIS VEHICLE. I HEARD THEY GO OUT EASILY AND YOU MUST CHECK THESE LOWER BALL JOINTS OFTEN. THIS IS JUST POOR ENGINEERING, AND FOR MY FAMILY, JUST MAKES FOR AN UNEASY, SORT OF A HOSTILE DRIVING ENVIRONMENT, DUE TO CONSTANT NERVOUSNESS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162692July 17, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DROPPED KIDS AT THE MOVIES AFTER TRAVELING ON THE SAW MILL PARKWAY AT 50 MPH. WENT TO A SHOPPING PLAZA AND PARKED. RETURNED AN HOUR AND A HALF LATER AND WHEN I TRIED TO PUT MY JEEP LIBERTY IN REVERSE AND MOVE OUT FROM THE SPOT MY FRONT DRIVERS SIDE WHEEL FELL FORWARD WHILE MAKING A VERY LOUD GRINDING SOUND AT THE SAME TIME. I HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP AND THE TOW TRUCK OPERATOR SAID HE SEES A LOT OF THIS WITH THE 2003 AND 2004 JEEP LIBERTY'S. SINCE I AM UNDER WARRANTY THEY ARE FIXING THE PROBLEM. I INVESTIGATED THIS ONLINE AND THERE HAS BEEN RECALLS ON THE 2002 AND 2003 JEEP LIBERTY'S BUT NOTHING ON THE 2004'S. I FOUND A SITE ONLINE WHERE PEOPLE HAVE HAD THE VERY SAME PROBLEM. JUST BY TYPING IN THE SEARCH BOX "PROBLEMS WITH 2004 JEEP LIBERTY'S." MY CONCERN IS THAT THERE MAY BE PEOPLE DRIVING THIS MODEL AND MAY HAVE A WHEEL COME OFF. I WAS LUCKY SINCE MINE OCCURRED AFTER I PARKED. THE DEALER CALLED ME TODAY AND SAID MY JEEP IS READY TO BE PICKED UP AND THAT THE BALL JOINT AND THE AXLE WAS REPLACED AND THAT I SHOULDN'T WORRY BECAUSE THEY REPLACED IT WITH AN UPDATED BALL JOINT -- THE BEST THAT THEY HAVE AND THE SAME TYPE THAT WAS USED ON THE RECALLS FOR THE 2002'S AND 2003'S. SO I GUESS THEY WILL REPLACE IF THE WARRANTY IS STILL VALID AND IF NOT, PEOPLE WILL HAVE TO PAY OUT OF POCKET. I WANT TO KNOW WHY THEY ARE NOT PUTTING INTO PLACE A RECALL FOR THE OWNERS OF 2004 VEHICLES? SOMEONE MAY BE SERIOUSLY INJURED OR EVEN KILLED DUE TO LACK OF KNOWLEDGE OF THIS FAULTY BALL JOINT PROBLEM. AS A RESULT OF THE BALL JOINT BREAKING - THE AXLE BROKE AND THE BRAKE LINE WAS PUNCTURED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162493July 16, 2006
POWER TRAIN:DRIVELINE
DRIVETRAIN VIBRATION AT CERTAIN SPEEDS, UNSURE IF PROBLEM CAUSED TOTAL FAILURE OF AUTOMATIC TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162447July 15, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
1. REALLY NOTHING LEAD UP TO FAILURE, IT WAS A CATASTROPHIC FAILURE OF MY LOWER BALL JOINTS. THANK GOD WE WERE BACKING OUT OF A PARKING SPOT WHEN THE INCIDENT HAPPENED AND NOT AT 70 MPH. 2. BASICALLY MY LEFT FRONT TIRE COLLAPSED, CAUSING ME TO CALL FLATBED TOW TRUCK, FRONT WHEEL FENDER DAMAGE AND OVER $500 IN REPAIRS TO JUST THE LOWER BALL JOINT. 3. CHRYSLER WILL NOT DO AN INVESTIGATION, BECAUSE REPAIRS WERE DONE. I WAS STRANDED IN THE MIDDLE OF N.D. THEY SAID THEY WOULD COVER THE BALL JOINT REPLACEMENT. I HAVE THE OLD BALL JOINTS, ONE EXHIBITS CATASTROPHIC FAILURE AND THE OTHER HAS THE TELL-TALE LUBRICANT LOSS DESCRIBED IN THE REPORT. NOTE--I TOOK THE VEHICLE IN FOR THE RECALL AND HAD WORK DONE. EVIDENTLY THE BALL JOINTS WERE NOT REPLACED, BUT THE HEAT SHIELD WAS INSTALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162488July 15, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER BALL JOINTS BEGAN TO FAIL, BUT WERE RECOGNIZED AND REPLACED BEFORE SERIOUS DAMAGE OR LOSS OF LIFE COULD OCCUR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162370July 14, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE LATCH ON THE FRONT DRIVER'S SIDE SEAT BELT OF MY 2002 JEEP LIBERTY IS STUCK IN THE DEPRESSED POSITION AND WILL NOT RELEASE MAKING IT IMPOSSIBLE TO WEAR THE SEAT BELT. I CONTACTED DEALER AND WAS TOLD THAT IT WAS NOT COVERED BY ANY WARRANTY. ENDED UP PAYING $300 TO GET IT REPAIRED. I WANT TO KNOW IF THERE ARE ANY RECALLS IN PLACE, SO THAT I MAY BE REFUNDED THE MONEY SPENT TO REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162277July 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE EXPERIENCED THE SAME PROBLEM WITH MY 2003 JEEP LIBERTY AS DESCRIBED IN EA06008. THE FRONT RIGHT BALL JOINT WAS REPAIRED PURSUANT TO THE RECALL IN 2004 (03V-460). SHORTLY AFTER THE RECALL I OBSERVED UNUSUAL NOISES AND GRINDING SENSATIONS IN THE FRONT