Infiniti G37 Complaints

538 consumer complaints on file.

#10779071October 1, 2015
STRUCTURE:BODY, VISIBILITY/WIPER
NUMEROUS CONSUMERS HAVE BEEN COMPLAINING ABOUT THE LACK OF QUALITY, SPECIFICALLY IN THE 2008-2009 DASH BOARD COMPONENTS OF THE INFINITI G37. THERE HAVE BEEN REPORTS OF MELTING AND STICKY DASHBOARDS AS A RESULT OF POOR BUILD QUALITY. THIS IS A SAFETY ISSUE AS THE MELTING DASHBOARD GLARES INTO THE WINDSHIELD WHILE DRIVING, CAUSING DIFFICULTY TO SEE DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767417September 22, 2015
STEERING, AIR BAGS, SERVICE BRAKES
I WAS IN A PARKING LOT. I BACKED OUT WHEN I STARTED TO SHIFT INTO DRIVE THE CAR ACCELERATED AND STARTED TO SPIN IN CIRCLES. THE STEERING WHEEL LOCKED. I WAS NOT IN CONTROL OF THE CAR AND NOTHING WOULD WORKED IN THE CAR. I COULDN'T SHIFT GEARS SO I SHOVED IT INTO PARK. THE CAR FINALLY STOPPED BUT NOT BEFORE IT HIT AN ISLAND CAUSING $7822 IN DAMAGES TO THE REAR OF THE CAR. THE AIR BAGS DID NOT DEPLOY. I WAS QUITE SHAKEN UP BUT HAD NO SERIOUS INJURY. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED AT THE LOCAL AND REGIONAL LEVELS. THEY HAD SOMEONE LOOK AT THE VEHICLE BUT AFTER 7 WEEKS THEY STILL HAVE NOT CONTACTED ME WITH THEIR FINDINGS. I AM NOT DRIVING THE VEHICLE AND I HAVE NOT HAD IT REPAIRED. I FEAR THAT IF I HAVE IT REPAIRED AND I SELL THE VEHICLE, IT IS AN UNSAFE CAR AND SOMEONE ELSE WILL GET HURT. I HAVE FOUND SEVERAL REPORTS OF SIMILAR OCCURRENCES ON THE INTERNET.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10764026September 15, 2015
UNKNOWN OR OTHER, VISIBILITY/WIPER
WHILE DRIVING ON SEPT 15 FROM RALEIGH, NC TO CHARLESTON, SC THE SUNROOF ON MY INFINITI G37 SHATTERED. IT WAS A CLEAR SUNNY DAY WITH A TEMP ABOUT 80 DEGREES AND TO THE BEST OF MY KNOWLEDGE THERE WAS NO FOREIGN OBJECT THAT HIT THE CAR. I PURCHASED THE CAR NEW FROM THE INFINITI DEALER IN JANUARY 2015, THE CAR HAS 3,200 MILES AND IS KEPT IN THE GARAGE AT HOME AND IN A PARKING GARAGE AT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759455August 26, 2015
STEERING
TMPS LIGHT CAME ON AND WHEN CHECKING THE TIRE PRESSURE THE TMPS NUT WAS SPLIT AND FELL OFF. AT THAT TIME THERE WAS A LEAK AT THE VALVE AND THE TPMS FELL INTO THE TIRE. THIS IS A COMMON PROBLEM WITH ACTIVE RECALLS FOR MULTIPLE INFINITI AND NISSAN CARS OF THE SAME YEAR. NHTSA CAMPAIGN NUMBER: 09V393000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748501August 13, 2015
UNKNOWN OR OTHER
ON THE EVENING OF 8/1015 IMMEDIATELY AFTER STARTING THE CAR A LOUD METAL ON METAL GRINDING SOUND WAS HEARD AND THE ENGINE STOPPED. THIS RECURRED ON ATTEMPTING TO RESTART THE ENGINE. WITH 3RD ATTEMPT CAR STARTED AND APPEARED TO BE WORKING BUT THE AC WASN'T COOLING AND THE DEFOGGER FAILED TO CLEAR WINDSHIELD MISTING. I TOOK THE CAR TO THE MECHANIC THE NEXT MORNING AND A CATASTROPHIC PART FAILURE WAS FOUND IN THE COMPRESSOR. THERE WAS A BREAK IN THE METAL CASING AND BITS OF METAL WERE IN THE FLUID REQUIRING NOT ONLY REPLACEMENT OF THE COMPRESSOR BUT FLUSHING OF THE TUBING AND RECHARGING OF THE FREON. FORTUNATELY THE METAL FRAGMENTS DID NOT CAUSE OTHER ENGINE DAMAGE AND THE CAR WAS PARKED AT THE TIME AND NOT ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745662August 2, 2015
