Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11450165February 3, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that the vehicle failed to accelerate above 40 MPH. The contact also stated that the vehicle was leaking oil and was consuming one quart of oil. The vehicle was difficult to start and would make abnormal sounds. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer who performed a compression test and informed the contact that there was oil on the spark plugs and O2 sensor. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 100,000. Parts distribution disconnect. A couple major things there was no crash or fire. The car has had several recalls. The rods, the motor being the biggest one. And they refused to give consumer a motor. Vehicle is acting up and is burning over a quarter oil per day. It continues to act up. And even totally stop. It’s also jolted forward several times on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450178February 3, 2022
ENGINE
The contact owns a 2014 Hyundai Tucson. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle would not properly accelerate. The vehicle was taken to the local dealer who installed a NOX sensor, but the failure continued to occur. The cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified but no assistance was offered. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450274February 3, 2022
EXTERIOR LIGHTING, VISIBILITY/WIPER
The headlights on the 2022 Hyundai Tucson are a road safety hazard and should be outlawed from US roadways. Turning on the headlights creates a dark shadow covering over half of the windshield from top to bottom with a triangle at the bottom of shadow at each end. The triangles can be seen on each headlight lens. Driving the Tucson at night is like wearing a pair of dark sunglasses. The bottom of the shadow moves with every movement of the vehicle which is distracting hazardous, hypnotizing and not safe. If I would have driven this vehicle at night, I would not have purchased it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449893February 2, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving approximately 60 mph they noticed an abnormal sound coming from the front of the vehicle. The contact noticed that whenever they attempted to accelerate the noise would progress. The contact then noticed that the vehicle's speed began to decelerate. When pulling over the vehicle, there was a loud boom and the vehicle caught fire on the driver's front side of the vehicle. The fire dissipated on its own, however, there was smoke left. There were no injuries, no medical attention needed, and no police report. The vehicle was towed to the dealer. The contact received notification from the dealer of NHTSA Campaign Number: 21V727000 (ENGINE) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11449916February 2, 2022
ENGINE
1. January 7, 2022 my vehicle began to lose engine power, as I began to try and find a place to pull over safely, the car stalled. It would not immediately start again for several hours. It had to be pushed out of the way. The engine failed due to wear of connecting rod bearings with no previous indication of engine issues. 2. Due to the sudden stall and having to push the vehicle to a safe location, myself and passengers could have easily been hit by another vehicle. 3. A dealership has confirmed the failed rod bearings. 4. The vehicle's engine has been inspected and photos taken by the dealership and submitted to Hyundai corporate. 5. It was not until the car stalled that the oil light illuminated. When I started the car back up several hours later, all lights were gone and no error codes were present. There was no previous warning lights before this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449925February 2, 2022
POWER TRAIN, ELECTRICAL SYSTEM
The car vibrates, shakes, when stopped; hesitates, shakes, vibrates on accelerating from stopping, in traffic at stoplights. Incident becomes unsafe in traffic, etc. Reported to Dealer (Horne Hyundai, Mesa, AZ, 85120) and took car in for troubleshooting, diagnostics, or repair(s); twice, 1 st on Jan. 19, 2022, Dealer duplicated the same problem; Dealer technician performed 7 Type Judder Test, Vehicle Failed. Performed Transmission (TCU) update, Vehicle Passed, performed test drive, vehicle passed. Dealer acknowledged the same issue with vehicle; however reported to customer that it passed the Judder Test. Vehicle released to customer, no further testing or logic improvement. Customer drove vehicle home and incident occured again, less than 24 hrs from Dealer troubleshooting the incident. Customer returned vehicle to Dealer on Jan. 31, 2022; with the same issue; vibrating, hesitating, when stopping, and accelerating at stop lights, etc. Safety Issue in traffic. Dealer acknowledged the same issue again. Dealer technician again performed 7 Type Judder test. Judder detected. Performed Dual Clutch Transmission Detection and TCU Software updates, proceeded to test for Judder, Vehicle Passed. Returned vehicle to customer. Customer conferred with Dealer Service Manager about the vehicle issues, and was unable to resolve any further testing or next logical repair issues. Dealer suggested the customer contact the Manufacturer for further issues; unable to satisfy customer complaints of this issue and documented issues with previous recall of 41,000 Hyundai Tucson DCT issues and problems. Dealer could not reconcile with customer on why this VIN number was not included in the recall #149 for Hyundai Tucson vehicles; suggesting we report to NHTSA for the safety issue. This DCT issue is recurring with recurring "reprogramming by the Dealer(s) never really repairing anything, just software updates. Invoices 358494 (2) Horne Hyundai, Apache Junction, AZ 85120
