Infiniti G37 Complaints

538 consumer complaints on file.

#10669799January 3, 2015
STRUCTURE, VISIBILITY/WIPER
THE DASHBOARD ON MY 2008 INFINITI G37 COUPE IS MELTING. THE GLARE OFF THE DASHBOARD IS DANGEROUS. THIS IS UNACCEPTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667325December 19, 2014
STRUCTURE, VISIBILITY/WIPER, STEERING
STICKY AND SHINY DASHBOARD - MY DASHBOARD HAS BECOME EXTREMELY STICKY AND SHINY. STICKY TO THE POINT THAT IT SEEMS TO BE MELTING. SHINY TO THE POINT THAT MAKES IT DIFFICULT TO DRIVE DUE TO THE GLARE COMING OFF OF THE DASHBOARD. SUNGLASSES DO NOT EVEN HELP WITH THE GLARE. THE MATERIAL AROUND THE STEERING WHEEL HAS BECOME WILTED. THIS ALL STARTED ABOUT A YEAR AGO AND IS GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662898December 8, 2014
AIR BAGS
WHILE DRIVING DOWN THE ROAD AT 30 MPH OR LESS, I HIT A BUMP AND BOTH AIRBAGS DEPLOY. INFINITI HAS AN "OPEN CASE" WITH ME BUT TELLS ME IT WILL TAKE 6-8 WEEKS TO DETERMINE IF IT EVEN IS THEIR LIABILITY. THE CAR DRIVES FINE AND HAS HAD NO ISSUES UNTIL THIS. INFINITI DOES NOT RETURN CALLS AS I HAVE CALLED OVER THIRTY TIMES AND LEFT MESSAGES. I HAVE A CASE MANAGER, [XXX], WHOM I LEAVE VOICE MAIL. MY INSURANCE AGENT SAID IT WAS A MANUFACTURER DEFAULT AND TO CONTACT INFINITI, WHICH I PROMPTLY DID. THEY REFUSE A LOAN VEHICLE WHILE I AM PAYING NOTES ON A CAR I CANNOT DRIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653816November 10, 2014
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI G37X. THE CONTACT STATED WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 1,800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10651442October 30, 2014
AIR BAGS
PASSENGER SEAT AIR BAG SENSOR DOES NOT WORK. CHECKED WITH INFINITI AND VIN DOESN'T FALL UNDER ANY RECALL. GETTING THE SENSOR REPLACED UNDER THE EXTENDED WARRANTY. SEEING SIMILAR COMPLAINTS FROM OTHER OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640018September 29, 2014
ELECTRICAL SYSTEM, POWER TRAIN, INTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WAS 20,900. WHEN THE CONTACT OPENED THE DOOR, A BEEPING NOISE SOUNDED APPROXIMATELY SIX TIMES AND ALL OF THE WARNING INDICATORS ILLUMINATED; HOWEVER, THE HEADLIGHTS AND THE INTERIOR LIGHTING FAILED TO ILLUMINATE. AS A RESULT, THE CONTACT HAD TO DRIVE AT NIGHT WITHOUT HEADLIGHTS. IN ADDITION, THE TRANSMISSION FLUID CONTAMINATED THE RADIATOR AND THE ENGINE, WHICH CAUSED THE VEHICLE TO SHUT OFF WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS RESPONSIBLE FOR THE REPAIRS, WHICH INCLUDED FLUSHING THE ENGINE. THE DEALER STATED THAT THE TRANSMISSION FLUID CONTAMINATED THE ELECTRICAL SYSTEM AND ENGINE, WHICH CAUSED THE FAILURE TO OCCUR. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,940.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639003September 25, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, AIR BAGS
MY WIFE WAS PULLING INTO HER PARKING SPOT AT WORK WITH HER FOOT ON THE BRAKE WHEN THE CAR SUDDENLY LURCHED FORWARD. SHE CLEARLY REMEMBERS BRAKING AS NORMAL WHEN PARKING AND HAD WITNESSES STANDING WITHIN 15 FEET THAT NOTICED THE SOUND OF THE BRAKES AND THE BRAKE LIGHTS LIT. MY WIFE'S HEAD HIT AND CRACKED THE WINDSHIELD. IN ADDITION TO HEAD INJURIES, SHE HAS WHIPLASH AND OTHER INJURIES. THE FRONT BUMPER WAS BADLY DAMAGED ALONG WITH FLUIDS LEAKING FROM THE ENGINE. THE AIR BAGS NEVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10632797September 12, 2014
AIR BAGS
