Ford Freestar Complaints

2,533 consumer complaints on file.

#11013086August 6, 2017
UNKNOWN OR OTHER
WITHOUT WARNING IN HEAVY TRAFFIC THE TRANSMISSION QUIT. WOULD NOT GO FORWARD OR BACKWARD IN ANY GEAR. I HAD ENOUGH MOTION LEFT TO GET IT TO THE SIDE OF THE ROAD. HAD IT TOWED TO A TRANS REPAIR SHOP AND WAS TOLD IT WAS MOST LIKELY THE TORQUE CONVERTER. HE SAID THIS THESE VEHICLES HAVE HAD NUMEROUS TC FAILURES. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION HAD IT HAPPENED IN INTERSTATE TRAFFIC BUT THANK GOD EVEN THOUGH IT WAS IN HEAVY TRAFFIC IS WAS JUST A CITY STREET. I THINK FORD SHOULD BE RESPONSIBLE FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012963August 5, 2017
ENGINE, POWER TRAIN
ENGINE SURGES IN REVERSE AND DRIVE VIOLENTLY ALMOST HITTING VEHICLE IN FRONT OF ME AT STOP LIGHT NO ENGINE LIGHT OR VEHICLE CODES FOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010472July 25, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHEN STOPPED AT A GROCERY STORE, THE REAR PASSENGER SIDE DOOR WAS LOCKED AND FAILED TO UNLOCK BOTH FROM THE INTERIOR AND FROM EXTERIOR. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER SHERWOOD OF SALISBURY LOCATED AT 1902 N SALISBURY BLVD, SALISBURY, MD 21801; 866-341-4841 WAS CONTACTED AND CONFIRMED THAT THEY WERE UNAWARE OF THE FAILURE AND NEEDED TO BE INSPECTED. THE DEALER ALSO STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE TWO RECALLS BUT NO RECALL FOR THE FAILURE. A CASE NUMBER WAS PROVIDED: CAS-12779247-C5Y2K4. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006353July 19, 2017
POWER TRAIN
NOISE FROM THE TRANSMISSION. CAR WILL SURGE JUMP WHILE IN GEAR.MY CAR ONLY HAS 48000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005361July 14, 2017
POWER TRAIN
WHILE DRIVING DOWN A CITY ROAD AT ANY SPEED, RPMS WILL SUDDENLY INCREASE SLIGHTLY, THEN VEHICLE WILL DROP IN RPMS CREATING A SOUND SIMILAR TO A HORSE NEIGHING. SOMETIMES VEHICLE WILL LOOSE ALL MOTOR POWER, WHICH WILL REQUIRE A SHIFT INTO NEUTRAL, TURNING OFF KEY THEN TURNING ON KEY, RESTARTING ENGINE. THIS WILL TYPICALLY HAPPEN WHEN TURNING ONTO A ROAD FROM A DEAD STOP, OR WHEN GOING UP HILL. THIS IS AN ON GOING ISSUE SINCE PURCHASE OF THE VEHICLE. VEHICLE WAS PURCHASED VIA SIDE OF ROAD DEAL ON 6/14/2017, AT 189,000 MILES. VEHICLE IS NOW AT 190000. IN FIELD OF "WHEN DID THIS HAPPEN DATE WILL BE PURCHASE DATE. HARD TO PROVIDE DOCUMENTATION SINCE VIDEO WOULD BE BETTER TO PROVIDE PROOF OF PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004066July 10, 2017
POWER TRAIN
ON JUNE 5TH 2017 WE HIT A DEER WITH OUR VAN ON THE DRIVERS SIDE. AFTER THE DEER HIT THE VAN THE DEER SPUN AROUND AND WENT UNDER THE VAN. THE VAN WAS DRIVEABLE AND THERE WEREN'T ANY FLUIDS LEAKING. ON OUR WAY HOME THAT SAME NIGHT WHEN YOU WOULD GET UP TO 60 MILES PER HOUR IT WOULD JERK REALLY BAD IN THE TRANSMISSION. WELL WHEN WE HAD THE DAMAGE ON THE SIDE OF THE VAN FIXED WE HAD THEM LOOK AT IT. THEY COULDN'T FIND THE PROBLEM THEN. WE TOOK IT BACK TO THEM AGAIN AND IT WAS GETTING WORSE. THEY FIGURED OUT THAT IT MOW HAD A BAD TORQUE CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003798July 8, 2017
