Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11726489March 23, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that the vehicle battery had died. The contact stated that upon shifting to Neutral(N) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. The contact stated that the brake lights had illuminated while pushing the vehicle, but the brakes failed to engage, causing the vehicle to crash into the garage door. The rear-end of the vehicle, a garage door, and the center support between the two garage doors were damaged. There was no injury sustained. No police report was filed. The vehicle was towed to the dealer, where the contact was informed that no issues were found besides the battery drainage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that the brakes failed to engage. The failure mileage was approximately 22,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11726116March 22, 2026
AIR BAGS, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
I hit a deer at 65 mph, causing significant damage to my vehicle, $7,300+ to the front end. I have a safety beacon that detected the accident through my insurance, that detected the severity of the impact, resulting in an immediate call for safety to check on me. My airbags did not deploy, but there was a nasty aroma of sulfur during the impact. My minor children were secured safely in the vehicle, as well as myself. I, the driver of the car hit my head very hard on the steering wheel and window during impact, causing whiplash- neck pain, and reoccurring migraines still to this day 3-21-2026. Although I didn't receive medical attention it has been made known that I hit my head. This would've been avoided had my airbags deployed. I assume there may have been a malfunction and had this been a more serious incident, not only would my life be at stake, but most importantly my children. This is unacceptable for safety purposes.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11726193March 22, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Subject: Forward Collision Warning Plus and Advanced Brake Assist Failure – 2025 Jeep Grand Cherokee Laredo I am reporting a safety defect involving the Full-Speed Forward Collision Warning Plus and Advanced Brake Assist systems on my 2025 Jeep Grand Cherokee Laredo. The vehicle does not provide forward collision warnings or apply assistive braking in situations where a collision is imminent. On multiple occasions, a vehicle in front of me slowed or stopped while turning into a driveway or parking lot. My Jeep provided no visual alert, no audible warning, and no braking assistance. I had to manually brake to avoid rear‑ending the other vehicles. I brought the vehicle to the dealership. During testing, the system could not be activated on my Jeep. We then tested another Jeep of the same model and year; its system also failed to activate until we were within approximately three feet of the vehicle ahead. My Jeep never activated at any distance. The dealership stated that because Adaptive Cruise Control slows the vehicle when active, the collision warning and brake assist systems must also be functioning. This explanation is inconsistent with how these systems are designed to operate, and it does not address the failure of the Forward Collision Warning Plus system to activate in real‑world or controlled conditions. This appears to be a systemic failure of the collision‑avoidance technology on this model, creating a significant risk of rear‑end collisions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726070March 21, 2026
ENGINE
Vehicle: 2019 Jeep Grand Cherokee Engine: 3.6L V6 (Pentastar) While driving on the highway, the vehicle experienced a sudden engine overheating condition, followed by a catastrophic failure of the coolant recovery tank. This failure created a serious safety hazard and appears to be the result of a known and well-documented head gasket defect in the 3.6L engine used in Jeep Grand Cherokees. While driving at highway speed, the vehicle was operating normally until I made a left turn. Immediately after the turn, the engine temperature began to rise rapidly, indicating an overheating condition. I turned around and began driving back toward my residence to avoid further damage or a roadside breakdown. Before reaching home, the coolant recovery tank violently exploded, releasing coolant throughout the engine bay. As well as strong burning coolant chemical smells throThis occurred while the vehicle was still in operation and could have resulted in loss of visibility, fire risk, or complete engine failure while driving. After inspection by a qualified professional, the failure was confirmed to be caused by a failed head gasket, which allowed combustion gases to pressurize the cooling system until the coolant recovery tank ruptured. This failure occurred without warning and while the vehicle was being driven on public roadways. A sudden coolant system explosion and rapid overheating can result in: Loss of engine power while driving Fire risk from hot coolant contacting engine components Loss of vehicle control Stranding occupants in unsafe conditions This represents a significant safety defect. Jeep Grand Cherokees equipped with the 3.6L engine are widely known to experience head gasket failures, typically occurring between 50,000 and 75,000 miles. Despite this known issue, Stellantis/Chrysler has not issued a recall, technical service campaign, or extended warranty related to this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725786March 20, 2026
AIR BAGS
On March 4th 2026 I called Liberty Jeep here in Hinesville Georgia concerning about the recall for my airbags as well as for the hitch on this vehicle. To date nobody has bothered to call to give me an appointment concerning this major recall and continue to refuse to provide any kind of service for me on this recall I have contacted Jeep headquarters about just concerned dealing with Liberty Jeep in Hinesville and today they haven't bothered to do anything about this they are continuously endangering me my daughter and my wife by avoiding any opportunity to repair this damage to my airbags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725859March 20, 2026
