Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11556331November 21, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using cruise control and traveling at a speed of approximately 70 miles per hour on the highway, my car accelerated on its own and ai had I had to hit the brakes. I was thankfully able to slow it down, to which the entire car shuts down. The vehicle completely shut off and would not start. I had to have it towed to Jeep and they told me it was not one, but BOTH fuel pumps had failed. They charged me over $1700.00. There is currently a recall for this very issue and Jeep made no attempt to fix it. I had no idea there was even a recall for this until now and this happened a few years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556075November 20, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556091November 20, 2023
FUEL/PROPULSION SYSTEM
I received a recall notice from Chrysler (Recall #Z46) on June 9, 2022. The NHTSA recall number is #22V-406. I also recently received another recall from Chrysler (Recall #66A). The NHTSA recall number for this recall is #23V-411. Both recalls indicate that failure of the defective part that has been recalled can result in the unexpected loss of power and a resulting crash without warning. Any resulting crash without warning presents a huge safety concern as it quite possibly could result in injury or death. To date I'm told the part for recall # Z46 is not available and the dealer will not repair Recall #66A until Recall #Z46 has been remedied. In light of the potential for injury or death resulting from the failure of the necessary repairs request that the NHTSA become proactive in forcing the manufacturer to remedy the problem(s) noted above ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555975November 20, 2023
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555936November 19, 2023
AIR BAGS
Headset active air bags deployed when just sitting in driveway. I had no knowledge of the “warranty period “ to get it replaced otherwise i would’ve and my car has never been in an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555947November 19, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I need help! Please! My car is under the X78 Extended Ecodiesel Warranty. The Government (EPA) sued FCA back in 2019 for making these cars with over 14 illegal deletes, like Volkswagen. Instead of making them buy the cars back, they let them say they would make all repairs related to this huge list of components. I’ve had nothing but problems the past almost 2 years. My jeep was at one dealership a full year. Now it’s at another dealership in Ennis Texas for about 59 days now. . My jeep went into limp in mode in front of an 18- wheeler on interstate 45, I was almost killed. I was so afraid! I sent a letter requesting they contact the manufacturer as they have said so on the paperwork. I’ve gone to get my car 4 tiles and it’s still not repaired. I get a text message on Saturday telling me my Jeep is fixed and ready? I’m not getting into that vehicle again, my daughter is having nightmares, she’s asked me please don’t drive that car again! I’ve attempted to pick this car up 4 times, it’s not fixed! Same code from 10/04 initial drop off. The same codes came back on 11/9 after they said they’ve replaced the PCM and Mass Air Flow sensor and other parts?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555585November 17, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555629November 17, 2023
SERVICE BRAKES
Hello, The Z48 recall for my vehicle has been completed by the manufacturer back on 5/1/23. They have failed to notify NHTSA that the recall has been completed so it keeps showing up as incomplete. I keep getting notices in the mail that the recall is still pending. I have been back and forth with dealer, mopar, and the manufacturer with no resolution to this issue. Please see attached invoice with proof that this recall has been completed. I was hoping this open action could be closed on your database. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555645November 17, 2023
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the check engine warning light was illuminated. While attempting to accelerate, the vehicle was jerking and hesitating before returning to normal operation. The approximate failure mileage was 116,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555458November 16, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front passenger's side active head rest restraint had deployed. The vehicle was taken to the dealer where the contact was informed that the front passenger's side active head rest restraint had deployed. The contact was informed that the front passenger's side active head rest restraint needed to be replaced. The vehicle was not repaired. The contact was informed that the warranty had expired, and the repair would not be covered under warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555463November 16, 2023
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the instrument panel became inoperable. The contact stated that the jerked and failed to properly shift gear. The check engine warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty engine. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555468November 16, 2023
SEATS
The passenger side headrest deployed while driving under normal conditions. This vehicle has NOT been in an accident of any type. The plastic inside of the headrest is broken and cannot be reset. I am concerned this will happen to the driver-side while driving if this issue is not addressed and the faulty part replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555523November 16, 2023
UNKNOWN OR OTHER
Dash cover separating/bubbling from dash panel as if the adhesive under cover is releasing. My bigger concern is if the airbag had to deploy it would take/pull the entire cover of the dash instead of blowing out from its designed location possibly hindering the airbags effectiveness and safety. I know a similar recall has been issued in the past on previous model years that was a concern for this very thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555528November 16, 2023
FUEL/PROPULSION SYSTEM
The vehicle was newly acquired and was set to run on Electric mode. I was driving on the Highway at highway speed and suddenly without any warning, it lost all power due the what is called "FORM" making the electric engine unavailable. There was a semi truck right behind me which almost hit me since by losing my electric engine I dropped my speed suddenly. I had to pull over and try to figure out what was going on and switch to Hybrid mode. The issue is that #1 this comes without any warning at any moment, making your electric engine absolutely useless and then why do we even have the option of an Electric only engine. #2 we have no control on delaying even for just a few miles this FORM mode to allow us to get to a gas station or to a safe location since the button to switch to Hybrid mode is not located in an easy access while keep your eyes on the Road. #3 I end up in that FORM mode almost every other week now . This FORM is not even something that is communicated by JEEP in their advertisement. You can't find the information about it unless you end up having the issue and look for it. I don't even reach the advertised MPG due to the FORM. I use gas every day regardless so I should not need to be in FORM mode every other week
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555347November 15, 2023
ENGINE
One of the recalls for this vehicle, 22V-406 has been open for 17 months with no fix available from the manufacturer. This is an unacceptable time to wait for a fix to a problem that could result in a vehicle crash. The NHTSA needs to hold the manufacturer accountable for this unacceptable risk to public safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555353November 15, 2023
SEATS
Was driving down the road with my young son in the back seat and all of a sudden the head rest came flying forward and smacked the back of my head hard enough for me to swerve and almost get into an accident. After further inspection looking at the headrest once I got home I noticed that a pin is mounted onto some obviously brittle plastic that’s secured to a latch. Well i wasn’t in an accident and just out of nowhere this headrest flipped forward enough to rattle my head a bit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555252November 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The contact also stated that the vehicle stalled with an unknown warning light illuminated. The vehicle had been taken to a dealer and an independent mechanic where several repairs were performed; however, the failure persisted. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 14V634000 (Electrical System) which she linked to the failure. The vehicle was not repaired. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555033November 14, 2023
UNKNOWN OR OTHER
My touchscreen has started to do "ghost touching" causing a disturbance to my driving because of being distracted. It will change the screen at any time causing a distraction it is available to be looked at at any time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555050November 14, 2023
STRUCTURE:BODY
The bolt that holds the liftgate motor on top snapped in half with trying to open. I used the button on the remote to open the lift gate. I heard a loud pop noise as it was trying to open then when I finally got it open I noticed the bolt was snapped in half. Luckily the bolt broke going up not down. If it had broken going down it could have landed on my head or one of my kids. I have reported it to the jeep dealership where I purchased my vehicle from a little over a year ago. There was no warnings prior to opening the hatch. I did some research to see if this has happen to other people and it has. Some people where not as lucky as me and had it fall on there head. The website i found this at was [XXX] and then found out the dodge durango has the same issue and the website for that is [XXX] I really hope this gets fixed and recalled before people start getting injured. It is such a small bolt for a heavy door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555082November 14, 2023
ELECTRICAL SYSTEM
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle was included in an unknown recall and the ignition switch was replaced. The contact stated that the vehicle failed to start intermittently. The failure recurred several times and the contact needed to have the vehicle jumpstarted. The dealer was informed of the failure but was unable to identify the cause of the failure. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee