Ford Freestar Complaints

2,533 consumer complaints on file.

#10501930March 7, 2013
SEATS
I HAVE A 2005 FORD FREESTAR AND NOTICED THE THIRD SEAT CAME LOOSE. WHEN I LOOKED INTO IT I FOUND THAT THE WHEEL WELL AROUND THE REINFORCEMENT PLATE HAD RUSTED COMPLETELY OUT ON THE DRIVER SIDE FOR FEAR OF THIS BEING A COMMON PROBLEM AND THE FACT THAT THE THIRD SEAT IS MOSTLY USED BY CHILDREN I DECIDED TO REPORT IT. IT APPEARS TO ME THAT THE PLATE ON THE OUT SIDE MUST NOT SEALED AFTER BEING WELDED TOGETHER ALLOWING RUST TO START FORMING IMMEDIATELY AFTER VEHICLE WAS PUT INTO SERVICE BY MANUFACTURER. I HAVE PICTURES OF THE WHEEL WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502881March 7, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
LETTER FROM SENATOR CORYNYN ON BEHALF OF CONSTITUENT REGARDING HER 2004 FORD FREESTAR THAT LOST POWER, AND RECEIVE AN ALERT REGARDING HER RECALL NOTICE 11525 (TORQUE CONVERTER), AND BELIEVES SHE SHOULD BE REIMBURSE FOR HER PAYMENTS. *SMD THE CONSUMER STATED SHE SUBMITTED HER ORIGINAL RECEIPTS FOR REIMBURSEMENT, BUT SHE ONLY RECEIVED $50.00. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE TOWING AND DIAGNOSTIC CHARGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502020March 7, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) VEHICLE SPEED CONTROL THE PCM SHORTED OUT BECAUSE IT GOT WET THROUGH THE COVER OF THE HOOD. THIS APPEARS TO BE A RELATIVELY WIDE-SPREAD PROBLEM AND IF NOT ADDRESSED AND REPAIRED CORRECTLY, IT COULD HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501541March 5, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR. CONSUMER REQUESTS REIMBURSEMENT FOR TORQUE CONVERTER RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED A CALL FROM THE DEALER INFORMING HIM, HE COULD BRING THE VEHICLE IN, TO HAVE THE TORQUE CONVERTER REPLACED. THE CONSUMER STATED IN JUNE OF 2008, A FEW MONTHS AFTER THE THREE WARRANTY HAD EXPIRED. HE EXPERIENCED A SUDDEN LOSS OF ENGINE POWER WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION, AND IT WAS DETERMINED THE TORQUE CONVERTER HAD FAILED. THE CONSUMER PAID $ 2761.17 TO HAVE THE TORQUE CONVERTER REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501430March 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN). THE CONTACT STATED THAT AFTER THE REPAIR WAS PERFORMED WHILE DRIVING APPROXIMATELY 35 MPH, SHE HEARD A LOUD RATTLING NOISE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED TRANSMISSION FLUID WAS LEAKING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TORQUE CONVERTER HAD CAUSED DAMAGE TO THE TRANSMISSION. THE TRANSMISSION WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 155,452.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501208March 4, 2013
STRUCTURE, WHEELS, SEATS, SUSPENSION
THE PROBLEM IS THE SAME THAT IS DESCRIBED IN EA12003. THE ATTACHING BRACKET FOR THE REAR SEAT FELL OUT WHILE THE SEAT WAS FOLDED INTO THE FLOOR. IT BECAME LODGED IN THE INNER PORTION OF THE REAR WHEEL ASSEMBLY. IF THIS WOULD HAVE HAPPENED AT HIGH SPEEDS, SOMEBODY COULD HAVE EASILY BEEN KILLED, BY THE REAR WHEEL BECOMING RESTRICTED OR THIS HEAVY PLATE BOUNCING DOWN THE ROAD AT ANOTHER VEHICLE. THE BRACKET IS A U BRACKET ATTACHED TO A PLATE THAT IS WELDED FLUSH TO COMPRISE PART OF THE WHEEL WELL. TO TEMPORARILY KEEP FROM LOSING THE BRACKET, I HELD THE BRACKET IN PLACE WHILE SETTING THE SEATS UPRIGHT AGAIN SO THAT THE SEAT ITSELF IS HOLDING THE BRACKET IN. THERE IS NOW WATER FROM THE ROAD GETTING UP INTO THE PASSENGER COMPARTMENT. I HOPE THAT FORD ISSUES A RECALL OR OFFERS A BOLT ON REPLACEMENT SOON. I'VE BEEN MOSTLY HAPPY WITH THIS VEHICLE OTHERWISE. (THERE ARE NO OTHER PRICES RUSTING OR FALLING OFF OBVIOUSLY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501681March 1, 2013