WHILE DRIVING WITH A FULL SIZE ADULT IN THE PASSENGER SEAT, THE PASSENGER AIR BAG LIGHT WAS ILLUMINATED, WHICH INDICATES THAT THE PASSENGER AIR BAG IS OFF. THIS HAS CONTINUED TO OCCUR AT VARIOUS SPEEDS INCLUDING WHILE IDLING. THE CAR HAS BEEN RETURNED TO THE INFINITI DEALER FOUR TIMES. THE INFINITI SERVICE WRITER, MANAGER AND TECHNICIAN SAW THE PASSENGER AIR BAG LIGHT ON. AN INFINITI ENGINEER CHECKED THE CAR ON 9/10/2014. HIS REPORT STATED THAT THE CAR IS OPERATING ACCORDING TO SPECIFICATION. THEY SEE NO NEED TO PURSUE THIS PROBLEM ANY FURTHER WHILE THIS PROBLEM CONTINUES, JEOPARDIZING THE PASSENGER'S SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632843September 9, 2014
EQUIPMENT
CPSC:I1480608A. 2013 INFINITI G37. CONSUMER STATED THE CAR CONNECTION TO PHONES IS DANGEROUS AND PERFORMED POORLY. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631321September 7, 2014
STRUCTURE
DASH BOARD IS MELTING. VERY HOT TO TOUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630881September 4, 2014
VISIBILITY/WIPER, STRUCTURE
7.8.14 VEHICLE BOUGHT IN TO SERVICE DEPT TO INSTALL NAVIGATION MAP UPDATE. WAS TOLD THAT NAVIGATION UNIT WASN'T WORKING. INFINITI ORDERED REFURBISHED UNIT. 7.16.14 NOTICED GASH IN DASHBOARD NEXT TO VENT WHERE THEY HAD TO REMOVE TO BE ABLE TO INSTALL NEW NAVIGATION UNIT. I HAVE EXTENDED WARRANTY FOR 2 MORE YEARS. 7.23.14 BROUGHT CAR IN TO SHOW THE GASH IN THE DASHBOARD NEXT TO THE AC VENT AFTER THE NAVIGATION UNIT WAS INSTALLED. [XXX] THE SERVICE MANAGER LOOKED AT THE GASH AND ALSO DISCOVERED THE MELTING DASHBOARD AFFECT NEAR THE WINDOW. HE SAID HE WOULD ORDER NEW DASHBOARD AND CALL ME WHEN IT ARRIVED TO INSTALL. 8.12.14 CALLED [XXX] 3 TIMES AS I DID NOT HEAR BACK FROM HIM ABOUT THE ARRIVAL OF THE NEW DASHBOARD. FINALLY SPOKE WITH HIM AND HE SAID THAT HE WANTED TO TRY AND REPAIR IT BEFORE REPLACING IT. THAT WAS UNACCEPTABLE TO ME. I RESEARCHED MELTING DASHBOARD AND DISCOVERED THIS IS AN ISSUE WITH INFINITI'S AND OTHER VEHICLES. I PLACED A CALL TO CORPORATE INFINITI AND LEFT MESSAGE FOR [XXX] TO DISCUSS THIS ISSUE AND SEE WHAT TO DO ABOUT GETTING A NEW DASHBOARD AS THAT IS WHAT THE SERVICE MANAGER NOTATED ON HIS FORM ON 7.23.14. 8.13.14 [XXX] CASE# [XXX] [XXX] IS SPECIALIST IN MY AREA - SHE WILL CALL ME BACK - [XXX] 8.14.14[XXX] IS IN TOUCH WITH SERVICE MANAGER AT INFINITY. SHE WILL CALL ME BY THE END OF THE BUSINESS DAY NEXT TUESDAY TO LET ME KNOW THE OUTCOME 8.25.14 INFINITI SAID THEY WILL NOT REPLACE DASHBOARD. NOT COVERED. I HAVE PHOTOS SHOWING THE SAFETY ISSUE OF THE GLARE OFF OF THE DASHBOARD. IT MAKES SEEING THE ROAD DIFFICULT AND A CLEAR SAFETY HAZARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628511August 26, 2014
ENGINE, POWER TRAIN
CAR BUCK AND STOP ACCELERATE. THEN WILL NOT GO IN TO LOW GEARS OR SIX GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626583August 20, 2014
ELECTRICAL SYSTEM, POWER TRAIN
ON A COLD SNOWY EVENING WHILE DRIVING ON THE HIGHWAY AT ABOUT 60MPH THE CAR BEGAN TO VIOLENTLY SHAKE, WHEN I TOOK MY FOOT OFF THE GAS PEDAL THE CAR STOPPED SHAKING, WHEN I TRIED TO ACCELERATE THE CAR AGAIN BEGAN TO SHAKE VIOLENTLY. FORTUNATELY I WAS ABOUT 5 MILES AWAY FROM MY DESTINATION AND MANAGED TO DRIVE ABOUT 25 ON A HIGHWAY. AFTER I REACHED MY DESTINATION I POWERED OFF THE CAR AND LET IT SIT FOR ABOUT 5 MINUTES, THEN I POWERED IT ON AGAIN AND TRIED TO ACCELERATE ABOVE 30MPH WHICH CAUSED THE CAR TO SHAKE AGAIN. I ENDED UP GETTING THE CAR TOWED TO THE DEALERSHIP, WHEN I GOT A CALL BACK FROM THE DEALERSHIP THE NEXT DAY, THE MECHANIC SAID THAT THE PROBLEM WAS DUE TO A SOFTWARE ISSUE WITH THE CAR. DURING THE COLD WEATHER THE AIR INTAKE WAS NOT TAKING IN AIR CORRECTLY WHICH WAS CAUSING THE ENGINE TO MISFIRE. I WAS A BIT SKEPTICAL ABOUT WHAT HAPPENED BUT SINCE THEN I HAVE NOT HAD THE ISSUE OCCUR AGAIN. INFINITI SHOULD MAKE THIS INFORMATION KNOWN TO OWNERS EITHER THROUGH A RECALL OR UPDATE THE SOFTWARE DURING ROUTINE MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626154August 18, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