VISIBILITY/WIPER
THE MATERIAL INFINITI USES FOR THEIR DASHBOARD HAS BEEN MELTING FROM THE HEAT. BECAUSE OF THIS THE CAR STARTED GETTING A STRONG GLARE THAT BLINDS ME FROM SEEING THE BOTTOM HALF OF THE WINSHIELD. I ALMOST GOT INTO AN ACCIDENT BECAUSE I COULDN'T SEE THE CAR ON THE LEFT LANE FROM THE BOTTOM CORNER OF THE WINSHIELD THE DASH IS ALSO VERY STICKY BECAUSE OF THIS ISSUE. I CALLED INFINITI AND EVEN THOUGH A LOT OF OWNERS ARE HAVING THIS PROBLEM, INFINITI IS JUST IGNORING THE SITUATION AND THE REPAIR TO THE DASH IS SET RIGHT AROUND 1000 BUCKS. THAT'S INSANE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745162July 30, 2015
AIR BAGS, ELECTRICAL SYSTEM
ON THE APPROX. DATE OF INCIDENT, I STARTED THE VEHICLE IN THE MORNING AND NOTICED THE AIR BAG LIGHT WOULD BLINK AND NOT TURN OFF. AFTER REFERENCING THE MANUAL, I BROUGHT THE VEHICLE INTO AN INFINITI DEALERSHIP TO BE DIAGNOSED. THE DIAGNOSIS WAS THAT THE PASSENGER SIDE AIRBAG SENSOR HAD FAILED AND WOULD COST MORE THAN $2,700 TO REPLACE. I LEFT WITHOUT REPLACING THE PART. I NOTICE THIS EXACT ITEM HAS ALREADY BEEN RECALLED FOR THIS EXACT MAKE/MODEL/YEAR VEHICLE, BUT THE MANUFACTURER HAS TOLD ME THAT THE RECALL WAS NOT FOR MY SPECIFIC VIN. THIS RECALL SHOULD BE EXPANDED TO INCLUDE ALL 2008 INFINITI G37 VEHICLES.....UPDATED 10/01/15*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744086July 28, 2015
UNKNOWN OR OTHER
DASH BECAME STICKY AND HAS REMAINED STICKY EVER SINCE. THE DASH ALSO APPEARS TO BE MELTING. CANNOT CLEAN AS RAG OF ANY TYPE STICKS TO THE DASH. REFLECTION CAUSES A GLARE THAT MAKES IT DIFFICULT TO SEE WHILE DRIVING. CONTACTED INFINITI AND THEY SAY I HAVE TO PAY FOR REPAIR DUE TO FACTORY WARRANTY EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732644July 8, 2015
POWER TRAIN, ENGINE
I WAS COMING OUT FROM THE FREEWAY AT THE TRAFFIC LIGHT THE CAR COMPLETELY SHUTDOWN, AND IT WILL NOT START. FIRST I CALLED FOR AAA TO TOW IT, ONCE HE CAME THE DRIVER CHECKED THE BATTERY AND HE TOLD ME THE BATTERY WAS FINE, THEN HE TOLD ME THE ENGINE IS GONE. AND THEN I CALLED THE DEALER TO CHECK IF THIS IS A RECALL, OR ANYTHING AND I WAS TOLD THE POWER TRAIN WAS EXPIRED. I HAVE NO INDICATION OF ANY HEATING, OR ANY ENGINE LIGHTS, EVERYTHING WAS WORKING FINE. I DO THE MAINTENANCE AS RECOMMENDED BY INFINITY BOOK. THE THIS VEHICLE HAS LOW MILEAGE 2009 YEAR MADE AND I DON'T DRIVE MUCH. I SEARCHED ONLINE AND THERE ARE SO MANY PEOPLE SUFFER EXACTLY LIKE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731518July 1, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON ALL OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSORS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,360.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731521July 1, 2015
