Honda Passport Complaints

1,683 consumer complaints on file.

#11513394March 23, 2023
ELECTRICAL SYSTEM, ENGINE
With the Idle-Stop activated, the engine shut down while stopped at a red light. However, when I disengaged the brake and tried to push the gas pedal to start, the car did not restart. It went "dead." I had to attempt to restart the car, and it took multiple attempts to get it to restart. I ultimately had to put the vehicle in park and then re-start the engine manually once the 2020 Passport "re-set" itself. This was dangerous, as I was in a very active intersection at dusk/night and the Passport became hard to see as the electrical system + engine shut down and would not restart promptly with cars trying to go through the green light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512793March 20, 2023
AIR BAGS
I was rear-ended by a car going 60-70 mph, and no airbags went off causing me and my passenger to take all the impact, and have a hurt back following the incident.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11511964March 15, 2023
SEAT BELTS
The contact owns a 2021 Honda Passport. The contact stated that while driving at low speeds, crossing an intersection, crashed into the rear wheel of an unknown vehicle. The seat belt fractured. There were no warning indicator lights illuminated. The air bag deployed. The contact sustained bruises and bumps and medical attention was provided. A police report was filed. There were no reports of a fire. The vehicle was towed to a towing lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 7,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11511180March 10, 2023
ELECTRICAL SYSTEM, ENGINE
This has been happening from the beginning of ownership. There was a recent recall but it DID NOT fix the problem. I come to a stop, and then start to go and my car stalls out for a second and then restart. Every time I took it in to the service center, they said they can't recreate it and there's nothing wrong. As it stalls, the "collision mitigation system" warning light comes on. I have almost been rear-ended many times and it's really scary. You can see all the complaints online for this same problem but Honda is not acknowledging the problem. Someone is going to get seriously hurt. The contact stated that Honda told them to get a video of the failure happening but the failure occurs unexpectantly and while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509286February 27, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Honda Passport will trigger false forward collision alarms randomly, and for no reason. As the BRAKE warning appears, the steering wheel vibrates. This happens for no apparent reason. It is distracting and if the brakes apply, very dangerous. My dealership says this is normal. It is not normal or safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505955February 7, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
On 01/24/2023 with IdleStop engaged car stalled on busy intersection during rush hour and couldn't be restarted. Since Honda vehicles don't have a shift interlock anymore we couldn't move vehicle since it automatically went into "Park". Car is currently at the dealer who is unable to do repairs due to lack of ECU modules.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505568February 4, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
With auto stop/start disabled as this feature regularly fails, stopped to turn left and car shifted itself into neutral, could not be shifted into drive or restarted for a few minutes despite multiple attempts. If car had auto stop start feature engaged, this often happens, which has been reported, but this time it happened without that feature on. Luckily we were turning from a parking lot so did not hold up traffic or have risk of being hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503508January 24, 2023
ENGINE
The engine idle at stop function is not operating properly. The on/off switch only works some of the time, so I cannot control the function. It seems to turn off and on at random. When in stop and go traffic for any length of time where I need to edge forward every moment or so, the car is hesitating while the engine re-starts. I get honked at and am worried I'll get bumped from behind while waiting for the engine to turn on and be responsive. I cannot get the function to turn off when I need it to for my sense of safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503190January 23, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle fails to start intermittently after short stops. Needed jump start after it goes into accessory mode. Battery and charging system are good (12.6/14.1 volts). Battery is new, was replaced 10/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503202January 23, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On several occasions engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. Car shifts itself into Neutral and cannot be restarted by pressing Start button. It required jump was required for the vehicle to restart once. Usual work around posted by Honda is to put car in Park and then attempt to press Start button. Crash was avoided once in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502532January 18, 2023
ELECTRICAL SYSTEM
I am reaching out to you because I have no options further and am very frustrated with this never ending problem going on with the electrical system in my vehicle. I leased this vehicle brand new in August of 2020, starting in February 2021 started coming across this persistent problem with the Infotainment system where it will shut off unexpectedly followed by loud crackling and popping noises that emit from the speakers. It is a safety issue because it seems to affect other systems in the vehicle that make warning sounds say if someone is in a blind spot as well as being an overall distraction especially if I am using the vehicle for directions. The noises are very loud and distracting and there is no fix other than pulling my vehicle over and shutting it off waiting for a few minutes and rebooting everything and even then the problem can reoccur. I have taken my vehicle into my local Honda Dealership multiple times for the last 3 years now for the same problem occurring over and over and Honda doesn't seem to have an actual permanent fix for this problem. Just in the last year for example I have taken the vehicle in for maintenance on these dates 05/24/2022, 09/23/2022, 10/05/2022 and most recently on 01/12/2023. There seems to be no end in sight regarding this problem and a quick search on the internet will show that a multiple amount of people across the country are experiencing this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502271January 17, 2023
ELECTRICAL SYSTEM, ENGINE
