Ford Freestar Complaints

2,533 consumer complaints on file.

#11076767March 7, 2018
POWER TRAIN
WHILE DRIVING 2006 FREESTAR AROUND A CORNER WITHOUT WARNING , IT COMPLETELY LOST ABILITY TO GO FORWARD OR BACKWARD OR IN ANY GEAR. WE WERE ON COUNTRY ROAD AND GRATEFUL NO OTHER CARS NEARBY, BUT IT WAS COLD AND WE ARE ELDERLY. WE JUST ROLLED TO A STOP TRYING TO GET OFF ROAD AS SAFELY AS POSSIBLE. WE HAD TO HAVE IT TOWED TO NEARBY GARAGE. THEY REPLACED TORQUE CONVERTER AND CAR IS NOW WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075304February 27, 2018
STEERING
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074046February 21, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE NEEDED TO BE RESTARTED; HOWEVER, THE VEHICLE FAILED TO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 99,862.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072523February 13, 2018
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING, THERE WAS A LOUD NOISE COMING FROM THE TRANSMISSION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED. THE DEALER (WITT FAMILY FORD, W1367 WI-160, PULASKI, WI 54162) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND THE CONTACT WOULD HAVE TO PAY FOR THE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071705February 8, 2018
STRUCTURE:BODY, SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. UPON INSPECTION, IT WAS DISCOVERED THAT THE CARPET IN THE REAR ROWS OF THE VEHICLE BECOME WET AND SOAKED. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR PASSENGER SEAT ANCHOR LATCH WAS LOOSE. MONTHS LATER, THE DRIVER NOTICED A GRINDING TYPE NOISE WHEN TURNING THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE SAME FAILURE HAD OCCURRED ON THE DRIVER'S SIDE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071568February 7, 2018
SEATS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE REVERSING OF THE DRIVEWAY, A METAL-TO-METAL SOUND EMERGED FROM THE THIRD ROW OF SEATS IN THE VEHICLE. THE SHEET OF METAL HOLDING THE BASE OF THE SEAT CORRODED AND FRACTURED, SENDING THE SEAT FORWARD WHERE TWO OF THE CONTACT'S CHILDREN WERE SEATED. THE DEALER AND INDEPENDENT MECHANIC DID NOT DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071613February 7, 2018
STRUCTURE:BODY
REAR HATCH DOOR WHEN OPENED IMMEDIATELY CLOSES, WIFE WAS TRAPPED IN THE DOOR AND HAD TO BE HELPED TO REOPEN THE DOOR BY A PASSING MAN. STATIONARY IN A PARKING LOT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11063264January 17, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY VAN HAS A PROBLEM WITH WATER, THAT IS WHEN IT RAINS THE VEHICLE STARTS HAVING PROBLEMS WITH SEVERAL COMPONENTS. (IE ENGINE MISFIRE, TRANSMISSION FAILS TO SHIFT PROPERLY, DOOR LOOKS REFUSE TO OPERATE PROPERLY, AMONG OTHER WEIRD THINGS) THIS HAPPENS EVERY TIME IT RAINS. THE PROBLEM AS I HAVE BEING ABLE TO TRACE IT, IS THAT THE WATER THAT COMES OFF THE FRONT WINDSHIELD AND INTO THE PLASTIC THAT COVERS THE COWL AREA ( WHERE THE WIPERS ARE) DRIPS ON TO THE MAIN ELECTRIC WIRE HARNESS CONNECTION THAT COMES FROM THE INSIDE OF THE CAR AND CONNECTS TO THE ENGINE BAY WIRE HARNESS. AS THE WIRE HARNESS CONNECTOR GETS WET, THE VEHICLE STARTS ACTING UP. I TOOK THE VAN TO MY MECHANIC BUT HE WAS UNABLE TO FIND A PROBLEM, IT WAS DRY. I TOOK THE VEHICLE TO A FORD DEALER AND, TO MY SURPRISE, THEY KNEW ABOUT THE PROBLEM BUT TOLD ME I HAD TO PAY THE REPAIR BECAUSE ITS COVERED ON A TECHNICAL SERVICE BULLETIN (TSB 06-14-10) BUT ITS NOT A RECALL. HOW CAN THIS NOT BE A RECALL WHEN THE VAN IS GOING ALONG WELL AND AS SOON AS IT STARTS RAINING, I START HAVING DRIVE ABILITY ISSUES, TRANSMISSIONS STARTS ACTING UP, ENGINE STARTS ACTING UP, SOME TIMES STALLS, IN GENERAL I HAVE A VEHICLE THAT APPEARS TO BE "ALLERGIC TO WATER." THIS ISSUE HAPPENS ANY TIME IT STARS RAINING HEAVILY WHETHER ON THE HIGHWAY OR CITY STREET OR MY DRIVEWAY FOR THAT MATTER, IF ITS RAINING I HAVE TO TAKE MY WIFE'S CAR BECAUSE IF NOT I KNOW WILL HAVE TO BE DEALING WITH AN UNCOOPERATIVE VEHICLE. PS. I PUT A DATE ON THE "WHEN DID THIS HAPPEN" FIELD BUT THIS IS AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063333January 17, 2018
ENGINE, UNKNOWN OR OTHER
WAS DRIVING DOWN THE HIGHWAY AND THE VEHICLE COMPLETELY WOULDN'T ACCELERATE. IT WAS LIKE THE ENGINE WOULDN'T GO. HAD TO HAD IT TOWED WITH CHILDREN IN THE CAR AND I WAS TOLD IT MIGHT BE MY TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062926January 16, 2018
POWER TRAIN
