Ford Freestar Complaints

2,533 consumer complaints on file.

#10510483May 3, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
THE CAR WOULD START THEN STALL. I WOULD BE DRIVING AND IT WOULD JUST SLOW DOWN LIKE NO GAS GETTING INTO ENGINE AND STALL OUT . I TOOK IT TO FORD DEALER (CREST FORD CENTERLINE MICHIGAN) THEY RAN IT ON A SCOPE. TOLD ME I NEEDED TURBINE SHAFT SPEED SENSOR. THEY REPLACED IT AND CALLED TO SAY MY VEHICLE WAS FINE AND READY TO GO. I PICKED UP CAR ON MONDAY EVENING AND ON WEDNESDAY CAR HAD TO BE TOWED BACK TO THE DEALER. CAR WOULD START BUT WOULD NOT DRIVE. FORD COULD NOT FIND PROBLEM AND FINALLY I CALLED A FRIEND TO ASK FOR A SOLUTION. BECAUSE OF ALL THE ISSUES WITH THE PCM AND HIS EXPERTISE I CALLED MY FORD ADVISOR [XXX] AND TOLD HIM TO CHECK THE PCM FOR WATER DAMAGE. HE CALLED ME BACK SHORTLY AND SAID THEY FOUND THE WATER DAMAGE. THIS IS A VAN MADE VERY WRONG WITH A DESIGN SO THAT YOUR WINDSHIELD LETS WATER FLOW ONTO THE COWL AND THEN DAMAGES THE BRAIN FOR THE CAR. I NOW HAVE TO PAY 1000.00 TO FIX A MISTAKE FORD MOTOR CREATED. THIS IS A PROBLEM FOR EVERYONE WHO OWNS THIS VEHICLE. I HOPE FORD FIXES IT ON A RECALL BEFORE SOMEONE DIES. I FEEL AS A CONSUMER I SHOULD NOT HAVE HAD TO GO FIGURE OUT WHATS WRONG WITH MY CAR ON MY OWN. FORD MECHANICS SHOULD KNOW AND BE EXPERIENCED. THIS WILL BE MY LAST FORD WITH THE WAY THEY HANDLE THEIR CARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510098April 30, 2013
POWER TRAIN
TRAVELING ON HIGHWAY AT 70 MPH WHEN WITHOUT ANY WARNING LOST ALL POWER. COASTED TO STOP AND HAD NO GEARS FORWARD OR REVERSE. NO PRIOR NOISES, WARNING LIGHTS OR ANY INDICATION OF PROBLEMS. VERY DANGEROUS SITUATION. HAD I BEEN PASSING IT COULD HAVE BEEN TRAGIC. TORQUE CONVERTER IS COVERED UNDER RECALL BUT DEALERSHIP I HAD VEHICLE TOWED TO STATED FROM THEIR DIAGNOSTICS AND DISCUSSIONS WITH FACTORY THE PROBLEM WAS NOT THE TORQUE CONVERTER. I AM HAVING THEM INSTALL REBUILT TRANSMISSION FOR $4,185. THERE ARE MANY SIMILAR COMPLAINTS ON VARIOUS WEBSITES, INCLUDING THIS ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509859April 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE RPM IN THE TACHOMETER FLUCTUATED RAPIDLY AND THE ENGINE REVVED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE RECALL REPAIR FOR NHTSA CAMPAIGN ID 12V006000 (POWER TRAIN: TORQUE CONVERTER MALFUNCTIONS) WAS PERFORMED. THE FAILURE RECURRED EVERY TIME THE CONTACT DROVE THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000. THE CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509884April 29, 2013
ELECTRICAL SYSTEM
