Ford Freestar Complaints

2,533 consumer complaints on file.

#10892050August 1, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNED A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE THIRD ROW SEAT AREA RUSTED THROUGH TO THE TRUNK AREA NEAR THE SPARE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ....UPDATED 09/19/16 *BF THE CONSUMER STATED DEALER SAID THAT THE VEHICLE IS BEYOND REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891843July 30, 2016
POWER TRAIN
TRANSMISSION IS SLIPPING INTO GEARS, WHEN FIRST TOOK VAN TO DEALERSHIP 03/09/2016 FOR THIS PROBLEM AND THE WHEELS SQUEALING IT HAD LESS THAN 59,000 MILE . DEALERSHIP COULD NOT FIND THE PROBLEM WITH THE TRANS BUT FIXED THE SQUEALING IN THE WHEELS, BACK TO DEALERSHIP IN 06//2016 THEY PUT BG BRAKE QUIET ON FRONT PADS AND THEY TELL ME THE SLIPPING MIGHT BE INTERNAL. CHECKED DATE ON TRANS AND IT IS OCTOBER 2005. RECALLS HAVE BE FOR THAT YEAR ON THE TRANSMISSION. FORD SHOULD TAKE CARE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888022July 24, 2016
ENGINE
WHENEVER IT RAINS OR IS HUMID THE VAN SPUTTERS, DIES, STRUGGLES TO SPEED UP AND SHIFT. MY FAMILY WAS NEARLY HIT WHEN OUR VAN DIED IN THE MIDDLE OF AN INTERSECTION DURING A RAIN STORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885880July 19, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 50 MPH, THE TRANSMISSION SLIPPED WITHOUT WARNING. IN ADDITION, THE GEARS WOULD ONLY SHIFT AFTER THE VEHICLE REACHED 30 MPH OR ABOVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885486July 18, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT PASSENGER SIDE OF THE VEHICLE BEGAN TO JERK AND AN UNFAMILIAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884618July 13, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR PASSENGER AND DRIVER SIDE WHEEL WELLS WERE CORRODED. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,125.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883528July 8, 2016
UNKNOWN OR OTHER
TAKATA RECALL - 2005 FORD FREESTAR VAN 135,000 MILES..... TRANSMISSION FAILURE 3 (MARCH 2012) (JULY 2007) TIMES IN 11 YEARS. RECALL ISSUED FOR SAME EXACT VAN BUILT AT OTHER PLANT BUT DOES NOT COVER MY VAN. I DON'T UNDERSTAND THIS AS FORD SAYS THAT THEY USE THE SAME PARTS AT ALL LOCATIONS. WAS DRIVING VEHICLE AND LOST ALL POWER (BREAKS, STEERING ECT.). HAVE ALMOST WRECKED MULTIPLE TIMES DUE TO THIS ISSUE. WE HAVE CONTACTED FORD AND HAVE ONLY BEEN TOLD HOW SORRY THEY ARE THAT WE ARE HAVING PROBLEMS. DEALERSHIP SERVICE MANAGER ACCUSED US OF SAID VEHICLE IN AREA WITH LOST OF WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883593July 8, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE INSPECTING THE VEHICLE'S SUBFRAME, THE CONTACT NOTICED THAT IT WAS CORRODED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 10/19/16*LJ THE CONSUMER STATED THE DEALER BEGAN THE RECALL REPAIR,BUT WAS UNABLE TO COMPLETE IT DO TO PARTS BEING UNAVAILABLE. THE CONSUMER WAS PROVIDED A RENTAL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883601July 8, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 25 MPH DOWN A STEEP DECLINE, THE TRANSMISSION FAILED TO OPERATE. THE CONTACT LOST SLIGHT STEERING CONTROL ON THE MOUNTAINOUS ROAD. AFTER REGAINING CONTROL, THE VEHICLE CAME TO A COMPLETE STOP AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. ADDITIONALLY, WITHIN THE PAST EIGHT YEARS, THE TRANSMISSION WAS REPLACED TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883369July 7, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE DEPRESSING THE ACCELERATOR PEDAL AT ANY SPEED, THE VEHICLE DID NOT RESPOND AND A WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881985July 1, 2016
