Honda Passport Complaints

1,683 consumer complaints on file.

#11556773November 25, 2023
ELECTRICAL SYSTEM
Vehicle was slowing down for a stoplight on a freeway frontage road and the vehicle died. Not able to attempt to start vehicle or put it in neutral. Dealer replaced battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555861November 18, 2023
UNKNOWN OR OTHER
I am constantly hearing a cracking noise through the dash. I thought it was the speaker, but I can hear it even when radio is off. At first it would come and go. Now, it is almost constant. It sounds like there is something rattling against a speaker.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555655November 17, 2023
EXTERIOR LIGHTING
Upon many vehicles flashing headlights coming towards me, and the driver in front of me pulling over, I investigated once I reached my destination. It soon was evident that the water inside my driver's side headlamp had frozen and was creating a prismatic effect and reflecting light all over the road. This created significant safety risks to my family and other motorist. Honda investigated and acknowledged a TSB for water in the headlights due to a manufacturing defect. However the cost of replacement and the availability of a replacement lamp are prohibitive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554453November 9, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise control and Lane keeping assistance warning lights pop-up sporadically on the dashboard. I have had the car serviced at several different Honda dealerships 5 plus times and every time they say that the reason why the warning lights pop up is because the battery is defective. I've only had the car for a couple of months in the battery has been replaced three times. The warning lights on the car and the battery dying and needing to be replaced by AAA and Honda at least three separate times has been a concern for me from the moment I got the car. March of this year. I filed a lemon law complaint with the state of Florida where I purchased sorry where I am leasing the vehicle from but I have relocated to the state of Kansas and have also filed a lemon law complaint with the attorney general in the state of Kansas and I've also contacted Honda America who is the leaseholder. This car is a lemon and I want my money back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553205November 2, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I have twice now attempted to get this recall fixed and the dealer —Ken Garf Honda of Riverdale, Utah— has refused to schedule the appointment within 60 days of being notified. I attempted to schedule the recall repair in July when first notified of the recall and was told they could not schedule it with the parts being ordered. They said they’d order the parts and contact me, but never did. Today at 10:30 a.m. MT I attempted to again schedule the recall repair and they again said it could not be scheduled until the parts are ordered and they gave me an estimated date of when they would get back to me of 90 days from today. I reminded them the law requires it to be repaired within 60 days of notice and they hung up on me. They are now refusing to take my calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551815October 25, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES
See attached document from complainant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551745October 25, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle has a delayed response to accelerate as if the transmission doesn’t want to shift or missing the next up shift. Starting from a stop position you have to press further down on the accelerator to get the vehicle to move which could lead you to accident either hit someone in front of you cause the vehicle lurched forward or possibly hit from the side or rear cause the vehicle won’t accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549953October 14, 2023
ELECTRICAL SYSTEM
The idle stop start stalled the suv at intersection while waiting at light. This has happened multiple times already over the last couple of months. The latest took several repeat attempts to get it started again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549092October 9, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
When the passport is in cruise control I have been driving up a very steep mountain and have had the car slam on brakes with no indication to the cars behind me or me intially causing everyone to come to a halt going up a mountain with a 9% incline. I realize you can adjust the distance but it still gives no warning and it is not as if you are tailo the car in front. I turn in my subdivision daily and if I let off the gas which I have to I the neighborhood and not have to break at five or ten mph something underneath feels as if it is catching like a bike break too close it scrubs. The final thing. I have started the car remotely many times. I have done it twice in parking lots and it has jumped forward . Had someone been in from of the car standing it jumped hard enough to hit someone. Or it the car facing mine had been closer it would have hit that car as well. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548464October 5, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2001 Honda Passport. The contact stated while driving 60 MPH, the vehicle started shaking abnormally. Several unknown warning lights were illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the rear sub frame was extremely rusted. The manufacturer was made aware of the failure and advised the contact to replace the vehicle. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547988October 3, 2023
Other/I am not sure, Carry Handle, Shell, Base
Since this seat is a rotational seat there are two windows on either side of the base that show whether or not the seat is locked. When the window shows green, it is locked and ready to use. When the window shows red it means the seat is not locked, and not ready to use. On one side of the seat the window shows green all the time, even when the seat is very much not locked it shows that it is. This is seemingly a safety concern since the window is there to ensure the safety of the child, and that the seat is ready to be used in a car that is being driven. It works on one side but it is not always convenient to have to walk around to the other side to check and make sure it is operational. I have been advised by CPST's to discontinue use of the seat until I can contact Evenflo but Evenflo is incredibly hard to get ahold of. The seat is available to be inspected upon request. My child could have potentially been in an unlocked seat while driving the vehicle because I almost always put her in on the side that the lock mechanism is broken, and I have no idea how long it has been like that. The seat has not been inspected by anyone yet, I have reached out to Evenflo and am awaiting a response in how to proceed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547093September 28, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