At a stop light, the auto engine idle kicked in. When the light turned green, and I took my foot off the brake pedal, the engine did not stop. I put the car in park and tried to restart. It would not restart at all. I was there for at least 15 minutes trying to turn the car back on and off. It finally did start but caused lots of traffic and was dangerous for everyone. This should not be happening to a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500844January 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On October 29, 2022, the CMBS emergency braking system slammed the brakes on for no obvious reason. This happened at least four or five times while traveling eastbound on I-40 in AZ. There were no cars in front of or changing into my lane. After it happened a few times, I called the dealer RSM Honda in Rancho Santa Margarita, CA, where i service the car to see if i could turn it off. They suggested reducing the sensitivity, which I did. After changing the sensitivity, I still experienced two or three more incidents of surprise emergency braking for no reason. After the fifth or sixth incident, I pulled over and searched a pdf copy of my owners manual and found a way to turn off the CMBS with a button on the dash. This worked to stop the braking incidents, but I had to do it over again every time I restarted the engine after stopping for gas, etc. This scared me and was dangerous as this would happen while i was going 70 mph. I think every instance occurred while I was passing a "big rig", but I was never in the same lane as the truck. Sometimes it was on a very gentle curve, but other times we (truck and I) were both going straight down a straightaway. I had done similar trips previously in February, June, and July without having this issue, but had it happen multiple times on my October trip as described above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499256December 28, 2022
POWER TRAIN
This car accelerates when down shifting in mid to higher gears. We were in the snow on a steep decline and when I downshifted into 4th gear the car immediately accelerates ( Not Coasted ) but accelerated increasing my speed before finally downshifting. It is also having similar issues with the 7th, 6th, and 5th gears. We lost traction immediately after shifting when the car accelerates and I have no drought that we would have crashed if we were approaching or in a turn at the time. 12/28/22 I spoke with the dealer today and he was aware of other complaints. I made an appointment to have them check it out tomorrow 12/29/22. I have repeated this issue multiple times and plan to show them. This also happens every time you downshift into 4th gear etc on dry or wet pavement, even on flat surfaces.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498892December 26, 2022
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
We were driving at 55mph and every warning light came on. It quickly decelerated to 20mph then wouldn't shift from first gear. We were in an area where there was no places to pull over. We pulled over and the car wouldn't shift from park. We were told to let it sit 15min then try again. After 20 min the car worked normally. The computer system deletes all the errors once it sits. The dealership says there is nothing wrong. This is the 2nd time it's done it. We were told to check the battery. It's new and we do not trust this vehicle. If it does it on the freeway it would be catastrophic. Honda needs to fix this problem. The crash avoidance also says to brake at every car in the opposite lane. I purchased a code reader to try and save all the codes when the car acts up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498755December 24, 2022
ENGINE
I am writing to make you aware of an alarming incident that happened with our 2021 Honda Passport this fall. My wife backed out of the garage and was in our driveway when the vehicle engine suddenly turned off and a message appeared on the entertainment display. It said that the antitheft system had lost power and that the power button needed to be pushed to restore it. She finally got the car to start by pushing the “volume” button, NOT the power (engine on/off) button. The message disappeared. If this would have happened while actually on the road, there could have been serious consequences. Can you image your vehicle suddenly shutting off on a highway? About a two months later, I also received the same message when driving through my subdivision, but the engine did not shut off. I immediately took the vehicle a local Honda dealer who tested the battery (the original battery – just about to turn two years old) and found that it needed to be replaced. There was no indication that it was going bad prior to these incidents. As I stated earlier, it is the first scenario that is a red flag. Why did the engine shut off? Have other Passport or Honda owners had a similar experience? I thought you should know what happened to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497472December 14, 2022
ELECTRICAL SYSTEM, ENGINE
Several times, the car shuts off at stop lights or stop signs. It has a feature that is supposed to save gas and put it into low power mode. But sometimes, especially if I take my foot off the break and press on the gas too quickly, the car completely shuts off and goes into neutral. This is VERY dangerous. Once I was on a hill when this happened and the car began rolling down and I nearly hit another vehicle. I have seen hundreds of other such complaints on the Honda Pilot. This is it's cousin, the Honda Passport and likely has the same power failure. Honda needs to recall these immediately before someone gets hurt. (It may also be related to the distance calculator being incorrect on my car. It often says I have over 1,000 miles left on my single tank.) There is for sure something wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497298December 13, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Forward collision warning alert (Brake) warning triggers frequently when opposing traffic is present. Sometimes the brakes apply that has led to several near miss collisions from being rear ended. The blind spot warning false triggers during wet conditions. Both of these items are distracting and first is dangerous. The two different dealers I have contacted are aware of these issues and have stated that Honda has no solution. One of the dealers said they could check/adjust the radar for $270 but may not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496899December 10, 2022
SERVICE BRAKES
Pulling into home garage vehicle suddenly surged forward. Brakes were applied and the brake peddle went to the floor and did not engage brakes to stop the Passport. Effects were the Passport crashed into a refrigerator we had there to handle over flow and crushed the refrigerator and knocked a hole in the wall of the garage. No warning or alarms sounded which Honda said does not happen at low speeds. Took Passport to local dealer. They kept it for 1 week and just drove it around trying to see if it would replicate what had happened. It did not replicate what happen insinuated that it must not have happen the way we reported it. Gave them internet copies of similiar reports that had occurred to same make and model . They gave us 2 choices go into another lease (which would go from 350 a month to 565 a month with no proceeds from present lease. We brought the passport home. turned over to our insurance. $ 4365.00 damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11496485December 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The cmbs keeps flashing the brake warning light when I’m changing lanes to a center turn lane. This happens at least 2-3 times weekly. I’ve also had it brake going through a stop light when no one was in front of me and almost got me rear ended. I have not taken it to a dealer or shop to have them reproduce it because I know there’s nothing they will do to fix it so I’m not going to waste the money until I know it will be fixed by taking it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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