STRUCTURE:BODY, SEATS
THE 3RD SEAT HOOKS RUSTED OUT LEAVING AND UNSTABLE PASSENGER SEAT AND BODY STRUCTURE ISSUES THAT ARE IDENTICAL TO THE RECALL #13S01BUT DUE TO THE VEHICLE NOT BEING IN A "SALTBELT" STATE, IT WAS NOT INCLUDED IN THE RECALL EVEN THOUGH IT IS PRETTY CLEAR THAT KANSAS AND NEBRASKA USE SALE ABUNDANTLY ON THE ROADS. I WAS TOLD BY FORD THAT MY SPECIFIC CAN WAS NOT INCLUDED IN THE RECALL BECAUSE IS WAS MANUFACTURED DIFFERENTLY THAN THE 100,000 THAT WERE INCLUDED IN THE RECALL SO IT SHOULD NOT HAVE THE SAME PROBLEM WHICH IT NOW HAS. I PUT MY FOUR KIDS IN THIS VAN AND NOW IT IS NOT STRUCTURAL STABLE FOR THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882049July 1, 2016
POWER TRAIN
OCT. 2015. OUR 2006 FORD FREESTAR TRANSMISSION AND TORQUE CONVERTER FAILED WHILE IN FLORIDA. A NEW, NOT REBUILT, TRANSMISSION WAS INSTALLED BY GARRET GORDON FORD IN DAVENPORT, FL. THE NEW TRANSMISSION HAD A HARD SHIFT BETWEEN FIRST AND SECOND GEAR FROM DAY ONE. THE REASON GIVEN BY THE DEALER WAS "NEW TRANSMISSION/COMPUTER ADJUSTING." NOV. 2015. HARD SHIFT CONTINUED INTERMITTENTLY SO WE TOOK IT TO THE SARCHIONE FORD GARAGE IN RANDOLPH OHIO. THEY COULD NOT CONFIRM THE PROBLEM JUNE 2015. HARD SHIFT HAS CONTINUED INTERMITTENTLY AND ON OCCASION HAS FAILED TO SHIFT FROM FIRST TO SECOND WITHOUT LETTING OFF THE ACCELERATOR COMPLETELY. ON MORE THAN 2 OCCASIONS THE SHIFT FROM FIRST TO SECOND WAS SO HARD THAT THE TIRES ACTUALLY PEELED ON THE ROAD SERVICE. THE SARCHIONE FORD GARAGE IN RANDOLPH IS, AT THIS TIME, TRYING TO TROUBLESHOOT THE PROBLEM. SOMETIMES WEEKS GO BY WITH NO PROBLEM, YET ACCELERATING INTO TRAFFIC ON OCCASION IS HAMPERED BY THE PROBLEM. $4000.00 AND 9 MONTHS LATER AND THE PROBLEM PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875229June 20, 2016
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE WAS ABLE TO STOP, BUT FAILED TO OPERATE AFTER THE BRAKE PEDAL WAS RELEASED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) PRIOR TO PURCHASING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875440June 20, 2016
POWER TRAIN
TRANSMISSION GET LOST WHILE DRIVING FORD FREESTAR 2004 VAN; DRIVING BACK FROM CHURCH, STOP IN TRAFFIC LIGHT THE VAN COULD NOT START AGAIN, PUSHED TO THE NEAREST GAS STATIONS, TOWED TO THE DEALER, WAS ADVISED THAT SINCE THEY CANNOT DO ANY DIAGNOSIS WITHOUT TURNING ON THE VEHICLE AND KNOWS WHAT IS WRONG WITH THE VAN, THEY NEED A NEW COMPUTER TO REPROGRAM THE CAR. PAID $2500 FOR COMPUTER REPLACEMENT AND REPROGRAMMING(RECEIPTS ATTACHED). I WAS TOLD ALL THE ISSUE WILL BE GONE. DURING THE DROP-OFF I TOLD THE SERVICE SPECIALIST THAT WHILE I AM DRIVING THE VAN SOMETIME WHILE INCREASING THE SPEED, OR JUST IN THE STEADY MOTION I DO EXPERIENCE CONDITION LIKE STUCK BACK AND FORTH, AND THEN MOVE; THE PROCESS REPEAT SOMETIME. TWICE THE CAR LOST POWER IN THE MIDDLE OF THE HIGHWAY THIS YEAR, AND WAS HELPED BY OTHER DRIVER TO STOP IT AND PUSH IT AWAY FROM THE HIGHWAY, LUCKY DUE TO CONSTRUCTIONS THE TRAFFIC WAS VERY SLOW. WHEN I TOOK THE CAR FROM THE DEALER AFTER REPROGRAMMING I STILL HAVE EXACTLY THE SAME PROBLEM, AND NOW BACKSEAT DOOR CAN BE OPEN MANUALLY ONLY; DEALER TOLD ME IT IS TORQUE CONVERTER ISSUE, WHEN I GOOGLE I FOUND OUT THAT THIS IS KNOWN ISSUE (RECALL NUMBER 12V006000) FOR FORD FREE STAR 2004-2006 FOR TORQUE CONVERTER REPLACEMENT, WHEN I CALL THE DEALER I WAS TOLD YES THAT RECALL EXISTED, BUT MY VIN