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449960February 2, 2022
ENGINE
This vehicle has completely broken down and began smoking on the side of the road only 3 months shy of purchase via CarMax.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449669February 1, 2022
ELECTRICAL SYSTEM
While driving after a snow storm 1/29/2022 I had the heat up in the SUV I started smelling something burning. I then lowered the heat and the smell became less. I recently purchased this vehicle as a pre own on December 3rd 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449561January 31, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Hyundai Tucson. The contact stated while driving 65 MPH and exiting the highway, the brake pedal was depressed but failed to respond and the vehicle started jerking. The oil warning light was illuminated. The contact continued to depress the brake until the vehicle responded. The contact continued to drive the vehicle. The contact stated that the failure reoccurred with increased intensity while driving. The brake warning light illuminated. The contact veered to the side of the road. The vehicle was towed to the dealer but was not diagnosed. The contact referenced NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449611January 31, 2022
ENGINE
On September 20th, 2021, I was on my way to my appointment with Maguire Hyundai in Ithaca, NY when the engine in my 2017 Hyundai Tucson failed. I ended up having to get my car towed to the dealership at my own expense. I made the appointment originally because my car had been making strange noises for 1-2 weeks and the check engine light had come on. At this time, there was not yet a recall for this engine failure in 2017 Tucsons (or at least I had not been notified of one yet and the dealership said nothing about it). According to your website, the recall campaign for the exact issue/situation with my car began September 17th, 2021, and since having my car towed to the dealership I have received multiple notices about the recall. Maguire Hyundai has had my car since September 20th, and the engine has still not been replaced. They tested the engine and found that it was punctured and needed to be replaced. They claimed they had to contact the warranty folks to get approval that it would be covered, which I don't understand because if there's a recall it should be replaced at no charge. Once they got that approval, they said it could take awhile for the engine to get here and for them to actually work on the car. I received a call on 1/27/22 that they finally put the new engine into my car, but the engine does not work/they were sent a bad engine. It has been over 4 months now that they've had my car and we have gotten nowhere. I am skeptical about what this dealership is telling me and if they know what they are doing/have really been doing their best to get my car taken care of. I feel that my car not being finished after 4 months is absurd and I am seeking any assistance possible with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449346January 29, 2022
ENGINE, UNKNOWN OR OTHER
These vehicles I been noticing looks like they having issues with their staters or something I been seeing on Youtube everyone having same issue like I'm where on cold days you try to start the engine it just makes a clicking sound with a burning smell
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449395January 29, 2022
VISIBILITY/WIPER
Back windshield shattered spontaneously upon closing driver door
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449399January 29, 2022
ENGINE, STEERING
This is in direct relation to Hyundai Recall Campaign 181. NHTSA recall # 19Vx-063. Engine stalled without warning - no engine light - in February of 2020. Vehicle was towed to a local certified and well known auto repair shop for $115.00. Owner of repair shop advised he looked for recalls and at that time, nothing was showing up for my vehicle and because the engine had 171,000 miles on it, we authorized him to locate the same engine (used) and install it. Cost to us, $5000.00. It wasn't until months (?) year (?) down the road that we received a recall notice from Hyundai; campaign recall 181. (Their letter's are not dated nor are the envelopes postmarked with dates, so I cannot provide those dates). My vehicle was slated to be inspected on 12/3/21; I advised the dealership that it is not the original engine, but the vehicle never made it to the inspection. The weekend prior to 12/3/21 (Thanksgiving weekend of 2021), the vehicle stalled (engine seized) on the highway at 65mph; lost power steering and it had to be towed. Our cost $310. We have a video where you can hear the awful grinding noises it made during that time. This time we towed the vehicle to the dealership where they confirmed the engine seized. Hyundai denied any claim to the engine seize. This used engine had less than 100,000 miles on it when it seized. We expected they would fix this one, but they told the dealership that since we did not get the 1st engine fixed by the dealership they won't replace the 2nd engine for us. We towed the vehicle back to our home where it is sitting. Safety was definitely a concern at 65mph and engine seizing; lost power steering. The problem has been confirmed by the dealership. No warning lights or messages; the grinding noise just came out of nowhere and the vehicle continued to lose power and stall on the side of the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449219January 28, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while her son was driving 65 MPH, he heard an abnormal noise and