WHILE DRIVING TO TAKE MY HUSBAND TO WORK IN THE RAIN MY WIPERS BEGAN TO SLOWLY LOSE POWER AND SLOW DOWN, THEN MY RADIO SHUT OFF, MY HEAD LIGHTS BEGAN TO TURN OFF THEN OFF THEN THEY LOSS POWER, FINALLY MY DASHBOARD BEGAN TO HAVE THE OIL LIGHT AND ABS LIGHT AND EMERGENCY BRAKE LIGHT COME ON, THEN THE BATTERY LIGHT TURNED ON I TOOK IT TO A MECHANIC AND THEY SAID IT SOMETHING ELECTRIC AND MAYBE THE PCM I CONTACTED FORD AND THEY SAID THEY HAVE NO RECALL FOR THAT AND CAN'T HELP ME UNLESS I WANT TO PAY OUT OF POCKET. MY MECHANIC ALSO SAID THEY HAVE SEEN MANY OTHER FORD FREESTARS WITH THIS PROBLEM AS THE VAN WAS MADE THAT THE PCM IS LOCATEDWHERE WATER COMES IN WITH RAIN AND RUINS THEM. WE ARE AFRAID THAT AN ELECTRIC PROBLEM MAY CAUSE A MISFIRE AND EVEN A FIRE TO THE VEHICLE.THIS IS MY ONLY VEHICLE I HAVE AND STRONGLY DEPEND ON IT SINCE I AM 6.5 MONTHS PREGNANT AND HAVE A 2 YEAR OLD AND AM AFRAID OF BEING STRANDED SOMEWHERE WITH HIM. HAD I KNOWN THAT THIS CAR WAS SO UNRELIABLE AND IRRESPONSIBLE FOR THEIR MISTAKES AND UN WILLING TO HELP, I WOULD OF PURCHASED A FOREIGN CAR WITH BETTER WARRANTY AND QUALITY AS WELL AS BETTER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509748April 27, 2013
POWER TRAIN
MY WIFE WAS DRIVING KIDS TO SCHOOL ON THE HIGHWAY AND WITHOUT WARNING THE CAR VIBRATED EXCESSIVELY AND DIED. THERE WERE NO INJURIES ALTHOUGH ALL WERE VERY SHAKEN. I HAD THE VEHICLE TOWED TO JACKSON FORD WHERE THERE WAS A RECALL ON THE TORQUE CONVERTER. JACKSON REPLACED THE TORQUE CONVERTER AND TEST DROVE THE VEHICLE. THEY CONTACTED ME TO TELL ME THAT THE RECALL WORK WAS COMPLETE AND THAT THEY HAD ANOTHER REPAIR FOR A CAM POSITIONER TO DO BUT THEY HAD TO ORDER THE PART. THE NEXT DAY I WAS INFORMED THE PART HAD CAME IN BUT AS THEY WERE PULLING THE VEHICLE IN THE SHOP IT LOST FORWARD MOVEMENT AGAIN. I ASKED THEM IF THEY WERE GOING TO REPAIR THIS AND I WAS TOLD THAT THEY THOUGHT IT WAS AN INTERNAL ISSUE AND IT WAS NOT THEIR RESPONSIBILITY. IF I WANTED IT REPAIRED IT WOULD COST $3800.00. I CONTACTED FORD MOTOR COMPANY AND THEIR REPRESENTATIVE ALSO SAID THAT THE TORQUE CONVERTER WAS WHAT WAS RECALLED NOT ANY INTERNAL ISSUES WITH THE TRANSMISSION. FORD MOTOR COMPANY ALSO TOLD ME THAT ANY FURTHER REPAIR WOULD BE MY RESPONSIBILITY. MY ARGUMENT WAS THAT THE VEHICLE LOOSING POWER WHILE DRIVING AT HIGHWAY SPEEDS AND VIBRATING AGGRESSIVELY IS WHAT MOST LIKELY CAUSED ANY OTHER DAMAGE. FORD MOTOR COMPANY AND THE JACKSON FORD DEALERSHIP DISAGREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509795April 27, 2013
POWER TRAIN
I HAVE HAD MY VAN BACK FOR THREE DAYS SINCE HAVING THE RECALL REPAIRS DONE ON THE TORQUE (WHICH I FILLED A COMPLAINT ABOUT AFTER BEING TOLD MINE WASN'T RECALLED BY THE DEALERSHIP, WHICH IT ACTUALLY WAS) AND SEATS. IT HAS BEEN RAINING HEAVILY FOR A COUPLE OF DAYS HERE. WHILE DRIVING DOWN THE ROAD, AND COMING TO YET ANOTHER STOP SIGN, MY VAN STALLS OUT AND COMPLETELY DIES WITH NO WARNING. I HAD NO CONTROL OVER BRAKES, STEERING WHEEL, NOTHING. MY HUSBAND COMES AND GETS ME, OUR DAUGHTER, AND THE VAN. THE VAN STARTED RIGHT UP WHEN HE GOT THERE AFTER APPROXIMATELY 15 MIN AFTER I HAD REPEATEDLY TRIED TO GET IT START WITH NO SUCCESS. WE LET IT IDLE FOR A BIT BECAUSE HE THINKS I'M CRAZY, AND IT DIES AGAIN. SAME PROBLEM WITH IT GETTING IT TO START. COME TO FIND OUT, THE COMPUTER AND PCM ARE GETTING WET, CAUSING TOTAL POWER FAILURE... UGH! IS THERE ANYTHING ON THIS VAN THAT WAS MADE RIGHT?! VERY DANGEROUS VAN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509705April 26, 2013