JUST LIKE WITH THE 2004-2005 FORD FREESTAR RECALL IN THE YEAR 2012 (RECALL NUMBER 11S25), OUR 2006 FREESTAR SUDDENLY LOST POWER WITH NO WARNING WHILE WE WERE ACCELERATING WITH THE TRANSMISSION IN DRIVE. WE WERE LUCKY ENOUGH TO BE ON A SIDE STREET WITH NOT MUCH TRAFFIC AND HAVE ENOUGH SPEED TO SAFELY PULL OVER, BUT WE HAD NO POWER IN ANY GEAR WE CHOSE, AS IF THE TRANSMISSION WAS STUCK IN NEUTRAL. IF WE WERE GOING SLOWER, HAD TRAFFIC BEHIND US, OR NO SAFE PLACE TO PULL OVER, WE MIGHT HAVE BEEN REAR-ENDED. THE WAY THE VEHICLE BEHAVED, IT SEEMS TO BE THE TORQUE CONVERTER SHAFT AND/OR TORQUE CONVERTER, JUST LIKE THE PROBLEM IN THE 2004-2005 FREESTAR MODELS WHICH HAD THE RECALL IN THE YEAR 2012 (RECALL NUMBER 11S25).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058175January 3, 2018
POWER TRAIN
VEHICLE WAS ONCE UNDER RECALL FOR TORQUE CONVERTER BUT ACTUAL PROBLEM IS WATER SEEPING INTO THE PCM. THE VEHICLE SUDDENLY HAS SHIFTING PROBLEMS, SUDDENLY LOSES ALL POWER WHILE DRIVING, SOMETIMES WON'T GO INTO GEAR AT ALL, AND KNOCKS AND SHUDDERS VERY INTENSELY WHILE ACCELERATING. THE VEHICLE PERFORMS ALL THESE WHILE DRIVING OR STATIONARY ON ALL STREETS AT ALL SPEEDS. THE PROBLEM INITIALLY IT INTERMITTENT AND PROGRESSIVELY GETS WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056992December 27, 2017
POWER TRAIN
"TAKATA RECALL" WHILE DRIVING MY VAN I LOST TO GO TO THE BANK, WHEN I WENT TO PUT MY FOOT ON THE GAS PEDAL IT WOULD NOT GO. THERE WAS NO MOVEMENT. IT MADE THIS FUNNY SOUND UNDER THE HOOD. I HAD NO WARNING, IT SHIFTED GEARS, MY HUSBAND EVEN PLUGGED IN THE CODE READER AND NOTHING CAME UP. AS WE ARE LOOKING INTO THE ISSUE THE TORKE CONVERTER WENT OUT IN THE TRANSMISSION. SO NOW THIS NEEDS TO BE REPLACED. WE WE'RE ON A IT STREET AT A STOP LIGHT GETTING READY TO MAKE A LEFT HAND TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055847December 21, 2017
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, EXTERIOR LIGHTING
HEADLIGHT LENSES HAVE FADED REAL BAD, MAKING IT UNSAFE TO DRIVE AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055913December 21, 2017
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE ASSOCIATED WITH THE TORQUE CONVERTER. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *BF UPDATE 8/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055991December 21, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
EVERYTIME I STOP AT EITHER A STOPLIGHT OR STOP SIGN IT STALLS OUT. THE BATTERY LIGHT COMES ON AND THEN GOES BACK OFF. I AM ABLE TO RESTART IT BACK UP AND CONTINUE IT ON. I HAVE HAD THE ELECTRICAL COMPUTER FIXED AND HAD A FULL TUNE UP DONE AND IT STILL STALLS OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053907December 11, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER TO THE DRIVE TRAIN. THE VEHICLE WAS TAKEN TO EIDE FORD (800 E BISMARCK EXPY, BISMARCK, ND 58504) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DECLINED TO ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 130,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053726December 10, 2017
SERVICE BRAKES
AS I WAS DRIVING MY CHILDREN TO THE BUS STOP ON DRY CITY STREET, I STARTED TO APPLY BRAKES AND THE PEDAL WENT DOWN QUICKLY TO THE FLOORBOARD. THE CAR WOULD NOT COME TO A FULL STOP IMMEDIATELY. IT SEEMED LIKE IT FELT LIKE I WAS DRIVING ON AN ICE SHEET, UNABLE TO COME TO A FULL STOP QUICKLY. I HAVE GONE TO THREE PLACES FOR REPAIR. DIAGNOSTIC SCAN CODE B1342. THEY ARE UNABLE TO FIND ABS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052218December 4, 2017
STRUCTURE:BODY, SEATS
WENT TO INVESTIGATE THE WATER LOGGED CARPET IN THE REAR OF THE VAN. REMOVED INTERIOR PLASTIC PANELS ON DRIVERS SIDE OF VAN. THE SEAT ANCHOR MECHANISM FELL OUT OF THE WHEEL WELL UNTO THE TIRE. VERY FORTUNATE I WAS IN THE GARAGE AND NOT TRAVELLING DOWN THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051459November 30, 2017
ELECTRICAL SYSTEM
WE OWN A 2005 FORD FREESTAR. THE SLIDING DOOR LOCK FAILED ON PASSENGER SIDE AND COULD NOT BE UNLOCKED ELECTRONICALLY OR MANUALLY. THE LOCAL FORD MECHANIC STATED THAT THE COST TO REPAIR WAS $600+ FOR PARTS & $300 FOR LABOR TO FIX. APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047838November 21, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 25 MPH, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT HEARD A RATTLING NOISE UNDER THE HOOD. THE CONTACT STATED THAT THE RATTLING NOISE SEIZED ONCE THE SPEED WAS REDUCED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HOMER SKELTON FORD OF MILLINGTON (9030 US-51, MILLINGTON, TN 38053 (901) 873-3673) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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