FUEL/PROPULSION SYSTEM
Component/System Failure: The internal fuel pump relay within the Totally Integrated Power Module (TIPM-7) failed. This component is not available for inspection as it is an internal board-mounted relay, but the dealership-installed External Bypass Relay (Part #CBWPR091AA) and the failed fuel pumps are documented on the attached service invoice. Safety Risk: The failure caused an unpredictable engine stall at highway speeds in heavy traffic. This resulted in a complete loss of motive power while moving, creating an immediate risk of a rear-end collision and leaving the vehicle stranded in a live lane of traffic. Confirmation: The technician documented a terminal 'static pressure drop' to 35 PSI (Spec is 58 PSI). Based on this confirmed low-pressure state, the dealer required the replacement of both the Main Fuel Pump and the Siphon/Auxiliary Transfer Pump, alongside the installation of the External Bypass Relay Kit (Part #CBWPR091AA) to restore safe operation." Inspection: The vehicle was inspected and repaired by the authorized manufacturer representative (Larson Chrysler Jeep). I have also opened a formal case with Stellantis Corporate (Case # 96059987). Warning Symptoms: There were no warning lamps, MIL messages, or starting issues prior to the initial stall. The 'Long Crank' and failure-to-start symptoms occurred immediately after the highway-speed stalls. The vehicle would not restart until it had sat for a period of time, indicating a thermal failure (heat soak) of the internal fuel pump relay. This resulted in the vehicle being stranded in live traffic multiple times while waiting for the component to cool and allow a restart "Note: The attached repair invoice from Larson Jeep contains a clerical typo in the VIN (listing a 'D' instead of a 'B'). The dealership has been contacted to provide a corrected copy, but the technical diagnostics and repair were Selling Dealer: Titus Will Used Cars Lakewood, WA Servicing / Repair Dealer: Larson Jeep Puyallup, WA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725887March 20, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was driving my car and the car shut off at 30 mph. It completely stopped and the steering wheel locked up. Started flashing start/stop and told me to put it in park. Glad no one got hurt and hope it doesn’t do it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725248March 18, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle experienced battery failure. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed, and determined that the hybrid battery had failed. The manufacturer was not notified of the failure. The approximate failure mileage was 30,312.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725155March 18, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle previously brought to dealership for recall and reported issue where vehicle abruptly stops/brakes without cause. Dealer did not resolve. On 3/16/26 vehicle came to a complete stop in roadway, shifted into park, and could not be moved into drive, neutral, or reverse. Driver was stranded in a dangerous situation with infant in vehicle. Dealer unable to inspect for weeks and refused loaner. This presents a serious safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725092March 17, 2026
FUEL/PROPULSION SYSTEM
Fuel pump loosing prime it cracks either in housing or hose internal to the tank and it causes it to loose prime. Long Crank Times/No Start And stall and rough idling at stoplights and upon acceleration. Issue was confirmed and reproduced by independent service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724994March 17, 2026
ENGINE, POWER TRAIN
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal stopped responding while depressed. The contact shifted to neutral(N) and back into drive(D) for the vehicle to return to normal functionality. Additionally, the transmission was not shifting properly. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724955March 17, 2026
ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had experienced a premature loss of battery charge while driving in electric mode. Additionally, the vehicle hesitated while depressing the accelerator pedal. The TPMS warning light was illuminated. The vehicle was taken to the dealer for the recall repair; however, the part to do the recall repair was on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that there was partial vehicle rental assistance pending approval. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724578March 16, 2026
SEAT BELTS, AIR BAGS, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the brake light failed to turn off. The service, seat belt, brake, and air bag warning lights were illuminated. The buzzer and lights were making a continuous sound. The local dealer was contacted, and the ABS module was replaced. The dealer informed the contact that there was no recall associated with the VIN or the failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724620March 16, 2026
ENGINE
1. The issue involved the engine and emissions system, specifically a cylinder 3 misfire, accompanied by illumination of the check engine light and white smoke emitted from the exhaust. The vehicle was evaluated by an authorized Jeep dealership, which confirmed the cylinder misfire through diagnostic testing. At that time, per the diagnosis, coil 3 and all spark plugs were exchanged. This did not solve the issue. When picking up the car, check engine light was still illuminated and white smoke emitted from the exhaust. The affected components are in possession of the dealership, unsure if available upon request. 2. The engine misfire and associated white exhaust smoke created a risk of engine performance degradation, including potential loss of power, observed hesitation and stalling, which could impact the ability to safely operate the vehicle in traffic. Additionally, white smoke from the exhaust can impair visibility for surrounding drivers and may indicate an underlying engine condition that could worsen without warning, increasing the risk to the driver and others sharing the roadway. The chemical smell could also nauseate the person operating their vehicle, impeding their awareness and concentration. 