FUEL SYSTEM, GASOLINE
FAULTY FUEL SYSTEM VENT CAUSES GASOLINE TO SPRAY OUT WHEN FILLING UP. ADDITIONALLY A HISSING SOUND IS HEARD WHEN OPENING THE GAS CAP, INDICATING THAT THE GAS TANK PRESSURE IS HIGH DURING NORMAL OPERATION. SEVERE FIRE HAZARD; LEAKED GASOLINE MAY CAUSE FIRE AND/OR EXPLOSION. THERE ARE SEVERAL SIMILAR COMPLAINTS FOR THIS MODEL VEHICLE LISTED IN THE NHTSA DATABASE, SO IT NEEDS TO BE INVESTIGATED. THE ISSUE IS LIKELY TO HAVE BEEN HAPPENING BEFORE LISTED TIME AND MILEAGE; OBSERVED ALMOST IMMEDIATELY AFTER I RECEIVED VEHICLE FROM PREVIOUS OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500750February 28, 2013
POWER TRAIN, ENGINE
MY HUSBAND AND 5 PASSENGERS WERE TRAVELING HOME AT NIGHT FROM MY SON'S HOCKEY GAME ( 2 HOURS AWAY) WHEN THE CAR FELT LIKE IT WAS SENT INTO NEUTRAL. COULD NOT GO FORWARD OR REVERSE. THANKFULLY THEY WERE ABLE TO COAST SAFELY TO A STOP. THEY WERE STRANDED AND HAD TO FLAG DOWN HELP. THE TORQUE CONVERTER WAS TOTALLY STRIPPED OUT WHICH RESULTED IN A REPAIR BILL OF $902.00. ( NOT TO MENTION THE COST OF TOWING) I FOUND OUT THAT THE 2004 AND 2005 FREESTAR TORQUE CONVERTERS WERE ON RECALL. WHY WERE THE 2006 MODELS NOT INCLUDED IN THIS? I WAS TOLD THEY HAVE THE SAME TRANSMISSION AND SUCH. I WILL BE HOLDING ONTO MY RECEIPT IN HOPES THAT WE CAN BE REIMBURSED FOR THIS MAJOR INCONVENIENCE AND SAFETY ISSUE. THIS COULD HAVE BEEN A BAD SITUATION HAD THEY BEEN ON A FREEWAY. I AM HOPING THAT FORD WILL RECOGNIZE THAT THE 2006 MODELS SHOULD BE INCLUDED ON THIS RECALL. IF NOT.... THE NEXT BREAKDOWN, ACCIDENT, INJURY OR DEATH COULD BE ON YOUR SHOULDERS. SORRY FOR THE RANT BUT I AM FRUSTRATED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500648February 27, 2013
ELECTRICAL SYSTEM, POWER TRAIN
TOOK VAN IN TO TRANSMISSION REPAIR SHOP BECAUSE EVEN THOUGH FORD REPLACED THE TORQUE CONVERTER ON THE RECALL THE TRANSMISSION STILL SLIPPED. WHEN REPAIR WAS COMPLETED WE WENT AND PICKED UP OUR VAN ON THE WAY HOME IT DIED AND ALL THE LIGHTS WERE GOING CRAZY. SHOP TOWED BACK TO THEIR SHOP. THEY WENT THROUGH VAN AND FOUND THE COMPUTER WAS SATURATED WITH WATER. WE WERE TOLD NEED A NEW COMPUTER AND NEW WIRING HARNESS AND THIS HAS BEEN A KNOWN ISSUE WITH FORD WITH THEIR COMPUTERS GETTING WET. NOW WE ARE OUT 2600 AND STILL DON'T HAVE A CAR. IF THIS IS A KNOWN ISSUE WHY ISN'T FORD DOING ANYTHING TO FIX THE ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500461February 26, 2013
ELECTRICAL SYSTEM, ENGINE
CPSC#I1320440. 2004 FORD FREESTAR. CONSUMER STATED AFTER DRIVING THE CAR IN THE RAIN, A FEW DAYS AFTERWARDS THE VEHICLE SPURTS AND SHAKES VIOLENTLY. *LN THE CONSUMER ALSO STATED THE CHECK ENGINE LIGHT WOULD COME ON AND FLASH. THE VEHICLE ALSO JUMPED WHEN ACCELERATING AND VIBRATED WHILE AT A STOP. THE CONSUMER STATED AS SOON AS SHE DROVE THE VEHICLE IN THE RAIN, THE PROBLEM STARTED AGAIN. THE VEHICLE THEN STALLED WHILE IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500016February 25, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE CAME TO A COMPLETE HALT WITHOUT ANY WARNINGS AND THERE WAS A SUDDEN INCREASE OF ENGINE RPM. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499861February 24, 2013
