Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11727988March 30, 2026
STRUCTURE:BODY
RE: The Power Liftgate Module Malfunction Approximately 45 days ago I began to see water build up inside the well where the liftgate locks. After seeing this twice - after it rained - I was at the dealership for an oil change and asked them to take a look. After review they suspected water intrusion, as there was a recall but not specifically on my VIN. Dealership indicated water tests were needed and I needed to drop my car off for the day or 2. They also indicated to seek your help because of the recall. I couldn't leave my car there that day. On 3/28/26 I did several water tests on the hatchback, using a hose and controlled the flow over the different sections of the hatchback in grid fashion of 6 sections. Each section I sprinkled water like a light rain and then waited 60 mins to see if the water would make it into the lock well. After checking I dried the lock well and then waited another hour to be sure no additional water came into the lock well, before continuing the process over the course of that day and the next. Each time water intruded, entered the inside of the vehicle into the lock well. After conducting research on this issue, the recall stated that this could cause a fire, and not to park the car inside of the garage or near other vehicles. As a result, the hatchback is malfunctioning, it opens and then automatically reverses, and it closes. It will not stay open and is not usable. I'd like to bring it back to the dealership for further testing however, I'd also like to get this resolved in the same visit as I'm sure they will find the same outcome of water intruding causing the electrical issues with the liftgate. Due to it being a fire hazard, I'm afraid to use my vehicle. Can you assist so I don't need to leave my one and only vehicle with the dealership for more than a day or two?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728023March 30, 2026
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer informed the contact that the battery charge was extremely low. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle was taken back to the dealer, and was informed that the alternator had failed. The alternator was replaced. The contact stated that on a separate occasion, while stopped at a traffic light, the vehicle sputtered and stalled. The vehicle was pulled over to the side of the road. A tow truck arrived on the scene, and while the tow truck driver was attempting to jump-start the vehicle, sparks were coming from the battery. The tow truck driver became aware that the alternator was red hot, and the wires surrounding the alternator were burned, with a burning odor coming from the vehicle. The tow truck driver did not jumpstart the vehicle due to safety concerns. The vehicle was pushed onto the flatbed truck. The vehicle was towed to the residence and had not been driven since. The contact related the failure to NHTSA Campaign Number: 17V435000 (ELECTRICAL SYSTEM); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728069March 30, 2026
FUEL/PROPULSION SYSTEM
Took my vehicle to dealership for fuel pump recall. Was told it wasn’t the actual pump but the wiring and they fixed it. Vehicle continued to have the same issues plus a new issue where the car completely stalled out while driving. I took it back, they said the parts they put on were defective but I’d still have to pay 300$. I paid the money and within 10 hours of getting my car back I stalled on the highway in the fast lane. Luckily it was traffic so no one was hurt and I didn’t cause an accident but this is dangerous and I let the dealership know and all they said was bring it back for a day. I did and they couldn’t tell me anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728084March 30, 2026
ENGINE, UNKNOWN OR OTHER
Exhaust small in cabin. Exhaust manifolds leaking pulling exhaust into the cabin through the climate system. When the recirculation is turned on, then the smell is not present. When the recirculation is off then the exhaust smell is strong inside the cabin. The exhaust in the cabin is causing causing respiratory problems, fatigue, eye irritation and I am concerned of passing out when driving. I frequently have to turn on the recirculation button to keep the exhaust out of the cabin but in the winter time and in high humidity situations the window fog causing an additional safety issue. I am also forced to open the windows during this time causing excessive noise and temperature control issue. I called dealer months ago and they said not covered but now I learned should have been covered but now past the 60k mile limit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728059March 30, 2026
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a software issue, however, it has continued to happen. No warning lights come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727969March 30, 2026
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
My son’s car drifted to the right past the white line and he ended up hitting a hydrant and continued at least 100 ft before stopping. Our dash cam showed a slow smooth drift to the right without any lane assist being activated to pull the car back. All safety features were activated and turned on the day we bought the car for him. It was the main reason we chose this model. He is very lucky to be alive. After the impact, the car just barely missed a business sign, a telephone pole and a tree. The car was declared totaled. Unfortunately, the total amount the insurance is offering is about 4k short of what we still owe. Words cannot express how lucky we are that our son is okay, but we are very angry that the features we bought the car for, failed him.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11727968March 30, 2026
UNKNOWN OR OTHER
July 31, 2024, purchased a new 2023 Jeep Grand Cherokee Summitt (Hybrid) from local Chrysler/Dodge dealer in Las Vegas Nevada. Keeping this very high level, after the 3rd day the vehicle would not start. The dealer sent technician to our home however finally had to be towed to the dealer. The dealer inspected the vehicle on several occasions while continuing to work directly manufacture, however after weeks had been advised the parts did not fix the issue. Opened case (xxxxxxxx) with parent company of Chrysler (Stellantis). week after week customer service said they are working on the issue. Finally, at around 45 days we had to buy another vehicle based on need for transportation. Along the way we make vehicle & insurance payments every month. Additionally, we received a recall notice that the vehicle was subject to a fire. Do not park in or around buildings. At the 80-day mark we advised the dealer to get us out of this vehicle. Dealer said the vehicle is now a used car so must face deprecation plus loss of down payment. Based on no fix to original problem and risk of fire. Stellantis advised now that we do not own the Jeep, we are not eligible for any assistance or compensation for loss and thus Cased closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727811March 29, 2026
ELECTRICAL SYSTEM
My 2023 Jeep Grand Cherokee has been out of service at a dealership since January 22 due to a safety recall involving the high-voltage battery. The manufacturer has no repair available and no estimated timeline. I have no access to my vehicle and have been forced to pay for rental cars out of pocket, with only partial reimbursement. The vehicle has now been out of service for over 50 days. I am requesting assistance with a buyback or full resolution of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727775March 29, 2026
ELECTRICAL SYSTEM
I have had multiple issues with glitches in the electrical system. Specifically relating to the screen. It will shut off on its own, it will switch screens on its own and more recently, completely off. I was unable to get the black screen to turn on for quite a while, I turned the vehicle off multiple times, I also tried a hard reset multiple times for it finally decided to work. At times, the backup camera does not pop onto the screen. My issues are very similar to the recall, jeeps with electrical issues, but mine has not been recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727606March 27, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary moment could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727422March 27, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Driving on highway, "Service Hybrid Electric Vehicle System" warning came on, vehicle lost all propulsion, needed to pull over on road and restart the engine. Almost got into accident with car behind me because of sudden power loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727231March 26, 2026
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while attempting to shift into park(P) to exit the vehicle, the vehicle started moving backwards down the slanted driveway. The contact depressed the brake pedal, and the vehicle stopped. The contact then started the vehicle and shifted into park(P). The vehicle was not diagnosed or repaired. On another occasion, while driving at an undisclosed speed or while the vehicle was stopped, the vehicle hesitated and jerked while shifting from a lower to a higher gear. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 25V011000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727251March 26, 2026
ELECTRICAL SYSTEM
The contact owned a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The vehicle was taken to the dealer, and the recall repair was performed the following day. The contact received a phone call; the contact was informed that the recall repair had failed and destroyed the ECM. The contact was informed that the vehicle was no longer driven. The contact was informed that the computer needed to be replaced. The contact was informed that the parts were ordered and would be delivered within two days. The contact stated that there had not been any additional updates from the dealer. The contact stated that the vehicle was purchased on March 3, 2026. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,722.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727094March 25, 2026
ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the “Service air Suspension” warning light was illuminated. In addition, the contact stated that the headlights independently turn on and off, the doors independently locked and unlocked, and the radio independently changes stations. In addition, the contact stated that the failure caused the headlights to burn out prematurely. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was later informed that there was moisture in the wires. The contact was informed that the moisture had been cleaned from the wires. The contact was informed that the vehicle was repaired. The contact disagreed with the diagnostic test and the repair. The contact stated that the failure was a known failure with the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727024March 25, 2026
ELECTRICAL SYSTEM, ENGINE
I am reporting a repeated safety-related issue involving my 2021 Jeep Cherokee Overland. The vehicle has experienced ongoing engine misfires and overheating, which create unsafe driving conditions. The issue presents as follows: -Engine begins to misfire, causing rough operation and shaking. -The check engine light flashes intermittently indicating active misfire. -Vehicle performance becomes inconsistent, with concern for loss of power while driving. -Vehicle experiencing coolant loss/overheating, concern for engine failure. These conditions create a serious safety risk, as the vehicle may lose power unexpectedly or become inoperable while driving. Multiple repair attempts have been made, including replacement of ignition components (coils and spark plugs) and other related service. The issue continues to recur, and the root cause has not been resolved. Despite repeated attempts to resolve the issue through the dealership and manufacturer, the problem persists and the vehicle remains unreliable. The manufacturer has not provided a resolution despite multiple attempts, and communication is unsuccessful I am submitting this complaint due to ongoing safety concerns and a lack of resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726955March 25, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am filing this complaint regarding an unresolved safety recall (Recall 78C) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, Stellantis has failed to provide a remedy and has given conflicting and unclear guidance regarding safe operation. At one point, I was instructed to operate the vehicle using the gasoline engine only. I was later told Stellantis cannot provide technical guidance and to contact the dealership. The dealership has stated they have no clear direction from Stellantis. As a result, I have no clear understanding of whether it is safe to operate the vehicle, use electric mode, or rely solely on the gasoline engine. Restricting use to the gasoline engine also prevents use of the plug-in hybrid system, meaning the vehicle cannot be used for its intended purpose, resulting in increased fuel costs over several months. I have also incurred out-of-pocket rental car expenses during recall service. Stellantis indicated reimbursement would be available but has not provided a process or responded to follow-ups. Given the nature of the recall and lack of guidance, I cannot determine if this vehicle is safe to transport my newborn child. At this point, I am concerned with both the unresolved defect and the manufacturer’s failure to provide consistent safety direction, communication, or a path toward resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726795March 24, 2026
PARKING BRAKE
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after starting the vehicle and shifting into park(P), the parking brake independently activated. There was no warning light illuminated. The contact manually disengaged the parking brake to start the vehicle. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for additional assistance. The failure mileage was approximately 66,212.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726608March 24, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes for the car to respond and turn back on. This has happened in the past to me with this car but this is the first time I knew I could report it here. This is a terrible vehicle and I’ve had nothing but safety issues with it since I leased it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726350March 23, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The vehicle was repaired under NHTSA Campaign Numbers: 23V411000 (ENGINE AND ENGINE COOLING) and 22V406000 (FUEL SYSTEM, DIESEL) but the failure occurred. The contact stated that two days after the vehicle was repaired, while driving at an undisclosed speed, the check engine warning light illuminated. The contact arrived at the grocery store and after the contact walked back to the vehicle, the contact became aware of an unknown part hanging down from underneath the vehicle. Upon inspection, the contact became aware that the reluctor ring had detached from the vehicle. The vehicle was taken to the dealer where it was confirmed that the reluctor ring had detached. The contact was informed that the part was not available and needed to be ordered. The contact was advised to not drive the vehicle for long periods to avoid the engine overheating. The vehicle was not repaired; however, the dealer wrapped a rag around the connector in case of any leaks. The contact stated that failure persisted. The vehicle remained at the residence and had not been driven since. The contact inspected the vehicle and noticed that the rag the dealer placed in the vehicle was soaked. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726438March 23, 2026
ENGINE, FUEL/PROPULSION SYSTEM
Car has died while driving 4 times in the last 3 years. Complete loss of power WHILE driving. Lost of power steering, loss of brakes while driving. Chrystler is saying recall was resolved by previous owner but it is still happening. EXTREMELY dangerous. I have paid out of pocket to replace the TIPM (over $3000) and I was not told about the fuel pump relay issue associated and connected with this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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