Ford Freestar Complaints

2,533 consumer complaints on file.

#10983716May 5, 2017
STRUCTURE:BODY, SEATS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE ATTEMPTING TO MOVE THE THIRD ROW SEAT BACK INTO AN UPRIGHT POSITION, THE SEAT FAILED TO LATCH. THE CONTACT FOUND THAT THE METAL AROUND THE SEAT LATCH WAS RUSTED. THE CONTACT THEN NOTED THAT THE REAR WHEEL WELLS ALSO SHOWED SEVERE RUST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SPOKE TO A DEALER WHO STATED THAT THEY WERE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 162,015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983603May 4, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
THIS VEHICLE I RECEIVED NUMEROUS RECALLS AND HAD MANY PROBLEMS WITH THIS VEHICLE. MAJOR ELECTRICAL PROBLEMS. WHEN IT WOULD RAIN AND GET CAR WASH THE ELECTRICAL SYSTEM WOULD MALFUNCTION AND CAUSE ENGINE NOT TO RUN PROPERLY AND CHECK ENGINE LIGHT WOULD COME ON. IN APRIL OF 2016 ENGINE WAS MALFUNCTIONING AND CAUSED ME TO GET IN ACCIDENT. THIS VEHICLE HAS SINCE BEEN IMPOUNDED AND LOAN COMPANY SANTANDER TRYING TO BILL ME FOR REMAINDER OF LOAN AND NOW CAUSING MAJOR CREDIT ISSUES. I WOULD LIKE THIS TO BE COVERED BY FORD/CARMAX FOR SELLING MY FAMILY AN UNSAFE VEHICLE WHICH COULD HAVE RESULTED IN CRITICAL INJURY OR WORSE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10983482May 4, 2017
STRUCTURE:BODY, POWER TRAIN, SEATS
IM HAVING MANY ISSUES WITH MY VEHICLE. THE WORST ONE IS THE PASSIVE SECURITY SYSTEM THAT HAS STRANDED ME IN MANY AREAS BECAUSE IT REFUSES TO START. I HAVE TRIED MANY THINGS INCLUDING REPLACING TRANSPONDER KEYS AND THE TRANSCEIVER BUT I STILL AM GETTING THE FLASHING RED SECURITY LIGHT. IM SCARED TO DRIVE THIS THING IN THE WINTER DUE TO THE POSSIBILITY OF GETTING STRANDED IN COLD TEMPERATURES. ALSO THIS VEHICLE LETS WATER LEAK IN EVERYWHERE CAUSING SEVERE RUST AND MOLD ISSUES. ONE OF THE FLOOR SUPPORTS OF THE DRIVERS SEAT IS CLOSE TO BEING RUSTED THROUGH AND THE OTHER ONES ARE ON THEIR WAY OUT. THE BODY IS SEVERELY RUSTED AND IM NOT SURE HOW MUCH LONGER THIS THING WILL BE SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980373April 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GEM MODULE NEEDED TO BE REPLACED. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL, AND FILED CASE NUMBER: CAS-11839376. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980123April 24, 2017
POWER TRAIN
WHILE DRIVING THE RPM WOULD DROP TO ZERO AND NO POWER WOULD GO TOWARDS MOVEMENT. THEN RPM WOULD SUDDENLY JUMP TO OVER 1500 CAUSING MY VAN TO LURCH AND JUMP EVEN WHILE BRAKE WAS APPLIED. I WAS DRIVING WITHIN THE CITY, SPEED OF 30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980133April 24, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED AND A CERTIFIED MECHANIC DIAGNOSED THAT THE MOTOR AND TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979971April 23, 2017
POWER TRAIN
WHILE DRIVING 40MPH ON A CITY STREET, VEHICLE SUDDENLY HAD NO ACCELERATION. IT MADE NO SOUND, AND JUST STOPPED ACCELERATING. I WAS ABLE TO PULL DOWN A SIDE ROAD, AND CALL A TOW TRUCK. THE VAN TURNS ON, BUT AS YOU SWITCH GEARS IT DOESN'T DRIVE FORWARD, OR REVERSE. IT WILL, HOWEVER, GO FORWARD WHILE IN PARK, IF THE EBRAKE IS NOT ON, ALTHOUGHT IT WILL NOT ACCELERATE. VAN HAS 78K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979602April 20, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO SHIFT GEARS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979646April 20, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE REAR QUARTER PANELS ON THE VEHICLE WERE RUSTED AND CORRODED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (STRUCTURE). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978525April 14, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSMISSION WARNING INDICATOR ILLUMINATED AND THE TRANSMISSION FAILED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY 30 MINUTES. WHEN THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. AFTER FIFTEEN MILES, THE WARNING INDICATOR ILLUMINATED AGAIN AND THE TRANSMISSION FLUID STARTED TO LEAK OUT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SEAL IN THE TRANSMISSION FAILED AND THE FLUID LEAKED OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971904April 11, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEAT BELT LATCH WAS CORRODED AND THE BUCKLE NO LONGER LATCHED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969356March 29, 2017
ENGINE
WHEN IT'S RAINING OR WET SNOW OUTSIDE THE VAN STARTS TO CHUG. THIS CAUSES THE VEHICLE TO HAVE LOSS OF POWER AND IT BECOMES JERKY. THE ENGINE LIGHT STARTS TO FLASH. IT ONLY DOES THIS WHEN IT'S WET OUTSIDE- IT HAPPENS ON THE FREEWAY, DIRT ROADS, PAVED IN TOWN ROADS.... I'M SURE IT IS THE ELECTRICAL BOX UNDER THE HOOD GETTING WET FROM A MANUFACTURE OVERLOOK- I'VE READ THIS WAS AN ISSUE AND BECAUSE IT HASN'T CAUSED A DEATH IT'S NOT SOMETHING FORD HAS TO FIX? I HAVE CHILDREN AND I WILL NOT ALLOW MY FAMILY TO BE A LOSS BECAUSE OF A MANUFACTURE ISSUE. FORD SHOULD BE PAYING FOR THE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968476March 25, 2017
UNKNOWN OR OTHER
VEHICLE SUDDENLY AND WITHOUT WARNING WILL NOT ENGAGE ANY GEARS. SHIFTS GEAR WITH NO PROBLEM, BUT IT WILL NOT MOVE WHEN SHIFTED INTO DRIVE, REVERSE, ETC. WE ARE UNABLE TO USE ANY MOMENTUM TO MOVE OFF THE ROAD SAFELY. UPON RESEARCH IT MAY BE RELATED TO THE TORQUE CONVERTER RECALL FROM 2009. VEHICLE HAS 154,700 MILAGE. WE WERE AT A STOPLIGHT WHEN MOTIVE POWER FAILED, MOVING AT ABOUT 10 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966232March 16, 2017
ENGINE, STEERING, UNKNOWN OR OTHER
MY TRANSMITION TURN MY CAR OFF IN THE HIGHEST MY ENGINE LIGHT KEEPS GOING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966287March 16, 2017
AIR BAGS, SEAT BELTS
HAD ACCIDENT AND SEATBELT BROKE AND FRONT AIR BAGS DID NOT EMPLOY ON ICY ROAD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10965842March 14, 2017
POWER TRAIN
TORQUE CONVERTER FAILURE. VEHICLE MADE 2 MONTHS AFTER RECALL CUTOFF FOR THAT ITEM. FAILURE HAPPENED ON THE HWY WITH MY WIFE AND 2 KIDS IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957728March 1, 2017
POWER TRAIN, SEATS, UNKNOWN OR OTHER
2004 FORD FREESTAR [XXX]FORD IS CHARGING ME FOR THE REPAIR FOR THE TORQUE CONVERTER SUBFRAME 3-4 $600~$800 BUSHING KITS ($200 EACH) THEY WANT TO CHARGE ME. I INFORMED THEM THAT ONLY DO THE FACTORY RECALL REPAIRS THE PULLED MY VAN OUT AND TOLD ME THE CANT DO THE REPAIRS, BECAUSE THEY ARE SCARED OF THE BALL JOINTS AND TIE RODS MIGHT BREAK, THEN COMPLAINED ABOUT THE SUBFRAME MY HAVE TO BE CUT TO INSTALL NEW SUBFRAME BOLTS BUSHINGS ETC. JUST TO THEY CAN CONTINUE TO TAKE THE APART TO REPLACE THE TORQUE CONVERTER. THE AGREED TO CHARGE ME 300 LABOR AND TOLD ME TO PICK UP THE PARTS NEEDED SO I PURCHASED 2 TIE-RODS. 2 TRANSAXLES L-R, 2 LOWER CONTROL ARMS WHICH INCLUDED BALL JOINTS. THEY TOOK THE SUBFRAME APART THEN