Ford Freestar Complaints

2,533 consumer complaints on file.

#10914921October 9, 2016
POWER TRAIN
BACKED OUT OF DRIVEWAY AND NOTICED THAT THE TRANSMISSION SEEMED TO HESITATE OR SHUDDER. PULLED ONTO INTERSTATE AND TRANSMISSION SHIFTED VERY SLUGGISHLY AND STARTED SLIPPING. PULLED OFF THE ROAD AND VEHICLE WOULD NOT MOVE. WITH TRANSMISSION IN GEAR, ENGINEERING JUST REVED. HAD TO HAVE VEHICLE TOWED HOME. THE NEXT MORNING THE VEHICLE WOULD MOVE BUT CONTINUES TO SHUDDER/SLIP. WENT ONLINE AND DISCOVERED RECALL. HAD RECEIVED NO NOTICE FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914972October 9, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
HAD THE RECALL FOR THE TORQUE CONVERTER DONE AND NOW MY VEHICLE SHAKES, SPUTTERS. WON'T ACCELERATE, THE RPMS JUMP UP HIGH, VERY LOUD NOISES COMING FROM UNDERNEATH VEHICLE. SOMETIMES IT WILL STALL OUT. CAN'T GO PAST 25-30 MPH IF IT EVEN GETS UP TO THAT! MY VEHICLE RAN PERFECT BEFORE TAKING IT INTO THE FORD DEALERSHIP AND EVER SINCE I GOT IT BACK WE HAVE HAD THIS PROBLEM. TOOK IT BACK TO FORD AND THEY TRIED TO SAY IT WAS THROTTLE CABLE SO HAD THAT FIXED AND IT STILL IS DOING THE SAME THINGS AS IT DID AFTER THE TORQUE CONVERTER WAS REPLACED. CAN'T DRIVE THE VEHICLE BECAUSE WHEN I GO TO ACCELERATE IT DOESN'T GO OR GET UP TO THE CORRECT MPH. THE WHOLE VEHICLE SHAKES REALLY BAD AND THE NOISES IT MAKES ARE VERY LOUD AND SOUND LIKE SOMETHING IS GOING TO BLOW UP. I THINK THE TORQUE CONVERTER THEY REPLACED IT WITH IS BAD AND THEY NEED TO FIX THIS PROBLEM AND MAN UP AND QUIT TRYING TO BLAME IT ON OTHER THINGS. THEY MESSED UP AND NEED TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914999October 9, 2016
SEATS
MY VEHICLE WAS TAKEN TO THE FORD COLLISION CENTER IN DURHAM, NORTH CAROLINA AFTER I HEARD RUBBING ON THE RIGHT REAR TIRE WHILE DRIVING ON A HIGHWAY. THE RUST CORROSION OF THE REAR WHEEL WELLS IS SO SEVERE THAT THE FORD SERVICE MANAGER AT UNIVERSITY FORD IN DURHAM, NORTH CAROLINA REFUSES TO DO THE REPAIR AS SPECIFIED BY FORD MOTOR COMPANY BECAUSE HE BELIEVES THE VEHICLE WOULD STILL BE UNSAFE. I HAVE ALREADY FILED A COMPLAINT WITH NHTSA (10913700) BUT I REQUEST HELP IN COMPELLING FORD MOTOR COMPANY TO EITHER PERFORM A PROPER REPAIR OR REPURCHASE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914851October 8, 2016
POWER TRAIN
THE TRANSMISSION AND ACCELERATION FAIL TO RESPOND ON A RAMP TO THE HIGHWAY. SWITCHING MANUALLY TO 1 OR 3 WON'T MAKE A DIFFERENCE. IF I GO TO NEUTRAL WHEN IT STILL ROLLING THE GAS PEDAL WORKS. ON THE OTHER GEARS IT STAYS AT ABOUT 60KPH, 2000 RPM. I CAN'T GAIN ANY SPEED TO MERGE TO THE HIGHWAY, SO I HAVE TO GO TO THE SHOULDER, TURN ON HAZARD LIGHTS, TURN OFF ENGINE, WAIT A MOMENT AND THEN EVERYTHING IS OK. IT HAS HAPPENED ALWAYS ON THE SAME SPOT GOING DOWNHILL THE RAMP. AT LEAST 5 TIMES. ON THE AREA THERE IS A STOP LIGHT CONTROLLED BY RADIO FOR THE MAIN TRAFFIC AND ABOUT 200 METERS THERE IS AN HYDRO TRANSFORMER STATION, OTHERWISE JUST REGULAR BUILDINGS. I DON'T RECALL IT HAPPENING ON ANOTHER PLACE. I WONDER IF IT COULD BE RADIO INTERFERENCE THAT AFFECTS THE COMPUTER AND MAKES IT FAIL TO RESPOND AND WHEN THE ENGINE IS TURNED OFF, IT RESETS BY ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914434October 7, 2016
POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914793October 7, 2016
POWER TRAIN
