Honda Passport Complaints

1,683 consumer complaints on file.

#11540400August 23, 2023
VISIBILITY/WIPER, VISIBILITY:REARVIEW MIRRORS/DEVICES
My 2020 Honda Passport was recalled to replace the two side mirrors in May 2023. I took my vehicle to Autonation Honda Dulles, VA to have the recall performed. After the recall was performed I was driving home when the glass on both side mirrors fell out. I take the car in for a safety recall and the work performed by the dealer is substandard in completing this recall. This could have led to a catastrophic incident. I had to return back to Autonation Honda to have the work done properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539984August 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Collision Avoidance System is overly sensitive and brakes the car unexpectedly when there is a car slowing down in a left hand lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540126August 22, 2023
STEERING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward Collision Warning (FCW): At random intervals, the FCW will give a false positive warning of an imminent collision with a car approaching from the opposite direction. This has occurred at various times over the past 2+ years. Comments to this effect to the Honda service representatives have indicated that this anomaly has been reported previously. They have not provided a fix or software update to correct this issue. The event is a safety issue because of the distraction from focusing on the road ahead. Although the automatic braking system has not been employed, the driver may in response to the false warning apply the brakes and cause an accident inadvertently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539557August 19, 2023
UNKNOWN OR OTHER
On two occasions this summer, after coming to a complete stop at an intersection, the car initially failed to restart (with the stop-start feature in use). On both occasions I was able to restart it within 30 seconds. Other than temporarily inconveniencing the drivers behind me, so far this has not yet caused a bigger problem. I have not yet tried to have a dealer or independent service center reproduce or confirm the problem. If any type of message appeared when this happened, it appeared too briefly for me to notice or read it. This problem appears to me to be the same that has been reported for some Honda Pilots and other models. This Passport has a 3.5 liter V6 engine and 9-speed automatic transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539382August 18, 2023
UNKNOWN OR OTHER
The engine auto start feature. The engine shuts off when stopped for a period and restarts when gas pedal is pressed. 8/14 engine did not restart, took the entire green light cycle to get engine restarted. started to turn off that feature when i remember. 8/18 engine did not restart when leaving a parking lot, took about a minute to get engine started. I emailed honda on 8/15 via their website, Case #14055209, so far I have only received an automated response assigning a case number
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538686August 15, 2023
BACK OVER PREVENTION
The contact owns a 2022 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536295August 3, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
When using the audio system (Apple Airplay, Bluetooth, Sirius Navigation, or FM Radio), the speakers or radio will at some point start to crackle and make noises similar to static noise, like wires sparking. which causes the music to cut out and shut off completely. Our safety is at risk because the noise is very distracting, it is very annoying, it makes me nervous and angry because it becomes unbearable. I have to stop and turn off the car, turn it back on because I can't use music or browser or anything. I took it to the dealer where I bought it and they told me that it was a factory defect due to poorly installed cables. That creak is now constant that the car is barely drivable in those conditions. The equipment has not been inspected. I was never warned about this defect of the car. And I am sure I am overpaying for this car for it to have such a major and obvious issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535759August 1, 2023
VISIBILITY
The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534977July 28, 2023
SERVICE BRAKES, STRUCTURE:BODY, UNKNOWN OR OTHER
Electrical Malfunction along w/Braking Systems. Electrical Malfunction, caused braking failure. Collision avoided by driver. Call not switched over due to being connected w/electrical circuit in braking system. This occurred within 30 days of buying vehicle. Emergency Brake, & Braking, not working causing vehicle to role backwards while parked in flat garage. Tailgate not closing properly. Causing loud noises and banging sound while driving. Driver has read manual & confirmed that it is not closing correctly. It would not let me close through any method in car manual. All of these things are connected electronically & or through the electrical system. The computer system that controls the electrical panel of braking, navigation, calls, radio, etc, & recall says braking system assembled incorrectly, causing electronics failure throughout vehicle & communications systems. Less than 30 days after purchase, want Lemon Law in effect. RECALL WAS NOT DISCLOSED TO ME PRIOR TO PURCHASE! EXTREMELY DANGEROUS! I PURCHASED THIS 6/6/23, WITH APPROXIMATELY 1-10 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534330July 25, 2023
VISIBILITY/WIPER
Regarding NHTSA Recall Number 23V-174 Honda Campaign Number: FE5 Service Bulletin Number: 23-035 On May 1st, 2023, we dropped off our vehicle for service at Rick Roush Honda in Medina, Ohio for the recall noted above. Both side mirrors were replaced per the recall. Upon getting the vehicle back from the service department, we noticed that the driver's side (left) mirror had waves in it that made it look like a 'fun house mirror'. The dealership didn't have an additional mirror on hand, so we drove with this replacement mirror for a week until an additional replacement came in. The second replacement was just as bad as the first. Upon pulling off this mirror, the service department grabbed the first replacement as well as the original mirror and compared all three. The waviness didn't appear in any of the mirrors when they weren't installed, however, upon attaching either of the replacement mirrors to the mirror assembly the waviness returned. The service department then decided to install the original mirror back on the vehicle until they could find out what was wrong with the replacements. It's now been 85 days, and the service manager, [XXX] , hasn't heard back from his contacts at Honda in California. He stated they have had 7 to 8 others with the same complaint and are waiting on resolution for them as well. Honda forums posts show others with the same issues at other dealerships with these mirrors. I contacted Honda Customer Care today (7/25/2023) and they provided case # [XXX] with an initial follow-up date between 2-3 business days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533579July 21, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle constantly activates the collision warning system any time on a 2 lane road and a car approaches the opposite way. The steering wheel shakes and flashes the brake on dash. Not only is it annoying it is dangerous because it catches you off guard nearly cause accidents. I’ve had in for service one dealer said it was bugs on the camera and another told me they would only look at it if I paid $200.00 the vehicle is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533191July 19, 2023
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
The transmission system problem light appeared on the dash, and then the Blind Spot info system problem light appeared as well. The car refused to shift and caused us to pull off the road at night, put the car in park, and turn the car off on a busy road. It is scheduled to be looked at by Friendly Honda in Springfield IL on July 28th 2023 No the vehicle has not be inspected by anyone yet No there were no warning alarms at all prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533250July 19, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle stopped measuring speed accurately, resulting in all safety features and multiple vehicle measurements becoming non functional. The vehicle was towed to Fowler Honda, Norman OK. Diagnostics revealed the sensor bolt had backed out and the sensor had backed out (code C0039-62). The sensor and bolt were installed correctly and all systems functioned again. I was travelling at interstate highway speed of 70 mph when this occurred. The vehicle remained operable, but the alarms, display warnings and lack of accurate speed indication resulted in very confusing and troubled driving until I successfully exited the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533062July 18, 2023
ELECTRICAL SYSTEM, ENGINE
My car is equipped to cut off when you come to a stop. It has failed to restart after taking your foot off the brake a couple of times, and it has been slow to restart many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532949July 18, 2023
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
The contact owned a 2023 Honda Passport. The contact stated that while driving approximately 70 MPH, there was a loud booming sound coming from the passenger’s side front of the vehicle nearby the wheel. The contact lost control of the vehicle, and the brakes failed to stop the vehicle immediately. The contact coasted to the side of the road where the vehicle eventually came to a stop. There were no warning lights illuminated. The vehicle was taken to the dealer who stated that the caliper bolt had detached causing the caliber to fall onto the wheel from the caliper mount. The dealer stated that the bolt was not initially installed correctly during the manufacturing of the vehicle. The vehicle was grounded. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532077July 13, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Driving 65mph on 3 lane highway in l=far left lane in light snow with anti-collision on. Then instantly car auto braked, car slowed dramatically very fast and despite me stepping on gas pedal, car continued at a crawl on major highway. Fortunately no car was close behind or it would have hot me with such rapid decent. I moved to the right shoulder across 3 lanes and car continued to be unresponsive to gas pedal. Honda stated that front camera must have been covered and thus system operated correctly. They did say gas should have responded when I turned the wheel, but it did not. Honda said it won't respond to gas pedal, but this is very dangerous and takes control from driver. The system should be a help but never take control when driver directs otherwise. Had there been more and closer traffic, an accident would have been likely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531966July 13, 2023
EXTERIOR LIGHTING
I was driving down a dark road at night. The vehicle has the auto high beam feature. The high beams never activated while driving. So I am not sure if there is a bad sensor or it is the system. I have seen a lot of complaints about this feature on forums and Facebook pages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531470July 10, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
When I press the brake pedal to start the car (sometimes) it will no go down it is hard. Have to do this 5 times to get the car to start. this has happened numerous time. I brought it to the dealer and they did not find anything wrong 2 or 3 times. I have changed the battery and tried the spare key fob. They both do it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529353June 28, 2023
ENGINE
This happens intermittently since I have owned vehicle. When car is stopped for a light or stop sign the engine idle stop engages. Then the car will not start up again when foot is taken off brake. In fact car automatically switches into neutral and care will not start. I been stranded on busy roads and almost hit twice because of this issue. I also had to purchase a new battery as I was told this is what was the issue by dealership and my battery was out of warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529316June 28, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We drove about 100 miles yesterday. It all happened. False Brake light flash and brake applied because of oncoming traffic. Heavy brake application because of car in the left lane making a turn. Can't tell you how many times I've almost been rear ended, and people blasting their horns at me because this foolish car slams on the brakes for no reason. People think I'm brake checking them. Had 2 Hyundai before this, never encountered this. Honda needs to be forced to fix these issues. There are hundreds of similar complaints in online forum about this problem. This has happened many times, especially on an extended trip, like yesterday, over 100 miles round trip. Dealers do not have a fix for this. Honda needs to be forced to address this and fix all problem vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Passport