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 INFINITI G37. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE INDEPENDENTLY ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE CONTACT WAS UNSURE WHAT PART NEEDED TO BE REPLACED. IN ADDITION, WHILE AT A STOP WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A SPECIALIST TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 45,000. UPDATED 09/14/15*LJ UPDATED 11/03/2017*CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10726657June 22, 2015
TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2010 INFINITI G37 EQUIPPED WITH DUNLOP SP SPORT MAXX (NA) TIRES, SIZE P225/50R18 (NA). WHILE DRIVING 65 MPH, THE CONTACT FELT RUMBLING UNDERNEATH THE VEHICLE. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD AND NOTICED THAT THE REAR DRIVER SIDE TIRE WAS DESTROYED. THE CONTACT STATED THAT THE TIRE WAS REPLACED BY AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE SIDEWALL DETACHED FROM THE TREAD OF THE TIRE. THE TIRE WAS ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE AND VEHICLE WAS 15,000. THE DOT NUMBER AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724756June 11, 2015
UNKNOWN OR OTHER
CLUTCH MASTER AND SLAVE CYLINDER ALONG WITH THE CLUTCH ITSELF FAILED. CLUTCH WAS FULLY DEPRESSED ON THE FLOOR OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723222June 3, 2015
AIR BAGS
PASS AIR BAG LIGHT CAME ON AS IT IS MALFUNCTIONING. IT WILL NOT GO OFF. TOOK IT TO DEALER IN GREENVILLE SC THEY SAID THAT THE SENSOR IN THE SEAT IS LIKELY THE PROBLEM BUT DID NOT KNOW FOR SURE. COST WOULD BE BETWEEN $1500 AND $3000 TO REPLACE. I CALLED INFINITY SERVICE NATIONWIDE THEY SAID THERE IS NO RECALL. I SEE ON THIS REPORTING WEBSITE THAT THIS IS HAPPENING TO OTHERS AND THAT IT ALSO WAS AN ISSUE WITH THE 2008 G35 AND THAT FOR THE 2008 IT IS A RECALL ISSUE. THIS SHOULD BE A RECALL FOR THE 2009 G37 ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704539April 8, 2015
STRUCTURE:BODY
DRIVERS DOOR WOULD NOT OPEN FROM OUTSIDE OR INSIDE VEHICLE. DRIVER WOULD HAVE TO ATTEMPT TO CRAWL OUT ADJACENT DOOR. DEALER HAD TO PRY DOOR OPEN AND REMOVE FRONT SEAT TO FIX THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702269March 27, 2015
SEAT BELTS, AIR BAGS
I WAS STOPPED AT RED LIGHT AND DRIVER BEHIND ME DID NOT SEE THE LIGHT. SHE REAR ENDED ME AT AN APPROX SPEED OF 30-35 MPH. THE FORCE OF THE HIT PUSHED MY CAR INTO THE ONE IN FRONT OF ME, RESULTING IN A 4 VEHICLE ACCIDENT. AT THE TIME OF IMPACT, MY GLASSES CAME OFF OF MY FACE AND I HIT THE WINDSHIELD - MY SEAT BELT DID NOT LOCK. THE FORCE OF THE CRASH BENT THE FRAME, DESTROYED THE TRUNK, AND RESULTED IN A TOTAL LOSS. I SUSTAINED A MODERATE TO SEVER CONCUSSION, ALONG WITH WHIPLASH AND PERSISTENT HEADACHES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10690775February 26, 2015
STEERING, SUSPENSION
SEVERE VEHICLE AND STEERING WHEEL VIBRATION WHEN MODERATE TO HEAVY BRAKING AT SPEEDS OVER 40 MPH. MODERATE VIBRATION IN STEERING WHEEL DURING NORMAL DRIVING ON SEMI-ROUGH SURFACES. AFTER INSPECTION, IT WAS DETERMINED THAT THE ENTIRE RACK & PINION ASSEMBLY HAD ABOUT ONE INCH OF PLAY AND REQUIRED REPLACEMENT. MANUFACTURER HAS RELEASED A TSB CONCERNING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683106February 12, 2015
STRUCTURE
VEHICLE DASHBOARD IS CRACKED IN VARIOUS AREAS. ABOUT A MONTH AGO I STARTED NOTICING CRACKS CLOSE TO THE EDGE OF THE DASH WHERE THE DOOR AND THE DASH MEETS. CRACKS CAN BE FOUND AROUND THE A/C VENTS, ABOVE THE LCD DISPLAY, AND ON THE LOWER RIGHT SIDE NEXT TO THE LCD DISPLAY. THE VEHICLE IS GARAGED KEPT AND DRIVEN ONLY A COUPLE OF TIMES DURING THE WEEK SO, I'M EVEN MORE DISAPPOINTED HOW POORLY THE DASHBOARD IS HOLDING UP. I'VE OWNED A RANGE ROVER, COUPLE LEXUS AND A MERCEDES AND HAVE NEVER EXPERIENCE SUCH AN ISSUE. TODAY I SUBMITTED SEVERAL PICTURES TO INFINITI AND AWAITS THERE RESPONSE. I WILL UPDATE THIS COMPLAINT WITH THE END RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671503January 9, 2015
POWER TRAIN
DRIVING THE CAR IN PARKING LOT AT WORK, PLACED CAR IN REVERSE AS THE CLUTCH WAS BEING RELEASED THE CAR STALLED OUT AND SHUT OFF. THE CLUTCH BOTTOMED OUT TO THE FLOOR BOARD AND REMAINED THERE. CAR WAS UNABLE TO BE DRIVEN. WAS TOWED TO AUTO SHOP TO FIND OUT THE SLAVE CYLINDER REQUIRES TO BE CHANGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670349January 6, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
BOTH THE DRIVER FRONT AND PASSENGER FRONT DOOR WOULD NOT OPEN. THE REAR DOORS HAD NO ISSUES. THE FOB WOULD ALLOW ME TO LOCK AND UNLOCK, AS WELL, THE KEY IN FOB WORKED TO LOCK AND UNLOCK, HOWEVER THE DOORS WOULD NOT OPEN FROM THE OUTSIDE OR THE INSIDE. THIS CONTIMUED FROM 7AM UNTIL 3PM WITH MULITPLE ATTEMPTS TO OPEN THE DOORS. THE FRONT PASSENGAR DOOR OPENED RANDOMLY AT 2PM BUT THE OTHER DID NOT UNTIL AROUND 3PM. THE DOORS WORKED AS NORMAL UNTIL 10PM AND THEN AGAIN A REPEAT OF THE SAME ISSUE. I HAVE READ ONLINE100'S OF ISSUES WITH VARIOUS NISSAN AND INFINITIS FROM YEARS 2008 TO 2011 WITH THIS SAME ISSUE, AS I WAS TRYING TO FIND REPAIRS FOR THIS ISSUE. THIS SHOULD HAVE BEEN RECALLED YEARS AGO. THIS IS VARY UNSAFE. IF AN ACCIDENT OCCURED WE WOULD BE OUT OF LUCK TRYING TO GET OUT OF A VEHICLE THAT RANDOMLY WILL OR WILL NOT LET YOU IN OR OUT OF IT. I WILL BE FOLOWING UP WITH THE INFINITI /NISSAN DEALER AND MAKE SURE THIS IS REPAIRED FREE OF CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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