Ford Freestar Complaints

2,533 consumer complaints on file.

#10507544April 8, 2013
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
HAD THE RECALL WORK DONE ON THE TORQUE CONVERTER END OF AUGUST BEGINNING OF SEPTEMBER 2012, UPON RETURN OF VEHICLE HAVE HAD NOTHING BUT PROBLEMS. LAST THURSDAY APRIL 4 THE VEHICLE SUDDENLY LOST POWER WHILE GOING THROUGH AN INTERSECTION. FRIDAY DID THE SAME THING 3 TIMES IN LESS THAN 20 MINUTES OF DRIVING. REPLACED ALTERNATOR, BELT TENSIONER AND BELT. MECHANIC ASKED WHAT IT DID, THEN SAID IT MIGHT BE THE TORQUE CONVERTER. HE CHECKED POWER STEERING, AND WATER PUMP THEY ARE FINE. NOT SURE HOW A PART LESS THAN YEAR OLD COULD GO BAD. WHEN MY VEHICLE WENT IN FOR RECALL WAS PERFECTLY FINE, SINCE IT'S RETURN IS HAS BEEN RUNNING HORRIBLE AND NOTHING SEEMS TO REALLY FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505489April 3, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE POWER TRAIN REQUIRED REPLACEMENT. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505524April 3, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE LATCH ON THE REAR OF THE VAN HAS RUSTED CLOSED ON THREE SEPARATE OCCASSIONS. IT IS PRESENTLY RUSTED SHUT AND THE BACK HATCH DOESNT OPEN AS A RESULT. THERE IS A RECALL ON THE THIRD ROW SEAT DUE TO WATER LEAKAGE FROM THE REAR TIRE WELL. THIS HAS TO BE RELATED AS THE CARPET THROUGHOUT THE VAN GETS WET. EVEN THE FRONT DRIVERS SEAT WHERE IT ATTACHES TO THE FLOOR IS SOAKED, POSIBLY LEAKING FROM FRONT TIRE WELL.AND ALL THE WAY DOWN THE INTERIOR OF THE CAR TO THE THIRD ROW. THERE IS ALSO A SHORT IN THE DASH LIGHTS DUE TO WATER LEAKING INTO THE DASH AREA. THE CAR RADIO STAYS ON WHEN IT FEEL LIKE IT AND YOU HAVE TO HIT THE DRIVERS WINDOW BUTTON FOR THE RADIO TO SHUT OFF OTHERWISE IT DRAINS THE BATTERY AND THE CAR WILL NOT START. THE CAR WAS AT THE ELECTRICAL SHOP A YEAR AGO AND COULD NOT FIND THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505372April 2, 2013
POWER TRAIN
ENGINES RUNS FINE AND ACCELERATES, BUT VAN DOES NOT MOVE. AS IF IN NEUTRAL. SAME PROBLEM AS RECALLED 2004 - 2005 FAULTY FACTORY TORQUE CONVERTER. WAS ALMOST HIT ON HIGHWAY AS SPEED DECELERATED RAPIDLY. SEEING MANY OTHERS ONLINE HAVE FILED SIMILAR COMPLAINTS, I AM QUITE SURE FORD KNOWS THIS DEFECT EXTENDS TO THE 2006 MODEL WHICH WAS BUILT IN 2005 USING THE SAME PARTS KNOWN TO BE FAULTY.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505431April 2, 2013
VEHICLE SPEED CONTROL
DRIVING OUT OF TOWN ON THE HIGHWAY TRAVELING AT 55MPH AND MY VAN QUIT ACCELERATING AND QUICKLY LOST SPEED. PRESSED ON GAS PEDAL WITH NO RESULTS. WAS ABLE TO PULL SLIGHTLY OFF THE ROAD AND PUT MY CAR IN PARK, TURNED IT OFF AND TURNED VEHICLE BACK ON TO FIND IT WOULD NOT REVERSE DRIVE FORWARD IN ANY GEAR OR MOVE. CAR DOES START AND RUN BUT WILL NOT DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505096March 30, 2013