NUMBER WAS NOT LISTED FOR THAT RECALL HENCE THEY CANNOT HELP ME. I COLD FORD CUSTOMER SERVICE, THEY GAVE ME THE SAME ANSWER THAT SINCE MY VIN NUMBER WAS NOT LISTED THEY CANNOT HELP ME BUT I SHOULD CALL THE DEALERSHIP AND SEE WHAT THEY CAN DO TO REPLACE TORQUE CONVERTER. AT THIS TIME I LEFT THE VAN TO THE DEALERSHIP BUT THEY ARE DOING NOTHING ON IT UNTIL I MAKE A PAYMENT, I CAN'T DRIVE THAT VEHICLE VERY SCARY CONDITION. WHAT CAN I DO TO HAVE MY VIN NUMBER GET INCLUDED IN THE LIST FOR THAT RECALL? STUCK ISSUE HAS BEEN THERE SINCE I BOUGHT THIS VAN NEVER THOUGHT AOUT IT ANY HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874629June 16, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING IN REVERSE AT APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE TRANSMISSION FAILED TO OPERATE IN THE DESIRED GEAR SELECTION UNTIL SEVERAL HOURS LATER. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND TRANSMISSION WOULD NEED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873645June 10, 2016
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE LOST POWER. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SERPENTINE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872316June 3, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871800June 1, 2016
STRUCTURE, SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT MENTIONED THAT THE VEHICLE WAS ONCE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). WHILE OBSERVING THE VEHICLE, IT WAS NOTICED THAT THE REAR WHEEL WELL WAS SEVERELY CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THIRD ROW SEAT LATCH STRIKER MOUNTING BRACKET WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871328May 28, 2016
POWER TRAIN
I WAS DRIVING HOME FROM WORK ON A BUSY INTERSTATE AT 70 MPH IN THE FAR LEFT HAND LANE WHEN THE VEHICLE BEGAN SLOWING DOWN. THERE WAS NOW WARNING. I APPLIED PRESSURE TO THE GAS PEDAL ATTEMPTING TO KEEP GOING WITH THE FLOW OF TRAFFIC AROUND ME. THE RPMS ROSE BUT NO RESPONSE FROM THE TRANSMISSION. IT WAS AS THOUGH THE VAN SUDDENLY SHIFTED INTO NEUTRAL AND WOULD NOT GO. THANKFULLY TRAFFIC ALLOWED ME TO COAST OVER 4 LANES TO GET TO THE SHOULDER. THIS WAS FRIDAY EVENING BEFORE MEMORIAL DAY AND VERY VERY BUSY. IT'S AMAZING I MADE IT TO THE SHOULDER WITHOUT BEING HIT. I TURNED THE ENGINE OFF AND IT RESTARTED WITH NO PROBLEM. I TRIED SHIFTING INTO REVERSE AND GOT NO RESPONSE FROM THE TRANSMISSION EITHER. THIS APPEARS TO BE AN ISSUE WITH THE DRIVETRAIN. FORD HAS KNOWN ABOUT THIS PROBLEM FROM OTHER COMPLAINTS I HAVE SEEN. HOW MANY DEATHS WILL MAKE FORD WAKE UP AND DO SOMETHING? I WAS ONE OF THE LUCKY ONES. I MADE IT TO THE SIDE OF THE ROAD BUT ONLY BECAUSE I AM AN EXPERIENCED DRIVER. HAD IT BEEN A TEENAGER HE OR SHE MAY NOT HAVE MADE IT BEFORE MOMENTUM WAS LOST. IS IT ONLY DEATHS THAT WILL MAKE FORD REALIZE THAT THEY HAVE A RESPONSIBILITY TO PROVIDE A SAFE PRODUCT? I HAVE NO CHOICE BUT TO TRY TO GET THIS FIXED. THIS IS OUR FAMILY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871045May 26, 2016
STRUCTURE:BODY
THE FRONT SUBFRAME IS ROTTED ON MY 2004 FORD FREESTAR. I FOUND OUT WHEN MY CAR WAS IN FOR IT'S ANNUAL INSPECTION. THEY CALLED THE FORD DEALER THEY SAID FORD WAS NO LONGER MAKING THE PARTS. THE DEALER SAID FORD USED TO HAVE RECALLS. I FOUND OUT THAT FORD HAD A BIG PROBLEM WITH THIS ON THE WINDSTARS. I CONTACTED FORD AND THEY SAID ALL THE RECALL ON MY CAR WERE FIXED. THEY SAID I SHOULD CALL THE FORD DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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