POWER TRAIN
I LEFT BURGER KING, DROVE A FEW BLOCKS TO MENARDS, I WAS JUST PARKING WHEN THE LITTLE WRENCH STARTS BLINKING, I DRIVE TO AUTOZONE AS SLOW AS 30/MPH, THEY COULDN'T TELL ME WITH THEIR LITTLE COMPUTER WHAT THE PROBLEM IS, THE LIGHT STARTS BLINKING AFTER ABOUT HALF A MILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003623July 7, 2017
POWER TRAIN
TORQUE CONVERTER AND OUTPUT SHAFT. WHEN ACCELERATING INTERNAL SHAFT SPLINES SOUNDS STRIPPED WITH NO POWER TO GO . TACHOMETER IN TAKE OFF REVES UP WHEN CHANGING GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002710July 2, 2017
ENGINE, POWER TRAIN
TRANSMISSION WON'T GO INTO REVERSE AND SOMETIMES NOT IN ANY GEAR. ENGINE STOPS RUNNING ON HIGHWAY WITH NO WARNING. NEARLY HAD AN ACCIDENT, HAD TO BE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000643June 22, 2017
POWER TRAIN
MY VEHICLE HAS HAD TWO AUTOMATIC TRANSMISSION REBUILDS BEFORE 118000 MILES. THE LAST TIME IT WENT COMPLETELY OUT AND STRANDED ME ON THE STREET IN THE MIDDLE OF A BUSY ROAD. I HAD THE VEHICLE TOWED AND THE TRANSMISSION REBUILT. THIS TRANSMISSION IS NOW SLIPPING AT 134000 MILES AND IS PAST THE WARRANTY TIME AND NEEDS TO BE REPAIRED. THIS IS A DANGEROUS HAZARD AS WHEN THE CAR IS WARM IT WON'T MOVE. THIS IS EVIDENTLY A COMMON DEFECT WITH THIS PRODUCT AND I WANT TO KNOW IF I CAN SUE FORD FOR THIS OBVIOUS DESIGN DEFECT WHICH HAS AFFECTED MANY FORD FREESTAR OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10720930June 21, 2017
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, ENGINE, POWER TRAIN
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AND UNRESOLVED VEHICLE PROBLEMS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT REMAINED ON AFTER MULTIPLE REPAIRS WERE MADE. THE VEHICLE WOULD ALSO STALL. THE TORQUE CONVERTER WENT OUT AND THE VEHICLE HAD TO BE TOWED. THE VEHICLE WAS TRADED IN. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000498June 21, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE LUNGED FORWARD AND FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995433June 15, 2017
POWER TRAIN
WAS DRIVING ON MY WAY HOME ON I85 AND THE CAR LOST SPEED AND REV UP ON RPM. READ CODES AN IT HAS A TORQUE CONVERTER CODE ON IT. I COULD HAVE BEEN INJURED BECAUSE MY CAR WAS NOT UNDER A RECALL AND I DIDN'T GET NO NOTICED. THAT WAS THE ONLY VEHICLE I HAVE AND NOW I HAVE NO WAY TO GET AROUND. IT WAS A VERY BUSY INTERSTATE I85 WHEN MY CAR LOST SPEED AND REVVED UP ON RPM WHILE I WAS IN MOTION WITH BIG RIGS BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994575June 13, 2017
ENGINE, POWER TRAIN, SEATS