TORQUE CONVERTER FAILURE WITHOUT WARNING. I WAS DRIVING NORTHBOUND ON INTERSTATE 380 ON 10/6/2016 AT ROUGHLY 70 MPH IN THE LEFT LANE OF TRAFFIC. I WAS NOT USING THE CRUISE CONTROL. SUDDENLY (AROUND MILE MARKER 13-14), THE ENGINE REVVED VERY HIGH AND THE VAN DECELERATED. I WAS TRAVELING UP A HILL AND WAS DANGEROUSLY DECELERATING IN THE LEFT LANE OF THE INTERSTATE. I MANAGED TO GET OVER TO THE SIDE OF THE ROAD (CUTTING OFF A SEMI-TRUCK) WITH ABSOLUTELY NO PROPULSION. IT FELT AS THOUGH THE ENGINE WAS NOT CONNECTED WITH THE DRIVE WHEELS. THERE WAS NO WARNING THIS WAS GOING TO HAPPEN, THE VAN JUST SUDDENLY STARTED DECELERATING RAPIDLY ON THE INTERSTATE. I NOTICED QUICKLY BECAUSE THE ENGINE REVVED UP WHEN THE TRANSMISSION LET GO. I HAD THE VAN TOWED TO THE LOCAL FORD DEALERSHIP, WHERE I LEFT IT FOR THEM TO REVIEW THE ISSUE. THE SERVICE PERSON AT THE DEALERSHIP CALLED ME BACK THE NEXT DAY AND INFORMED ME THAT THE TORQUE CONVERTER HAD FAILED COMPLETELY. I ASKED THEM IF THERE WAS A RECALL INVOLVED WITH THIS COMPONENT. THEY INFORMED ME THAT THE 2006 FORD FREESTAR TRANSMISSION WAS NOT INCLUDED IN THE FREESTAR TRANSMISSION RECALL. I LOOKED IT UP ON THE NHTSA WEBSITE AND CONFIRMED THAT MY VEHICLE'S TRANSMISSION HAD NOT BEEN RECALLED. THE VEHICLE HAS ROUGHLY 98,000 MILES ON IT, ALTHOUGH IT IS A 2006 MODEL. IT APPEARS TO HAVE THE SAME PROBLEM AS THE 2005 MODELS. THE REPAIR COST IS ROUGHLY $1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913700October 4, 2016
SEATS
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) HOWEVER, THE VEHICLE WAS NOT REMEDIED DUE TO THE TECHNICIAN STATING THAT THE CORROSION WAS TOO SEVERE TO PERFORM THE REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. PART DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905857September 12, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND INCREASED IN RPMS. THE VEHICLE WAS TOWED TO A PARKING LOT AND WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,423.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903306September 2, 2016
POWER TRAIN
IN MOTION AND IN DRIVE ON STATE ROUTE 309 THE VEHICLE SUDDENLY AND WITHOUT WARNING LOST ALL ABILITY TO MOVE. WE HAD MYSELF, MY HUSBAND, MY THREE DAUGHTERS (17, 10, AND 1) PLUS OUR NEW BORN SON IN THE VEHICLE. THE VEHICLE HAD TO BE COASTED TO A NEAR BY GAS STATION BUT NOT BEFORE BEING VERY CLOSE HIT IN THE BACK BY A SEMI TRUCK. THE VEHICLE WAS PLACED IN PARK, THEN DRIVE AGAIN TO SEE IF THE VEHICLE WOULD GO INTO GEAR. THE VEHICLE FAILED TO GO INTO GEAR. THE OTHER GEARS ON THE VEHICLE WERE TESTED ONLY TO CONFIRM THE VEHICLE WOULD NOT GO INTO ANY GEAR OR MOVE. AT THIS TIME FORD CORPERATE HAD BEEN CONTACTED AND THEY SUGGESTED WE PAY TO HAVE IT TOWED TO THE NEAREST FORD REPAIR GARAGE. (WE HAS JUST GOT THE VEHICLE BACK 4 DAYS PRIOR TO THE INABILITY TO MOVE, TO HAVE A POWER TRAIN SENSOR THEY DIAGNOSED AS BAD BECAUSE THE POWER TRAIN LIGHT HAD BEEN BLINKING AND THE VEHICLE HAD BEEN JERKING WHEN PUT INTO DRIVE.) UNABLE TO HAVE THE VEHICLE TOWED TO FORD, DUE TO LACK OF FUNDS FROM THE PREVIOUS WEEK, WE HAD TO PUSH THE VEHICLE HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899718August 31, 2016
TRACTION CONTROL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INDEPENDENT DECELERATION. THE MAINTENANCE AND TRACTION CONTROL WARNING INDICATORS HAD ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. ..UPDATED 10/18/16 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897053August 19, 2016
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897286August 19, 2016
ELECTRONIC STABILITY CONTROL (ESC)