LEFT HEADLIGHT HOLDS HUMIDITY WITHOUT ANY CRACKS OR DAMAGE TO THE LIGHT ASSEMBLY. AS A RESULT, LEFT MAIN HEADLIGHT DOES NOT WORK. ELECTRICAL CONTROL UNIT (RADIO, AIR, DISPLAY UNIT) SHUTS OFF SPORADICALLY AND WILL NOT SHUT ON UNTIL CAR IS RESTARTED. LIGHT WITH "SWERVING CAR" WILL NOT SHUT OFF. BRAKE LIGHT SPORADICALLY COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619475August 7, 2014
AIR BAGS
PASSENGER AIRBAG OFF LIGHT COMES ON INTERMITTENTLY WHEN A >120LB PERSON IS IN THE PASSENGER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618787August 4, 2014
AIR BAGS, VEHICLE SPEED CONTROL
I JUST GOT THIS CAR FROM THE DEALERSHIP IT IS USED. WHEN I TEST DROVE THE CAR IT WAS FINE BUT I ONLY DROVE AROUND 25 MPH BEING THAT IT WAS MY FIRST TIME DRIVING SINCE I WAS REAR ENDED. IT WAS FINE EVERYTHING WAS OKAY. A FEW DAYS LATER I SAT IN THE PASSENGER SEAT AND THE AIRBAG BUTTON LIGHT SHOWS UP SAYING IT'S OFF I DIDN'T NOTICES THUS THE FIRST TIME I TEST DROVE IT.BUT EVERY TIME ANYONE SITS THERE LIGHTS UP. AND THIS IS VERY SCARY BEING THAT SAFETY US A HUGE PRIORITY. ANOTHER PROBLEM IS I DROVE ON THE FREEWAY AND IT SEEMED TO ACCELERATE ON ITS OWN. I WAS SCARED U DIDN'T DRIVE OVER 65 BUT.IT WON'T GO UP AND U WOULD PRESS THE BRAKES FAST IT WAS NOT TO MUCH TRAFFIC BUT WHAT IF THERE WAS IT CAN CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617715July 30, 2014
AIR BAGS
PASSENGER AIR BAG LIGHT WOULD LIGHT UP (MEANING AIR BAG WILL NOT DEPLOY) WHEN MY WIFE (117 LBS) WAS SEATED ON THE FRONT PASSENGER SEAT. THIS WAS ALSO HAPPENING ON MY 2010 NISSAN FRONTIER PRO 4X TRUCK WITH LEATHER SEATS. NISSAN DEALER COULD NOT FIX IT. THEY WERE BLAMING MY WIFE. THIS IS A SAFETY ISSUE! PLEASE HELP. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606084June 26, 2014
POWER TRAIN
WHILE DRIVING, MY CLUTCH BECAME SOFT AND "SPONGY" TO THE POINT THAT THE ENGAGEMENT POINT WAS ON THE FLOOR AND THE PEDAL WOULD NOT RETURN TO THE ENGAGED POSITION. THIS WAS A RESULT OF A FAILING CLUTCH SLAVE CYLINDER WHICH HAS AFFECTED MANY G37 AS WELL AS NISSAN 370Z'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597329June 10, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI G37. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG LIGHT WAS CONTINUOUSLY ILLUMINATED WHEN A PASSENGER OF ONE HUNDRED POUNDS OR LIGHTER SAT IN THE PASSENGER SEAT. THE DEALER STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592504May 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2012 INFINITI G37X. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR CONTINUOUSLY ILLUMINATED AS BEING OFF EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE HAS OCCURRED FOR TWO YEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS A FLAW IN THE SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. ....UPDATED 07/23/14 *BF THE CONSUMER WAS INFORMED THAT IF A PERSON WEIGHED LESS THAN 110 LBS THE AIR BAG WOULD NOT DEPLOY. UPDATED 07/29/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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