THE THIRD ROW SEATING LATCH HAS RUSTED OUT ON THE DRIVER SIDE. THE VEHICLE I BELIEVE HAS ISSUES THAT OTHER 2004 FORD FREESTAR VEHICLES HAVE THE SAME ISSUES AND WERE RECALLED. I HAVE CONTACTED FORD, AND THEY REFUSE TO HELP. I HAVE 4 CHILDREN AND I FEAR TO TAKE THEM ANYWHERE IN THIS VEHICLE. PLEASE HELP. THE VEHICLE JERKS AND STUTTERS WHEN IN DRIVE WHETHER I'M MOVING OR AT A STOP LIGHT AS LONG AS I AM IN ANY GEAR. IT ONLY HAS 85,000 MILES AND I'VE PURCHASED IT IN FEBRUARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994247June 9, 2017
POWER TRAIN
WAS HEADING DOWN A HIGHWAY HEADING HOME WHEN THE VAN REVVED UP AND STOPPED SHIFTING ALL TOGETHER. ONLY T HING THAT WAS THERE WAS PARK. GOT IT HOME AND WAS CHECKING TO SEE IF IT WAS A TOURQUE CONVERTER OR THE PUMP. TOOK A TRANNY LINE OFF AND NO FLUID CAME OUT. PUMP WENT OUT WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993953June 8, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE LOCKS ON THE VEHICLE DOORS BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994030June 8, 2017
POWER TRAIN
VEHICLE WAS MAKING A SOUND KIND OF LIKE A MISFIRE IN THE AIR INTAKE OR BACK FIRE IN THE EXHAUST. LISTENED SEVERAL TIMES AND SOUNDED LIKE THE NOISE WAS ACTUALLY COMING FROM UNDER THE VEHICLE. TOOK IT FOR A DIAGNOSIS TO J&A TRANSMISSION IN MORRIS, IL THEIR DIAGNOSIS WAS IT'S THE TORQUE CONVERTER WHICH IS A RECALL FOR THIS YEAR MAKE AND MODEL BUT FORD IS UNWILLING TO HELP US BE SAFE AND REPAIR THE ISSUE SINCE OUR VIN ISN'T LISTED IN THEIR SYSTEM FOR THE RECALL. NHTSA ISSUED THE RECALL FOR ALL 2004-05 MODELS. SEE PE09-033
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991157May 23, 2017
SEATS
"REAR SEAT LATCHES SUBJECT TO CORROSION". AFTER ORIGINAL SALE, THIS VAN WAS MODIFIED BY RIDE-AWAY(RICHMOND) TO TRANSPORT WHEELCHAIR-DEPENDENT PASSENGERS IN THE REAR AREA. THE ENTIRE FLOOR OF THE VEHICLE WAS LOWERED, FUEL TANK ETC. MOVED TO BELOW REAR SEAT AREA, AND A HINGED BENCH SEAT WAS INSTALLED OVER THE SPARE TIRE COMPARTMENT. THE ORIGINAL REAR SEATS NO LONGER EXIST, NOR DO THEIR ATTACHING POINTS. THE CAR WAS SERVICED AT BATTLEFIELD FORD, MANASSAS, VA., ON AT LEAST THREE OCCASIONS WHEREIN THEY WERE REQUESTED TO REMOVE THIS VEHICLE FROM THE REAR SEAT LATCH REPLACEMENT RECALL. BATTLEFIELD FORD HAS ELECTED NOT TO COMPLY, AND I KEEP GETTING NOTICES OF NON-COMPLIANCE WITH THE RECALL. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984886May 11, 2017
POWER TRAIN
TRANSMISSION FAILURE. COMPLETE. VERY DANGEROUS SITUATION ON FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985007May 11, 2017
POWER TRAIN
THE VEHICLE STARTED SHIFTING ROUGHLY AND WITHIN A MATTER OF HOURS, FAILED TO MOVE WHEN IN REVERSE. I TOOK IT TO MY MECHANIC AND AFTER INSPECTING, WATER WAS FOUND IN THE TRANSMISSION. THE TRANSMISSION HAD TO BE PULLED AND REBUILT. APPROXIMATELY SIX MONTHS LATER, I HEARD A WHINNING NOISE THEN A CLICKING WHEN ACCELERATING, COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE. I TOOK IT IN TO BE INSPECTED AND ONCE AGAIN THEY FOUND WATER IN THE TRANSMISSION, WHICH WAS NOT COVERED UNDER THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar