Ford Freestar Complaints

2,533 consumer complaints on file.

#10498128February 14, 2013
ENGINE
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,102 AND THE CURRENT MILEAGE WAS 70,373. UPDATED 03/15/13*LJ UPDATED 04/23/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498016February 13, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE LOST MOTIVE POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,161 AND THE /CURRENT /MILEAGE WAS 110,000. UPDATED 2/27/13 *CN UPDATED 03/11/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497927February 12, 2013
ENGINE
I HAVE HAD THIS VAN 1 MONTH AND PAID $8000,ITS MY FIRST CAR PAYMENT,86,000 MILES AND I AM LOSING POWER AND THE WATER LIGHT IS COMING ON THE VAN IS JERKING WHEN DRIVING THIS,,I WANT TO LEARN ABOUT THE LEMON LAW IN MICHIGAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497631February 10, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SEATS
THE PANEL THAT THE LATCH IS BOLTED TO WAS CORRODED AND CAME OF LEAVING NO PLACE FOR THE LATCH ON THE DRIVE'S SIDE TO ATTACH TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496901February 8, 2013
POWER TRAIN
VAN QUIT MOVING. ENGINE WAS RUNNING FINE THROUGHOUT THE ENTIRE INCIDENT, BUT THE TRANSMISSION WOULD NO LONGER ENGAGE AND MOVE THE VAN IN ANY DIRECTION. WAITING ON DIAGNOSTIC REPORT, BUT HAVE CHECKED THE VIN AND THERE IS NO RECALL NOTICE AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496562February 6, 2013
ENGINE
BASICALLY, WHEN IT'S WET OUTSIDE THE CAR DIES AFTER STARTING. THERE WILL BE A LOUD SCREECHING SOUND COMING FROM UNDER THE HOOD AND THEN IT WILL JUST STUTTER AND STALL OUT. IT WILL START RIGHT BACK UP BUT THEN IT WILL DIE AGAIN. THIS WILL EVEN HAPPEN WHILE DRIVING DOWN THE ROAD. IT SEEMS TO ONLY HAPPEN WHEN IT'S WET OUTSIDE SO FAR BUT WE HAVE NO IDEA WHAT IT CAUSING IT AND THE DEALER IS NO HELP AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496668February 6, 2013
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
TRYING TO BACK OUT OF MY DRIVEWAY, VAN WILL NOT GO INTO REVERSE. RESTART VAN, PUT IT INTO REVERSE & IT FALTERS & STALLS. RESTART &GOT VAN INTO DRIVE,BUT IT WILL NOT ACCELERATE UNTIL 3000 RPMS, THEN JERKS INTO DRIVE & STALLS AGAIN. HAD IT TOWED TO A LOCAL MECHANIC I HAVE USED FOR OVER 20 YRS. VAN SHOWS NO CODES.REPLACE BATTERY, HAVE THROTTLE BODY CLEANED, CAM SENSOR IS TESTED, SHOWS NOT PROBLEMS. VAN STARTS & RUNS FOR ONE DAY. SAME EXACT ISSUE HAPPENS AGAIN. HAVE IT TOWED A SECOND TIME. AGAIN, NO CODES COME UP.MECHANIC FLUSHES OUT THE TRANNY,& VAN RUNS AGAIN FOR 50 MILES W/O INCIDENT. BUT AGAIN, TRYING TO LEAVE FOR WORK NEXT DAY, VAN DISPLAYS THE EXACT SAME ISSUES. NO TORQUE TO MOVE THE VAN, CONSTANT STALLING AS SOON AS IT IS TAKEN OUT OF DRIVE. WILL NOT MOVE AT ALL OR STARTS & MOVES VERY HESITANTLY INTO REVERSE, CATCHES GEAR & JERKS, STALLS ONCE AGAIN. TOW AGAIN TO A FORD DEALER. TOLD THE PROB IS THE RECALLED TORQUE CONVERTER. HAVE IT REPLACED, AND VAN DOESN'T MAKE IT THE 12 MILES HOME. THE VAN LOST COMPLETE POWER ON A HIGHWAY & I WAS ALMOST HIT BY ONCOMING TRAFFIC. TOW BACK, NOW BEING TOLD THE TRANSMISSION NEEDS REPLACEMENT, OVER $3,000 BECAUSE METAL FROM THE RECALLED PART HAS DISLOGGED INTO TRANNY. I AM NOW FINDING THRU MY OWN RESEARCH THAT THIS IS A COMMON PROBLEM RELATING TO THE PCM, WHICH REPLACING TRANNY DOESN'T SOLVE THE ISSUES. FORD IS OFFERING NO HELP OR COMPENSATION AM A SINGLE MOM OF 2 KIDS, 1 IS DISABLED,& NOW BEEN FIRED FROM MY JOB BECAUSE I CAN'T GET THERE 28 MILES AWAY. THE VAN IS STRANDED AT THE DEALER, BECAUSE I HAVE NO MONEY TO FIX OR TOW AGAIN. I AM AT MY WITS END. FORD NEEDS TO STEP UP TO THE PLATE &REPLACE THIS VAN!!!! REPAIRING THE TORQUE CONVERTER, CAM SENSOR, OR TRANSMISSION WILL NOT SOLVE THE PCM PROBLEM, WHICH IS NOT SEALED PROPERLY, & AFTER NUMEROUS REPAIRS, WILL MALFUNCTION AGAIN> MY Q TO FORD IS:DOES SOMEONE HAVE TO DIE FOR U TO DO SOMETHING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496348February 4, 2013
STRUCTURE:BODY, SEATS
TL* THE CONTACT OWNS A 2004 FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, A LOUD GRINDING SOUND WAS HEARD COMING FROM THE REAR TIRES. THE CONTACT ALSO STATED THAT THE WHEEL MOUNT AND WHEEL WELL WERE RUSTED. IN ADDITION, THE THIRD ROW LATCH FAILED AND THE SEATS WERE UNABLE TO STAY FOLDED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THAT THE WHEEL WELL AND LATCHES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY FURTHER ASSISTANCE DUE TO THE VEHICLE NOT BEING INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496361February 4, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE COMPUTER MODULE AND THE COIL PACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED FOUR MORE TIMES. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495991January 31, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT WATER HAD ENTERED THE COMPUTER AND THE COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY FILED A COMPLAINT. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495086January 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE TORQUE CONVERTER FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 266,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495092January 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND MULTIPLE WARNING LAMPS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE PCM MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495021January 28, 2013
POWER TRAIN, ELECTRICAL SYSTEM, VISIBILITY/WIPER
ENGINE STAYS IN THIRD GEAR ON HIGHWAY ,WINDSHIELD WIPER FLUID WON'T SPRAY AND POWER LOCKS DON'T WORK WITH BUTTON ON DOORS OR KEY FOB. GETTING 11 MILES A GALLON BECAUSE WON'T SHIFT INTO FOURTH GEAR AND THAT'S A HIGHWAY TRIP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494749January 25, 2013
POWER TRAIN
DIFFICULT TO DIAGNOSE! SYMPTOMS OF A WET PCM MODULE MANIFESTS ITSELF IN MANY FORMS. WE'VE EXPERIENCED MOST OF THEM BY THIS POINT IN OUR ~3 YEAR BATTLE WITH OUR FREESTAR. RANDOMLY, OUR VAN WOULD NOT: START, GO INTO REVERSE, GIVE WARNING LIGHTS, DRIVE FORWARD WITHOUT STALLING, ALLOW CERTAIN SYSTEMS TO FUNCTION PROPERLY. IN OTHER SITUATIONS, IT WOULD: RUN ROUGHLY, BREAK DOWN, REV UP UNEXPECTEDLY, CREATE TRANSMISSION ISSUES, ETC. SEALS WEAR DOWN AND ALLOWS WATER TO ENTER INTO THE COMPUTER, DUE