Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11555115November 14, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555147November 14, 2023
UNKNOWN OR OTHER
I purchased a vehicle from AutoMaxx of the Carolinas 11/09/2023.in which the dealership agreed to fix the two from windows that won't down due to the gaskets being damage I did brought that to Mr Michael Dangerfield the day I purchased the truck.in which the warranty who pay for the .I have 90 days of warranty but purchased additional warranty3080
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554904November 13, 2023
ELECTRICAL SYSTEM, SEATS, VISIBILITY/WIPER
2018 Jeep Grand Cherokee Radio screen delamination, causing heating/defrost/seats/clock reset/radio channels cycling quickly, lack of navigation on screen. Very distracting when traveling/trying to reach the hospitals. At first it was very distracting while traveling, and didn't allow me to use any features/controls, and could've easily took my eyes off the road and have an accident. I can't use the radio when I need to, for certain situations, not just entertainment but location as I travel with work at times, and my wife and I both frequent hospitals with my heart issues and her lower GI issues. It just started appearing late in July 2023 and you can see something under the radio screen as if its a sticker/protective cover on the radio and it looks like its separating from the inside. I have it going into the shop for diagnosis 11/29/2023 but it is continually getting worse to where I can't use the radio/nav/comfort features at all and need to for our safety/travel, and winter is rapidly approaching.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554913November 13, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the vehicle overheated. The contact stated that the battery consistently failed, and the vehicle had stopped accelerating as needed. The vehicle became inoperable intermittently. No warning light was illuminated. The vehicle had not been diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that an unknown recall repair for the failure had already been performed. The failure mileage was 144,231.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554945November 13, 2023
SERVICE BRAKES, STEERING, ENGINE
Car has always run great till last week, turned off Jeep then tried to start-brake is hard, steering is locked, push button lights up acc and run but wont start, fob is good battery, car batteries are new, service tech at dealer cant figure out Im without a vehicle now for a week so far????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554687November 11, 2023
SEATS
Head rest safety feature for collision deployed on passenger side when car was idling in park with passenger in seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554502November 10, 2023
UNKNOWN OR OTHER
Touchscreen is delaminating and changing settings on its own calling people etc and it's so frequent and moving around so fast that it's a safety hazard when I drive... its constant and erratic and getting worse and worse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554505November 10, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
Hello, There is a few things going on with this vehicle, this is a 2018 Jeep Grand Cherokee with 27k miles. Uploading recalls on this vehicle. 1. It has a fuel leak, this is a vehicle that does not have a gas cap, it has been fully diagnosed by the dealer, they want to charge $900.00 to repair plus a $250.00 diagnostic fee. 2. Car would not move, stopped abruptly, had to turn car on and off while in traffic in order to get car going, almost causing an accident. 3. Car will tell you its about to hit another car when it's not and will turn on and off while driving, almost causing an accident. Dealer does not want to take a look at the car unless you pay them $250.00, want to keep the car for a week and does not want to provide a car rental while car is under their diagnostic phase. Dealer assessing the car is Kendall Dodge Chrysler Jeep Ram at 13355 SW 137th Ave, Miami, FL 33186, spoke to Lazaro Varas, assistant service manager. Please guide me on what to do, thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554569November 10, 2023
ELECTRICAL SYSTEM
There is a known screen delamination issue with the screens on this vehicle. It is a major safety issue since it will be randomly turning on and off devices as you are trying to drive the vehicle. This is a major distraction and there is no way to turn off the system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554272November 9, 2023
ENGINE, STEERING, SERVICE BRAKES
Vehicle completely shut off while driving down highway. Completely lost steering response and breaking response. There was absolutely no way to control the Vehicle. My daughter and I both thought we were going to crash and die. We live in Alaska and it's winter time so the road conditions aren't the best. It took about 10 to 15 seconds and everything came back on and started working again. I drove my vehicle straight to the dealership I bought it from and have demanded a buyback process. I haven't had it a year and even the hybrid heating coolant system has had to be replaced twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554291November 9, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, SUSPENSION
Estaba manejando a 35 millas y de repentes la jeep comenzó a perder fuerza y se apagó, tuve que durar como 30 minutos para que pudiera prender, porque cuando la encendía temblaba y los frenos frenos y el guía se ponían duro.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554297November 9, 2023