The monocular camera, part 36160-TGS-A13 failed. This camera drives the vast majority of safety features on the Honda Passport. Those affected features include Adaptive Cruise Control, Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, Automatic High Beam Control, and more. This vehicle has not been in a collision or subjected to any reason that would disable the camera. This camera, and apparently a significant number of others of this same model number appear to simply be defective. American Honda (and the dealers) indicate that the part is backordered with no ETA for restock, yet OEM part suppliers have the part readily available for one day delivery at $600. A quick search of the internet reveals this part failure is common, and the dealer response of backorder with no ETA seems to be a standard response. The one dealer I dealt with indicated they are personally handling 2 such cases at this exact moment. Given the more than 1,000 Honda Dealerships in the country, this indicates that it is more than possible that over 2,000 newer model Honda vehicles are driving on the roads throughout the country with the vast majority of their safety features disabled. DTC Code provided by the dealer is U3000-49. The problem has been reproduced and confirmed by Norm Reeves Honda Dealer at their Huntington Beach California location. The resulting component failure causes nearly every warning light on the vehicle to turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546675September 26, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Passport. The contact stated that when the vehicle was shifted into reverse, the back-up camera displayed a rainbow screen, preventing the rearview camera image from being properly displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546317September 25, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
While at a stoplight with traffic behind me, my Honda quit and couldn't be moved out of road, or restarted for service. No warning on dashboard or lights to let me know what problem was. It went through every error in the system! I had to call police to block traffic and call a wrecker to come tow me to AutoZone for a replacement battery. It was the wrecker service that advised it was not the first time he had seen this happen. My car is only 3 years old and did not give a warning, it just stopped in traffic putting me and others in danger. I had unnecessary cost and repairs that should never had to be made. The local police had to use resources that took time away from them as well. This was on a busy Saturday afternoon on a well traveled road. This is NOT in the best interest of the public! Now I have to take time off work to have it looked at with dealer. All this could have been avoided if this technology was not put on the vehicle. I expect better from Honda! My next vehicle will be something without all this unnecessary technology that puts people in danger!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544039September 12, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Passport. The contact stated while reversing, the back-over prevention camera was inoperable. The contact stated that the screen only displayed neon colors but no images. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543783September 11, 2023
UNKNOWN OR OTHER
The auto engine idle stop is experiencing issues. Sitting a a light the system with the auto engine idle engaged, the system did not turn the car back on. The dash board lights all flickered and the doors lock went on and off. Also the car appeared to put itself into neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543278September 7, 2023
POWER TRAIN
The contact owns a 2021 Honda Passport. The contact stated that on numerous occasions while driving at undisclosed speeds and making left or right turns, the vehicle independently decelerated. The contact stated that the engine revved, and the RPMs increased; however, the vehicle failed to respond with the accelerator pedal depressed. The contact turned off and restarted the vehicle for the vehicle to return to normal operation. No warning light was illuminated. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened; however, the contact was recently informed that the case was closed. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542591September 5, 2023
BACK OVER PREVENTION, POWER TRAIN
The contact owns a 2019 Honda Passport. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle inadvertently shifted from drive to neutral and the vehicle stalled. No warning light was illuminated. The contact stated that he was able to restart the vehicle. The vehicle was taken to the dealer where the failure could not be duplicated. The contact stated that he was advised by the dealer to replace the battery; however, the failure recurred. The vehicle was not repaired. Additionally, the contact stated that the rear-view camera screen intermittently illuminated and displayed a blank screen. The manufacturer was notified of the failure and the contact was provided a case number and advised to take the vehicle to the dealer. The failure mileage was approximately 50,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542044September 1, 2023
TIRES
Tire sidewall separation. Tire manufacturer has recalled other tires with different mold numbers for this exact same issue but this tire isn't included in recall but has now shown the same issue. This could have caused a catastrophic blowout failure had I not caught.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540355August 23, 2023
SUSPENSION
Rear tires wearing out inside prematurely due to wheel alignment got off, install all new tires and did wheel alignment and found out that camber adjustment required to fix the issues but repair shop and even Honda dealer can’t adjust camber settings since camber is not adjustable in 2019 Honda passport. Honda dealership told me to go somewhere else and have them install aftermarket camber adjustable kit? Totally unacceptable. If can’t fix this problem then my tires will wear out prematurely again. Honda should recall this and have it replace with adjustable camber.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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