Ford Freestar Complaints

2,533 consumer complaints on file.

#10957408February 27, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 35 MPH, THE TRANSMISSION MADE AN ABNORMAL NOISE AND STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956670February 23, 2017
POWER TRAIN
2005 FORD FREESTAR RECALL I HAVE A 2005 FORD FREESTAR AND DIDN'T KNOW THAT IT HAD BEEN RECALLED. I WAS DRIVING AN HOUR AWAY FROM MY HOME WHEN COMING DOWN AN EXTREMELY BUSY OFFRAMP THE TRANSMISSION JUST STOPPED WORKING. IT TOOK ME AN HOUR AT LEAST TO GET THE VAN TO THE SIDE OF THE ROAD AS PEOPLE WERE HONKING AND FLYING DOWN THE OFFRAMP. I HAD MY TWO KIDS WITH ME AND THEY WERE TERRIFIED. I LOOKED UP THE SYMPTOMS OF MY VEHICLE AND DISCOVERED THE RECALL OF THE TORQUE CONVERTER AND HOW IT CAN KILL THE TRANSMISSION IMMEDIATELY SO I FELT CONFIDENT FORD WOULD HELP S THE VAN HAD A RECALL ON THE TORQUE CONVERTER AND I HAD IT TOWED TO PHIL LONG IN SPRINGS, BECAUSE IT QUIT SHIFTING IN THE SPRINGS, AND THEY TOLD ME TODAY IT WAS THE TRANSMISSION. I DID RESEARCH AND ITS DOING THE SAME THING ALL 05 FREESTARS WERE DOING TO GET RECALLED. THE GUY AT THE SERVICE PLACE ALSO SAID THAT IT HAD ALREADY BEEN FIXED WHICH WAS NOT TRUE BECAUSE I RAN THE VIN PREVIOUSLY TEN HE TOD ME IT WAS THE WHOLE TRANSMISSION BUT I DON'T TRUST THEM. I SHOULD STILL HAVE A NEW TORQUE CONVERTER PUT IN AS WELL RIGHT? I CALLED A FORD DEALERSHIP AND THE LADY WHO ANSWERED THE PHONE SAID THAT SHE DOUBTED MY VEHICLE WAS RECALLED BUT I ASSURED HER I HAD ALREADY CALLED AND CHECKED SO SHE TOLD ME TO HAVE IT TOGETHER. I CALLED ROADSIDE ASSISTANCE. WHEN I HAD THE VAN TOWED TO PHIL LONG IN COLORADO SPRINGS THEY WERE VERY RUDE. INITIALLY THEY DIDN'T WANT TO HELP BUT I EXPLAINED THE ROW TRUCK DRIVER ALREADY LEFT IT. THEY ASKED US TO WAIT I'M THE WAITING AREA FOR QUITE A WHILE THEN TOLD US THEY'D FIX THE TORQUE CONVERTER THURSDAY. AFTER WAITING A WEEK WITH NO TRANSPORTATION THEY TOLD ME THEY WOULD NEED 4500 TO FIX IT. I DON'T KNOW WHAT TO DO I CAN'T AFFORDABLE ANOTHER VEHICLE OR THE REPAIRS AND IT DOESN'T SEEM FAIR THAT EVEN THOUGH THIS HAS HAPPENED TO SO MANY PEOPLE FORD STILL PROFITS SO MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949711February 6, 2017
POWER TRAIN
GEARS FAILED TO ENGAGE. IT WAS SUDDENLY, NO ADVANCE WARNING. WE WERE DRIVING ON A 4 LANE HIGHWAY, IT JUST LOST POWER TO THE TRANSMISSION GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949821February 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE THE VEHICLE WAS STATIONARY, THE ENGINE CAUGHT FIRE WITHOUT WARNING. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FIRE. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10949500February 3, 2017
POWER TRAIN
ABRUPT TOTAL LOSS OF POWER TRANSFER ;WITHOUT WARNING. FAULTY TORQUE CONVERT DESIGN LIKELY TO BLAME. TRAVELING ALONG AT 25 MPH IN DYERSVILLE IOWA, ON 1ST AVE W, ON 1/25/2017. VAN HAS ~160K MILES. NO ONE WAS INJURED, NO ACCIDENT, SAFELY MADE IT TO THE SIDE OF THE ROAD. ITS MY PERSONAL OPTION, THAT HAD I BEEN IN CONGESTED HEAVY TRAFFIC, I WOULD POSE A SAFETY RISK. IF YOUR OCCURRING A BREAKDOWN, YOUR MOSTLY LIKELY TO BE GIVEN SOME TYPE OF WARNING. YOU HAVE TIME TO ENGAGE HAZARDS LIGHTS, MERGE OVER AND SLOW DOWN. HOWEVER THIS 06 FORD FREE-STAR GAVE NO WARNING, AND THIS CONCERNS ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948945February 1, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE REAR PASSENGER SIDE OF THE VEHICLE. UPON PARKING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR WHEEL WELL WAS RUBBING AGAINST THE REAR WHEEL. THE CONTACT REMOVED THE METAL PART OF THE SEAT BRACKET FROM THE WHEEL WELL AND CONTINUED DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. RECENTLY, THE REAR DRIVER SIDE EXPERIENCED THE SAME ISSUE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946490January 19, 2017
