Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11560336December 15, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Dashboard showed Transmission Error Message: Service Transmission Continue in D, Do Not Shift or Turn off Engine Until you Reach a Desired Location, You may not be able to shift again until serviced. Vehicle was stuck in 1st gear and would not shift out for 5 minutes. Taken to dealer with engine light on and shown pictures of error messages and dealer found nothing wrong with vehicle. This all happened on a highway and I had to navigate from high speeds to slow and stop in the exit lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560066December 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
While returning home from vacation, the high pressure fuel pump on my vehicle failed. This happened while in heavy traffic traveling 70mph on I-95. This incident left myself, my husband, and my four month old infant at the time stranded on the I-95 shoulder in 90 degree heat for three hours. My husband was barely able to maneuver the vehicle to the shoulder after all power was lost and the car was billowing smoke. The problem was confirmed by the dealer. The dealer inspected and replaced the high pressure fuel pump and other fuel system components four months later but failed to inspect other engine components for damage related to the high pressure fuel pump failing. Because of the lack of thorough inspection, when the service person at the dealer started the engine again, the engine completely failed. The dealer and Jeep are refusing to honor the recall and repair my engine due to a recalled item failing. Prior to the high pressure fuel pump imploding and ripping shrapnel through the entire fuel system and engine, a yellow check engine light came on. While trying to find a safe place to pull over while traveling 70mph in heavy traffic on I-95, diesel began pouring out of the bottom of the vehicle, smoke started billowing out of the engine, a handful of warning lights flashed across the screen, and all power was lost to the car. This happened in less than approximately 5mins/10miles from the yellow check engine light initially appearing. Prior to this incident, there were no sounds or warning signs that there was something internally wrong with the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560170December 14, 2023
AIR BAGS
The contact's daughter owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was parked, her daughter closed the driver's door and the passenger's side frontal air bag deployed inadvertently. The vehicle was taken to a dealer where it was diagnosed that the air bag needed to be replaced due to the rollover sensor being alerted. The contact stated that the vehicle was not in an accident. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560194December 14, 2023
POWER TRAIN
The car will shift into neutral and become undrivable. Had car towed and they say the part is a transmission control module/valve body #R8259301AC. They say this is a common problem for this model and have had many complaints of same issue. It has been 3 months and the part is not available. This seems to be a very serious and common safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559741December 12, 2023
UNKNOWN OR OTHER
The radio screen is deplaning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559751December 12, 2023
FUEL SYSTEM, DIESEL, LATCHES/LOCKS/LINKAGES
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure regarding the recall. In addition, the contact stated that the rear power liftgate door latch had malfunctioned and the rear liftgate door failed to remain securely locked. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted regarding the failure. The contact stated that the vehicle was previously repaired for the same failure. The failure mileage was 118,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559464December 11, 2023
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated driving approximately 65 MPH, the vehicle stalled and independently shifted into neutral(N). The contact stated that she was able to steer the vehicle off the roadway. The contact stated that she was able to stop the vehicle and shift into park(P) however, the vehicle was not able to shift into drive(D). The contact made numerous attempts to restart the vehicle and was able to drive the vehicle; however, the failure reoccurred and was now a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559522December 11, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stopped, turn the vehicle off, and then opened the door to reset the system. The contact restarted the vehicle and started to drive under 50 MPH to prevent the failure from reoccurring. The vehicle was taken to the dealer seven times and diagnosed with a failed thermostat. The contact stated that the thermostat had been replaced seven times. The manufactured was not made aware of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559575December 11, 2023
UNKNOWN OR OTHER
Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559597December 11, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle died suddenly in traffic 2 times. Was able to restart after a short while. Was a serious safety issue as I was at highway speed 1 of the 2 times. Vehicle is now at an independent garage. 40k miles. Not under warranty. Has not been inspected or diagnosed yet. No warning lights or codes showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559343December 10, 2023
UNKNOWN OR OTHER
Driver Display goes out every couple days (or when it feels like it) Display goes blank and you must stop and turn off car to get it back on. All controls, as camera, gps, handsfree calls are not operational when the display goes into a reboot mode and then blank, under you pull over and shut the car off, turn it back on and then it's back to normal. Sometimes it just reboots while driving of no reason while on a call, following directions using GPS etc. Safety concern since while driving driver (myself) while alone in car will try to get back working if I'm on a call or following the GPS. I know it's my fault for doing so while driving but under certain circumstances it human nature to try getting it all working again when you're lost or in a area you're not familiar with and could cause a major accident or put my life or someone else's in danger trying to fix it while driving. Most times is works normal for like a week or two, then its starts over. Deal told me it's nothing they can fix since many may have the same issues and it's a software problem that only comes from over the air waves. Well, Jeep keeps telling there's a update coming every quarter and when that quarter comes and I still have issues they tell me "oh there's another update coming in the beginning of the next quarter etc... Been told this 3 times now, and the latest now is there's a update coming in the 1st quarter of 2024 to correct that issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559274December 9, 2023
ELECTRICAL SYSTEM