POWER TRAIN
TRAVELING AT 55 MPH, VEHICLE SUDDENLY LOST FORWARD MOTIVE POWER IN TRAFFIC. VEHICLE WOULD NOT SHIFT INTO REVERSE OR DRIVE. VEHICLE WAS STALLED IN NEUTRAL. HAD TO SHUT OFF THE VEHICLE AND RESTART AFTER SEVERAL MINUTES. DRIVE ENGAGED FOR TWO MINUTES, THEN LOST POWER AGAIN. VEHICLE HAD TO BE TOWED TO FORD MOTOR COMPANY WHERE THE TORQUE CONVERTER WAS REPLACED PER RECALL. VEHICLE WILL STILL NOT ENGAGE IN FORWARD OR REVERSE. FORD TECHNICIANS SAID THEY ARE UNSURE OF THE PROBLEM, THAT THE RECALLED PART SHOULD HAVE FIXED THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509536April 25, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSMISSION FAILED TO WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509316April 23, 2013
POWER TRAIN, UNKNOWN OR OTHER
WHILE IN DRIVE (IN A RAINY NIGHT) VEHICLE JUST COASTED TO A STOP. I HAD NO WORKING GEARS - VEHICLE ACTED LIKE BEING IN 'NEUTRAL' NO MATTER WHAT WAS SELECTED. TOWED TO PUNDMANN FORD AND DIAGNOSED AS A TORQUE CONVERTER PROBLEM THAT ALSO RUINED THE TRANSMISSION. DEALER QUOTE "DIAG REMOVED TRANS ASSY REPLACED TORQUE CONVERTER O/D DRUM FORWARD CLUTCH AND O/D BAND ALL PISTONS AND SEALS ROAD TEST". SEVERAL THOUSAND DOLLARS TO FIX. FOUND OUT RECALL IN 2004 AND 2005 MODELS FOR SAME PROBLEM. THIS IS SAME PROBLEM AND 2006S SHOULD BE INCLUDED. SHOCKING THAT A TRANSMISSION GOES COMPLETELY OUT AT 47,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509350April 23, 2013
ENGINE
WHILE DRIVING ON A FOUR LANE IN CHARLESTON SC MY VAN STARTED JERKING AND I LOST ALL POWER AND FELT LIKE I WAS GOING TO HAVE A HEART ATTACK ! IT DID COAST ENOUGH TO GET TO THE SIDE OF THE ROAD. AFTER IT SAT FOR SEVERAL MINUTES IT STARTED UP FINE. BUT LET ME TELL YOU I ONLY LIVE 5 MILES FROM THE FIRST POWER SHUT DOWN BUT IT HAPPENED 3 MORE TIMES BEFORE I GOT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509108April 22, 2013
ELECTRICAL SYSTEM
DON'T HAVE MY VIN ON ME TO SHARE AT THIS TIME. ALSO, THE SPECIFIC ELECTRICAL PROBLEM IS THE PCM. ON 4/4/2013, I WAS DRIVING DOWN THE HIGHWAY AT ABOUT 45-50 MPH WHEN MY CAR 'DIED'. I LOST ALL POWER - NO BRAKES, STEERING, ETC. FORTUNATELY, NONE OF MY KIDS WERE IN THE CAR. THE CAR WAS TOWED TO THE DEALERSHIP THAT NIGHT. THEY SAID IT WAS MY CAM SENSOR. LESS THAN 5 DAYS AFTER PICKING UP THE CAR ON 4/9 TH CAR ACTED UP AGAIN. (THEY KEPT THE CAR FOR A RECALL UNRELATED TO THIS). ON 4/14 I WAS DRIVING DOWN THE HIGHWAY AT ABOUT 70 MPH WHEN THE CAR STARTED TO JERK. LUCKILY I WAS CLOSE TO HOME THIS TIME AND AFTER STOPPING SEVERAL TIMES WAS ABLE TO