STRUCTURE:BODY, ENGINE, ELECTRICAL SYSTEM
2004 FORD FREESTAR SES I CHANGED THE REAR BRAKES ON 1/20/2013 NOTICED THE LEFT REAR WHEEL WAS RUSTING OUT. TODAY 2/24/2013 WENT TO INSTALL A CAR SEAR & NOTICED THE BENCH SEAT IN THE BACK WAS ROCKING SLIGHTLY. THE ANCHOR POINT ON THE LEFT REAR IS RUSTED OUT AND MOVING. UPON INSPECTION I NOTICED THAT I CAN SEE DOWN TO THE GROUND WHERE THE ANCHOR POINT HAS RUSTED OUT. I HAVE HAD TO REPLACE NUMEROUS PARTS ON THIS VAN OVER THE LAST TWO YEARS. TO DATE I HAVE REPLACED: 3 IGNITION COILS, (THIS IS THE MAIN PROBLEM WHENEVER HEAVY RAIN OR SNOW HAS HAPPENED AND I START TO THROW MISFIRE CODES), 3 CAMSHAFT POSITION SENSORS, 2 DRIVER SIDE WINDOW CONTROLS & MOTORS, (THE WINDOW DOESN'T WANT TO WORK HALF THE TIME SO WE LEAVE IT CRACKED OPEN WITH THE RAIN GUARDS), AN EGR VALVE, AND A CLOCKSPRING. I HAVE NEVER HAD SO MANY PROBLEMS WITH THIS VEHICLE IN SUCH A SHORT AMOUNT OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499739February 23, 2013
POWER TRAIN
AFTER YEARS OF PROBLEMS, PREVIOUS POSTINGS ON THIS SITE, AND 3 PCMS LATER... THE STORY CONTINUES: OUR VAN HAS BEEN IN THE SHOP 5 TIMES WITHIN ~ 4-5 WEEKS, AND THE DEALERSHIP KEEPS WORKING TO SEAL THE PCM UNIT. THE UNIT WAS SEALED BY FORD WITH STANDARD MODULE SEALS, GREEN EXPANDABLE FOAM, ETC., BUT WATER STILL GOT INTO THE COMPUTER HOUSING. DURING RESEARCH ON THE FREESTAR'S COMPUTER PROBLEMS, I READ ABOUT THE CLIP SLOTS (WHERE THE PCM FITS INTO THE VAN) PROVIDING A MEANS OF WATER INTRUSION ALSO, SO THEY TOOK IT OUT AGAIN AND SEALED THOSE. I GOT THE VAN OUT OF THE SHOP, AND THE NEXT DAY THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT BY AN AUTO PARTS PLACE FOR A SCAN, AND IT SHOWED A PCM PROBLEM. (THE GUY AT THE AUTO PARTS STORE SAID HE HAD A 2005 FREESTAR, AND HIS PCM HAD SHORTED OUT ALSO FROM WATER DAMAGE.) AT LEAST, THIS TIME A CODE WAS GIVEN! GENERALLY, CODES ARE NOT GENERATED SINCE THE MALFUNCTIONING COMPUTER IS THE CODE GENERATOR. I DON'T KNOW IF ANOTHER PCM HAS SHORTED OUT IN OUR VAN, OR IF WATER HAS ONCE AGAIN SEEPED INTO THE UNIT. THE WET WINTER IN GEORGIA HAS PRACTICALLY RENDERED MY VAN USELESS FOR THE PAST COUPLE OF MONTHS. THE VAN IS TRULY A "FAIR WEATHER" VEHICLE. TO FIND MORE INFORMATION ON THIS ISSUE, GOOGLE "2005 FORD FREESTAR PCM WATER INTRUSION" OR VISIT ANY OF THE AUTO SAFETY SITES ON-LINE SUCH AS NHTSA OR ARFC.ORG. I AM CURRENTLY SEEKING LEGAL COUNSEL REGARDING THIS ISSUE, SINCE FORD HAS FAILED TO TAKE RESPONSIBILITY FOR THE PROBLEMS. UNFORTUNATELY, PCM ISSUES HAVE OFTEN REMAINED UNDETECTED DUE TO THE LACK OF CODE INDICATIONS. (IT TOOK ALMOST 2 YEARS FOR ONE OF MANY MECHANICS TO DIAGNOSE OUR FREESTAR'S ISSUES, AND THAT WAS A RESULT OF ON-LINE RESEARCH.) PCM WATER INTRUSION PROBLEMS USUALLY ARE MANIFESTED AS TRANSMISSION OR ENGINE ISSUES SUCH AS NO REVERSE, ERRATIC GEAR CHANGES, RPM "REVS", OR OTHER UNEXPLAINED OCCURRENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499746February 23, 2013
POWER TRAIN
MY VEHICLE WAS IN THE PARK POSITION AND WHEN I PROCEEDED TO DRIVE IT STARTED HESITATING AND WOULD NOT PICK UP SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499681February 22, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, STRUCTURE:BODY