The uConnected display screen mal-functions to the point of being a dangerous distraction. Phantom jumping between radio stations, switching from AC to heat etc, changes other controls and will not allow use of touch systems. The screen shows obvious signs of de-lamination. I noted that many others are have the same issue with their uConnect displays. Super dangerous. Dealer' CSR said "Sorry, not their problem. Said it must've gotten wet". Since then I have learned this is a common problem with all Jeeps of this era. Mine is a 2018. Is there anything NHTSA is doing to recall these? It's dangerous and we have stopped driving unless absolutely necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559263December 9, 2023
TIRES
My vehicle has 22,000 miles on it. The dealer has determined that they are at 4/32 and are wearing prematurely. He also indicated that Jeep (Nielsen Jeep) is aware of this and it is simply unfortunate that all four (4) tires (Michelin Premier LTX, 265/60R18) on my vehicle wore evenly and prematurely. As I indicated to the dealership servicing my vehicle, the tires do not grip in inclement weather and often result in skids, a safety issue especially when my two 12yr olds are in the vehicle with me. Tire warranted at 55,000 miles should not wear prematurely and thus making it unsafe to operate the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559163December 8, 2023
STEERING
My steering "locked up", I had it towed to a Jeep dealer who diagnosed it as faulty steering gear rack. It cannot be repaired-it must be replaced. The car did show a code when it locked up=but not before. The vehicle has not been repaired and is available for inspection,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559174December 8, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Our 2019 Jeep Grand Cherokee started to exhibit the following conditions: brake lights remained ON, ESC failure, AutoPark Failure, Cruise Control failure, vehicle started without depressing the brake pedal. I researched possible recalls and found Z48 for HCU/ABS module failures. Our vehicle was in the recalled build dates. We took it to Palace Chrysler Jeep Ram Inc. in Lake Orion, MI for repair. They "reflashed" the software, cleared the fault codes and returned the vehicle to us. In 3 key cycles, the failures returned. We took the car back to the dealership. They stated that the reflash wasn't done correctly. (blamed machine error) Reset the fault codes and in 3-5 key cycles the problem returned. Now on the third try, the dealership replaced the HCU/ABS module and charged us $1,100 for the repair. We requested reimbursement from Stellantis and have been denied 3 times. This is completely unacceptable since the Recall Z48 is for this exact problem. Also, it proves that their SW reflash doesn't fix the problem in some vehicles. We want Stellantis to reimburse us for this repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558990December 7, 2023
UNKNOWN OR OTHER
The display screen in the center of the dashboard is delaminating. This is very dangerous becasue it randomly changes all the settings constantly. heat on/off, radio on/off anything that has a touch button on the screen (which is just about everything for that car) can randomly change at any time. It is getting worse as time goes on. This is a safety issue. When looking online I see this is very common for 2018 Jeeps, but is not a recall. It is a safety issue and should be a recall it is happening to so many 2018 Jeeps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558685December 6, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
The ignition I believe lost connection with the key fob. Multiple times while driving the vehicle will randomly just die. An when trying to start sometimes it does nothing unless you push key in a certain way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558719December 6, 2023
ELECTRICAL SYSTEM
My UConnect radio has been malfunctioning for a few months now. I've seen this on Jeep forums being a major issue with 2018 jeeps. My radio stations would randomly change while driving. The volume know would stop working, my Navigation stopped working and would place my location in a completely different state. Last week, while driving my UConnect would randomly turn on the AC and then switch to heat and then turn it off, and then switch between modules. The Sunday after Thanksgiving, I was driving my parents to the airport using the GPS on my phone but connecting it to Apple Car Play so that I could still see the navigation on the UConnect Screen. While driving and coming up to multiple lanes in which their were different highways to take, my Uconnect starts going haywire. It was completely nervewracking and was super distracting. My parents were in the car and were very frightened as I wasn't sure which lane I was supposed to be in and where to go. I had to grab my phone, unlcock it and look at my phone. Very dangerous! Then the other night as I was driving on the highway, I had my Front and Rear Defroster on as the weather called for this and all of sudden, the defroster shuts off and the AC (Max AC) comes on at full blast. My front windshield fogged up super quickly. I turned on my wipers and literally starting moving lanes to the right lane as I was frantically pushing the controls to get it back to defrost. I could have died by going off the road as I could not see where I was going or if there were any cars! Thankfully, I rolled down the windows, slowed down and found the breakdown line by hearing the safety strip under my tires. I put on my hazards and prayed. I know I need a new UConnect, but all the dealers want to charge me $170 or more just to diagnose the vehicle. I don't want it diagnosed..I want it fixed. And this should not be my responsibility to fix something that is a huge safety concern. Please contact me ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558772December 6, 2023
SUSPENSION
I own a 2023 Grand Cherokee Trailhawk 4xe, and after 4 months and roughly 5000 miles, a bolt in the rear suspension broke, causing significant damage to other parts. On the highway this was very disconcerting and there was a huge amount of lateral shifting over any bump. Definitely not safe. Thankfully, the first incident was covered under warranty, despite the repair team being clueless about the cause. Now, at the end of November with 9000 miles on the clock, history repeats itself. This time, Jeep acknowledges that the bolt in the rear tension link is a known issue with the Grand Cherokee 4xe, but they're stumped about why it keeps happening. No recall has been issued. Trying to get any information about whether the bolt has been upgraded in strength is like hitting a wall - neither the dealer nor Jeep corporate have answers. My case manager is either unable or unwilling to help, and I'm stuck in a loop between the dealer and corporate, with no one able to provide clear information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558455December 4, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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