GET THE CAR IN THE DRIVEWAY. MY YOUNGEST DAUGHTER WAS IN THE CAR WITH ME WHO IS NOW AFRAID TO GET BACK IN THE CAR. THE NEXT MORNING I HAD IT TOWED BACK TO THE DEALERSHIP. A FEW DAYS LATER THEY SAID IT WAS MY ALTERNATOR. I WAS TOLD THEY WOULD CREDIT ME BACK THE MONEY I PUT OUT FOR THE CAM SENSOR. THEY PUT IN THE NEW ALTERNATOR AND TEST DROVE THE CAR. GUESS WHAT - THE CAR STILL JERKED. THE SHOP MANAGER TOOK IT HOME WITH A COMPUTER HOOKED UP TO IT. THEY COULD NOT FIND ANYTHING. THEY THEN PUT A CALL INTO THE FORD HOTLINE. A WEEK LATER THEY TELL ME IT IS THE PCM. IT GOT WET. OVER $400 TO FIX AND THAT IS WITH A USED PART. OVER $1200 IF IT IS NEW. A QUICK INTERNET SEARCH FINDS THE PCM IS A COMMON ISSUE WITH THE FREESTAR. NOT SURE WHEN IT WILL BE RECALLED. I HOPE NO ONE GETS SERIOUSLY INJURED BEFORE THESE COMPLAINTS ARE TAKEN SERIOUSLY. I WILL SAY THIS IS THE LAST FORD I WILL BUY. I AM NOT SURE HOW TO EXPLAIN TO MY KIDS THAT THE CAR IS SAFE TO DRIVE WHEN I DON'T BELIEVE IT MYSELF. I GUESS I WILL KEEP MY RECEIPT FOR WHEN THIS IS RECALLED SO I CAN BE REIMBURSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509190April 22, 2013
STRUCTURE:BODY
ON CHRISTMAS EVE 2012 WE DROVE TO OUR PARENTS HOUSE WE HEARD SOMETHING RUBBING AGAINST THE REAR DRIVER SIDE TIRE. WHEN WE INVESTIGATED WHAT WAS GOING ON WE FOUND THE 3RD ROW SEAT LATCH HAD ALMOST DETACHED BUT WAS RUBBING AGAINST THE TIRE IT EVENTUALLY FELL OFF AS WE TRIED TO GET IT TO RECONNECT. WE RECEIVED A RECALL LETTER IN APRIL BUT WAS UNAWARE OF THE POTENTIAL DANGER THAT DRIVING LIKE THIS FOR 3 MONTHS HAD CAUSED . AT REPAIR SHOP VEHICLE WOULD NOT PASS INSP DUE TO ROTTED WHEEL WELL AND SPRINGS ALSO ROTTED WE CALLED LOCAL DEALER FOR APPT ON RECALL. TO MY DISMAY A COUPLE OF THINGS THAT ARE VERY CONCERNING TO ME OCCURRED I RECEIVED A CALL LATER THAT DAY FROM THE DEALER STATING THAT THEY WHERE HAVING PROBLEMS WITH FORD COMPANY ITSELF THE LATCH HAD FALLEN OFF AND THEY HAD THE PARTS TO REPLACE IT BUT THEY COULD NOT ATTACH IT TO THE REAR WELL BECAUSE IT WAS ROTTED AND NOT ONLY THAT THEY ALSO TOLD US THE SPRINGS COULD FALL OUT AND COLLAPSE THE REAR SUSPENSION IF IT WAS DRIVEN AGAIN WHEN THEY TOLD THE FORD REPRESENTATIVE THIS THEY SAID JUST WELD A METAL PIECE OVER THE WELL WHEEL AND JUST ATTACH IT ON THEIR DEALER DECLINED BECAUSE THIS WOULD STILL BE A DANGEROUS SITUATION TO DRIVE BECAUSE OF THE REAR SPRINGS IF DRIVEN COULD DROP THE WHOLE REAR SUSPENSION WHILE DRIVING FORD REP SAID NOT OUR PROBLEM YOU NEED TO COMPLETE THE RECALL AND THE CUSTOMER HAS TO PAY FOR THE SPRINGS TO BE REPAIRED . THIS IS TOTALLY UNACCEPTABLE TO ME IT OBVIOUS THAT THE LATCH SITUATION AND CORROSION HAS CAUSED THIS WHOLE PROBLEM TO HAVE THEM TRY TO HAVE THE DEALER PUT IN EFFECT A BANDAGE ON THE SITUATION AND LET MY FAMILY RISK THERE LIFE DRIVING THIS VAN IS CORRUPT TO THE CORE. THE DEALER WAS ABLE TO GET THE AREA FORD REP TO COME OUT AND LOOK AT THE VEHICLE IN THE NEXT COUPLE OF DAYS. BUT I CANNOT EMPHASIS MORE WHAT THEY TRIED TO DO TODAY WAS WITHOUT QUESTION UNETHICAL . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508973April 21, 2013