the vehicle was seized. The contact stated no warning light was illuminated. The driver was able to coast to the right side of the roadway. The contact drove to his location and was unable to restart the vehicle. The vehicle was not drivable. The contact called multiple local dealers and made them aware of the failure however, the dealers already had too many vehicles with the same failure and declined to service her vehicle. The contact towed the vehicle to an independent mechanic and associate the failure with NHTSA Campaign Number: 21V727000 (Engine). The contact stated a week later, she received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was unavailable. The manufacturer had been informed of the failure and the contact was informed to locate a dealer who would service the recall and to then tow the vehicle to that dealer. The contact called Taylor Hyundai of Perrysburg (12681 Eckel Junction Rd, Perrysburg, OH 43551: (419) 931-8000) and made them aware of the failure. The contact towed the vehicle to LaFontaine Hyundai (1847 S Telegraph Rd, Dearborn, MI 48124: (833) 998-0488) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired but was pending repairs. The failure mileage was approximately 78,700. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449169January 27, 2022
ENGINE
Catastrophic engine failure due to loss of oil pressure without warning at highway speeds. Traveling approximately 70mph on the freeway. Engine develops a rapid knock in sync with engine RPM's and immediate loss of power. At the same moment, I exited the freeway. As I left off the accelerator to apply the brake, the engine stalls completely. Once stopped, I checked the engine oil, which was within specifications. Had vehicle towed to a mechanic and diagnosed as engine failure due to loss of oil pressure. Before this, the engine regularly consumed 2-3 quarts of oil per oil change starting at approximately 45,000 miles. Catalytic convertor has been replaced once due to being plugged by consumed oil. Hyundai fails to remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449186January 27, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Fuel gauge stoped working, ran out of gass while driving on the highway. I was able to pull over to the side slowly. No warning lamps or other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448960January 26, 2022
ENGINE
We purchased a new Hyundai Tucson 1.6 Turbo in June 2017. In June 2021 the Check engine light came on and the car stopped. There weren't any signs of issues but abruptly stopped. We had the car towed to Shottenkirk Hyundai. We were told the car needed a new motor. Hyundai corporate said they would split the cost of a goodwill motor with us, but we would have to wait until November for it to come in. Our cost was $4500. We agreed. Then we were called and told sorry you need a Catalytic Converter also additional $600. We agreed, as I was pregnant and just wanted my car back. In December, we were told sorry but your wiring harness is bad and that's what made the motor fail. So that will be an additional $4500. At which point we were in the hospital having our newborn. We told them not to do anything else as we weren't going to spend $10K on this vehicle. We are at our wits end with this car and dealing with the dealership and the corporate office and don't know what else to do. There is currently a recall to replace motors in 2017 Hyundai Tucson's but since ours is a 1.6 it isn't within the recall. How can it not be included in the recall when it is having the same issues as the 2017 Tucson 2.0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448764January 25, 2022
ENGINE
The contact owns a 2013 Hyundai Tucson. The contact stated that after her husband made a right turn at a low rate of speed, the engine ceased without warning. The vehicle failed to restart after multiple attempts. Due to the failure, her husband had the vehicle towed to an independent mechanic where it was diagnosed with engine failure. The manufacturer had been notified and informed her that there were no recalls on the vehicle; they offered no further assistance. The vehicle had yet to be repaired and remained in the possession of the mechanic. The failure mileage was 121,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448793January 25, 2022
VEHICLE SPEED CONTROL, ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 35 MPH, the oil and battery lights illuminated continuously. Additionally, the vehicle decelerated and stalled. The vehicle was unable to restart. The vehicle was towed to the dealer. The contact was informed that there was no oil in the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,164.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448712January 24, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that when he proceeded to start his vehicle, the engine hesitated to start. The contact stated that his vehicle did eventually start after the third attempt. The contact stated that at the time several engine lights illuminated. The contact stated that in the past he has taken his vehicle to the dealer to be repaired due to a previous recall, however, the contact stated that prior to the dealer repairing the recall doing a computer diagnostic test, there were no issues found. The dealer was contacted and was advised to bring in his vehicle, and that it was an issue with his motor. The contact stated after doing his own research, he found that the same year, make, and model vehicle experienced the same failure as his vehicle and was under recall NHTSA Campaign Number: 21V727000 (ENGINE). The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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