SEVERE RUST ISSUES PLAGUE THE FRAME, JACK POINTS, AND REAR FRAME (SPARE TIRE STORAGE AREA). THE SPARE TIRE WHEEL LOOKS AS IF IT HAS NEVER HAD PAINT ON IT THERE IS SO MUCH RUST. WE JUST PURCHASED THE VEHICLE A FEW DAYS AGO AND ARE CURRENTLY WORKING WITH THE FORD DEALER TO HOPEFULLY GET THE PROBLEM CORRECTED. WE DID NOT REALIZE THE SEVERE RUST ISSUES PRIOR TO PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499161February 20, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
2006 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TRANSMISSION MALFUNCTION. *SMD THE CONSUMER STATED THE VEHICLE SLOWED TO A STOP, IN THE MIDDLE OF THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499251February 19, 2013
ENGINE AND ENGINE COOLING
WHEN THE VEHICLE IS WET THE SYSTEM SEEMS TO SHORT CIRCUIT ITSELF. IT CAUSES IT TO SHIMMY AND SHAKE AND IT WONT ACCELERATE. WE NOTICED IT SEVERAL TIMES AND TOOK IT IN WHERE WE WERE TOLD IT WAS THE CAMSHAFT SENSOR BUT AFTER HAVING IT REPLACED TWICE IT IS STILL HAVING THE ISSUE. THE CHECK ENGINE LIGHT IS CONTIGUOUSLY ON AND IT BLINKS ERRATICALLY WHEN EVER ANY WATER IS PRESENT. I'VE BEEN TOLD THE SENSOR CAN GO FAULTY DO TO A COIL ISSUE ALLOWING WATER TO LEAK ON THINGS IT SHOULDN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498465February 18, 2013
POWER TRAIN, ELECTRICAL SYSTEM
THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD WITH MY WIFE DRIVING AND TWO CHILDREN IN THE CAR. LUCKILY NO ONE WAS INJURED, MY WIFE WAS ABLE TO COAST THE VEHICLE OUT OF HARMS WAY. THIS COULD HAVE BEEN SO MUCH WORSE HAD SHE BEEN PULLING OUT INTO TRAFFIC OR MERGING ON TO THE INTERSTATE. THE PROBLEM IS THE PCM MODULE HAS BEEN GETTING WET, FORD KNOWS OF THIS PROBLEM AND EVEN CREATED A SERVICE BULLETIN ABOUT IT. AT THE VERY, VERY LEAST I WOULD HAVE THOUGHT FORD WOULD HAVE CONTACTED THE VEHICLE OWNERS TO MAKE THEM AWARE THAT A SERIOUS ISSUE LIKE THIS EXISTED. THIS HAS THE POTENTIAL TO HAVE GRAVE CONSEQUENCES FOR INNOCENT FAMILIES OWNING THESE VEHICLES. IT IS MY OPINION THAT VANS IN PARTICULAR SHOULD BE SCRUTINIZED A LITTLE MORE CLOSELY DUE TO THEIR INTENDED AUDIENCE, SOCCER MOMS HAULING AROUND THE MOST VALUABLE POSSESSION OF THAT FAMILY, THEIR CHILDREN. IT IS BEYOND ME HOW AUTOMAKERS CAN PUT UNSAFE VEHICLES LIKE THIS ON THE ROAD AND THEY ARE NOT FORCED TO REPAIR ISSUES LIKE THESE WHEN THE OWNERS AND THEIR FAMILIES ARE AT RISK. THIS IS MY SECOND BUT SEPARATE COMPLAINT I LODGED AGAINST FORD ABOUT THIS VEHICLE. THE FIRST ONE WAS IN 2008 OR 2009 WHEN THE TORQUE CONVERTER FAILED WITHOUT WARNING, LEAVING THE VEHICLE LIFELESS IN THE MIDDLE OF THE ROAD. THIS VEHICLE SHOULD BE DEEMED UNSAFE FOR THE ROADS AND FORD SHOULD BE FORCED TO HAVE A FAIR BUY BACK PROGRAM FOR THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498310February 15, 2013
SEATS, STRUCTURE:BODY
AS STATED WITH OTHER 2004 FORD FREESTARS, REAR RUST ON DRIVERSIDE REAR, REAR SEAT WILL NOT LOCK BECAUSE THE SAFETY LOCK IS RUSTED AWAY, NOT SAFE TO ANY PASSENGER TO SIT THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498109February 14, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE TRANSMISSION SUDDENLY PULLED THEN THE ELECTRICAL SYSTEM FAILED. THE VEHICLE ENGINE WAS STILL RUNNING BUT THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE VEHICLE WAS AWAITING DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 103,218.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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