POWER TRAIN, ELECTRICAL SYSTEM
WHILE DRIVING IN HEAVY TRAFFIC DURING A SNOW STORM WITH MY 9 YEAR OLD DAUGHTER ON THE FREEWAY MY 2006 FORD FREESTAR STARTED JERKING AND TRYING TO STALL OUT WHEN TRYING TO GET OFF THE FREEWAY TO SAFETY SPEEDOMETER WAS SHOWING I WAS DRIVING 120 AT A STOP LIGHT. THE RPM'S WERE AT A 3 WHILE SITTING STILL. IF THE VAN HAD STALLED ON THE FREEWAY THE INCIDENT WOULD HAVE BEEN HORRIFIC. THEN A SECOND INCIDENT HAPPEN ON MARCH 28, 2013 WHEN I WAS PREPARING PULL ONTO A SIDE STREET MY VAN STARTED JERKING AND STALLING OUT ON ME AND THE SPEEDOMETER SHOWED I GOING A 120 WHILE SITTING STILL AT A STOP SIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504650March 27, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
DRIVING DOWN THE ROAD IN HEAVY TRAFFIC, WITHOUT WARNING SUDDENLY HAD NO POWER, AT 40MPH, PUT IT IN NEUTRAL AND RESTARTED ONLY TO DIE AGAIN 3 MORE TIMES. I THOUGHT I WAS OUT OF GAS BUT THE GAGE SAID 1/8TH OF A TANK. PULLED OFF THE ROAD AND HAD FRIENDS BRING GAS. STARTED UP FINE AND DROVE MAYBE A BLOCK WHEN IT STARTED SPUTTERING AND BUCKING. THE CHECK ENGINE IDIOT LIGHT CAME ON SO I PULLED OVER AGAIN. I RESET THE BATTERY CONNECTION AND LIGHT WENT OFF. I PULLED OFF TO DRIVE AROUND IN THE PARKING LOT AND IT DIED WHEN I CRANKED THE WHEEL TURNING EVERY CORNER. STARTED AGAIN, THIS TIME IT WAS HARD TO TURN OVER, AND IT SPUTTERED AND THE TRANSAXLE IDIOT LIGHT STARTED FLASHING, THE RADIO CAME ON BY ITSELF AND THE EVE PLAYER EJECTED. INTERIOR LIGHTS WERE ON BUT SWITCH WAS TURNED OFF. CHECKED THE TRANNY FLUID, IT LOOKED A LITTLE LOW IN THE DARK(MIDNIGHT) SO PUT IN HALF A QUART. LIGHT WENT OUT BUT THE VAN REFUSED TO GO FORWARD. I DROPPED IT MANUALLY INTO 1ST AND IT SLOWLY MOVED. PARKED IT AND TRIED OTHER GEARS, ALL UNRESPONSIVE BUT WHEN SHIFTING INTO NEUTRAL THE ENGINE JUMPED AND THE RPMS REVVED UP TO 3000!! AFRAID IT WOULD JUMP INTO GEAR AND RUN OVER MY FRIEND, I CUT OFF THE IGNITION WHILE IN NEUTRAL. I WAITED UNTIL MIDNIGHT FOR NO TRAFFIC, THEN DROVE THE VAN HOME, KEEPING THE EMERGENCY FLASHERS ON. WAS ABLE TO TRAVEL ABOUT 25 FEET PER RESTART, EACH TIME THE VAN WOULD DIE WHEN SPEED EXCEEDED 15MPH OR 2000RPMS. TOOK AN HOUR TO GET THE 1.5 MILES HOME. THIS VAN HAD JUST GOTTEN A FULL SERVICE OIL CHANGE/LUBE/FILTER SERVICE AND I HAD THE TRANSMISSION SERVICED AT SEARS UPON PURCHASING IT JUST 6 MONTHS AGO AND HAD NO OTHER ISSUES AT ALL. UPON RESEARCHING, THIS IS A KNOWN ISSUE THAT FORD PUBLISHED BUT REFUSES TO FIX/RECALL. THERE IS A RECALL ON MY VAN'S TORQUE CONVERTER, THIS IS A SERIOUS SAFETY ISSUE AND A MAJOR DEFECT THAT WILL GET SOMEONE KILLED OR SERIOUS INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504735March 27, 2013
ENGINE
I WAS SITTING AT MY SON'S BUS STOP THIS MORNING WAITING ON THE BUS. I HAD THE VAN RUNNING CAUSE IT WAS COLD...BUT I HAD IT PARK. THEN ALL OF A SUDDEN...ALL THE LIGHTS ON THE DASH BOARD CAME ON...THE ENGINE SHUT OFF AND THEN STARTED BACK UP. THIS HAPPENED ABOUT 6 MONTHS AGO WHILE I WAS DRIVING. IT WAS REALLY STRANGE. BACK IN AUG. OF 2011..MY TORQUE CONVERTER WENT OUT...THOUGHT IT WAS MY TRANSMISSION. NO WARNING AT ALL THAT ANYTHING WAS WRONG EXCEPT FOR IT MISSING A LITTLE. ENGINE LIGHT NEVER CAME ON. GOT TORQUE CONVERTER REPLACED DUE TO A RECALL IN JAN. OF 2012; ABOUT 6 MONTHS LATER...IT STARTING MISSING ALITTLE AGAIN. WITHOUT THE ENGINE LIGHT COMING ON...NOBODY CAN TELL ME WHAT THE ISSUE IS. ANY IDEAS WHAT THIS MAY BE??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504772March 27, 2013
TIRES, TRACTION CONTROL SYSTEM, WHEELS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
CHECK TIRES & TRACTION CONTROL OFF LIGHT COMES ON DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504541March 26, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SEAT BELT FAILED TO UNLATCH. THE CONTACT MENTIONED THAT THE SEAT WAS FOLDED DOWN AND THE SEAT BELT TIGHTENED, LEAVING NO SLACK IN THE WEBBING TO ALLOW IT TO RETURN TO THE UPRIGHT POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000 AND THE CURRENT MILEAGE WAS 97,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504159March 22, 2013
POWER TRAIN, SERVICE BRAKES
WHEN I PLACED THE SHIFTER LEVER TO REVERSE THE VEHICLE WOULD NOT MOVE BACKWARD. THE TORQUE CONVERTER HAD TO BE REPLACED. BRAKE BOOSTER HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503891March 21, 2013
ENGINE, POWER TRAIN, STEERING
THIS IS THE FOURTH TIME POWER TRAIN CONTROL MODULE HAS GONE OUT DURING RAIN EVENT. THIS TIME WAS ON A HIGHWAY TRAVELING AT 45MPH WITH PASSENGERS. THE RESULT WAS INTERMITTENT ENGINE SHUTDOWN, LOSS OF STEERING, AND FORWARD MOTION. THIS MODULE HAS BEEN REPLACED 3 OTHER TIMES. TWO TIMES IN 2011, AND TWO MONTHS AGO IN 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503755March 20, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN) AND TOOK THE VEHICLE TO THE DEALER FOR THE COMPLETION OF RECALL REPAIRS. THE DEALER PERFORMED A DIAGNOSTIC TEST AND ADVISED THAT THE RECALLED COMPONENT HAD BEEN REPAIRED. ONE MONTH LATER, THE VEHICLE BECAME HESITATE BETWEEN SHIFTING GEARS. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 194,000. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503673March 19, 2013
ELECTRICAL SYSTEM
I DROVE MY CAR TO WORK IN THE MORNING. AT 2PM, I TRIED TO DRIVE, BUT COULD NOT. THE CAR STARTED, BUT I COULD NOT MOVE FORWARD OR BACKWARD. I HAD NO SYMPTOMS THAT A PROBLEM WAS ABOUT TO HAPPEN BEFORE THIS. WHEN THE TOW GUY CAME, HE MOVED THE CAR BY HAND WITH THE ENGINE RUNNING. HE WAS ABLE TO DRIVE IT A TINY BIT SOMETIMES FORWARD AND SOMETIMES BACK, BUT SOMETIMES NOT AT ALL. WE TOWED IT TO MEDFORD FORD WHERE IT WAS DIAGNOSED AS NEEDING A WHOLE NEW COMPUTER BRAIN. THEY SAID THERE WAS "MOISTURE" ON THE COMPUTER. THE ESTIMATE FOR REPAIR IS $1,042 PLUS TAX. I TOLD THEM WE HAD THE BRAIN REPLACED 15 MONTHS AGO (ON 12/8/11); THEY SAID THERE IS ONLY A WARRANTY FOR 12 MONTHS. THEY SAID THAT THIS VEHICLE IS "NOTORIOUS" FOR THIS PROBLEM. SEE MY REGISTERED COMPLAINT ON THE 12/8/11 INCIDENT (SAFERCAR.GOV ODI NO.: 10503670). I HAVE TOTALLY BROKEN DOWN IN THIS VEHICLE 5 TIMES, EACH FOR MAJOR REPAIRS. (SEE ALSO, MY SAFERCAR.GOV ODI NO.: 10397445 FOR MY EXPERIENCE WITH TORQUE CONVERTER FAILURE.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503670March 19, 2013
ELECTRICAL SYSTEM
I AM WRITING ABOUT THIS 12/8/11 INCIDENT TODAY, BECAUSE THIS HAPPENED TO ME AGAIN! ON 3/14/13 (I WILL ENTER A SEPARATE COMPLAINT THE 3/14/13 EVENT IMMEDIATELY AFTER THIS ONE IS REGISTERED). IN BOTH CASES, THE ENTIRE COMPUTER BRAIN HAD TO BE REPLACED, EACH TIME COSTING OVER $1,000. 12/8/11 INCIDENT: WHILE DRIVING, I FOUND THE GAS PEDAL WAS NOT RESPONDING TO ACCELERATION. A SYMBOL LIT UP ON THE DASHBOARD. HAVING EXPERIENCED A TORQUE CONVERTER FAILURE 8 MONTHS BEFORE (SAFERCAR.GOV ODI NO.: 10397445), I WORRIED THAT THIS MIGHT BE TRANSMISSION RELATED AGAIN. I WAS LOSING MOVEMENT, BUT THE ENGINE STILL RAN, AND COASTED INTO A VACANT LOT. WHILE WAITING FOR A TOW, I FOUND THAT I COULD SOMETIMES DRIVE FORWARD OR REVERSE A BIT (A FEW FEET), BUT SOMETIMES I COULD NOT. THE MECHANIC HAD TO REPLACE THE COMPUTER BRAIN. HE BOUGHT THE PART FROM MEDFORD FORD, IN NEW JERSEY. I CAN LOCATE THE EXACT COST OF THE REPAIR AT A LATER TIME, BUT IT WAS APPROXIMATELY $1,000. I HAD NO SIGNIFICANT SYMPTOMS AHEAD OF TIME, WHICH WOULD LEAD ME TO BELIEVE THAT I WAS ABOUT TO BREAK DOWN. I HAVE TOTALLY BROKEN DOWN 5 TIMES IN THIS VEHICLE, EACH FOR MAJOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503145March 15, 2013
ELECTRICAL SYSTEM, ENGINE
OUR 2004 FORD FREESTAR STALLED, AND THEN SURGED AFTER ACCELERATING FROM A STOP. THE NEXT DAY THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT TO A LOCAL FORD DEALER, CAPITAL CITY FORD IN INDIANAPOLIS, WHO IN INDICATED THE CODE WAS FOR A FUEL PUMP PROBLEM. WE PAID OVER $800 TO HAVE THE FUEL PUMP REPLACED ON DECEMBER 27TH. IN LATE FEBRUARY THE VAN BEGAN TO STALL AND SURGE AGAIN. WE SUSPECTED THE SAME PROBLEM. IT CONTINUED TO DO THIS OFF AND ON FOR THE NEXT TWO WEEKS AND ON MARCH 8TH THE CHECK ENGINE LIGHT CAME ON AGAIN. WE TOOK IT BACK TO THE