UNKNOWN OR OTHER
ON NOVEMBER I WAS GOING SHOPPING WITH MY TWO KIDS,OUT OF THE SUDDEN MY VAN STOPPED IN THE INTERSECTION OF WASHINGTON AND MILES, I DIDN'T KNOW WHAT WAS GOING ON, I PUSHED IT TO THE SIDE OFF THE ROAD. IT DIDN'T TURN ON SO I CALLED THE TOW TRUCK. WE'RE BEING TRYING TO FIXED IT BUT NOW IT JUST DOESN'T SHIFT. IT IS UNKNOWN AS TO WHAT CAUSED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943799January 9, 2017
POWER TRAIN
WHILE DRIVING IN HOUSTON TEXAS, 1500 MILES FROM HOME, MINIVAN SUDDENLY STOPPED. WE WERE IN HOV LANES ON HIGHWAY 290, ONLY ONE LANE BECAUSE OF CONSTRUCTION. NO WARNING, SUSPECT TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939485January 3, 2017
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHEN THE CONTACT ATTEMPTED TO OPEN THE TRUNK OF THE VEHICLE, THE HYDRAULIC LOCK FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,765.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937671December 27, 2016
POWER TRAIN
VEHICLE WAS STATIONARY AND WHEN STARTED WOULD NOT CONTINUE TO RUN, FINALLY DID RUN BUT WHEN PUT IN REVERSE VEHICLE WOULD NOT MOVE, SHIFTED INTO NEUTRAL AND ENGINE RPM PICKED UP FOR NO REASON, PUT INTO DRIVE AND VEHICLE SLIGHTLY MOVED AND ENGINE DIED. EARLIER IN DAY HAD DRIVEN VEHICLE WITH NO PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930047December 5, 2016
POWER TRAIN
MY WIFE WAS DRIVING DOWN THE INTERSTATE AND LOSS ALL PROPULSION TO THE WHEELS. THE ENGINE CONTINUED TO RUN, BUT WHEN APPLYING THE ACCELERATOR TO ATTEMPT TO APPLY POWER TO THE WHEELS SHE EXPERIENCED NO RESPONSE. ONCE TOWED FROM THE SHOULDER OF THE INTERSTATE AND DELIVERED TO A CERTIFIED MECHANIC'S SHOP, IT WAS DETERMINED THAT THE TORQUE CONVERTER HAD FAILED. WE WERE INFORMED THAT THIS IS AS COMMON A PROBLEM WITH THE 2006 MODEL FREESTARS AS IT IS FOR THE 2004 AND 2005 MODELS SINCE THEY SHARE THE SAME DESIGN AND MATERIAL COMPOSITION. I'M CURIOUS TO KNOW WHY THE 2006 MODEL WAS NOT RECALLED WHEN THE 2004 AND 2005 MODELS WERE RECALLED SINCE THESE MODEL YEARS ARE IDENTICAL WHEN CONSIDERING THE TORQUE CONVERTER ISSUE. OUR FREESTAR HAS BEEN IMPECCABLY MAINTAINED OVER THE YEARS WITH ONLY 85,300 TOTAL MILES ON THIS CAR. THE DESIGN LIFE OF THE AVERAGE TRANSMISSION FAR EXCEEDS 85,000 MILES, THUS IT IS CLEARLY OBVIOUS THAT MATERIAL, FABRICATION, AND/OR THE DESIGN ELEMENTS OF THIS VEHICLE'S TORQUE CONVERTER ASSEMBLY WERE SUBSTANTIALLY DEFICIENT. OUR EXPERIENCE, ALONG WITH ALL THE OTHER 2006 FREESTAR OWNERS FILING COMPLAINTS ON THIS WEB PAGE PROVIDE AMPLE EVIDENCE FOR EXPANDING THE FREESTAR RECALL NOTICE TO 2006 MODELS. I EARNESTLY IMPLORE THE NHTSA TO DUTIFULLY EXERCISE ITS AUTHORITY IN RECONCILING THIS MATTER AS STATED ABOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927888November 25, 2016
POWER TRAIN
HAD THE TORQUE CONVERTER REPLACED AS PER RECALL AT 53692 MILES. TWO YEARS AND 12000 MILES LATER THE VAN LOST POWER ON THE ROAD. DEALER ESTIMATED $1300 TO DIAGNOSE AND $3000 IF IT IS THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927323November 21, 2016
FUEL/PROPULSION SYSTEM, POWER TRAIN