TOLD ME I NEED TO PAY AND ADDITIONAL $500 FOR A USED SUBFRAME FROM THE SALVAGE YARD. INSTEAD OF FORD JUST PREPLACING THE SUBFRAME 4 BUSHINGS AND BOLTS KITS $67.00 AT PARK FORD 400 WEST AVENUE TALLMADGE OHIO 44278, THEY WANT TO CHARGE ME I NEEDED TO GET A NEW SUBFRAME BOLTS AND THAT THE SUBFRAME IS NOT MADE ANYMORE AND 3-4 $600~$800 EACH. THEN THEY WANT TO CHARGE ME $300 EXTRA LABOR FOR CUTTING THE FRAME/ AND WELDING IT BACK SHUT TO INSTALL WASHER(BOLT ANCHORS ) THEN RESEAL IT, AND TO UNINSTALL THE OLD PARTS AND INSTALL THE NEW PARTS WHICH THEY HAVE TO REMOVE TO PERFORM THE FACTORY RECALL REPAIRS. SO THIS REPAIR IS GOING TO COST ME 392.20 FOR PARTS 300 LABOR, 800 SUBFRAME BUSHINGS $1492.2 IF PURCHASE ELSEWHERE AROUND $26 EACH I AM A USA DISABLE VETERAN STUDYING FORM CISCO CCNA 200-105 EXAM AND SO I CAN BETTER SUPPORT MY ADULT SPECIAL NEED DAUGHTER [XXX] ,I AM [XXX] FORD HAD MY VAN FRIDAY 24TH 2017 ITS MARCH 1ST 2017 AND THEY ARE SEARCHING FOR WAYS TO CHARGE ME MORE MONEY. WHILE I HAVE TO WALK TO MY DESTINATIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10957783March 1, 2017
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 05/03/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957961March 1, 2017
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
02 06 2016 THE FIRST PROBLEM WITH SUBFRAM BREAKING , I WAS AT SAVEALOT 123 ST CLAIR AVENUE 44108, STARTED MY ENGINE AND SHIFTER GEARS THE ENGINE STARTED I SHIFTED GEARS AND IT LOTS POWER AND RESTARTED, THE VEHICLE JUMPED AND A LOUD GRINDING PARK FORD 400 WEST AVENUE TALLMAGE OHIO 44278 I PURCHASED TWO BOLTS W711082-S439 PURCHASED 2 BOLTS ONE BROKE AND I SPOKE TO THE MANAGER/ OWNER AND I WAS TOLD TO RETURN THE BOLT AND THE WOULD PROVIDE ME A NEW ONE. AT THE TIME THEY HAD A KIT THAT WAS $65.00 THE KIT HAD THE BOLT STEEL WASHER, RUBBER 2 BUSHING AND A ANCHOR ( WHAT THE BOLT SCREWS INTO. 2ND TIME I WAS IN EAST CLEVELAND SAME THING HAPPEN WITH A CHUCK- HOLE, I REPAIRED THE VAN AGAIN, THIRD TIME EAST 123 SUPERIOR BY DAY CAR VAN LOST POWER AND LOUD GRINDING, 3 TIME SAME BOLT SNAPPED IT WAS REPAIRED AGAIN, RALLYS E105 ST CLAIR AVENUE CHUCK HOLES BOTH THE RIGHT FRONT AND REAR SUBFRAME BOLTS SNAPPED IN THE MIDDLE OF ST' CLAIR OFFICER YOUNG AND OFFICER KING PARKED BEHIND ME WHILE I FIXED THE VEHICLE SO I COULD GET IT HOME EAST 105 AND ELK AVENUE, REAR SPARE SUBFRAM INSTALLED, AND THE FRONT WAS CHAINED LOCKED AND SECURED WITH CABLE JUST INCASE THE LOCKED CHAINS FAILED, I CALLED FORD THE SAID TO SLOWLY DRIVE IT OUT TO THEM,TOWING, MY INSURANCE COMPANY WAS CALLED AND THEY ENSURED TOWING WAS ADDED BUT I'D HAVE TO PAY UP FRONT AND GET PAID BACK, IT THE END OF THE MONTH AND I'M A DISABLED USAF VETERAN ON A FIXED INCOME SO THIS WAS NOT GOING TO WORK. I WAS BLESSED TO GET THE VAN OUT TO FORD UNDER IT OWN POWER YES I PRAYED ALL THE WAY TEARS IN MY EYES. FORD WANT TO CHARGE 300 LABOR I PURCHASED 296.83 PARTS, 95.38 PARTS BECAUSE FORD FEARED THIS PARTS WOULD BREAK, NOW COME FORD WANTING TO CHARGE 4X @220. [3F2Z5C148 I BOLT I BUSHING 2 PIECES? ] =$880 +296.38+95.38+300 PREDICTED TOTAL 1,572.20 THIS RECALL IS NOT FREE OF CHARGE, SAW KIT FOR $65 ON 2/6/2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957249February 27, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO REVERSE. THE CONTACT TURNED OFF THE ENGINE AND TRIED AGAIN. A FEW MOMENTS LATER, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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