3. This issue was proposed by an authorized Jeep dealership, then confirmed by two other mechanics. Dealer diagnostic records document the cylinder 3 misfire and investigation related to the check engine light and exhaust condition. 4. No inspection from manufacturer, police, or insurance representative. 5. Yes, the check engine light illuminated and the vehicle exhibited white smoke from the exhaust which prompted the service visit. Auto-start was not functioning as normal, with an error displayed on screen. Engine would sometimes stall upon start up during cold temperature days. NOTE: vehicle is currently with another mechanic awaiting an engine replacement, will upload that invoice once available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724626March 16, 2026
POWER TRAIN
While driving on the highway I received a “SERV 4WD” light and also a traction control unavailable light. Other than that that the car appeared to drive normally other than I could feel the car gears “catching” at starts when I pressed the accelerator. I took the car to the certified dealer and they said it was a transfer case failure and was unsafe to drive as it could have caused the wheels to lock up. This issue is very similar to a recall for other Jeep VINs over the same production timeframe of my Jeep, although my VIN was not included in that recall. I am seeking the immediate inclusion of my VIN into the Jeep recall that exists for manufacturing defects of the transfer case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724616March 16, 2026
UNKNOWN OR OTHER
My vehicle has an open safety recall (NHTSA Recall 25V-766 / FCA campaign 78C) stating the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, fire, or sudden loss of propulsion. The recall has been active since November 2025 and the manufacturer states parts are unavailable, so the defect cannot currently be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724593March 16, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am writing to outline my urgent concerns regarding the 78C recall affecting the 2023–2025 Jeep Grand Cherokee 4xe and 2024–2025 Wrangler 4xe SUVs. This recall was initiated due to a manufacturing defect where casting sand remains in the 2.0L engine, presenting a risk of catastrophic engine failure, sudden power loss, or fire. The potential for engine fire or unexpected power loss represents a significant safety risk to my family. The possibility of fire, even when the vehicle is parked and not in use, puts my home and neighboring properties in danger. This risk is especially heightened during Colorado’s wildfire season, when any vehicle fire could quickly escalate into a larger disaster. Due to the recall, I am unable to use the vehicle as intended under the terms of my lease agreement. I cannot safely operate or charge the vehicle. Furthermore, the requirement to park the vehicle outside does not eliminate the risk of fire, which continues to threaten my property and those nearby. There is currently no available repair or remedy for this defect. As a result, the vehicle is unusable for an indefinite period of time. Given the unresolved safety hazards, inability to use the vehicle, and lack of a repair solution, I formally request that you initiate a buy back of my affected vehicle. This action is necessary to ensure my family’s safety and to resolve the ongoing hardship caused by this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724577March 16, 2026
AIR BAGS, SEATS
Front passenger head restraint deployed without any accident or reason. Just deployed without cause snapping a plastic bracket so it can’t be manually pushed back into place you have to purchase the entire component. The other oddity is the piece that you need to replace in question has been discontinued. Stellantis has a recall referenced as (20c) but my particular vehicle doesn’t fit in there timeline for that recall. I have a child and it is a head restraint that deployed is an airbag, which is extremely dangerous for anybody that could’ve been sitting in that spot or behind the seat. The piece itself is 700$ there is no wholesale for this particular piece so you’re looking at any place that would charge you $700 and then whatever the service or labor fee is which is minimal so we’re talking at least $800 for a piece that has to be with or compatible with a certain part number which is discontinued or it will not work with the system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724250March 14, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, STRUCTURE:BODY
RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724374March 14, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems on my 2022 Jeep Grand Cherokee are consistently failing to operate as intended, creating a significant safety hazard Symptoms include: System Inactivity: The FCW fails to alert or provide braking assistance during clear, high-risk frontal collision scenarios. Persistent Warning Lights: The 'FCW OFF' indicator illuminates on the instrument cluster and cannot be cleared by toggling settings in the Uconnect 5 system. Software Defaults: Following Over-the-Air (OTA) updates, the FCW and Pedestrian Emergency Braking (PEB) systems default to 'OFF' and often remain disabled despite user attempts to re-engage them. Hardware Misalignment/Blinding: Frequent 'ACC/FCW Limited Functionality' messages occur even in clear weather with clean sensors, indicating a potential calibration or module communication failure. I am referencing XXX and Manufacturer Communication XXX regarding these specific software/hardware faults. Despite these known issues, the dealership Ziegler Chrisler Doodge Jeep Ram in Schaumburg, IL has been unable to provide a permanent resolution. This failure leaves the vehicle without critical, advertised safety protections during operation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee