Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11553763November 6, 2023
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
2018 Grand Cherokee....As you are aware of this already, the radio screen started delaminating and now the crystals are leaking out of he bottom of the screen. This in turn causes all the systems to go off and on at random, that can be controlled by the screen. All safety functions are now disabled due to this problem. Several attempts were made to contact the dealership and jeep customer care, only to be told that here is nothing they can do and to buy a new one. They also said there was no guarantee that the new radio wouldn't do the same thing. This is a top of the line high altitude grand cherokee that now doesn't have any of the safety features and comforts that i paid top dollar for. Jeep should honor their quality control issues but have been blowing everyone off. I have been on many forums and they are having the same issue. I got your website from one of the forums and can't believe that is has been a long time since they posted and you couldn't do anything about it so far. Thanks for listening, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553674November 5, 2023
AIR BAGS, SEATS
Headrest airbag deployed for no reason, no accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553642November 5, 2023
STRUCTURE:BODY
While driving on the freeway, our sunroof window exploded and shattered completely. We were not around any other cars or an overpass. Thankfully the upper screen was closed otherwise glass would have fallen on us. I have read on Jeep forums that this is happening to a lot of newer Grand Cherokees, so it has to be a manufacturing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553603November 4, 2023
UNKNOWN OR OTHER
It has happened twice in 48hrs, driving then all of sudden indicates not in gear. Pull over , will not go back in gear. Will have to wait. Then later on starts. Then is no indication no warning. This is extremely life threatening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553526November 4, 2023
SUSPENSION
The dealer has been putting us off for months on the safety recall for the coil spring issue. They keep telling us that the parts are unavailable. We are afraid to drive our brand new car. They will not give us an ETA on the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553377November 3, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553379November 3, 2023
AIR BAGS
The contact owns a 2001 Jeep Grand Cherokee. The contact stated while driving at various speeds, the air bag warning light illuminated. The warning light flashed on and off intermittently. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 199,181.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553398November 3, 2023
UNKNOWN OR OTHER
While on the highway, the 2 piece panoramic moonroof exploded. There was a loud pop, and then the glass shattered. There was no indication of any previous issue. The sun guard screen was open to let the light in, so the glass just fell into the car. A small, but unconfirmed observation from other drivers on the highway at the time, made me think the glass also fell unto the highway as the glass exploded away from the car. The dealership I took the car to was unable to confirm this was an explosion due to a defect or something hitting the car. However, I did not witness any object flying over head that would have dropped anything and nothing was found in the car. Only the dealership has looked at the Jeep so far. My insurance has been contacted to just let them know this occurred, but no claim has been filed as of 11/3/23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553510November 3, 2023
POWER TRAIN
The vehicle turned off once while driving and the check transmission light comes on periodically. l took it in for service, however, the dealer was not able to find the problem. Since leaving the repair shop the check transmission indicator comes on while driving and turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553252November 2, 2023
UNKNOWN OR OTHER
The screen is delaminating a little bit not long after I bought the car. Now the delamination came down to the radio button. There is a “ghost button” which makes the screen jump from the radio to the map nonstop. It is impossible to use the map even map from car play . It is very dangerous to drive on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553037November 1, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
Front panel of the panoramic sunroof spontaneously shattered with no visible causes, warnings, etc. Safety risks included potential glass being introduced to the cab of the vehicle had the headliner panel been open for natural lighting. Other risks include damaged headliner and electrical components depending on where the glass traveled. Dealership claims this is not an ongoing issue though multiple forums talk about this happening as well for the same style vehicle. We will be dropping car off at the dealership for evaluation as the car is covered under bumper to bumper warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552941October 31, 2023
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
I am reaching out to discuss a serious and concerning issue I recently experienced with my Jeep Grand Cherokee L. While driving, the vehicle suddenly lost power steering completely, making it incredibly difficult to control. This was not only unexpected but also quite frightening, given the potential for accidents in such situations. To add to the concern, about six warning lights illuminated on the dashboard. Notably, messages like "Blind Spot Monitoring System Unavailable", "Lane Assistance", and, most critically, a warning about the power steering were displayed. I noticed the check engine light come up as well and the detectors on my mirrors were lit up as if the entire system was malfunctioning. Having looked into potential causes, I came across a recall notice for the 2021-2023 Jeep Grand Cherokee L models regarding a steering assembly issue. I am deeply concerned that my vehicle might be affected by this recall and, considering the risks associated with such failures, I believe this matter needs urgent attention. Additionally, I had my little one in the car and am deeply concerned that we could have potentially been involved in an accident related to the malfunction. I’m reading that others have experienced the same issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552532October 30, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The 8.4 uconnect back up camera isn't working properly in my 2019 Grand Cherokee. I've spoken with several Jeep mechanics and they all say it's a faulty software issue with all of the 8.4 units.. There is a recall but Jeep dealers refuse to reinstall the faulty software.. Instead they want to replace the whole unit for 2000 dollars.. Everybody knows about this problem but nothing is being done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552630October 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 75 MPH, the vehicle lost motive power. No warning light was illuminated. The vehicle was able to restart. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V524000 (Electrical System); however, the VIN was not included in the recall. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552448October 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552499October 29, 2023
UNKNOWN OR OTHER
The UConnect touchscreen on my 2018 Jeep Grand Cherokee has experienced delaminating and I currently experience phantom touches on the screen (I don't touch the screen but selections are randomly made). These phantom touches are a serious distraction to a driver and they happen frequently. Given all of the controls for the automobile that can be made from the screen, it is a serious safety issues to drivers of these vehicles with this issue as well as others on the road. I have read on numerous online forums that there have been many others that have or are currently experiencing this problem. I believe the auto maker should have these vehicles recalled and appropriately fixed. Please look into this issue ASAP before someone is hurt by the automaker's inaction. I'd be happy to answer any questions that you might have about this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552519October 29, 2023
EXTERIOR LIGHTING
While my wife was driving at night at 70mph, the left light selector knob near your left knee was set from the usual "Auto" position to the "0" position. She was trying to figure how to make the dash and radio lights brighter at night while waiting for me thus turning this selector knob that did make the dash brighter and not affecting the outside vehicle lights. When I got into the car and she was driving, she could not activate the high beam lever to stay permanently "on" by pushing the level forward as usual. Pulling the lever back engaged the high beams as long as you pulled the lever back but could not active them permanently on by pushing the lever forward. As I was the passenger, I went into the Uconnect panel menu to the "Light Section" and un-checked the "Running Lights" green check mark and all the lights WENT OFF WHILE DRIVING ! No head lights, no running lights, no rear lights, no outside vehicle lights while driving 70 miles per hour at pitch dark. Is this supposed to happen. I noticed in the owners manual that the Canadian version did not have this "0" position. Bottom line: Are you supposed to be able to turn off all exterior lights while driving at night completely off? Should I have gotten a WARNING of "This function is not available while the vehicle is in motion"? My Youtube video you can review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552394October 28, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
22V-406 Recall issued June 9 2022. We’ve tried to have fixed but parts unavailable. At what point is this untimely? It has been over a year which seems untimely to me. The safety issue indicates high pressure fuel pump ("HPFP") that could fail prematurely. A HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552306October 27, 2023
SERVICE BRAKES
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while reversing, the rear driver's side wheel made an abnormal grinding sound. The vehicle was taken an independent mechanic, where it was diagnosed that the brake shoes were loosened and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 39,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552165October 27, 2023
UNKNOWN OR OTHER
When vehicle has not been sitting overnight or a long period, the initial start does not engage. My mechanic referred to it as a long cold start. To work around this I will push the start button with my foot off the break pedal and let vehicle cycle through whatever. I can then start as normal. Using the key fob the startup happens cleanly. My mechanic said there is a complicated TSB on this issue but I am unable to locate. They have verified it’s not a fuel pressure issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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