TO ITS LOCATION UNDER THE WINDSHIELD. ONE OF THE GREATEST PROBLEMS OF ALL IS THE LACK OF DIAGNOSTICS FOR THIS ISSUE. WE'VE HAD OUR VEHICLE TOWED IN, ONLY TO FIND DIAGNOSTIC CODES DID NOT SHOW UP WHEN THE VAN WAS CHECKED OUT. SURPRISINGLY, THE CAR WOULD USUALLY START UP AND DRIVE WITHOUT A PROBLEM AFTER BEING TOWED INTO THE MECHANIC. AFTER SEVERAL TOWING EXPERIENCES, WE SIMPLY DECIDED TO LEAVE OUR CAR STRANDED FOR A DAY OR TWO IF POSSIBLE AND RETURN LATER TO DRIVE IT AWAY WITHOUT A PROBLEM. WE'VE REPLACED PUMPS, COILS, TRANSMISSION COMPONENTS, PLUGS, WIRES.. IN AN EFFORT TO GET THE VAN TO WORK PROPERLY. FINALLY, ONE MECHANIC DID ON-LINE RESEARCH AND FOUND THE PCM PROBLEM WITH THE 2005 FREESTAR. AFTER FINDING WATER IN THE COMPUTER HOUSING, HE SUGGESTED THAT WE BUY A REBUILT ONE (FORD DOES NOT SUPPLY PCM'S FOR THIS VAN ANYMORE) TO SEE IF THAT WOULD SOLVE THE PROBLEMS. HOWEVER, THE FORD DEALERSHIP HAD TO INSTALL THE COMPUTER SO THAT THE PROGRAMMING COULD BE COMPLETED. OTHERWISE, THE ORIGINAL KEYS WOULD NOT WORK. IN SUMMARY, THE PCM DID SOLVE THE PROBLEMS, UNTIL THE NEXT WEATHER EVENT. THEN, THE PROBLEMS STARTED ALL OVER AGAIN. WE HAVE NOW HAD THE COMPUTER REPLACED, DRIED, AND/OR SEALED SEVERAL TIMES, BUT WATER KEEPS GETTING INSIDE. THE LOCAL FORD DEALERSHIP AND OTHER MECHANICS HAVE BEEN WORKING DILIGENTLY IN AN EFFORT TO SEAL THE PCM. RECALL AND CLASS ACTION NEEDED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494554January 24, 2013
POWER TRAIN
I GOT INTO MY VAN, AFTER DROPPING MY MOM OFF AND WAS DURING APPROXIMATELY 15 MILES AM HOUR, GOT HALF WAY DOWN HER STREET WHEN I HEARD THIS STRANGE NOISE, LIKE THE SOUND OF RON'S REVVING ON A RACE CAR OR SOMETHING. THAN. MY RPM GAGE WAS GOING ALL THE WAY UP AND DOWN. IT WAS MOVING PRETTY SLOW, AND I GOT SCARED AND PULLED OVER AND PUT IT IN PARK AND SHUT IT DOWN. I THAN TRIED TO START IT UP AGAIN AND IT WOULD NOT GO . IT JUST KEPT REVVING. THE RON'S MOVING UP AND DOWN AGAIN. I HAD TO HAVE IT TOWED TO A TRANSMISSION SHOP AND THEY CHARGED ME $1,550 TO HAVE TRAINEE REBUILT. I WAS OUT OF A VEHICLE FOR MONTHS TRYING TO COME UP WITH THE MONEY. ALSO SPENDING MONEY ON RENTALS TO GET TO WORK AND BRING MY KIDS TO SCHOOL. THAN JUST THREE MONTHS AFTER GETTING MY VAN BACK, I DROVE TO THE AKRON RESERVATION AND NEARLY THE SAME THING HAPPENED DRIVING UP A HILL ON THE WAY BACK. I HAD TO HAVE IT TOWED AGAIN AND WENT WITHOUT MY VAN FOR ANOTHER WEEK AND A HALF. THEY FIXED IT AGAIN AND THAN TOLD ME THERE WAS A RECALL ON THE TORQUE CONVERTERS THROUGH FORD. THE 2004 AND 2005 FORD FREESTAR. MY VAN IS AN 06, AND THEIR ARE A LOT OF 2006 STORY'S AND COMPLAINTS I HAVE HEARD BESIDES MINE. FORD NEEDS TO EXTEND THE RECALL AND ADD THE 2006 MODELS ALSO, BECAUSE IT'S THE SAME DEFECTIVE PROBLEM AS THE 04, AND 05. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494512January 23, 2013
POWER TRAIN, ENGINE