SUSPENSION, SO I RETURNED THE VEHICLE TO THE AUTHORIZED DEALER THAT HAD CONDUCTED THE RECALL REPAIR. THEY DETERMINED THAT A HEAT SHIELD HAD BEEN INSTALLED INCORRECTLY, AND ADJUSTED IT. APPROXIMATELY 6 MONTHS LATER (AUGUST 2004) THE NOISES RETURNED MORE SEVERELY, AND A DIFFERENT AUTHORIZED JEEP DEALER DETERMINED THAT THE FRONT RIGHT BALL JOINT HAD TO BE REPLACED, AT SIGNIFICANT COST TO ME. MOST RECENTLY, THE RIGHT FRONT BALL JOINT COMPLETELY FAILED JUST A COUPLE WEEKS AGO (JUNE 2006). THIS TIME THE RIGHT FRONT WHEEL BECAME COMPLETELY DETACHED FROM THE STEERING CONTROL BAR, RESULTING IN OVER $3000 IN REPAIR COSTS. LUCKILY, MY PREGNANT WIFE WAS DRIVING ONLY 3 MPH IN A SMALL ALLEY WHEN THIS OCCURRED. HAD IT OCCURRED AT HIGHER SPEEDS, THERE SURELY COULD HAVE BEEN FAR MORE TRAGIC CONSEQUENCES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162317July 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PUT 2004 JEEP LIBERTY WITH LESS THAN 29000 MILES ON IT IN REVERSE AND HEARD LOUD NOISE. THE BALL JOINT HAD BROKEN AND WHEEL WAS FALLING OFF. TOWED TO DEALER WHERE IT WAS REPLACED UNDER WARRANTY AND HOPEFULLY WITH A GOOD BALL JOINT, BUT DEALER REFUSED TO REPLACE LEFT BALL JOINT UNTIL A RECALL IS ISSUED BY DAIMLER CHRYSLER FOR THE 2004 JEEP LIBERTY'S. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162182July 12, 2006
STEERING, SUSPENSION:FRONT
HARD CONSTANT PULLING TO RIGHT AND GRINDING. SOME TIMES A POPPING NOISE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162203July 12, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED THAT CHECK ENGINE LIGHT WAS ILLUMINATING. THE DEALERS DETERMINED THAT THE FUSE FOR THE COOLING FAN BURNED OUT WHICH CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE . THE DEALER REPLACED THE FUSES. AS CONTACT WAS LEAVING THE DEALERS LOT, THE ENGINE LIGHT IMMEDIATELY ILLUMINATED. THE DEALERS DETERMINED THE PART USED FOR REPLACEMENT WAS DEFECTIVE AND THAT THERE HAVE BEEN PROBLEMS WITH THE ENGINE COMPUTER MODULE OF THE YEAR, MAKE AND MODEL OF THE VEHICLE. THE DEALERS REPLACED THE FUSES AND THE ENGINE COMPUTER MODULE. RECENTLY, THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN DEALERS WHO DETERMINED THAT A COUPLER ON THE COMPUTER MODULE WAS PRESENTING PROBLEMS. THE VEHICLE IS CURRENTLY AT THE DEALERS BEING SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161959July 10, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THAT THE VEHICLE'S FRONT LOWER BALL JOINT ON THE FRONT PASSENGER SIDE FAILED AFTER A PREVIOUS RECALL WAS PERFORMED. WHILE TRYING TO MAKE A LEFT TURN AT A STOP SIGN, THE RIGHT FRONT END DROPPED INTO THE WHEEL WELL CAUSING THE STEERING TO LOCK UP. THE INCIDENT OCCURRED AT 5 MPH DURING CLEAR AND DRY ROAD CONDITIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP ON 07/9/06 WHO DETERMINED THAT THE LOWER BALL JOINT FAILED. THE VEHICLE WILL BE TAKEN TO THE DEALERSHIP ON 07/10/06 FOR REPAIRS. THE VEHICLE HAD A RECALL PERFORMED FOR THE SAME PROBLEM IN 04/04.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161983July 10, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED THE BRAKES FAILED FIVE TIMES AT LOW SPEEDS. THERE WAS AN ACCIDENT CAUSING MINOR DAMAGE TO ANOTHER VEHICLE. THE DEALER COULD NOT DUPLICATE THE PROBLEM. ALSO, THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER REPLACED THE HEATER CONTROL HEAD HOWEVER THAT DID NOT FIX THE PROBLEM. THE FUEL PUMP ALSO RUNS CONSTANTLY AND THE MANUFACTURER HAS BEEN ALERTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10162015July 10, 2006
SUSPENSION
DT*: THE CONTACT STATED THAT THERE WAS A RECALL REMEDY REPAIRS PERFORM ON THE VEHICLE TWO YEARS AGO FOR THE BALL JOINTS. THE REPLACEMENT BALL JOINT BECAME FRACTURED BLOWING OUT A TIRE AND DESTROYING THE RIM. THE CONTACT EXPRESSED THAT THE REPLACEMENT BALL JOINT WER ALSO DEFECTIVE. THE DEALER FIXED THE LOWER BALL JOINT ON THE PASSENGER SIDE HOWEVER THE CONTACT EXPRESSED REPLACEMENT OF THE OTHER BALL JOINT WAS ALSO NEEDED BECAUSE IT MAY BE DEFECTIVE. THE DEALER AND MANUFACTURER DECLINED THE REQUEST; THE RECALL WORK HAS ALREADY BEEN PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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