POWER TRAIN
Jeep issued a recall almost a year and a half ago, and have taken no action
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554352November 9, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554390November 9, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554398November 9, 2023
FUEL/PROPULSION SYSTEM
Vehicle lost power and stalled on major highway during rush hour traffic. Would not restart. Due to the amount of traffic and sudden deceleration, vehicle was impaired on a major throughway. No warning lamps appeared and all sensors were within normal range prior to incident. Vehicle was towed to Jeep dealership and confirmed the problem was a defective fuel pump. Simply not acceptable for a relatively new, well-maintained vehicle with only 25,000 miles. Incident could have caused serious bodily harm given the abrupt loss of power and major highway on which the incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554174November 8, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Uconnect Screen delaminated causing the screen and radio to go bad. I have no phone connectivity, no radio, no use of navigation or climate control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554194November 8, 2023
EXTERIOR LIGHTING
The contact rented a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, he became aware that the running taillights were not functioning. After restarting the vehicle, it returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number 22V544000 (Exterior Lighting), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553916November 7, 2023
ELECTRICAL SYSTEM
The Uconnect screen is delaminating and malfunctioning. I am unable to control what the screen randomly touches which includes controlling the temperature in the car. I am not able to properly set the temperature and direction of the heat to defog my windshield while driving. It creates a hazard while driving when my windows fog up and I can't see while driving on the expressway going 50mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553990November 7, 2023
VISIBILITY/WIPER
My Jeep Grand Cherokee Summit was purchased new in 2018. I am the only owner and primary driver. In early 2020 I noticed some bubbling with the leather of the dashboard. It continued to bubble up a little at a time until today, November 7, 2023 it is so bubbled up that the delaminated leather blocks the air vent that defrosts my windsheild; blocks completely any possibility of warm air reaching the windshield wipers. In freezing weather conditions this becomes very dangerous. I was driving in a blizzard down the freeway with very low visibility. The only way I could see anything was to have the wipers going at full speed. Because they were not receiving any warm air from the defrost vents they froze up in the closed position and would not move. Due to freeway traffic and conditions I could not pull over but I could not see. I nearly rear ended a vehicle in front of me and could not see to trade lanes and try to pull off. I was able to roll down my window, grab and flip the wiper to get it moving WHILE DRIVING. My front passenger was able to do the same and we continued to drive this way with our windows down until we could pull off. Other drivers with functioning dashboards where the warm air was reaching the wiper area as intended were not having the same problem I was. The delaminated leather is also a problem because my windshield will not defog on the lower half and visibility can be very poor. This may not be as big a hazard but still is a hazard because of the reduced visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554099November 7, 2023
STEERING
About two weeks ago, I was driving my Grand Cherokee on highway with my wife and our two-year-old. The power steering light was on and the service light was on. There's also a message saying "power steering lost" popping up at the control panel. The steering was extremely heavy that I lost control of it and could not turn left or right. I pushed brake and turned on emergency light until the vehicle slowed down and eventually stopped on the road shoulder. It was very dangerous. At that point I did not even know there was a recall about power steering on this model - although later I found out my vehicle was not included in that recall it. I took my vehicle to local dealership (Opelika Ford Chrysler Jeep). I also contacted Jeep service line. The staff from Jeep created a case for me (case #: [XXX]) but was not helpful as he refused to give local dealership authorization to repair it - even though the service light was on when I brought it in. The dealership also had some communication with Jeep service. And they were denied authorization to repair it with recall exception or under warranty as they could not duplicate the issue. I was outraged by the lack of responsibility from Jeep as they knew I had a serious incident while they denied authorization to repair it accordingly only because my vehicle was not included in the recall list. I also requested to speak to the supervisor of the Jeep service staff but was told my case was officially closed. Just unbelievable!! I wonder who would take the liability here if we got the vehicle back from dealership without a repair and we crashed with a two-year-old on board. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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