ELECTRICAL SYSTEM
AS I SEE THIS IS A VERY COMMON PROBLEM WITH ALL MODEL YEAR FREESTAR VANS. WATER LEAKS ONTO THE PCM AND SHORTS OUT THEN YOUR VAN WON'T RUN OR IF IT DOES NOT VERY WELL. MINE WON'T START AND GIVES ALL KINDS OF RANDOM MIL CODES. WAS DIAGNOSED WITH WATER IN PCM. PLAIN AND SIMPLE FORD NEEDS TO ISSUE A RECALL FOR THIS BECAUSE ALL THE VANS HAVE IT OR WILL GET IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508567April 17, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE TRANSMISSION BECAME SEIZED IN NEUTRAL. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN CONFIRMED THAT THE FAILURE SPECIFIED ON NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) WAS NOT THE PROBLEM THE VEHICLE WAS EXPERIENCING AND WAS UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 184,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508353April 16, 2013
POWER TRAIN
I WAS GOING TO WORK TRAVELING AT EXACTLY 40 MPH AND ENGINE WAS WORKING FINE BUT TRANSMISSION WAS NOT ENGAGING. THE VAN CAME TO A SLOW GRADUAL STOP. I TURNED THE VAN OFF ANT STARTED IT AGAIN WITH NO PROBLEMS BUT WHEN TRIED TO SHIFT INTO GEAR, IT WOULD NOT ENGAGE. MY BROTHER WHO IS A CERTIFIED AUTO REPAIR TECHNICIAN IN PUERTO RICO WAS VISITING AND CHECKED IT FOR ME AN STATED THAT THE TRANSMISSION PUMP FAILED CAUSING THE TORQUE CONVERTER TO BREAK. IT WOULD NEED TO BE REPAIRED AT A COST OF AT LEAST $1200.00. I AM MAKING PAYMENTS AND I HAVE NO OTHER VEHICLE AND NOW I CAN'T GET TO WORK. FORD KNEW ABOUT THIS PROBLEM BECAUSE IT IS THE SAME TRANSMISSION RECALLED IN 2005 THE FREESTAR I AM PREPARING TO SUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508247April 15, 2013
POWER TRAIN
I WAS DRIVING MY CAR, THE SAME AS ANY OTHER DAY. I CAME TO A STOP LIGHT AND MY CAR WOULDN'T GO, AS IF I HAD IT IN NEUTRAL. THERE WAS SOME VIBRATION AND IT WAS EXTREMELY HARD TO TURN MY CAR. I NEARLY HIT A BUSINESS THAT WAS ON THE CORNER OF THE TURN. THEN, IT STARTED WORKING AGAIN, JUST TO SOON QUIT WORKING AGAIN. I HAD MY MECHANIC LOOK AT IT TO DISCOVER IT WAS THE TORQUE. I AM HAVING THE SAME ISSUES AS THE OTHER FORD FREESTARS THAT WERE RECALLED, BUT MINE SPECIFIC VAN WAS NOT FOR SOME REASON BUT SHOWING THE EXACT SAME ISSUES AS THE RECALLED ONES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508342April 15, 2013
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
IN 2010 FOR NO REASON THE TRACTION CONTROL LIGHT WAS COMING ON. AFTER 2 VISITS TO THE DEALER THEY REPLACED THE ABS MODULE AND SWITCH ON THE MASTER CYLINDER. THE PROBLEM SEEMED TO BE RESOLVED BUT ONCE IN A WHILE THE LIGHT WOULD COME ON. NOW IT IS HAPPENING MORE FREQUENTLY AND THE ABS ACTIVATES FOR NO APPARENT REASON (DRY ROAD AND NORMAL BRAKING) WHICH I CONSIDER A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508043April 12, 2013
POWER TRAIN
RECALLED TORQUE CONVERTER REPLACED IN 2005 FREESTAR BY DEALER . ( NO WARRANTY PAPERWORK GIVEN FOR THIS PART.) 5 MONTHS LATER, WHILE DRIVING 40 MPH, EXPERIENCED TOTAL POWER LOSS INCLUDING POWER STEERING AND POWER BRAKES. STRUGGLED TO PULL CAR OFF THE MAIN ROAD. TOWED TO OFTEN USED AND NEARBY REPAIR FACILITY. TRUSTED MECHANIC PULLED CAR APART AND REPLACED TRANSMISSION ( INCLUDING NEW TORQUE CONVERTER) FOR TOTAL OF $2225.00. VAN HAD BEEN CAREFULLY MAINTAINED AND HAD 83,000 MILES ON IT. FORD DEALERSHIP ( TOM'S FORD OF KEYPORT, NJ) REFUSED TO REIMBURSE JUST FOR COST OF 2ND TORQUE CONVERTER THAT FAILED SINCE "THE WORK WAS NOT DONE AT FORD DEALERSHIP." ( HOW WOULD I KNOW THIS WAS REQUIRED W/OUT EVER RECEIVING WARRANTY PAPERWORK? AND I REMEMBERED THE ORIGINAL RECALL FORM FROM FORD STATED PART REPLACEMENT BY OUTSIDE MECHANICS WOULD BE REIMBURSED???) LOCAL DEALERSHIP "COULDN'T HELP." NOTICE, I DID NOT EVEN TRY TO GET FORD TO ACKNOWLEDGE TRANSMISSION FAILURE CAUSED BY RECALLED PART OR TO COVER THE NEW TRANSMISSION COSTS. FOLLOWUP THROUGH FORD'S CONSUMER DIVISION ALSO DENIED REIMBURSEMENT FOR 2ND FAILED TORQUE CONVERTER. INTERESTING QUOTES FROM THEM: "WE HAVE NOT RECEIVED MANY COMPLAINTS ABOUT TRANSMISSION FAILURE FOR THAT VEHICLE" AND " THE FAILURE OF THE TORQUE CONVERTER DOES NOT CAUSE TRANSMISSION FAILURE." HMMM BEWARE OF TOTAL LOSS OF POWER WITH THIS MINIVAN WHEN THE TRANSMISSION FAILS!!! DANGEROUS AND FORD IS PLAYING DUMB. UNFORTUNATELY, LIVES AT RISK WITH THIS DENIAL STRATEGY. I USED TO BE A "FORD" MAN. DROVE ONLY FORDS FOR DECADES: F150 TRUCK + $$$ FORD RV + EXPLORER + ESCAPE, ETC. NO LONGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505932April 11, 2013
POWER TRAIN, ELECTRICAL SYSTEM
I WAS DRIVING MY VAN HOME FROM THE GROCERY STORE. ALL OF A SUDDEN THE SPEEDOMETER SAID I WAS TRAVELING AT OVER 100 MILES AN HOUR AND BEGAN TO VIBRATE. I PULLED OVER, TURNED THE CAR OFF AND RESTARTED IT. IT SEEMED TO BE OKAY AT FIRST. THEN WHEN I TRIED TO GET IT UP TO SPEED IT WOULD ONLY MOVE DOWN THE ROAD AT A CRAWL. SAME PROBLEM AS THE 2004-2005 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507446April 8, 2013
ELECTRICAL SYSTEM, POWER TRAIN
FIRST WE HAD THE TRANSMISSION FAILURE THAT WAS UNSAFE AND HAD TO PAY FOR THE REPAIR OURSELVES THEN FINALLY FORD ISSUED A TSB TO REPAIR AND RECOVERED OUR MONEY. ALONG WITH THAT IS THE MORE DANGEROUS SITUATION OF THE VAN STOPPING JERKING SPEEDING UP THE DRIVING ON THE ROAD ESPECIALLY WHEN IT RAINS OR EVEN A SLIGHT MIST. THIS NEED TO ADDRESSED BY THE NHTSA AND PRESSURE FORD TO REPAIR THIS BEFORE THEY ARE SUED FOR A DEATH CAUSED BY THE LACK OF ATTENTION TO THIS HIGHLY SAFETY RELATED FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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