SAME FORD DEALER AND THEY SAID THE INITIAL CODE WAS FOR THE SAME ERROR, BUT WHEN ANOTHER MECHANIC/TECHNICIAN CHECKED THE CODE IT CAME UP WITH A DIFFERENT PROBLEM. WE WERE ADVISED THAT THE THERE WAS "MOISTURE" GETTING INTO THE PCM CAUSING THE PROBLEM AND NOT ONLY WAS IT CAUSING THE ENGINE TO STALL, BUT WAS GIVING WRONG ERROR CODES. THE REPLACEMENT OF THE PCM WAS ESTIMATED TO BE A +$1,000 COST. WE WERE ADVISED THAT IT "SEEMED TO BE" A DESIGN FLAW IN THE LOCATION OF THE PCM IN THAT IT IS IN LINE WITH THE WATERFLOW FROM THE WINDSHIELD. AFTER MUCH RESEARCH ON THE INTERNET ON THIS ISSUE, IT APPEARS IT IS A LONG-STANDING ISSUE WITH MANY OWNERS OF THIS VEHICLE AND EVEN WITH REPLACEMENT OF THE PCM THE PROBLEM WILL HAPPEN AGAIN DUE TO THE DESIGN FLAW. THE SAFETY RISK RELATED TO ENGINE STALLS DUE TO THE FAILURE OF THE PCM IS UNACCEPTABLE. THE FAILURE OF THE DEALERSHIP TO IDENTIFY THIS WELL-KNOWN PROBLEM AND CHARGE US FOR A REPAIR (FUEL PUMP) THAT WAS UNNECESSARY IS UNCONSCIONABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502775March 14, 2013
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WATER WAS BUILDING UP IN THE WHEEL WELL BRACKETS FOR THE THIRD ROW SEATS. AS A RESULT, THE SEAT EXHIBITED RUST AND CORROSION. IN ADDITION, THE REAR SEAT ANCHOR PLATE WAS COMPLETELY DETACHED FROM THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, WHO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502631March 13, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE LIGHT BEHIND THE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502687March 13, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING UPHILL. THE VEHICLE WAS TOWED TO A TRANSMISSION SPECIALIST, WHO PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE TRANSMISSION TORQUE CONVERTER. THE TRANSMISSION WAS REBUILT AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,555 AND THE APPROXIMATE CURRENT MILEAGE WAS 65,655. UPDATED 5/7/13 *CN UPDATED 05/16/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502943March 12, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL NOTICE OF VEHICLE LOSING POWER WHILE DRIVING AND AFTER REPAIRS PROBLEM STILL EXISTS. *SMD THE CONSUMER STATED ON JANUARY 13, 2013, HE TOOK THE VEHICLE TO THE DEALER, BECAUSE IT WOULD REGULARLY JERK FORWARD AND BACKWARD AND THEN IT WOULD CONTINUE TO MOVE. ALSO, THE VEHICLE WOULD SKIP A CYCLE AND WOULD COMPLETELY STOP. ON FEBRUARY 19, 2013, THE CONSUMER RETURNED TO THE DEALER, BECAUSE THE VEHICLE CONTINUED TO EXHIBIT THE SAME SYMPTOMS. THE DEALER INFORMED THE CONSUMER, THE CONVERTER WAS REPLACED ON THE PREVIOUS VISIT, AND IT HAD NOTHING TO DO WITH THE CURRENT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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