PROBLEMS WITH WATER GETTING IN THE ECM HAD 3 TRANSMISSIONS SHOP SAY MY TRANSMISSION NEEDED REBUILD SO I HAD IT REBUILT AND IT'S STILL SLIPPING BETWEEN 30 AND 40 MPH ONLY OTHER THING IT CAN BE IS A WET ECM TRANSMISSION SHOP CAN'T FIGURE IT OUT COST ME 1600 ALREADY AND STILL SLIPPING GOT TO BE THE ECM. THIS NEEDS TO BE A RECALL I WAS DRIVING DOWN THE HIGHWAY AND THE TRANSMISSION JUST QUIT WORKING SHUT IT OFF THEN WAS WORKING AGAIN HAS TO KILL SOMEONE BEFORE IT'S RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896969August 18, 2016
POWER TRAIN
MY FREESTAR WAS RECALLED FOR A PROBLEM WITH THE TORQUE CONVERTER,( MY VEHICLE NEVER REALLY HAD GOOD PICK-UP) ANYWAY THE TRANS WENT AND A FORD DEALER IN NY STATE (WATKINS GLEN) REPAIRED IT IT STILL DIDNT HAVE ANY PICK -UP NOW ABOUT 1.5 YEARS LATER IM HAVING SAME PROBLEM MY VANS BEEN SITTING NOW FOR A YEAR COULD THEY HAVE INSTALLED ANOTHER FAULTY TORQUE CONVERTER? WHAT CAN I DO?08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895574August 13, 2016
POWER TRAIN
DRIVING AT HIGHWAY SPEEDS, THE ENGINE REMAINED AT 2000 RPM BUT THE MPH CONTINUOUSLY DROPPED TO BELOW 30 MPH UNTIL VEHICLE WAS STOPPED ON SHOULDER OF HIGHWAY. THE TORQUE CONVERTER WAS UNDER RECALL AND REPLACED PREVIOUSLY. THIS IS THE SAME SITUATION THAT OCCURRED AGAIN. I BELIEVE THE REPLACEMENT TORQUE CONVERTER WAS ALSO DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895210August 11, 2016
POWER TRAIN
DRIVING MY MINIVAN HOME THEN IT MADE A NOISE ANS SEEMED LIKE IT SHIFTED IN NEUTRAL. DID SOME RESEARCH AND IT SOUNDS LIKE THE TORQUE CONVERTER WENT OUT. I HEARD IT HAD A RECALL. LET ME KNOW THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894884August 10, 2016
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS); HOWEVER, THE RECALL REPAIR COULD NOT BE PERFORMED DUE TO SEVERE CORROSION WHERE THE RECALL PARTS WOULD BE INSTALLED. THE DEALER STATED THAT THE RECALL REPAIR COULD BE PERFORMED; HOWEVER, THE CORRODED MATERIAL WOULD HAVE TO BE REPAIRED BEFOREHAND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD NOT REPAIR THE CORRODED COMPONENT IN ORDER FOR THIS RECALL TO BE PERFORMED. THE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/22/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894700August 10, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE DECELERATED AND WOULD NOT ACCELERATE PAST 5 MPH. THE TRANSAXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894669August 9, 2016
POWER TRAIN
WHEN WE BOUGHT THIS VEHICLE WE LOVED IT BUT IT STEADILY WENT DOWN HILL. WE GOT NOTIFICATION OF RECALL ABOUT 6 MONTHS AFTER PURCHASE AND TRIED SEVERAL TIMES TO GET INTO THE DEALER. FINALLY GOT IT IN MARCH 2016 AND NOW HERE I AM PAYING ON A VEHICLE THAT THE TORQUE CONVERTER WENT OUT ON. PRIOR TO REPAIR THE TRANSMISSION WOULD ROUGHLY SHIFT AND JERK/LURCH INTO SELECTED GEAR AND AT HIGHER RATES OF SPEEDS WOULD SHUTTER AND TRANS LIGHT WOULD COME ON. NOW IT DOESN'T RESPOND TO THE GAS PEDAL RIGHT AWAY AND THEN THE ENGINE SHAKES/SHUDDERS AND THE DIPSTICK HAS A SUBSTANCE ON IT AND WHEN DRIVING TODAY IT JUST COASTED LIKE IN NEUTRAL! I HAVE 4 CHILDREN AND THIS DOES NOT GIVE ME FAITH IN FORD AND IT IS MY 3RD GENERATION STAR VAN AND MY 6TH FORD VEHICLE IN GENERAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892416August 2, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE WHEELS SEIZED WHILE DRIVING, WHICH RESULTED IN A LOSS OF CONTROL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUBFRAME WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891971August 1, 2016
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. ...UPDATED 10/11/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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