ENGINE STUTTERS, WON'T RUN STEADY, IDLES OVER 2000RPM IN NEUTRAL, CONTINUALLY DIES, WHEN ENGINE DIES STEERING HARD(NATURALLY), WON'T GO IN REVERSE, THIS PROBLEM CAUSES NUMEROUS PROBLEMS THAT ARE NOT SAFE WHEN IT DOES IT ON THE ROAD. THE PROBLEM IS APPARENTLY IN MOISTURE IN THE PCM. TORQUE CONVERTER WAS REPLACED IN 2012. HAS NOT DONE THE PROBLEM FOR A YEAR AND DID IT AGAIN TODAY( HAS NOT RAINED IN MORE THAN A WEEK) JUST GOING DOWN THE ROAD AND STARTS CUTTING OUT AND DIES! HAS DONE THIS MANY TIMES SINCE 2010. FORD KNOWS ABOUT IT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493572January 20, 2013
STRUCTURE:BODY
BACK SEAT WOULDN'T LATCH. FOUND ROTTEN WHEEL WELL DUE TO RUST AND CORROSION AND LATCH FELL OUT ALONG WITH A PIECE OF THE WHEEL WELL. NOW, THERE IS A HOLE WHERE THE LATCH WAS AND THE REAR SEAT IS UNSAFE DUE TO THE FACT THAT THERE IS NO LATCH TO HOLD IT IN PLACE. I HAVE THREE KIDS SO NOW THEIR LIFE IS IN JEOPARDY AND THE VAN ISN'T EVEN 10 YEARS OLD. WE'VE HAD SO MANY ISSUES WITH THIS VAN. ALSO, THE COMPUTER HAD TO BE REPLACED DUE TO WATER DAMAGE. WE WERE TOLD CHEVY HAD THE SAME PROBLEM OF WATER COMING RIGHT DOWN ONTO THE COMPUTER AND THEY DESIGNED A PART FOR IT, BUT NOT FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493589January 20, 2013
POWER TRAIN
AFTE RPARKING VAN NOSE IN,ATTEMPTED TO REVERSE WITH NO RESPONSE FROM VEHICLE AFTER MULTIPLE ATTEMPTS TO BACK UP WAS FINALLY ABLE TO REVERSE VERY SLOWLY WITH MINIMAL POWER. WHEN PLACED IN DRIVE TOOK SEVERAL ATTEMPTS AT ACCELERATION TO MOVE FORWARD. TRANSMISSION FLUID CHECKED BY MYSELF AND ADVANCE AUTO PARTS EMPLOYEE AND FOUND TO BE AT PROPER FLUID LEVEL.DROVE VEHICLE 30 MILES WHEN IT CUT OFF COMPLETELY,WAS ABLE TO GET VEHICLE TO SIDE OF ROAD(IT WAS RAINING HEAVILY AND FOGGY AS WELL). WAS AGAIN ABLE TO GET VAN GOING AND MADE IT ANOTHER 15 MILES BEFORE IT CUT OFF ON ME AGAIN AND WAS AGAIN DIFFICULT TO TAKE OFF AND REQUIRED ONCE AGAIN MULTIPLE ATTEMPTS TO GET IT MOVING. FINALLY MADE IT ANOTHER 5 MILES HOME AND PARKED VEHICLE. HAD RECEIVED NOTICE 2 MONTHS EARLIER FROM FORD RE A RECALL RELATED TO TORQUE CONVERTER. MECHANIC AT MAGIC CITY FORD IN ROANOKE,VA. SAID PROBLEM WITH MY TRANSMISSION HAD NOTHING TO DO WITH TORQUE CONVERTER WITHOUT DRIVING OR WORKING ON VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493470January 18, 2013
STRUCTURE:BODY, SEATS
THE LEFT REAR 3RD ROW SEAT ANCHOR PLATE, MOUNTED NORMALLY TO THE LEFT REAR INNER WHEELHOUSE AS AN INTEGRATED PART OF THE WHEELHOUSE, HAS RUSTED AROUND THE PLATE EDGES AND THE ENTIRE PLATE IS SEPARATING FROM THE WHEELHOUSE ASSEMBLY. CURRENTLY IT IS RUSTED THRU ON THE LEFT , RIGHT, AND BOTTOM EDGES OF THE MOUNTING PLATE, REMAINING ATTACHED ONLY ALONG ITS TOP EDGE. THIS IS LETTING ROAD MOISTURE INTO THE INTERIOR REGIONS OF THE VAN, SOILING CARPET AND JUTE, CAUSING ODOR AND POSSIBLE MOLD DEVELOPMENT. THE 3RD ROW SEAT CAN NO LONGER BE SAFELY ATTACHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492885January 14, 2013
POWER TRAIN
CAR LURCHED FORWARD AT A STOP. AFTER THAT CHECK ENGINE LIGHT CAME ON. FURTHER DIAGNOSES BY FORD INDICATED TRANSMISSION WAS DAMAGED. THIS IS 5 MONTHS AFTER TORQUE CONVERTER WAS REPLACED AS PART OF A RECALL. OBVIOUSLY TRANSMISSION WAS DAMAGED DUE TO FAULTY TORQUE CONVERTER. LOTS OF PEOPLE ON-LINE REPORTING SIMILAR INCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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