TRANSMISSION FAILS WITHOUT WARNING, CAUSING LOSS OF POWER AND CONTROL OF VEHICLE. DRIVING AT 70 MPH IN TRAFFIC ON INTERSTATE, ENGINE REVVED TO 5000 RPM'S AND WE HAD TO COAST THROUGH TRAFFIC TO THE SHOULDER AND COAST TO A STOP. TRANSMISSION WOULD NOT ENGAGE IN ANY GEAR. HAD TO BE TOWED. LUCKY TO GET TO THE SHOULDER ALIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927072November 19, 2016
POWER TRAIN
TRANSMISSION DIED WHILE DRIVING ON A BUSY AVENUE, JUST BEFORE AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920604November 1, 2016
POWER TRAIN
MOM WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN THE TRANSMISSION SLIPPED, SHE WAS ON THE SECOND LANE SO THEIR IS CARS GOING BY AT 60 MILES PLUS ON THE SIDES, THE VAN CAME TO A SLOW STOP AND WITH CARS BARELY MISSING US AND CAUSING A HORRIBLE ACCIDENT. WE FINALLY HAD A TOW TRUCK DRIVER THAT IS A FRIEND OF MINE COME TO OUR RESCUE. MOM IS SCARED TO GET ON THE HIGHWAY EVER SINCE. I GOT ON THE INTERNET THAT SAME DAY AND FOUND OUT FORD RECALLED THE TORQUE CONVERTER ON THE 2004 AND 2005 FORD FREESTAR BUT THAT SAME WOMAN TORQUE CONVERTER USED ON THE 2006 MODEL WAS NOT , THE SAME ONE ME AND MY MOM WERE NOT ONLY US BUT OTHER DRIVERS COULD HAVE BEEN SERIOUSLY HURT OR WORSE. AND IF I MAY SAY THE VAN ONLY HAS 77,000 MILES ON IT. AND I'VE SEEN MANY MANY COMPLAINS ONLINE ABOUT THIS ISSUE WITH THE SAME 2006 MODEL WITH DIFFERENT OWNERS, PLEASE HELP MAKE THIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919296October 27, 2016
FUEL/PROPULSION SYSTEM
MY 2006 FORD FREE STAR STOPPED ON THE ROAD YESTERDAY MORNING. THE ENGINE REMAINED RUNNING BUT THE VAN WOULD NOT MOVE AT ALL. NO WAY TO CHANGE GEARS.FORD REFUSES TO DO A RECALL ON 2006 YEAR MODELS BUT DID SO FOR 2004-2005 MODELS WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918433October 24, 2016
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR PASSENGER SIDE TIRE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE REAR AXLE HAD A DENT AND CAUSED THE BRAKE LINES TO RUB AGAINST THE TIRE. THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916521October 17, 2016
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MY RADIO GOES OFF BY ITSELF, AND ALL LIGHT FLICKER EVEN WHEN DRIVING OF A NIGHT. IT IS NOW MAKING A SOUND LIKE TIGHT BELTS...BUT DOES NOT APPEAR TO HAVE ANY READY TO BREAK. FORD YOU REALLY MESSED UP ON THIS ONE! I NO LONGER LIKE HAVING A FORD CAR! I HAVE HAD 3 DIFFERENT ALTERNATORS ON THE CAR AND IT HAS NOT HELPED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915574October 12, 2016
STEERING
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915099October 10, 2016
SEATS
SHEET METAL CORROSION THAT SUPPORTS THE THIRD ROW SEAT COULD CORRODE AND COMPROMISE THE FORWARD MOUNTING OF THE SEAT. POSSIBLE THE SEAT MAY COME UNLATCHED IF INVOLVED IN REAR IMPACT ACCIDENT. DEALER SERVICE DEPARTMENT UNABLE TO ACCOMPLISH RECALL WITH PARTS PROVIDED BY MANUFACTURER BECAUSE OF EXCESSIVE CORROSION. DEALER INDICATES THAT ADDITIONAL PARTS BEYOND THE 'RECALL KIT' ARE NOT READILY AVAILABLE. DEALER ALSO INDICATES THAT THE RECALL SHOULD HAVE BEEN COMPLETED SOONER, NEAR THE ORIGINAL ISSUE DATE. MANUFACTURE IS STILL SENDING RECALL NOTICES INVITING US TO ACCOMPLISH. DEALER RELEASED THE VEHICLE BACK TO US WITHOUT REPAIR OR ANY ADDITIONAL SAFETY MEASURES CONCERNING SECURING OF THE SEAT. ESCALATED ISSUE TO FORD CUSTOMER CARE REPRESENTATIVE WHO HAS NOT RESPONDED AT PRESENT TIME. BEEN WITHOUT VEHICLE FOR TWO WEEKS WITHOUT ANY ACCOMMODATIONS OR ANSWERS OTHER THAN 'SOMEONE WILL GET BACK TO YOU TOMORROW', WHICH HASN'T HAPPENED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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